Hi @,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In case you are still looking for a solution, here are my suggestions on it:   Direct Attribute Assignment: Assign RowSpan and ColSpan attributes directly to each <TD> element instead of using Attribute Classes. This ensures that the Accessibility Checker recognizes and processes these attributes correctly. Manual Verification: If restructuring the table isn't feasible, manually verify the table's accessibility. While this doesn't resolve the checker's oversight, it ensures that the table functions correctly for assistive technologies.   Hope this helps. Regards, Souvik. ... View more

Hi @default4k95kj43ne0f,   Hope you are doing well.    Thanks for writing about what worked for you. Marking this as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @Red Ink Writes,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In case you are still looking for a solution, please run the Acrobat cleaner tool https://adobe.ly/4iCk1IE, reboot the computer once, and install the application using the direct link https://adobe.ly/3FiWxK9 and see if that works for you. Regards, Souvik. ... View more

Hi @AppsecTeam,   Hope you are doing well. Thanks for writing in!   Would you mind updating the app to the latest version (2025.001.20432) and let us know if the issue is fixed for you? To do so, go to Menu-> Help-> Check for Updates.   If the issue persists, please share a screen recording video of the entire event so we can take this further with the devs for investigation.   Look forward to hearing from you. Regards, Souvik. ... View more

Hi @Sarvesh33782538lg9o,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In case you are still looking for a solution, you can try the below steps:   Check File Permissions Ensure that ProtectedModeWhitelistConfig.txt has the correct permissions: Open File Explorer → Navigate to the Acrobat folder. Right-click ProtectedModeWhitelistConfig.txt → Select Properties. Go to the Security tab → Ensure the current user and SYSTEM have Full Control. Force Reload the Config File Instead of relaunching Acrobat, try: Restarting Windows Explorer (Task Manager → Restart "explorer.exe"). Restarting the Acrobat Updater Service: Open Services.msc Locate Adobe Acrobat Update Service Restart the service. Check Registry for Cached Config Navigate to:   HKEY_CURRENT_USER\Software\Adobe\Acrobat\DC\Security Look for any cached entries related to the whitelist and delete them. Disable Caching Add a registry key to prevent caching:   HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown Create a new DWORD value: bDisableCache Set it to 1 Try Using an Environment Variable If your paths are static, try defining an environment variable in Windows and referencing it in the whitelist file. Completely Reset the File Without Exiting Protected Mode If deleting the file and recreating it outside Protected Mode works, try this alternative: Rename ProtectedModeWhitelistConfig.txt (e.g., ProtectedModeWhitelistConfig_old.txt ). Create a new file with the updated directories. Restart Acrobat. Hope this helps.   Regards, Souvik. ... View more

Hi @iiisee,   Hope you are doing well. Sorry for the trouble.   Any specific error messages you see when trying to export the file to your hard drive? This can help us understand the issue and investigate in the correct direction.   Also, to test, have you tried saving the file to your desktop or the Acrobat Cloud Storage, and did it work?   Please ensure you are on the latest version (2024.005.20428) of the application for the best experience. To do so, go to Menu-> Help-> Check for Updates. Regards, Souvik. ... View more

Hi @egomez-ocaglobal,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In this case, I suggest exporting the file to a Word Document and then to a PDF document.   Once in Word, go to the Acrobat ribbon, click on preferences, then uncheck the box saying "Rely on System Fonts Only. Do not use document fonts."   Once done, export to a PDF and check again.   Hope this helps. Regards, Souvik. ... View more

Hi @jenniferm47516326,   You can refer to this link: https://adobe.ly/41WLP50.   Hope this helps. Regards, Souvik. ... View more

Hi @,   Hope you are doing well. Thanks for writing in!   In case you are still looking for an explanation, here are my comments on it:   This behavior is due to SharePoint's limited support for property promotion with PDF files. Unlike Microsoft Office documents, where metadata such as the title is automatically extracted and mapped to corresponding SharePoint columns, PDFs do not receive the same treatment by default. Understanding the Issue: Property Promotion: This refers to SharePoint's ability to extract metadata from documents and map them to library columns. While this works seamlessly for Office documents, it doesn't function the same way for PDFs. Title Field: In SharePoint, the Title column is a default metadata field. For Office documents, the document's title property is automatically promoted to this column upon upload. However, for PDFs, this automatic promotion doesn't occur, leading to an empty Title field in the library view. Hope this clarifies your question. Regards, Souvik. ... View more

Hi @apcyla,   Hope you are doing well. Thanks for writing in!   Save as PDF is a feature provided by the printer, and we cannot guarantee the results.    If Adobe Printer works fine, you can open the flattened PDF, go to Edit PDF, and run OCR on the document.  This should make the document text searchable and selectable.    Let me know if this helps. Regards, Souvik. ... View more

Hi @scottg13947078,   Hope you are doing well. Thanks for writing in!   I checked the email address you use to log in to the community and could not find an active subscription for Acrobat Sign. Searching by the name, I could see other accounts, but they have Acrobat Pro entitlements.   This feature is available with the business/enterprise account and has to be done through the account admin.  More info about this available here: https://adobe.ly/3DxOed2.   Hope this clarifies your question. Regards, Souvik. ... View more

Hi @tylers11541016,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Our team worked on a few issues with the SharePoint integration and made improvements with the latest update.   Would you mind updating the app to the latest version (2024.005.20428) and let us know if the issue is fixed for you? To do so, go to Menu-> Help-> Check for Updates. Regards, Souvik. ... View more

Hi @dallas_1382,   Hope you are doing well. Thanks for writing in!   In case you are still looking for a solution, you can try the below script:     if (!this.metadata || this.dataObjects.length === 0) {     app.alert("This script only works in a PDF Portfolio."); } else {     var toc = [];     var doc = this;     var count = doc.dataObjects.length;     for (var i = 0; i < count; i++) {         toc.push((i + 1) + ". " + doc.dataObjects[i].name);     }     var newPageIndex = doc.insertPages({ nPage: 0, cPath: "/AppData/Acrobat/en_US/Blank.pdf" });     doc.addAnnot({         page: newPageIndex,         type: "Text",         rect: [50, 700, 550, 750],         contents: "Table of Contents\n\n" + toc.join("\n"),         author: "Acrobat Script"     });     app.alert("Table of Contents created on the first page!"); }   Note: You cannot extract file descriptions, because Acrobat JavaScript cannot read metadata of Portfolio files directly.   Hope this helps. Regards, Souvik. ... View more

Hi @Student33988798v2we,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In case you are still looking for a response, you can check the help article which has a detailed description of how to add conditional operations on forms to be sent out using Acrobat Sing: https://adobe.ly/3DzjhoS.   Hope this helps. Regards, Souvik. ... View more

Hi @joseph_2523,   Hope you are doing well. Thanks for writing in!   If you are still looking for a solution, here is my take on it:   var cResponse = app.response({     cQuestion: "Enter the password",     cTitle: "PASSWORD" }); // Cancel if (cResponse == null) {     app.alert({         cMsg: "You must enter your password to unlock these fields.",         cTitle: "PASSWORD",         nIcon: 3     }); } // If password is correct else if (cResponse == "123456") {     this.getField("LockedField1").readonly = false;     this.getField("LockedField2").readonly = false;     this.getField("LockedField3").readonly = false;     app.alert({         cMsg: "Fields unlocked successfully.",         cTitle: "SUCCESS",         nIcon: 1     }); } // If password is incorrect else {     app.alert({         cMsg: "Invalid password.",         cTitle: "PASSWORD",         nIcon: 0     }); }   Please note that I am no expert when it comes to java scripting. This is just a try which might or might not work.   Regards, Souvik. ... View more

Hi @Paul27799913hbc3,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Would you mind resetting the preferences of the application once and check the behavior? Steps can be found here: https://adobe.ly/3Fg9HI7...   Also, please update the app to the latest version (2024.005.20428) for the best experience. To do so, go to Help-> Check for Updates. Regards, Souvik. ... View more

Hi @Philip23934248d023,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Do you still see the error? Would you mind updating the app to the latest version (2024.005.20428) and let us know if the issue is fixed for you?   If not, please share the below information for further investigation: 1. The OS and version of your device; 2. Do you see this with every file or a specific file? Please share a sample file over a private message to test the issue in-house. To do so, click on my profile name followed by the blue "Send Message" button; 3. A screen recording of the entire event which shows your workflow for a better understanding.   Also, are you trying to combine the files from within Acrobat? If yes, would you mind trying the same using your File Explorer or Finder?  Also, try it once through the Online Portal: https://adobe.ly/4ijsAs2 would be great to understand if this is specific to the application or a problem we need to investigate on different terms. Regards, Souvik. ... View more

Hi @ravin_2043,   Hope you are doing well.    Thanks for sharing the detailed information on the topic.  Marking this as a correct answer so future users can have this conversation stay atop for similar references. Regards, Souvik. ... View more

Hi @Braptd,   Hope you are doing well.    Thanks for writing about what worked for you. Marking this as a correct answer for future users to use as reference. Regards, Souvik. ... View more

Hi @The Finish,   Hope you are doing well. Sorry for the trouble, and the delayed response.   I tried the same on the latest version, and it worked fine for me.  Have you checked if the filters on the comment panel have nothing selected for Acrobat to filter the annotations (screenshot attached)?     Also, please update the app to the latest version (2024;005.20428) for the best experience. To do so, go to Menu-> Help-> Check for Updates. Regards, Souvik. ... View more

Hi @ambitious_society7376,   Hope you are doing well.   Thanks for writing about what worked for you Marking this as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @Andreas23802052vbg1,   Hope you are doing well. Sorry for the trouble.   Would you mind trying out the offline installer from here: https://adobe.ly/3DipCVJ   Let us know how it goes.  Regards, Souvik. ... View more

Hi @noumenal,   Hope you are doing well. Sorry for the trouble.   I tried reproducing this on my end but couldn't. Working with other applications or files with drag-and-drop isn't something Acrobat can control, and this should be mostly with the Mac OS.   Would you mind sharing some more info for better understanding: 1. The MacOS version you are on; 2. A Screen recording that shows the entire event (beginning from you dragging out tabs from Acrobat, then the rest of the apps/files not dragging, and also the Activity Monitor's memory tab) to understand if this is actually Acrobat or something else interfering with the OS.   Also, please make sure you are on the latest version of the application (2024.00520428) for the best experience. To do so, go to Help Menu-> Check for Updates. Regards, Souvik. ... View more

Hi @patrickl95501232,   Hope you are doing well. Sorry for the trouble,    We have a similar discussion on the community which might be helpful. Please visit the below link once and let us know if that helps: https://adobe.ly/4kABumu,   Regards, Souvik. ... View more

Hi @Astrid372283312eoa,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Do you experience this with every PDF file you try to use? Can you check on any of your previously used PDF files to see if the font appears there?   Also, could you update the app to the latest version (2024.005.20428) and let us know if the issue is fixed? To do so, go to Menu-> Help-> Check for Updates. Regards, Souvik. ... View more

Hi @_CharlieP_,   Hope you are doing well. Thanks for writing in!   i don't think there would be a direct way of exporting comments to a CSV file.   However, what I would suggest here, is to export the PDF file along with the comments to a Word file, then go ahead and export the comments to a CSV file using Word.   How to export PDF to Word file with comments can be found here: https://adobe.ly/4ivSY1z   The option should be available in the Review Ribbon and Comment Panel.     Hope this helps. Regards, Souvik. ... View more

Hi @paulo_8095,   Hope you are doing well. Sorry for the trouble.   In case you still experience the issue, you might want to update the application to the latest version (2024.005.20428). To do so, go to Menu-> Help-> Check for Updates.   We made significant improvements in the creating PDF department.   Let us know how it goes. Regards, Souvik. ... View more

Hi @Alberto Gabri,   Hope you are doing well. Sorry for the trouble.   You might want to try a few steps: Go to Edit > Preferences > Page Display Under Rendering, disable: Use 2D Graphics Acceleration Smooth Line Art Enhance Thin Lines Restart Acrobat and test. Next, go to Edit > Preferences > Security (Enhanced) Disable Protected Mode at startup and Enhanced Security Restart Acrobat and test. Then, go to System Settings > System > Display > Graphics Settings Turn off Hardware-accelerated GPU scheduling Restart. If none of this helps, please update the app to the latest version (2024.005.20428). To do so, go to Menu-> Help-> Check for Updates.   If the issue persists on the latest version, please help us gather the logs from your machine: https://adobe.ly/41KXV0V. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.    Look forward to hearing from you. Regards, Souvik. ... View more

Hi @greg_3378,   Hope you are doing well. Thanks for writing in!   As @creative explorer correctly mentioned, the web version of Acrobat works in different capacities compared to what the desktop application can do. On similar lines, I was able to select multiple files, right-click on the selection, and click on combine, and it worked for me.   What's interesting here to understand would be the location of the files where they are stored. It could be difficult even for the desktop application to combine files that are saved on cloud storage, as they are not actual files but images that appear on your list.   All that being said, give the latest version of the desktop application a try. You can download the installer file from here.   Let me know how it goes. Regards, Souvik. ... View more

Hi @Bron34659552y44k,   Hope you are doing well. Sorry for the trouble.   Would you mind trying out a few steps: Test with a Fresh Windows Profile Create a brand new Windows user profile for the affected user (not just removing Adobe-related folders). Log in with the new profile and test Acrobat. If it works fine, the issue is likely in the corrupted original profile. Check Folder Permissions Ensure the user has full control over the following directories: C:\Users\<username>\AppData\Roaming\Adobe C:\Users\<username>\AppData\Local\Adobe C:\ProgramData\Adobe If not, grant full permissions and try again. Delete & Recreate UEV Profile Properly Since renaming the UEV profile didn't reset it, try disabling UEV for the user, deleting the profile, and then enabling UEV again: Get-UEVStatus Disable-UEV Remove-Item -Path "C:\Users\<username>\AppData\Local\Microsoft\UEV" -Recurse -Force Enable-UEV Also, would you mind updating the app to the latest version (2024.005.20428) and letting us know if the issue is fixed for you?   If not, please help us gather the logs from your machine: https://adobe.ly/3DzVFjM. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.  Regards, Souvik. ... View more