Hi JBIZZL3Y, Please follow the steps mentioned in this document to fix Workspace related issues. Let us know if that works. Thanks, Kulpreet Singh ... View more

Hi angela2marie, Sorry for this weird issue. I am not able to repro this on my Win 10 machine, Premiere Pro v 12.1.2. Are you also on the same build of Premiere Pro? Thanks, Kulpreet Singh ... View more

Hi babacvitazec, Sorry about this annoying issue. The first thing that I can suggest is to clean the Media Cache and re-import your media. We have seen a similar issue in the previous version of Premiere Pro. Which version of Premiere Pro you have? Thanks, Kulpreet Singh ... View more

You cannot make an interactive video in Premiere Pro, but you can export a continuously rotating (all of your images in a loop) video file or a GIF. Thanks, Kulpreet Singh ... View more

Hi christ18319888, Sorry about this annoying issue. Are you working on an updated project or a new project? Is this issue specific to a project/sequence? Thanks, Kulpreet Singh ... View more

Hi jamesc77819106, You are using Premiere Pro on an underpowered machine and the only thing that I can suggest is either upgrade or use Premiere Pro on a different machine. Adobe Premiere Pro System Requirements Thanks, Kulpreet Singh ... View more

Hi Jonas, We need a lot more information to understand your issue and troubleshoot. FAQ: What information should I provide when asking a question on this forum? Thanks, Kulpreet Singh ... View more

Hi stevenn67327555, When I click try to change the settings under the "VR Video Settings" the only option is "left" and the pull down is greyed out. You need a Stereoscopic layout (under VR Properties). For more information visit: Adobe Premiere Pro Help | Support for VR Workflows Thanks, Kulpreet Singh ... View more

Hi franzi1994, In the latest update of Premiere Pro (v12.1.2), we fixed several issues around files importing as audio only. Let us know if updating Premiere Pro resolves this issue. Thanks, Kulpreet Singh ... View more

Hi Tak Yi L, Let us know if updating Premiere Pro to v12.1.2 resolves this issue. Thanks, Kulpreet Singh ... View more

Hi Justin, Can you please confirm if the issue that you were facing has been resolved or not? In the latest update (v12.1.2), we fixed several issues around files importing as audio only. In case if it hasn't been fixed yet please let us know and I will be glad to assist you. Thanks, Kulpreet Singh ... View more

Hi kevthecreator, If you use the Save As an option to save the file and choose to replace your existing project file with the same name, Premiere Pro closes the project file and shows a blank workspace. Some users end up force closing Premiere Pro thinking it has crashed. On opening the project again, all sequences are closed from the Timeline panel and users assume that their work is lost on seeing an empty Timeline panel. Workaround: To continue where you left off, open the sequence by double-clicking the name of the sequence from the Project panel. To avoid the entire situation, either save the project file with a different file name or save it to a different location. This is a known issue and we are working on a fix. Thanks, Kulpreet Singh ... View more

Hi DMH79, But on a recent wedding export I was just about to copy the exported files to disk for a couple when I happen to skim the clip and see the blue banner on one random clip saying that it needed to be re-analyzed within premiere. Ideally, this should not have happened and I do not think there is any such option in Media Encoder to disable this. I think this is some sort of glitch or an unexpected behavior. How often this happens? In Media Encoder's Preferences (General), is the option 'Import sequences natively' selected? Thanks, Kulpreet Singh ... View more

Hi craigl58059444, Not a recommended workflow, but you can directly open your CS4 project in CS6. Let us know if you have any question. Thanks, Kulpreet Singh ... View more

When transferring files to hard disk from file-based media, transfer the folder containing all related files and its subfolders. Keep the folder structure intact. For more information visit: Importing media files into Premiere Pro Thanks, Kulpreet Singh ... View more

Hi Julien_snow, What is the source of your files and where exactly are they located? Are you importing your media from the Media Browser? Thanks, Kulpreet Singh ... View more

Hi melaniee69367622, We're so sorry to hear this, that's definitely not what should be happening. Would you mind sending us your crash logs so we can investigate? Thanks, Kulpreet Singh ... View more

Hi javicallejon, Sorry about the trouble, but we need more information to troubleshoot this. FAQ: What information should I provide when asking a question on this forum? Thanks, Kulpreet Singh ... View more

Hi kiyomit62487526, What are your system specs? Please attach a screenshot of the warning message ('Not Compatible'). Thanks, Kulpreet Singh ... View more

Hi 수현이77320434, Anyone experienced same issue? We are aware of this and our engineering team is working on a fix. If so, how did you solve it? Check this link and try the workaround. Thanks, Kulpreet Singh ... View more