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Project Manager Error

Explorer ,
May 22, 2018 May 22, 2018

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Hello

Wondering if anyone else has had the same issue. Im trying to move a project from my MacBook to my iMac using the method of Project Manager; Collect files and copy to new location.

But every time I try this I get a error message saying "an unknown error occurred during the project manager operation. Please save your project and retry the operation". I tried that and still no luck.

Anyone able to shed light on the situation would be great. Or is there another way to move the project easily?

Many thanks

Dan

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correct answers 4 Correct answers

New Here , Feb 08, 2019 Feb 08, 2019

I believe I have the answer for you.

I had the same error. Tried the same steps as you did, even tried a different desktop and different locations to Project manage to and didnt work I then found that if I unticked the box (Include preview files) then the project manage worked without the unknown error at the end. Hope this helps.

LuMags​

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Explorer , Feb 28, 2019 Feb 28, 2019

Had the same issue and found a workaround. Made a new project an imported the main sequence from the original project in the new one. Used the project Manager on the new one and it worked.

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Community Beginner , Jul 24, 2019 Jul 24, 2019

Hi,

I had the same error today (July 24, 2019) on the latest CC update of Premiere Pro. I tried unchecking "include preview files." That didn't work. Then I went back and tried unchecking "Export Media Files to Match Clip Names." That didn't work.

Then I tried unchecking "Exclude Unused Clips." That worked. I was finally able to export the project.

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New Here , Nov 24, 2019 Nov 24, 2019

When i faced this issue in 99% cases it was solved by unchecking "Include Audio Conform Files"

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replies 117 Replies 117
Engaged ,
Sep 30, 2021 Sep 30, 2021

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Yeah but sometimes (often !) there are edge cases, so they added some flags indicating that the flag can be copied, and those flags need to be set by the importer plugin (so that's the point of the BMD plugin devs) but they are not well documented in the Adobe SDK.

The weird things is it should not be handled like this by the Project Manager (not ending with a "unknown error"), it should just not copy those files at least .. 

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Adobe Employee ,
Jan 21, 2022 Jan 21, 2022

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Hi Mardusmanicus,

Sorry for the frustration.

quote

Adobe is silent, as usual :)))

 

These are user to user forums. Express your dissatisfaction to the Premiere Pro product team here: https://adobe-video.uservoice.com/forums/911233-premiere-pro

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
Oct 08, 2021 Oct 08, 2021

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When unchecking "Include Audio Conform Files" didn't work for me, I exported the sequences I needed as a premiere project (File>Export>Sequence as a Premiere Project), opened that new project, went to project manager, unchecked "Exclude Unused Clips" (since exported as a premiere project already did that work) and then it worked. 

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Community Beginner ,
Oct 14, 2021 Oct 14, 2021

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HERE IS YOUR ANSWER THAT ACTUALLY WORKS - NO MORE "UNKOWN ERROR", NO RENAMING ALL YOUR FILE MANUALLY

Step 1: Export an AAF of your timeline

Step 2: Create a new project

Step 3: Import the AAF you just output

Step 4: Consolidate using the new project and AAF.

 

Seriously, Adobe, I shouldnt have to find round-about hack methods to acheive professional standards. Test your software... Issues like this "Unkown Error: plague this program and make it difficult to justify relying on in a professional space. 

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Adobe Employee ,
Jan 21, 2022 Jan 21, 2022

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Hey Greg,

Sorry for the frustration.

quote

Seriously, Adobe, I shouldnt have to find round-about hack methods to acheive professional standards. Test your software... Issues like this "Unkown Error: plague this program and make it difficult to justify relying on in a professional space. 

 

These are user to user forums. Express your dissatisfaction to the Premiere Pro product team here: https://adobe-video.uservoice.com/forums/911233-premiere-pro

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
Jan 21, 2022 Jan 21, 2022

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Unchecking "include preview files" fixed the issue for me.

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Adobe Employee ,
Jan 21, 2022 Jan 21, 2022

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Hi Community,

For those experiencing this issue, please upvote this bug on User Voice: an unknown error occurred during the project manager operation. Please save your project and retry t....

 

Full documentation on the feature is here: Consolidate, transcode, and archive projects

 

Thanks,
Kevin 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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Worked for me. Thanks.

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New Here ,
Aug 04, 2022 Aug 04, 2022

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When I tried to export a sequence using this method a lot of proxy's clips not used in the sequence are copied in the location and it takes a lot of time every time I did it. Anyone know what's happening?¿ The clips and proxys are not in the sequence but the admin tool still cpoy all of them... May be it's a cahe error? I tried to delete all media cache files and cache files but still happen...

If anyone can help me it will be great!

Thanks

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Engaged ,
Sep 20, 2022 Sep 20, 2022

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Hello ! 
As you have issues with the Project Manager, you should try PlumePack ! 
It's a Premiere Pro plugin which makes the same job than the Project Manager : Consolidate your project, but with more features / options and with less bugs. 
The "Collect & Copy" feature is FREE ! https://www.autokroma.com/blog/PlumePack-is-now-FREE
About proxies, if you just copy your project you can choose to include them or not with a special option. 
Best,
Nicolas from Autokroma

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Explorer ,
Jun 15, 2023 Jun 15, 2023

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Great thread. I am experiencing this horrible thing now. After copying 731GB for hours it gives the horror message and upon closing the dialog box it deletes all files. How annyoying. I have tried it 6-7 times in different ways, SSD (external) and also WD Elements. Now trying without audio and preview. Let's if that solves it. I called support and they told me to try on a different drive but as it turns out drive is not the issue 

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New Here ,
Dec 24, 2023 Dec 24, 2023

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For me the problem was resolved after removing Caption Presets I created earlier.

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New Here ,
Feb 22, 2024 Feb 22, 2024

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My dude! This worked for me thank you so much for posting this!

I had tried pretty much every trick in the book, unchecking preview files and audio conform files. Renamed files to make sure they did not have special characters, cleared up cache and deleted proxies. Glad I finally found something that worked!

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New Here ,
Oct 27, 2024 Oct 27, 2024

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Thanks! I tried every solution here and this was the only one that worked for me.

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New Here ,
Apr 16, 2024 Apr 16, 2024

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Unchecking all the boxes didn't make a difference for me, but importing the sequence into another project and then using the Project Manager worked.

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New Here ,
Jun 26, 2024 Jun 26, 2024

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I've been having this problem for days trying to backup my older projects that were a mess. NOTHING IN THIS THREAD worked EXCEPT ONE THING!:

Export your sequence as a project, open that project, collect files and copy to new location and it works like a charm!

Also, it is so fast, i'd advise you to do this all the time too. Personally, I have never exported a sequence as a project before!

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New Here ,
Nov 18, 2024 Nov 18, 2024

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LATEST

That was the only workaround that worked for me. Thanks!!

(Premiere Pro 2025)

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New Here ,
Nov 12, 2024 Nov 12, 2024

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I was having this problem too, i unticked the preview files and it still didnt work. I was working off 2 harddrives so i put all the files on one, and relinked them on a new project with just was I was exporting, then i saved it to my desktop instead of back to another harddrive. it worked. 

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