Hi @smooth_Skyline0822,   Hope you are doing well. Sorry for the trouble.   We are already aware of the issue, and the team is working on a fix.   We request your kind understanding and patience while the fix is released. Regards, Souvik. ... View more

Hi @GabrieleLS,   Hope you are doing well. Sorry for the trouble.   In case you are still looking for a solution, here are my comments on it: Since fixups execute in the order they were added, you need to recreate the Preflight profile and add the fixups in the correct sequence. Here's how: Steps to Reorder Fixups in a Custom Preflight Profile Open Preflight Tool: In Acrobat Pro, go to Tools → Print Production → Preflight . Duplicate the Existing Profile: Expand "Profiles" and locate your custom profile. Click the three-dot menu next to it and select "Duplicate" (or create a new profile from scratch). Remove the Existing Fixups (Temporarily): Select the duplicated profile. Under "Fixups", note the ones you want to reorder. Remove them by selecting each and clicking "Delete" (they won't be deleted permanently, just from this profile). Re-add Fixups in the Correct Order: Click "Add Fixup" and select the first fixup you want to run. Repeat for each fixup in the desired sequence. Save and Test: Click "OK" and save the updated profile. Run the Preflight check on a sample PDF to confirm the order of execution. Hope this helps. Regards, Souvik. ... View more

Hi @Vincent32320518wwsw,   Hope you are doing well. Thanks for writing in!   From the entire thread, it seems like the workflow worked for the original poster. If this is something you weren't looking for, please feel free to add your feedback here: https://adobe.ly/424qfvk to ensure it reaches the dev team for review and future implementation. Regards, Souvik. ... View more

Hi @brian_8084,   Hope you are doing well. Sorry for the trouble.   Have you tried disabling the firewall on your device and then trying again?   Also, please ensure you are on the latest version of the application (2025.001.20432) for the best experience.  Regards, Souvik. ... View more

Hi @Massimo35545549r5xi,   Hope you are doing well. Sorry for the trouble.   The issue you mentioned with launching is something we are aware of, and working with Microsoft. The patch has been released by them, and the fix should be released from our side at the earliest.   Also, please ensure that the users are on the latest version (2025.001.20432) for the best experience. Regards, Souvik. ... View more

Hi @PeytonT,   Hope you are doing well. Thanks for writing in!   Once you get into Edit Mode-> click on "more" under "Add Content"-> click on "Button"-> click Properties-> Actions Tab-> select the trigger and then the action as "Go to Page View"-> link the page.   Hope this helps.  Regards, Souvik. ... View more

Hi @Rody259320224pth,   Hope you are doing well. Sorry for the trouble.   Would you mind checking for any possible updates with the Brother Printer driver for your device? This type of errors only occurs when the drivers are not in sync with the app version.   If updating the driver does not solve the issue, please help us with the print logs from your device. Steps to do so can be found here: https://adobe.ly/4228BZa.   Look forward to hearing from you. Regards, Souvik. ... View more

Hi @PatriciaHighsmithsSnails,   Hope you are doing well.    Thanks for writing about what worked for you. Marking this as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @Cristal319841111ozk,   Hope you are doing well. Sorry for the trouble, and the delayed response.   This looks very strange, and shouldn't be happening. Would you mind sharing a few pieces of information for further investigation: 1. The OS and version of your system; 2. A screen recording of the entire event for a better understanding; 3. A sample file where you experience the issue.   Also, please ensure you are on latest version (2025.001.20432) for the best experience. To do so, go to Menu-> Help-> Check for Updates. Regards, Souvik. ... View more

Hi @MGlover,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In case you are still looking for a solution, here are a few suggestions to try: Incorrect System Clock on Your Computer Check the date and time settings on your local machine. If your system clock is wrong, Acrobat may be picking up the incorrect timestamp. File Server Time Sync Issues Even though the server shows the correct time now, it may have been out of sync when the files were saved. Try saving a new file and checking if the issue persists. Restarting the server might help sync the timestamps. Metadata Corruption in the PDF File Some PDFs can retain old metadata, which may cause Acrobat to display incorrect modified dates. Open the affected PDF in Acrobat, go to File > Properties, and check the metadata. Try doing a Save As under a new name and see if the modified date updates correctly. PDF Versioning or Shadow Copies If your files are stored on a network drive with versioning enabled, an older version of the file might be getting restored. Check for previous versions in the file properties on Windows. Issues with File Handling Some versions of Acrobat have been known to exhibit odd timestamp behavior. If you’re using an older version, try updating Acrobat to the latest release. If updating doesn’t help, try disabling Fast Web View (Preferences > Documents > Uncheck "Save As optimizes for Fast Web View") and save the file again. Permissions Issues If you don’t have proper write permissions, the file might not be truly updating, and an old modified timestamp could be retained. Try saving the file in a different location (e.g., Desktop) to see if the issue persists.   Hope this gives you some clarity on the situation. Regards, Souvik. ... View more

Hi @RajChopra,   Hope you are doing well. Sorry for the trouble.    Here's something I would keep in mind when working with PDFs and applying MIP labels:   Some PDF features or formats might not be fully compatible with MPIP sensitivity labels: PDF/A Format: This archival format is incompatible with encryption. If your PDFs are in PDF/A, applying a sensitivity label that enforces encryption could result in data loss or corruption. Embedded Content: PDFs with embedded media, scripts, or forms might behave unpredictably when labels with content markings are applied. It's advisable to test such documents individually. All this being said, I have forwarded your issue to the devs and will get back to you once I hear back from them.   Meanwhile, you can refer to the help article for more info on working with MPIP labels: https://adobe.ly/4kIbJ3I Regards, Souvik. ... View more

Hi @sean_6827,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Do you still experience crashes with adding multimedia files? Have you tried updating the app to the latest version (2025.002.20432) and letting us know if the issue is fixed for you?   If not, please share a few more details for further investigation: 1. The OS and version of your system; 2. A sample file where you experienced the issue; 3. logs from your machine: https://adobe.ly/3FpRaJg. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.    Look forward to hearing from you. Regards, Souvik. ... View more

Hi @Scrambledeggs,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Would you mind updating the app to the latest version (2025.001.20428) and let us know if the issue is fixed for you? To do so, go to Menu-> Help-> Check for Updates   If not, please share a screen recording video of the workflow you are referring to for better understanding and further assistance. Regards, Souvik. ... View more

Hi @Jonas23793829,   Hope you are doing well. Sorry for the trouble, and the delayed response.   We were experiencing server outages at the time you posted this query.   Would you mind checking the workflow now and letting us know if the issue is fixed for you?   Also, please ensure that you are on the latest version of the application (2025.001.20432) for the best experience.   You can also keep a tab on our server status here: https://adobe.ly/3DB2bXI Regards, Souvik. ... View more

Hi @rbostrum,   Hope you are doing well. Thanks for writing in!   Have you tried printing the file using an Adobe PDF printer? This should flatten the PDF file and allow Acrobat to run OCR on the entire document instead of separate sections, or, rather, significantly reduce the difference in the quality of OCR performed.   Hope this helps. Regards, Souvik. ... View more

Hi @Michael5ED9,   Hope you are doing well. Sorry for the trouble, and the delayed response.   I see that you are using a very old version of Acrobat. Would you mind updating the app to the latest version (2025.001.20432) and let us know if the issue is fixed?   To do so, go to Help-> Check for Updates.   If it persists, please help us gather the logs from your machine: https://adobe.ly/41XHT3Y. You can upload logs using this tool and share your Unique log ID with us.  Regards, Souvik. ... View more

Hi @william_5029,   Hope you are doing well. Sorry for the trouble, and the delayed response.   If you are still looking for a solution, you can try the below steps:   Instead of using Save As PDF, try printing to the Adobe PDF printer: In Word, go to File > Print. Select Adobe PDF as the printer. Click Printer Properties and set the highest quality settings. Since you're using Acrobat, check these settings: Open Acrobat. Go to Edit > Preferences > Convert to PDF > Microsoft Word. Click Edit Settings, and under Images, make sure Do Not Downsample is selected. Try Embedding Images as PNG or TIFF Even though your image is vectorized and high resolution, JPG is a lossy format. Try inserting the image in PNG or TIFF format instead of JPG. Hope this helps. Regards, Souvik. ... View more

Hi @,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In case you are still looking for a solution, here are my suggestions on it:   Direct Attribute Assignment: Assign RowSpan and ColSpan attributes directly to each <TD> element instead of using Attribute Classes. This ensures that the Accessibility Checker recognizes and processes these attributes correctly. Manual Verification: If restructuring the table isn't feasible, manually verify the table's accessibility. While this doesn't resolve the checker's oversight, it ensures that the table functions correctly for assistive technologies.   Hope this helps. Regards, Souvik. ... View more

Hi @default4k95kj43ne0f,   Hope you are doing well.    Thanks for writing about what worked for you. Marking this as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @Red Ink Writes,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In case you are still looking for a solution, please run the Acrobat cleaner tool https://adobe.ly/4iCk1IE, reboot the computer once, and install the application using the direct link https://adobe.ly/3FiWxK9 and see if that works for you. Regards, Souvik. ... View more

Hi @AppsecTeam,   Hope you are doing well. Thanks for writing in!   Would you mind updating the app to the latest version (2025.001.20432) and let us know if the issue is fixed for you? To do so, go to Menu-> Help-> Check for Updates.   If the issue persists, please share a screen recording video of the entire event so we can take this further with the devs for investigation.   Look forward to hearing from you. Regards, Souvik. ... View more

Hi @Sarvesh33782538lg9o,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In case you are still looking for a solution, you can try the below steps:   Check File Permissions Ensure that ProtectedModeWhitelistConfig.txt has the correct permissions: Open File Explorer → Navigate to the Acrobat folder. Right-click ProtectedModeWhitelistConfig.txt → Select Properties. Go to the Security tab → Ensure the current user and SYSTEM have Full Control. Force Reload the Config File Instead of relaunching Acrobat, try: Restarting Windows Explorer (Task Manager → Restart "explorer.exe"). Restarting the Acrobat Updater Service: Open Services.msc Locate Adobe Acrobat Update Service Restart the service. Check Registry for Cached Config Navigate to:   HKEY_CURRENT_USER\Software\Adobe\Acrobat\DC\Security Look for any cached entries related to the whitelist and delete them. Disable Caching Add a registry key to prevent caching:   HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown Create a new DWORD value: bDisableCache Set it to 1 Try Using an Environment Variable If your paths are static, try defining an environment variable in Windows and referencing it in the whitelist file. Completely Reset the File Without Exiting Protected Mode If deleting the file and recreating it outside Protected Mode works, try this alternative: Rename ProtectedModeWhitelistConfig.txt (e.g., ProtectedModeWhitelistConfig_old.txt ). Create a new file with the updated directories. Restart Acrobat. Hope this helps.   Regards, Souvik. ... View more

Hi @iiisee,   Hope you are doing well. Sorry for the trouble.   Any specific error messages you see when trying to export the file to your hard drive? This can help us understand the issue and investigate in the correct direction.   Also, to test, have you tried saving the file to your desktop or the Acrobat Cloud Storage, and did it work?   Please ensure you are on the latest version (2024.005.20428) of the application for the best experience. To do so, go to Menu-> Help-> Check for Updates. Regards, Souvik. ... View more

Hi @egomez-ocaglobal,   Hope you are doing well. Sorry for the trouble, and the delayed response.   In this case, I suggest exporting the file to a Word Document and then to a PDF document.   Once in Word, go to the Acrobat ribbon, click on preferences, then uncheck the box saying "Rely on System Fonts Only. Do not use document fonts."   Once done, export to a PDF and check again.   Hope this helps. Regards, Souvik. ... View more

Hi @jenniferm47516326,   You can refer to this link: https://adobe.ly/41WLP50.   Hope this helps. Regards, Souvik. ... View more

Hi @,   Hope you are doing well. Thanks for writing in!   In case you are still looking for an explanation, here are my comments on it:   This behavior is due to SharePoint's limited support for property promotion with PDF files. Unlike Microsoft Office documents, where metadata such as the title is automatically extracted and mapped to corresponding SharePoint columns, PDFs do not receive the same treatment by default. Understanding the Issue: Property Promotion: This refers to SharePoint's ability to extract metadata from documents and map them to library columns. While this works seamlessly for Office documents, it doesn't function the same way for PDFs. Title Field: In SharePoint, the Title column is a default metadata field. For Office documents, the document's title property is automatically promoted to this column upon upload. However, for PDFs, this automatic promotion doesn't occur, leading to an empty Title field in the library view. Hope this clarifies your question. Regards, Souvik. ... View more

Hi @apcyla,   Hope you are doing well. Thanks for writing in!   Save as PDF is a feature provided by the printer, and we cannot guarantee the results.    If Adobe Printer works fine, you can open the flattened PDF, go to Edit PDF, and run OCR on the document.  This should make the document text searchable and selectable.    Let me know if this helps. Regards, Souvik. ... View more

Hi @scottg13947078,   Hope you are doing well. Thanks for writing in!   I checked the email address you use to log in to the community and could not find an active subscription for Acrobat Sign. Searching by the name, I could see other accounts, but they have Acrobat Pro entitlements.   This feature is available with the business/enterprise account and has to be done through the account admin.  More info about this available here: https://adobe.ly/3DxOed2.   Hope this clarifies your question. Regards, Souvik. ... View more

Hi @tylers11541016,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Our team worked on a few issues with the SharePoint integration and made improvements with the latest update.   Would you mind updating the app to the latest version (2024.005.20428) and let us know if the issue is fixed for you? To do so, go to Menu-> Help-> Check for Updates. Regards, Souvik. ... View more

Hi @dallas_1382,   Hope you are doing well. Thanks for writing in!   In case you are still looking for a solution, you can try the below script:     if (!this.metadata || this.dataObjects.length === 0) {     app.alert("This script only works in a PDF Portfolio."); } else {     var toc = [];     var doc = this;     var count = doc.dataObjects.length;     for (var i = 0; i < count; i++) {         toc.push((i + 1) + ". " + doc.dataObjects[i].name);     }     var newPageIndex = doc.insertPages({ nPage: 0, cPath: "/AppData/Acrobat/en_US/Blank.pdf" });     doc.addAnnot({         page: newPageIndex,         type: "Text",         rect: [50, 700, 550, 750],         contents: "Table of Contents\n\n" + toc.join("\n"),         author: "Acrobat Script"     });     app.alert("Table of Contents created on the first page!"); }   Note: You cannot extract file descriptions, because Acrobat JavaScript cannot read metadata of Portfolio files directly.   Hope this helps. Regards, Souvik. ... View more