Hi @Student33988798v2we,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In case you are still looking for a response, you can check the help article which has a detailed description of how to add conditional operations on forms to be sent out using Acrobat Sing: https://adobe.ly/3DzjhoS.   Hope this helps. Regards, Souvik. ... View more

Hi @joseph_2523,   Hope you are doing well. Thanks for writing in!   If you are still looking for a solution, here is my take on it:   var cResponse = app.response({     cQuestion: "Enter the password",     cTitle: "PASSWORD" }); // Cancel if (cResponse == null) {     app.alert({         cMsg: "You must enter your password to unlock these fields.",         cTitle: "PASSWORD",         nIcon: 3     }); } // If password is correct else if (cResponse == "123456") {     this.getField("LockedField1").readonly = false;     this.getField("LockedField2").readonly = false;     this.getField("LockedField3").readonly = false;     app.alert({         cMsg: "Fields unlocked successfully.",         cTitle: "SUCCESS",         nIcon: 1     }); } // If password is incorrect else {     app.alert({         cMsg: "Invalid password.",         cTitle: "PASSWORD",         nIcon: 0     }); }   Please note that I am no expert when it comes to java scripting. This is just a try which might or might not work.   Regards, Souvik. ... View more

Hi @Paul27799913hbc3,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Would you mind resetting the preferences of the application once and check the behavior? Steps can be found here: https://adobe.ly/3Fg9HI7...   Also, please update the app to the latest version (2024.005.20428) for the best experience. To do so, go to Help-> Check for Updates. Regards, Souvik. ... View more

Hi @Philip23934248d023,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Do you still see the error? Would you mind updating the app to the latest version (2024.005.20428) and let us know if the issue is fixed for you?   If not, please share the below information for further investigation: 1. The OS and version of your device; 2. Do you see this with every file or a specific file? Please share a sample file over a private message to test the issue in-house. To do so, click on my profile name followed by the blue "Send Message" button; 3. A screen recording of the entire event which shows your workflow for a better understanding.   Also, are you trying to combine the files from within Acrobat? If yes, would you mind trying the same using your File Explorer or Finder?  Also, try it once through the Online Portal: https://adobe.ly/4ijsAs2 would be great to understand if this is specific to the application or a problem we need to investigate on different terms. Regards, Souvik. ... View more

Hi @ravin_2043,   Hope you are doing well.    Thanks for sharing the detailed information on the topic.  Marking this as a correct answer so future users can have this conversation stay atop for similar references. Regards, Souvik. ... View more

Hi @Braptd,   Hope you are doing well.    Thanks for writing about what worked for you. Marking this as a correct answer for future users to use as reference. Regards, Souvik. ... View more

Hi @The Finish,   Hope you are doing well. Sorry for the trouble, and the delayed response.   I tried the same on the latest version, and it worked fine for me.  Have you checked if the filters on the comment panel have nothing selected for Acrobat to filter the annotations (screenshot attached)?     Also, please update the app to the latest version (2024;005.20428) for the best experience. To do so, go to Menu-> Help-> Check for Updates. Regards, Souvik. ... View more

Hi @ambitious_society7376,   Hope you are doing well.   Thanks for writing about what worked for you Marking this as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @Andreas23802052vbg1,   Hope you are doing well. Sorry for the trouble.   Would you mind trying out the offline installer from here: https://adobe.ly/3DipCVJ   Let us know how it goes.  Regards, Souvik. ... View more

Hi @noumenal,   Hope you are doing well. Sorry for the trouble.   I tried reproducing this on my end but couldn't. Working with other applications or files with drag-and-drop isn't something Acrobat can control, and this should be mostly with the Mac OS.   Would you mind sharing some more info for better understanding: 1. The MacOS version you are on; 2. A Screen recording that shows the entire event (beginning from you dragging out tabs from Acrobat, then the rest of the apps/files not dragging, and also the Activity Monitor's memory tab) to understand if this is actually Acrobat or something else interfering with the OS.   Also, please make sure you are on the latest version of the application (2024.00520428) for the best experience. To do so, go to Help Menu-> Check for Updates. Regards, Souvik. ... View more

Hi @patrickl95501232,   Hope you are doing well. Sorry for the trouble,    We have a similar discussion on the community which might be helpful. Please visit the below link once and let us know if that helps: https://adobe.ly/4kABumu,   Regards, Souvik. ... View more

Hi @Astrid372283312eoa,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Do you experience this with every PDF file you try to use? Can you check on any of your previously used PDF files to see if the font appears there?   Also, could you update the app to the latest version (2024.005.20428) and let us know if the issue is fixed? To do so, go to Menu-> Help-> Check for Updates. Regards, Souvik. ... View more

Hi @_CharlieP_,   Hope you are doing well. Thanks for writing in!   i don't think there would be a direct way of exporting comments to a CSV file.   However, what I would suggest here, is to export the PDF file along with the comments to a Word file, then go ahead and export the comments to a CSV file using Word.   How to export PDF to Word file with comments can be found here: https://adobe.ly/4ivSY1z   The option should be available in the Review Ribbon and Comment Panel.     Hope this helps. Regards, Souvik. ... View more

Hi @paulo_8095,   Hope you are doing well. Sorry for the trouble.   In case you still experience the issue, you might want to update the application to the latest version (2024.005.20428). To do so, go to Menu-> Help-> Check for Updates.   We made significant improvements in the creating PDF department.   Let us know how it goes. Regards, Souvik. ... View more

Hi @Alberto Gabri,   Hope you are doing well. Sorry for the trouble.   You might want to try a few steps: Go to Edit > Preferences > Page Display Under Rendering, disable: Use 2D Graphics Acceleration Smooth Line Art Enhance Thin Lines Restart Acrobat and test. Next, go to Edit > Preferences > Security (Enhanced) Disable Protected Mode at startup and Enhanced Security Restart Acrobat and test. Then, go to System Settings > System > Display > Graphics Settings Turn off Hardware-accelerated GPU scheduling Restart. If none of this helps, please update the app to the latest version (2024.005.20428). To do so, go to Menu-> Help-> Check for Updates.   If the issue persists on the latest version, please help us gather the logs from your machine: https://adobe.ly/41KXV0V. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.    Look forward to hearing from you. Regards, Souvik. ... View more

Hi @greg_3378,   Hope you are doing well. Thanks for writing in!   As @creative explorer correctly mentioned, the web version of Acrobat works in different capacities compared to what the desktop application can do. On similar lines, I was able to select multiple files, right-click on the selection, and click on combine, and it worked for me.   What's interesting here to understand would be the location of the files where they are stored. It could be difficult even for the desktop application to combine files that are saved on cloud storage, as they are not actual files but images that appear on your list.   All that being said, give the latest version of the desktop application a try. You can download the installer file from here.   Let me know how it goes. Regards, Souvik. ... View more

Hi @Bron34659552y44k,   Hope you are doing well. Sorry for the trouble.   Would you mind trying out a few steps: Test with a Fresh Windows Profile Create a brand new Windows user profile for the affected user (not just removing Adobe-related folders). Log in with the new profile and test Acrobat. If it works fine, the issue is likely in the corrupted original profile. Check Folder Permissions Ensure the user has full control over the following directories: C:\Users\<username>\AppData\Roaming\Adobe C:\Users\<username>\AppData\Local\Adobe C:\ProgramData\Adobe If not, grant full permissions and try again. Delete & Recreate UEV Profile Properly Since renaming the UEV profile didn't reset it, try disabling UEV for the user, deleting the profile, and then enabling UEV again: Get-UEVStatus Disable-UEV Remove-Item -Path "C:\Users\<username>\AppData\Local\Microsoft\UEV" -Recurse -Force Enable-UEV Also, would you mind updating the app to the latest version (2024.005.20428) and letting us know if the issue is fixed for you?   If not, please help us gather the logs from your machine: https://adobe.ly/3DzVFjM. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.  Regards, Souvik. ... View more

Hi @creative explorer,   Hope you are doing well.    Thanks for writing in! This is pretty much the explanation we could've given. Cloud-based fonts for every application have a separate base, and this is true for Microsoft, Google, and Adobe.   Until you have a font file installed on your device for the font family, it would be difficult to use them on other applications apart from the ones who provide the fonts to you. Regards, Souvik. ... View more

Hi @Tommy248737612uka,   Hope you are doing well. Thanks for writing in!   The Fill & Sign tool should already be pinned to the floating toolbar (the pen icon). So, if the user clicks on it, it should show your user "Invite others to sign," clicking on which should launch the Request e-signatures window (screenshot attached)   Let me know if this is not what you see and we can get this investigated further.   -Souvik ... View more

Hi Guys,   Another significant performance and stability enhancement update has been shipped.    Please update the app to the latest version (2024.005.20428) and let us know how it goes. -Souvik ... View more

Hi @kristina_9200,   Hope you are doing well. Sorry for the trouble, and the delayed response.   This is strange and shouldn't be happening. Would you mind sharing a few details for further investigation: 1. The app version of Acrobat you are using (go to Home-> Profile-> About Acrobat); 2. The OS details of your device; 3. A screen recording of the entire event for better understanding and assistance. -Souvik ... View more

Hi @Flamboyant_hope3031,   Hope you are doing well. Thanks for writing in!   In case you are still looking for a solution, you might want to try the below steps:   Open Acrobat Pro and go to Preferences ( Cmd + , ). Under General, find "Make Hand Tool use Mouse Wheel Zoom" – If enabled, try disabling it and test again. Go to System Settings > Mouse (or Trackpad if using one). Adjust scroll speed to a lower setting and test again. Hope this helps.   -Souvik ... View more

Hi @Genki_Guy_Robert,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In case you are still looking for a solution, here are my comments on it.   You don't necessarily need to manually split and screenshot the document. Try these steps first: Use "Recognize Text in This File" (Enhanced OCR) In Acrobat, go to Scan & OCR > Recognize Text > In This File. Click Settings and choose "Editable Text and Images". Under "Page Layout", select "Both Columns" if available. Deskew and Straighten Pages If the text is at odd angles, go to "Scan & OCR" > "Enhance" before running OCR. Manually OCR the Left and Right Columns Separately If OCR is still failing on one side, use the "Recognize Text in This File" tool, but process only one half at a time using cropping: Make a copy of the PDF. Open the copy, go to "Edit PDF" > "Crop Pages". Crop the left column, save, and run OCR. Do the same for the right column. Split Pages into Single Columns Automatically Use Preflight (Acrobat Pro only): Open Preflight (Ctrl + Shift + X / Cmd + Shift + X). Search for "Split pages" and apply a two-column split. Hope this helps. -Souvik ... View more

Hi @Chufamix,   Hope you are doing well. Sorry for the trouble, and the delayed response.   We made many stability and performance enhancements with the subsequent releases.    Could you update the app to the latest version (2024.005.20428) and let us know if the issue is fixed for you? To do so, go to Menu-> Help-> Check for Updates.   If it persists, please help us gather the logs from your machine: https://adobe.ly/4kHm1RZ. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.  -Souvik ... View more

Hi @dmatrix68,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In case you are still looking for a solution, you might want to try the below steps: 1. Repair the application: Go to Menu-> Help-> Repair Installation; 2. Reset Preferences: Reset the Acrobat preferences as described here https://adobe.ly/4h65PX7... 3. Check for Graphics Card Driver Updates: Go to Start Menu-> Device Manager-> Display Adapter-> right-click on the Graphics Card-> Check for Updates. 4. Fresh install: Please run the Acrobat cleaner tool https://adobe.ly/4kvrmLN, reboot the computer once, and install the application using the direct link https://adobe.ly/4ipth2M and see if that works for you.   Hope this helps. -Souvik ... View more

Hi @alasdair23,   Hope you are doing well. Thanks for writing in!   We have heard your feedback!   In case you decide to get back to working with Acrobat, we have some exciting changes coming to the Create PDF from website feature with the upcoming release.   Feel free to give it a try once the release is shipped and let us know how the new experience works for you. -Souvik ... View more

Hi @nathanb20566375,   Hope you are doing well. Sorry for the trouble, and the delayed response.   We made many stability and performance enhancements with the subsequent releases.    Could you update the app to the latest version (2024.005.20241) and let us know if the issue is fixed? To do so, go to Menu-> Help-> Check for Updates.   If it persists, please help us gather the logs from your machine: https://adobe.ly/3QM3MwU. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.  -Souvik ... View more

Hi @derekm43837527,   Have you tried the latest version (2024.005.20241)? Please share your feedback on how it works with this version, and I will share the feedback further with the devs. -Souvik ... View more

Hi @hey__joe,   Hope you are doing well. Sorry for the trouble, and the delayed response.   We made many stability and performance enhancements in the subsequent releases.    Could you update the app to the latest version (2024.005.20241) and let us know if the issue is fixed? To do so, go to Menu-> Help-> Check for Updates.   I was not able to reproduce this in the latest version and would love to hear your feedback on the same. -Souvik ... View more