Hi the_real_tinoxtreme, Meanwhile, could you please use shortcut keys to enable the other floating menu to change the text properties until the fix for this issue is released. You can use ctrl+e on Windows machine or cmd+e on a Mac machine when in text edit mode of a text box comment.   Regards, Arvind  ... View more

Hi FredhPCM, Apologies for the inconvenience caused! We are also able to reproduce the issue locally, this happens only when multitab Preference in Acrobat is not enabled. We are looking into it and let you know once we plan to deliver the fix. Meanwhile, could you please enable multitab Preference in Acrobat as a workaround. You need to follow the steps: -Launch Acrobat, Open Preferences -Select "General" from left pane and tick the checkbox "Open documents as new tabs in the same window" -Click OK to save and close Preferences dialog. Relaunch Acrobat and try your workflow.   Regards, Arvind ... View more

Hi aslater180, Meanwhile, could you please use ctrl+e shortcut keys to enble the other floating menu to change the text properties until we release the fix for this issue.   Regards, Arvind ... View more

Hi Arthurp, We are not able to reproduce the issue at our end. Could you please try the following steps: -Open Task Manager and kill the process "Adobe Collaboration Synchronizer" -Delete the folder "Synchronizer" located at: C:\Users\<username>\AppData\LocalLow\Adobe\Acrobat\DC\Acrobat\   Please let us know it helps.   Regards, Arvind ... View more

Hi Hi JDJohnson, We are not able to reproduce the issue. Could you please check again and let us know if it is working now. There might be a temporary service issue at that moment.   Regards, Arvind ... View more

Hi, We have added this issue into our internal database(#4285054). We will investigate and let you know once we plan to deliver the fix in one of our future releases.   Regards, Arvind ... View more

Hi caseyw35937763, Could you please provide the following info: 1. If the issue is still reproducible at your end? 2. Outlook Bit version(32/64)? To check this info: Launch Outlook and navigate to File>Office Account>About Outlook   Regards, Arvind ... View more

Hi caseyw35937763, Could you please let us know if you still encounter the issue?   Regards, Arvind ... View more

Hi maryc10970252, Apologies for the inconvenience caused! Could you please let us know the version of Acrobat you are using?   Regards, Arvind ... View more

Hi, jasonr95981484, Could you please let us know the following info: 1. If you still face the issue? 2. Snapshot of "Email Accounts" Preference in Acrobat. 3. Create video of the issue and upload that to any cloud storage and share the link if possible 4. Outlook Bit version(32/64)? To check this info: Launch Outlook and navigate to File>Office Account>About Outlook   Regards, Arvind ... View more

Hi, andreww65605396, Could you please let us know the following info: 1. If you still face the issue? 2. Outlook Bit version(32/64)? To check this info: Launch Outlook and navigate to File>Office Account>About Outlook   Regards, Arvind ... View more

Hi XYZabcScreenName, You should use the latest Adobe Acrobat Reader DC as Reader XI had been declared EOL.  You can download the latest Reader DC from: https://get.adobe.com/reader/    Regards, Arvind ... View more

Hi, Could you please repair the installed Adobe Reader and see if it works. If Acrobat still crashes, we need crash dump to look into it further. Steps to create the crash dump: When Adobe Acrobat  Reader DC crashes , open Windows Task Manager Got To “Processes” tab Right click on the process  "Adobe Acrobat Reader DC" and click "Create dump file" Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files). Upload this DMP file on Adobe Document Cloud or any Cloud Storage and share the link of the uploaded DMP. We will investigate it once you share the info with us.   Regards, Arvind ... View more

Hi James, Thanks for providing the logs! We will analyse it and let you know the next step. Regards, Arvind ... View more

Hi jamesfrankham​, This seems to be another hang now. We need you help to nail it down. Could you please provide the following info- 1. "Sample Process" logs for the processes "Acrobat Pro DC", "Adobe Acrobat Synchronizer" and "AcroCEF"     Steps to create "Sample Process" logs:       -Open "Activity Monitor" and select the process say "Acrobat Pro DC"       -Click on the Settings wheel and select "Sample Process" from the drop down             -Enter Mac admin password if asked       -Save the logs to your machine       -Upload the logs to "Adobe Document Cloud" or any other cloud storage and share the link with us. 2. After taking creating "Sample Process" logs, clean "Adobe Acrobat Synchronizer" data and see if it helps.       Steps to clean "Adobe Acrobat Synchronizer" data:       -Kill the processes "Acrobat Pro DC" and "Adobe Acrobat Synchronizer" from "Activity Monitor"       -Go to folder "/Users/<Username>/Library/Application Support/Adobe/Acrobat/DC/Acrobat" and delete the folder "Synchronizer" We will investigate the issue once you share the information with us. Regards, Arvind ... View more

Hi martat20621370, ++to what Anand has said++ Could you please let us know the following info: -Is this a regression i.e. this does not occur on the previous version? -Does the issue occur when you use only IE and Acrobat Pro DC for shared commenting i.e you don't use Mozilla/Netscape? Regards, Arvind ... View more

Hi, If Acrobat still crashes, we need crash dump to look into it further. Steps to create the crash dump: When Adobe Acrobat  DC crashes , open Windows Task Manager Got To “Processes” tab Right click on the process  "Adobe Acrobat DC" and click "Create dump file" Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files). Upload this DMP file on Adobe Document Cloud or any Cloud Storage and share the link of the uploaded DMP with us at arviyada@adobe.com We will investigate it once you share the info with us. Regards, Arvind ... View more

Hi janek62400513, We are not able to reproduce this issue at our end. Could you please follow the steps below: -Kill the process “Adobe Collaboration Synchronizer " from Task Manager if already running -Delete the folder “Synchronizer” located at “C:\Users\<Username>\AppData\LocalLow\Adobe\Acrobat\DC\Acrobat” If Acrobat still crashes after performing above steps, we need crash dump to look into it further. Steps to create the crash dump: When Adobe Acrobat  DC crashes , open Windows Task Manager Got To “Processes” tab Right click on the process  "Adobe Acrobat DC" and click "Create dump file" Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files). Upload this DMP file on Adobe Document Cloud or any Cloud Storage and share the link of the uploaded DMP with us at arviyada@adobe.com We will investigate it once you share the info with us. Regards, Arvind ... View more

Hi yaraterra, Adobe Acrobat and Reader official update (19.012.20036) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates. More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html Please try it out and let us know if the issue is resolved or not. Regards, Arvind ... View more

Hi There, Adobe Acrobat and Reader official update (19.012.20036) is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates. More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html Please try it out and let us know the issue is resolved! Thanks for your patience and support! Regards, Arvind ... View more

Hi alexm31919706 and crystalm64061720 Adobe Acrobat and Reader official update (19.012.20036) containing the fix for this issue is now available. Now you should be able to edit/double click in the Text Box easily. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates. More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html Please try it out and let us know your feedback! Thanks for your patience and support! Regards, Arvind ... View more

Hi There, Adobe Acrobat and Reader official update (19.012.20036)  is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates. In every release we also fix crashers reported earlier More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html Please try it out and let us know your feedback! Thanks for your patience and support! Regards, Arvind ... View more

Hi All, Adobe Acrobat and Reader official update (19.012.20036) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates. More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html Please try it out and let us know your feedback! Thanks for your patience and support! Regards, Arvind ... View more

Hi jamesfrankham ​and dannyj86375315, Thanks for the info, it's great to hear that your issue gets resolved! Please take a note that  SendMail folder issue will be solved in one of our future releases. Will update once we plan to deliver the fix. Regards, Arvind ... View more

Hello Mac users, We did some investigation at our end and want to see if a workaround below solves the issue, it works for some users. Could you please follow the steps below- Steps: Quit Acrobat Open Finder on Mac Go to the folder: “/private/var/folders/”      4. In Search section on top right of Finder window type “SendMail” as shown below. Note: Highlight “folders” option in Search bar:        5. Note the path of this folder as shown below. This should be in /private/var/folders/ and the remaining path will not be constant and is created using hash hence we can’t provide exact path.        6. Delete this folder.        7.Launch Acrobat and try the workflow where you are facing the issue. Let us know if this resolves the issue. Regards, Arvind ... View more

HI travisb78172514, Could you please let us know more info like machine/OS details if you still face the issue. Please make sure you are checking this preference on a touch device.We cannot reproduce the issue at our end. The checkbox "auto detect pen hardware to enable markup"  is available under preferences/commenting/making comments on touch devices for us. Regards, Arvind ... View more

Hi All, There is away to send email with single click on email icon. Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment. Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html Please let me know in case of any concerns. Regards, Arvind ... View more