Hello, Acrobat XI Pro support has been ended, you can see the details at: https://helpx.adobe.com/in/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html Could you please let us know if you face this issue with Acrobat Pro DC/Reader DC as well?   Regards, Arvind ... View more

Dear User, We are not able to reproduce the issue at our end. Could you please provide the following info along with the issue snapshot:  -Version of Acrobat  -Platform used(Win/Mac) with version details   Regards, Arvind ... View more

Hi, Could you please ask the reviewers to use Acrobat/Reader instead of browser? Browser should also work well but I want to get this checked in Acrobat/Reader app.   Regards, Arvind ... View more

Hi There, This is not possible in Acrobat. Kindly visit the following link to request this feature: Feature Request/Bug Report Form Thank You for your suggestions.   Regards, Arvind ... View more

Hi There, Apologies for the inconvenience caused! Actually, we could not reproduce the issue with Acrobat Pro DC desktop app. Could you please provide the following info to understand the issue: Acrobat Desktop version? Are you using Acrobat desktop or a Web browser for sending a file for comment ? Which type of shared commenting you are using?( Adobe Document Cloud based OR Network/WebDav/SharePoint based legacy shared commenting) if you are creating shared file from Acrobat desktop app System (Win/Mac)?   Regards, Arvind ... View more

Hello, Thanks for the info! Actually, there was a service outage yesterday for some time, seems like you were trying in that duration. It has been resolved now. Could you please check and let us know if it is working at your end as well?   Regards, Arvind ... View more

Hi EmmaKing, Could you plesae let us know if you are able to fill the enclosed annotations?  We do not face any issues in that.   Regards, Arvind ... View more

Hello, As you know you can select a comment by clicking on it. So the comment gets selected if you click any where on the comment i.e in the text area or any other part of the comment. Navigation issue happens only when you click in text areas of a single comment more than once. Please note that number of clicks does not affect navigation when it is done outside of text areas of a comment.   Let us say you click in texts area of a comment only once, then comment gets selected and you can navigate to the next comment by arrows key. But whenever you click more than once in texts area of a single comment then cursor goes into text selection mode and you cannot navigate to the next/previous comment by arrow key though you can select and copy full/partial texts of that comment in this scenario. There is a simple way to come out of text selection mode. You need to press Esc so that you can navigate to previous/next comment if you like to.   I hope it helps. Please let us know in case of any issue.   Regards, Arvind ... View more

Dear User, Apologies for the inconvenience caused! We are not able to reproduce the issue at our end. Could you please provide the following info if the issue is still happening at your end: Please try after deleting the “Synchronizer” folder from the following location(you need to kill the process “AdobeCollabSync.exe” before deleting the folder):                                                                                                     C:\Users\<username>\AppData\LocalLow\Adobe\Acrobat\<Track>\Acrobat\ If issue persist even after deleting the above folder, kindly provide Fiddler logs To collect fiddler logs you should follow the below steps- Install Fiddler : https://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/InstallFiddler Enable HTTPS decryption https://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/DecryptHTTPS It should throw a dialog to trust fiddler root certificate - https://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/TrustFiddlerRootCert Quit & Re-launch fiddler Launch acrobat and perform the workflow you were trying You will see many network calls made by Acrobat in fiddler now. Wait for a minute so that all the required network calls are made. Go to File->Save->All sessions to save the file and share with us. You can also upload this file to any cloud location and share the link here.   Regards, Arvind ... View more

Hi There, Apologies for the inconvenience caused! Could you please provide the following info to understand the issue: Which type of shared commenting you are using?( Adobe Document Cloud based OR Network/WebDav/SharePoint based legacy shared commenting) Error snapshot if possible   Regards, Arvind ... View more

Hi Document_Geek , We need more info to understand the error you face while usning send mail icon, could you plesae provide the following info: - Does this occurs on older build too? - Have you set any email client/webmail as default on your machine, please send the snapshot of the Email preference. (To do this: Open Preferences, Select Email from left pane, take snapshot and share with us.) - Please set the following registry and then try to use envelope icon: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown] "bSendMailShareRedirection"=dword:00000000   Regards, Arvind ... View more

Hi Document_Geek , You can use Send for Commenting by Email, plesae follow the steps below: - Launch Acrobat and open Preferences -Select "Reviewing" in left pane and then deselect “Share for review using Adobe Document Cloud” which is under Share Review options - Click OK tosave andclose the preferences - Open any PDF and cick "Send for Comments" from RHP or Tool center, now you Acrobat will show Send for Commenting by Email option. Hope this helps. Please let us know in case you face any issues.   Regards, Arvind ... View more

Hi kyleg15858453 , There seems to be a temporary issue service side that time. It has again been fixed. Kindly let us know if you are still facing it? Regards, Arvind ... View more

Hi graemes65196428, It is not possible to change the word appended to the file name while sharing it for review. But once the intitaion completes and review file gets saved on your system, you can change its name. You can follow the steps to do this- - Initiate review on a PDF, after the review initiation succeeds local copy is saved on the system as "<filename>_review.pdf - Quit Acrobat process and rename the above review file to "<filename>_published.pdf" - Open "<filename>_published.pdf" and you can perform 'Check for New Comments/Publish Comments'   Regards, Arvind ... View more

Hi, Apologies for the inconvenience caused! Could you please provide the following info to get insight of the issue: System (Mac/Win)? Has the issue started occurring recently at your end i.e. after the Acrobat update?   Regards, Arvind ... View more

Hi, We need your help to get the insight of the issue. Could you please provide the following info- 1. Does Acrobat show any error dialog when you try to attach a PDF? 2. Version of Outlook 2016 with bit info(32 or 64-bit)?      -for checking this info: Launch Outlook, Goto File->Office Account->About Outlook 3. Snapshot of Email preference in Adobe Acrobat      -Open Acrobat and Goto Edit->Preferences->Email Accounts   Regards, Arvind ... View more

Hi Jean-Claude_Tremblay, We are not able to reproduce the issue locally. Could you please provide the following info: -Does the issue occur on all files or specific to some PDFs, could you please provide a sample PDF? -Mac version?   Regards, Arvind ... View more

Hi, Please do let us know in case you still face any issues after the latest update.   Regards, Arvind ... View more

Hi Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates. More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html Please try it out and let us know your feedback! Thanks for your patience and support!   Regards, Arvind ... View more

Hi wolfgangn50067127, Sure, will inform you.   Regards, Arvind ... View more

Hi wolfgangn50067127, Apologies for the inconvenience caused! We are looking into it and let you know once we plan to deliver the fix. Meanwhile, you can use the keyboard short cut. ALT + FL to attach pdf directly if you are using SendMail in Acrobat/Reader app on a Windows machine. Please take a note that the short cut does not work in Internet Explorer. It works in Acrobat/Reader app on Windows systems.   Regards, Arvind ... View more

Hi Jarad1, We have been looking into this issue, will let you know once we plan to deliver the fix. Meanwhile, could you please use ctrl+e shortcut keys to enble the other floating menu to change the text properties until we release the fix for this issue.   Regards, Arvind ... View more

Hi thomasw37816616, Apologies for the inconvenience caused! We are looking into it and let you know once we plan to deliver the fix. Meanwhile, you can use the keyboard short cut. ALT + FL to attach pdf if you are using SendMail in Acrobat/Reader app on a Windows machine. Regards, Arvind ... View more