Re: Can't download Flash Player

Preran · ‎Dec 15, 2011

For quicker resolution to your problems related to Flash Player, use the Flash Player forum (Flash Playerhttp://forums.adobe.com/community/flashplayer/installing_flashplayer?v iew=overview)

Preran · ‎Dec 15, 2011

If you have the CS4 number, it should work. To be sure, I have passed your question to the concerned people. You should have answer in the next 12 hours.

Preran · ‎Dec 15, 2011

If you upgraded to CS4 and registered it, I think you should be able to upgrade to CS5. Just to be sure, I will ask someone from customer support to confirm.

Preran · ‎Dec 14, 2011

I don't think so. See this page for more info. (http://www.adobe.com/products/creativesuite/upgradeinfo.html). It looks like the minimum version required for an upgrade to CS5 is CS2.

Preran · ‎Dec 14, 2011

You will be required to enter your CS3 serial number when upgrading. If you had registered your product, you will be able to locate your serial number. See this doc for more info (http://kb2.adobe.com/cps/152/tn_15290.html#main_I_lost_my_serial_number). If a customer support person is available for chat, a window like the one in the image pops up using which you can chat with the person.

Preran · ‎Dec 14, 2011

There's a similar discussion on this site that could help you: https://discussions.apple.com/thread/1491461?start=0&tstart=0

Preran · ‎Dec 14, 2011

Can you check if the discussion on this page helps resolve your problem? I'd suggest reading the article backwards.(http://forums.adobe.com/message/3585233)

Preran · ‎Dec 14, 2011

Deactivating your account shouldn't cause any problems. Read this article for more info: http://kb2.adobe.com/cps/100/1008779.html

Preran · ‎Dec 14, 2011

Are you having problems with the serial number of your Adobe Account (email and password)? If your problem is related to your Adobe account, read this article : http://kb2.adobe.com/cps/167/tn_16721.html If your problem is related to serial number, see this article. http://kb2.adobe.com/cps/152/tn_15290.html. See the section "My serial number does not work" Contact customer support (http://www.adobe.com/support/contact/) if you still face problems.

Preran · ‎Dec 14, 2011

There's a similar discussion on this thread that could help you: http://forums.adobe.com/thread/633937

Preran · ‎Dec 14, 2011

I am guessing that you want to install the distiller. The distiller helps you print documents in various formats as PDF files. As far as I remember, the distiller gets installed along with Acrobat. When you open the Print window, do you see an option to create an Adobe PDF file? There's some discussion here on the same topic: http://forums.macrumors.com/showthread.php?t=409074 Thanks, Preran

Preran · ‎Dec 14, 2011

Use this article for troubleshooting scratch disk errors. http://graphicssoft.about.com/od/photoshop/f/scratchdisk.htm.

Preran · ‎Dec 14, 2011

Please see this article for more info. http://kb2.adobe.com/cps/863/cpsid_86374.html. Let us know if you still face problems.

Preran · ‎Dec 14, 2011

I will forward your query to the concerned peopel at Adobe. If you don't hear from us within the next 24 hours, please let us know. Please do not post your serial number and password on public forums.

Preran · ‎Dec 14, 2011

See this doc for more info: http://kb2.adobe.com/cps/828/cpsid_82828.html If a support person is available for chat, a chat window appears using which you can chat with the customer support person.

Preran · ‎Dec 14, 2011

Can you check this document and let me know if it helped you? http://kb2.adobe.com/cps/836/cpsid_83641.html

Preran · ‎Dec 13, 2011

If you have discs, use this KB doc (http://kb2.adobe.com/cps/863/cpsid_86374.html) If you have downloaded the software, use this KB doc (http://kb2.adobe.com/cps/187/tn_18759.html)

Preran · ‎Dec 13, 2011

If the computer does not accept your disc, it most probably means that there is a problem with your disc or disc drive. Let us wait to see if there are other opinions on this thread.

Preran · ‎Dec 13, 2011

What are you trying to download, and what's the problem you are facing? Any error messages?

Preran · ‎Dec 13, 2011

Am not sure if this is the answer to your question, but there is a similar discussion that could help you http://forums.adobe.com/message/4058430

Preran · ‎Dec 13, 2011

You should see this screen on the get serial site (https://na1p.licenses.adobe.com/getserial/). Try using another browser if you are having problems viewing this page. See this doc for more info. (http://kb2.adobe.com/cps/909/cpsid_90921.html)

Preran · ‎Dec 13, 2011

Can you verify if the file format you are trying to import is supported by Elements Organizer. If not, you might have to convert them to a supported file format and retry. http://help.adobe.com/en_US/elementsorganizer/using/WS4bebcd66a74275c318bd6ac911f485e1636-7fce.html

Preran · ‎Dec 13, 2011

Can you specify the product related to this question?

Preran · ‎Dec 12, 2011

For quicker resolution to your problems related to Flash Player, use the Flash Player forum (Flash Playerhttp://forums.adobe.com/community/flashplayer/installing_flashplayer?v iew=overview)

Preran · ‎Dec 12, 2011

I have asked customer support to pitch in. You should have someone reply to you within the next 12 hours.

Preran · ‎Dec 12, 2011

I could be totally wrong here but I think the 64 bit install disc is for Premiere Elements. See this doc for more info. http://kb2.adobe.com/cps/863/cpsid_86374.html

Preran · ‎Dec 12, 2011

Let me know if this solution helped you. http://kb2.adobe.com/cps/858/cpsid_85843.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_technologies_

Preran · ‎Dec 12, 2011

I'd also recco this article : http://kb2.adobe.com/cps/863/cpsid_86374.html

Preran · ‎Dec 12, 2011

Irrespective of the disc you use, you will be prompted for the serial number. I am guessing that the step at which you are asked for the serial number might vary across installation discs.

Preran · ‎Dec 12, 2011

Read the discussions at the end of this thread. (http://forums.adobe.com/message/3191219)

Preran

Preran

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