Hydrosparkz, to add to Gautham's suggestion I would also recommend that you try copying the contents of the installation disc to your desktop.  This will verify there is not an issue with your optical drive. ... View more

NOVITAL22RW can you please repost your inquiry in english.  This will allow us to better assist you. ... View more

Paul Campagna I apologize for the experience you had regarding support.  For performance issues though I would recommend that you post to our Photoshop Macintosh forum.  This forum is designed to deal with a variety of topics surrounding the application itself including performance related concerns. ... View more

Mark.collins99 have you tried installing the software?  Did you receive an error message? ... View more

Shire ley CS5 should co-exist with CS4 and even CS3 just fine on your computer.  The only thing you would need to remove would be any older versions of Acrobat.  You can also install the CS5 upgrade without having the other software installed as the installer will request your previous version serial number during the install process. Do you have any details regarding the error message you received?  If you are able to install Adobe AIR successfully then you may want to utilize our Adobe Support Advisor. As Jeri mentioned our Chat support is also available to assist you and can provide a more personalized support experience. ... View more

Jjohnson1975 as Jeri mentioned for faster support would recommend contacting our chat support agents.  Did you receive any type of error mesages when you were trying to install Photoshop Lightroom?  Also which OS are you using? ... View more

Roblen please post your question in the Flash Pro - General forum. ... View more

Thank you Ninni P343 Did you have a pre-release build of our software installed?  If so please remove it and try the installation again.  If you continue to have difficulties please try the steps listed in Resolve installation problems with CS5 Cleaner Tool | CS5.5, CS5, CS4, CS3. ... View more

Damnratty you don't have a serial number on the back of the box?  Did you purchase your software directly from Adobe?  I would recommend reviewing Find a serial number for more informaton on where to locate your serial number. ... View more

If nothing is showing up under My Computer then you will not be able to install from the disc Potentate2010.  Do you have a DVD drive or a CD drive on your computer?  Are you able to view other DVDs successfully? ... View more

Msdott1 I am sorry I still need to know which Adobe software that you used previously before I can help determine where your photos might be. ... View more

Did you purchase a download of Master Collection 5.5 or a boxed product?  If it is a boxed product you should be able to locate the serial number next to the Master Collection serial number. ... View more

Potentate2010 does the disc show up when you open up My Computer? ... View more

Ninni P343 have you tried opening InDesign?  The error your indicated should still allow for the installation to complete successfully.  You can review Error DW050 or DW020 | Installation | Creative Suite 5.5, Flash Professional CS5.5 | Windows for additional details. ... View more

Msdott1 is this the same question you were inquiring about in the following threads: http://forums.adobe.com/thread/933524 http://forums.adobe.com/thread/933528 http://forums.adobe.com/thread/933540 To make it easier to respond it is best if you only open one message thread for your inquiry.  Also which Photoshop are you attempting to use?  Photoshop Elements or Photoshop?  If so what version? ... View more

Msdott1 which Adobe product are you using?  I would also recommend posting your question to that products forum.  I can certainly assist you though with directions to the apporpriate forum once I know which Adobe application you are utilizing. ... View more

26kel I apologize for your experience.  If you can please private message me with your e-mail and phone number I can review your previous interaction and provide feedback to the technician and his supervisor. ... View more

Carlos_Rovira your installation log appears to be clear of any error codes or fatal errors.  I would recommend you post the error messages you are experiencing, when launching Fireworks, in http://forums.adobe.com/community/fireworks/fireworks_general as the issue does not appear to be related to the installation itself.  It more than likely is do to preferences or some other configuration. ... View more

Sandepen to verify your installation media is not damaged please try copying the contents to your hard drive.  If it copies successfully then your disc is good.  Beyond that there are plenty of suggestions within Troubleshoot installation | CS5, CS5.5. Once the files are copied I would recommend starting with that document and let us know if you have any questions. ... View more

Epancost what program are you trying to use on both platforms?  We do offer the current versions of Photoshop Lightroom, Photoshop Elements, and Premiere Elements with a multi-platform license for example. ... View more

Alternately if you could post what error mesage your receiving that would work as well. ... View more

SFA_Lumberjacks12 did you receive an error message of any type while trying to download the software?  Are you attempting to download the software from Adobe.com? ... View more

Redeam I would recommend posting your question regarding Flash player installation to http://forums.adobe.com/community/flashplayer/installing_flashplayer ... View more

Adobe Air is a requirement to use the Adobe Download Assistant.  I would recommend you try downloading and installing Adobe Air from http://get.adobe.com/air/?promoid=BUIGQ. ... View more