Hi @jonburr,   Hope you are doing well.    Thanks for writing about what worked for you. Marking my statement as a correct answer so this appears atop for other users to use as a reference. Regards, Souvik. ... View more

Hi @Darryl_8798,   Hope you are doing well. Sorry for the trouble.   If multiple users need different levels of access, you can consider using Adobe Licensing Management to enforce Shared Device Licensing instead of user-based activation.   The other option would be to suppress Acrobat from upgrading to Pro. To do so, 1. Go to Registry Editor; 2. Go to: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Acrobat Reader\DC\FeatureLockDown 3. Create a new DWORD (32-bit) Value: bDisableUpsell and set its value to 1.   Hope this helps. Regards, Souvik. ... View more

Hi @cari-ann_4544,   Hope you are doing well. Thanks for writing in!   To answer your question: Yes! When you insert a new page into a PDF, headers and footers do not automatically carry over to the new page. Instead, the new page is treated as a separate from the existing header/footer settings.   You can try the steps below:   Go to Edit > Header & Footer > Add... . Note the current settings (text, alignment, font, etc.). Click "Cancel" (so you don’t overwrite existing headers yet). Go to Edit > Header & Footer > Update... . Click "Apply to all pages", including the newly inserted page. This method reapplies the same header/footer across the entire document, including the new page.   Hope this helps.   Regards, Souvik. ... View more

Hi @Heather33300573y2l5,   Hope you are doing well. Sorry for the trouble.   Here are some of my comments which I believe could be causing the issue:   Word’s Export to PDF Misinterpreting Styles Even though your Word document uses styles properly, sometimes the tags can be wrongly assigned due to Word’s XML structure.   Custom Styles in Word Not Mapping Correctly to PDF Tags If you've customized the Heading 1, Heading 2, and Heading 3 styles, those may not be mapped to the expected tags. Word’s Accessibility Checker Does Not Validate Tag Structure Word’s built-in checker only ensures that headings exist, but it does not verify correct tag assignment in the final PDF. That being said, if the document’s structure is completely broken, you can try re-autotagging it: Steps: Open Check for Accessibility > Autotag Document . Acrobat will attempt to reassign the correct tags. Check the Tags Panel to confirm if the headings are now properly structured.   Hope this helps. Regards, Souvik. ... View more

Hi @clif_CROP,   Hope you are doing well. Sorry for the trouble.   If Acrobat is still checking for updates even when auto-update is disabled, you can prevent the Updater from running: Open Terminal and run: sudo chmod -x /Library/Application\ Support/Adobe/Acrobat/Acrobat\ Updater/Acrobat\ https://adobe.ly/3DXIB82\ Updater This makes the updater non-executable, preventing it from launching in the background.   Also, Creative Cloud Desktop App updates Acrobat to the latest planned update, while Acroabt through the standalone app will check for any optional updates too.   Hope this clarifies your question. For any other feedback, please feel free to to write to us here: https://adobe.ly/4iKnO72 to ensure it reaches the dev team directly for review and future implementation. Regards, Souvik. ... View more

 Hi @Michaelikus,   Hope you are doing well. Sorry for the trouble.   You can remove cache files by following the below steps:   Access the Library Folder: Open Finder. Click "Go" in the menu bar. Hold down the Option key and click "Library". Alternatively, you can click "Go to Folder" and type in ~/Library .    Locate the Cache Files: Open the "~/Library/Application Support/Adobe/Common/Media Cache" folder. Open the "~/Library/Caches/Adobe" folder. delete the files within the folders. Empty the Trash: Right-click the Trash icon in the Dock and select "Empty Trash".    Also, you can stop Acrobat from creating auto-save files, which can lead to cache memory consumption by going to Acrobat> Preferences> Documents> uncheck "Automatically save document changes."   Hope this helps.  Regards, Souvik. ... View more

Hi @sw_2724,   Hope you are doing well. Sorry for the trouble.   Have you tried resetting the default app for PDF files, and re-assigning Acrobat to it? This could be a glitch in the initialization of the process which a simple reset-and-reassign can fix.   Also, you can stop this by going to Preferences-> General-> uncheck the checkbox saying "Show me messages when I launch Acrobat."   Hope this helps. Regards, Souvik. ... View more

Hi @practical_glaze3323,   Hope you are doing well.    Thanks for writing about what worked for you. Marking this as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @Bryce315820695t7b,   Hope you are doing well.    Thanks for letting us know what worked for you. Marking the statement as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @don_1945,   Hope you are doing well. Sorry for the trouble.   Would you mind briefing us more on the concern related to installation for a better understanding and assistance? Details like: 1. The OS and its version; 2. The error message you see (a screenshot of it);   Look forward to hearing from you. Regards, Souvik. ... View more

Hi @ambitious_society7376,   Hope you are doing well.    Thanks for writing about what worked for you. Marking this as a correct answer for future users to use as a reference.   Regards, Souvik. ... View more

Hi @Enigmatic_Alien,   Hope you are doing well. Thanks for pointing this it.   I have forwarded this to the developers for review and will respond back to you once I hear back. Regards, Souvik. ... View more

Hi @smooth_Skyline0822,   Hope you are doing well. Sorry for the trouble.   We are already aware of the issue, and the team is working on a fix.   We request your kind understanding and patience while the fix is released. Regards, Souvik. ... View more

Hi @GabrieleLS,   Hope you are doing well. Sorry for the trouble.   In case you are still looking for a solution, here are my comments on it: Since fixups execute in the order they were added, you need to recreate the Preflight profile and add the fixups in the correct sequence. Here's how: Steps to Reorder Fixups in a Custom Preflight Profile Open Preflight Tool: In Acrobat Pro, go to Tools → Print Production → Preflight . Duplicate the Existing Profile: Expand "Profiles" and locate your custom profile. Click the three-dot menu next to it and select "Duplicate" (or create a new profile from scratch). Remove the Existing Fixups (Temporarily): Select the duplicated profile. Under "Fixups", note the ones you want to reorder. Remove them by selecting each and clicking "Delete" (they won't be deleted permanently, just from this profile). Re-add Fixups in the Correct Order: Click "Add Fixup" and select the first fixup you want to run. Repeat for each fixup in the desired sequence. Save and Test: Click "OK" and save the updated profile. Run the Preflight check on a sample PDF to confirm the order of execution. Hope this helps. Regards, Souvik. ... View more

Hi @Vincent32320518wwsw,   Hope you are doing well. Thanks for writing in!   From the entire thread, it seems like the workflow worked for the original poster. If this is something you weren't looking for, please feel free to add your feedback here: https://adobe.ly/424qfvk to ensure it reaches the dev team for review and future implementation. Regards, Souvik. ... View more

Hi @brian_8084,   Hope you are doing well. Sorry for the trouble.   Have you tried disabling the firewall on your device and then trying again?   Also, please ensure you are on the latest version of the application (2025.001.20432) for the best experience.  Regards, Souvik. ... View more

Hi @Massimo35545549r5xi,   Hope you are doing well. Sorry for the trouble.   The issue you mentioned with launching is something we are aware of, and working with Microsoft. The patch has been released by them, and the fix should be released from our side at the earliest.   Also, please ensure that the users are on the latest version (2025.001.20432) for the best experience. Regards, Souvik. ... View more

Hi @PeytonT,   Hope you are doing well. Thanks for writing in!   Once you get into Edit Mode-> click on "more" under "Add Content"-> click on "Button"-> click Properties-> Actions Tab-> select the trigger and then the action as "Go to Page View"-> link the page.   Hope this helps.  Regards, Souvik. ... View more

Hi @Rody259320224pth,   Hope you are doing well. Sorry for the trouble.   Would you mind checking for any possible updates with the Brother Printer driver for your device? This type of errors only occurs when the drivers are not in sync with the app version.   If updating the driver does not solve the issue, please help us with the print logs from your device. Steps to do so can be found here: https://adobe.ly/4228BZa.   Look forward to hearing from you. Regards, Souvik. ... View more

Hi @PatriciaHighsmithsSnails,   Hope you are doing well.    Thanks for writing about what worked for you. Marking this as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @Cristal319841111ozk,   Hope you are doing well. Sorry for the trouble, and the delayed response.   This looks very strange, and shouldn't be happening. Would you mind sharing a few pieces of information for further investigation: 1. The OS and version of your system; 2. A screen recording of the entire event for a better understanding; 3. A sample file where you experience the issue.   Also, please ensure you are on latest version (2025.001.20432) for the best experience. To do so, go to Menu-> Help-> Check for Updates. Regards, Souvik. ... View more

Hi @MGlover,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In case you are still looking for a solution, here are a few suggestions to try: Incorrect System Clock on Your Computer Check the date and time settings on your local machine. If your system clock is wrong, Acrobat may be picking up the incorrect timestamp. File Server Time Sync Issues Even though the server shows the correct time now, it may have been out of sync when the files were saved. Try saving a new file and checking if the issue persists. Restarting the server might help sync the timestamps. Metadata Corruption in the PDF File Some PDFs can retain old metadata, which may cause Acrobat to display incorrect modified dates. Open the affected PDF in Acrobat, go to File > Properties, and check the metadata. Try doing a Save As under a new name and see if the modified date updates correctly. PDF Versioning or Shadow Copies If your files are stored on a network drive with versioning enabled, an older version of the file might be getting restored. Check for previous versions in the file properties on Windows. Issues with File Handling Some versions of Acrobat have been known to exhibit odd timestamp behavior. If you’re using an older version, try updating Acrobat to the latest release. If updating doesn’t help, try disabling Fast Web View (Preferences > Documents > Uncheck "Save As optimizes for Fast Web View") and save the file again. Permissions Issues If you don’t have proper write permissions, the file might not be truly updating, and an old modified timestamp could be retained. Try saving the file in a different location (e.g., Desktop) to see if the issue persists.   Hope this gives you some clarity on the situation. Regards, Souvik. ... View more

Hi @RajChopra,   Hope you are doing well. Sorry for the trouble.    Here's something I would keep in mind when working with PDFs and applying MIP labels:   Some PDF features or formats might not be fully compatible with MPIP sensitivity labels: PDF/A Format: This archival format is incompatible with encryption. If your PDFs are in PDF/A, applying a sensitivity label that enforces encryption could result in data loss or corruption. Embedded Content: PDFs with embedded media, scripts, or forms might behave unpredictably when labels with content markings are applied. It's advisable to test such documents individually. All this being said, I have forwarded your issue to the devs and will get back to you once I hear back from them.   Meanwhile, you can refer to the help article for more info on working with MPIP labels: https://adobe.ly/4kIbJ3I Regards, Souvik. ... View more

Hi @sean_6827,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Do you still experience crashes with adding multimedia files? Have you tried updating the app to the latest version (2025.002.20432) and letting us know if the issue is fixed for you?   If not, please share a few more details for further investigation: 1. The OS and version of your system; 2. A sample file where you experienced the issue; 3. logs from your machine: https://adobe.ly/3FpRaJg. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.    Look forward to hearing from you. Regards, Souvik. ... View more

Hi @Scrambledeggs,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Would you mind updating the app to the latest version (2025.001.20428) and let us know if the issue is fixed for you? To do so, go to Menu-> Help-> Check for Updates   If not, please share a screen recording video of the workflow you are referring to for better understanding and further assistance. Regards, Souvik. ... View more

Hi @Jonas23793829,   Hope you are doing well. Sorry for the trouble, and the delayed response.   We were experiencing server outages at the time you posted this query.   Would you mind checking the workflow now and letting us know if the issue is fixed for you?   Also, please ensure that you are on the latest version of the application (2025.001.20432) for the best experience.   You can also keep a tab on our server status here: https://adobe.ly/3DB2bXI Regards, Souvik. ... View more

Hi @rbostrum,   Hope you are doing well. Thanks for writing in!   Have you tried printing the file using an Adobe PDF printer? This should flatten the PDF file and allow Acrobat to run OCR on the entire document instead of separate sections, or, rather, significantly reduce the difference in the quality of OCR performed.   Hope this helps. Regards, Souvik. ... View more

Hi @Michael5ED9,   Hope you are doing well. Sorry for the trouble, and the delayed response.   I see that you are using a very old version of Acrobat. Would you mind updating the app to the latest version (2025.001.20432) and let us know if the issue is fixed?   To do so, go to Help-> Check for Updates.   If it persists, please help us gather the logs from your machine: https://adobe.ly/41XHT3Y. You can upload logs using this tool and share your Unique log ID with us.  Regards, Souvik. ... View more

Hi @william_5029,   Hope you are doing well. Sorry for the trouble, and the delayed response.   If you are still looking for a solution, you can try the below steps:   Instead of using Save As PDF, try printing to the Adobe PDF printer: In Word, go to File > Print. Select Adobe PDF as the printer. Click Printer Properties and set the highest quality settings. Since you're using Acrobat, check these settings: Open Acrobat. Go to Edit > Preferences > Convert to PDF > Microsoft Word. Click Edit Settings, and under Images, make sure Do Not Downsample is selected. Try Embedding Images as PNG or TIFF Even though your image is vectorized and high resolution, JPG is a lossy format. Try inserting the image in PNG or TIFF format instead of JPG. Hope this helps. Regards, Souvik. ... View more