Hi @hadenjr2000,   Hope you are doing well. Thanks for writing in!   I suggest reaching out to our billing team over our social handles. They will be in the best position to accomodate solutions that suit your best interest.    They can be reached at: Facebook: @ Adobe X (formerly Twitter): @ AdobeCare Regards, Souvik. ... View more

Hi @drew_3037,   Hope you are doing well. Sorry for the trouble with OCR.   Would you mind going to Edit-> Preferences-> Accessibility-> check the checkbox saying "Enable Assistive technology support." Once done, restart Acrobat and try again.   If this does not work, go to Help-> Repair Installation.   Also, ensure you are on the latest version of the application (2025.001.2043x) for the best experience. To do so, go to Help-> Check for Updates. Regards, Souvik. ... View more

Hi @joyce_4158,   Hope you are doing well. Thanks for writing in!   Agreements once sent, can be canceled by going to the Acrobat Sign Portal. More info around this is available here: https://adobe.ly/3FZ5gBu.   Are the agreements sent to multiple recipients? If yes, you can go to https://adobe.ly/3RnBB7E and click on the agreement name, check the Recipient section to the right-hand side of the page. If the primary signer has signed the document, you should see a green check-mark to the right of the signer name.   Let us know if this is not what you see. Regards, Souvik. ... View more

Hi @Felicity35766470jgez,   Hope you are doing well. Sorry for the trouble with tagging content in Acrobat.   Here are a few solutions you might want to try:   Order Panel: Go to View → Show/Hide → Navigation Panels → Order Sometimes, unwanted content exists here but not in the Content panel. Delete any empty or unnecessary items. Tags Panel Open Tags Panel ( Alt + Shift + Ctrl + T in Windows). Look for empty <P>, <Span>, or other elements. Right-click → Delete Empty Tags. Hidden Objects Go to Print Production → Preflight → Fix Potential Issues. Look for hidden text, white objects, or artifacts that might be interfering. Hope this helps. Regards, Souvik. ... View more

Hi @dj_dinamita6401,   Hope you are doing well. Thanks for writing in!   From the description, it seems like you are working with a document which has scanned images.   Have you tried going to Edit-> Scan & OCR-> Recognize text. Once this is done, try the edit workflow again.   More info around this available here: https://adobe.ly/4j887GK.   Hope this helps. Regards, Souvik. ... View more

Hi @Felicity35766470jgez,   Thanks for writing back!    Yes, in most cases, removing Path elements in the tag structure is the correct approach for accessibility in PDFs. Here's why:   Path elements ( <Path> in the tag tree) usually represent decorative graphics, borders, or lines that don’t provide meaningful content. If they are purely decorative, they should be artifacted so that screen readers ignore them.     Hope this clarifies your question. Regards, Souvik. ... View more

Hi @savanaugh_7188,   Hope you are doing well.    Please let us know if the above steps worked for you.    If yes, would you mind marking the statement as correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @Chelsea225644398cpj,   Thanks for writing back!   The best approach here would be:   If using Adobe Sign → JavaScript won’t work, and you'll need a different approach (e.g., workflow automation via Power Automate or API calls). If signing in Acrobat (not Adobe Sign) → Add JavaScript before sending the form. Another alternative if using Acrobat Sign would be: Open Adobe Sign → Go to Templates → Edit your form. Select the Checkbox Field you want to hide. Go to Field Properties and set a Rule: Example: "Hide this field if [another field] is [not checked]." Apply the rule and save the template.   Let me know if this works for you. Regards, Souvik. ... View more

Hi @Felicity35766470jgez,   Hope you are doing well.   Thanks for letting us know that you figured out the solution. Would you mind sharing the same here so future users with the same issue can use it as a reference? Regards, Souvik. ... View more

Hi horsman@123w.ca,   Thanks for letting us know that it worked for you.   Marking the answer as correct for future users to use as a reference. Regards, Souvik. ... View more

Hi @sw_2724,   Thanks for writing back!   You might want to try the below steps: Adobe ETK explains this feature: https://adobe.ly/42m6rns You can get better clarification about this in the given link: https://adobe.ly/4l5BaML. Check section: "OWNERSHIP_STATE". Lastly, for general FAQ around deployment, you can refer to this article: https://adobe.ly/4hM6qO5. Hope this helps.   Regards, Souvik. ... View more

Hi @John36931947j4ys,   Hope you are doing well. Thanks for reporting this.   I was also able to reproduce this at my end.    While you were able to get this to work with your workaround, please continue with the same process.  Meanwhile, please allow me some time to get this checked with the developers. Regards, Souvik. ... View more

Hi @hans_0369,   Hope you are doing well. Thanks for writing in!   You can manually check logs: Open C:\Users\%USERNAME%\AppData\Roaming\Adobe\Acrobat\DC\Security\security.log Look for errors related to importing security settings. More info can be found here: https://adobe.ly/4lkUDtg Regards, Souvik. ... View more

Hi @Carlos5C73,   Hope you are doing well. Thanks for writing in!   Creative Cloud Desktop App has had the same functionality when it comes to downloading Acrobat. It allows download of the app to the latest planned update.   If you have other version in mind, you can try this link: https://adobe.ly/3E5waaj. Regards, Souvik. ... View more

Hi @easygoing_Rainbow2444,   Hope you are doing well. Sorry for the trouble.   This looks like a question which our billing team would be in the best position to assist you in this. They can be reached out on our social media handles: Facebook: @ Adobe X (formerly Twitter): @ AdobeCare Regards, Souvik. ... View more

Hi @sruthi_raj1470,   Hope you are doing well. Thanks for writing in!   The feature is in the books, and ready to be shipped in the upcoming releases.  Meanwhile, you can share your feedback and the use case here: https://adobe.ly/4iGNjGr to ensure it reaches the developer team for review and future implementations. Regards, Souvik. ... View more

Hi @Universal Parts Group,   Hope you are doing well. Sorry for the trouble.   We suggest reaching out to our billing team over our social handles. They will be in the best possible situation to help you in this.   They can be reached out to: Facebook: @ Adobe X (formerly Twitter): @ AdobeCare Regards, Souvik. ... View more

Hi @Chelsea225644398cpj,   Hope you are doing well. Thanks for writing in!   Yes, you can automatically remove (hide) unchecked checkboxes after an e-signature is applied using Acrobat JavaScript. Here’s how:   Open your PDF in Acrobat Pro. Go to the Prepare Form tool. Assign a JavaScript trigger to the signature field: Right-click the signature field → Properties → Actions tab. Choose Trigger: Signed (if available) or Mouse Up. Choose Action: Run a JavaScript and click Add. Paste the following var checkboxes = ["checkbox1", "checkbox2", "checkbox3"]; // Update with your checkbox field names for (var i = 0; i < checkboxes.length; i++) {     var cb = this.getField(checkboxes[i]);     if (cb.value !== "Yes") { // "Yes" is the default checked value in Acrobat         cb.display = display.hidden;     } } Click OK and Save your form. Note: Ensure checkboxes have unique names and match those in the script.   Hope this helps.   Regards, Souvik. ... View more

Hi @NYTC,   Hope you are doing well. Sorry for the trouble.   Would you mind trying out the below steps: 1. Go to https://adobe.ly/43tWMfI and remove all the devices that are listed there; 2. Go to https://adobe.ly/42a94HO and scroll down to the section "Active Sessions" and remove all the devices listed there.   Once done, open Acrobat and login for the first time. This should eliminate the requirement of logging in time and again.   Let us know if this helps. Regards, Souvik. ... View more

Hi @rachaelm64974508,   Hope you are doing well. Sorry for the trouble.   I tried using the fonts on my end, and it worked. I am currently on the latest version (2025.001.2043x).   Would you mind going to https://adobe.ly/43p2hMF and search for the Noto Sans font family-> remove them from your account-> add them back.   Once done, check on the Creative Cloud Desktop App again, and try to work with them on Acrobat.   Hope this helps. Regards, Souvik. ... View more

Hi @Belenus22999194ehsb,   Hope you are doing well. Thanks for writing in!   This will not work in Acrobat because Acrobat JavaScript does not provide access to the file path or filename of an imported image due to security restrictions.   Since you can't automatically extract the filename, the only workaround is to prompt the viewer to enter the filename manually when they select an image.   An example script could be: var f = this.getField("imageField"); f.buttonImportIcon();  var filename = app.response("Enter the image filename:", "Filename Input"); if (filename) {     this.getField("filenameField").value = filename; }   How it works will be:   You select an image for imageField . A prompt will appear asking you to manually enter the filename. The entered filename is displayed in filenameField .   Hope this will help. Regards, Souvik. ... View more

Hi @dx54396,   Hope you are doing well. Sorry for the trouble.   Would you mind letting us know if you experienced the same issue on the latest version (2025.001.20435)? The offline installer can be found here: https://adobe.ly/3DTjhA8   If it does, please share a screen recording of the entire event for a better understanding and investigation. Regards, Souvik. ... View more

HI @Redriot36,   Hope you are doing well.    Thanks for writing about what worked for you. Marking the response as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @milla_9294,   Hope you are doing well. Thanks for writing in!   If you create the PDF file and save it to your local storage, Acrobat can display the document.  If you delete, rename, or move the file from its original location, Acrobat cannot access it.   At the same time, if you decide to upload the file to your database and delete it from the source location, it will not be viewable from Acrobat unless opened again from the current location.   Hope this answers your question. Regards, Souvik. ... View more

Hi @arshad_1222,   Hope you are doing well. Sorry for the trouble.   You might want to try a few steps which can help here:    Azure AD Conditional Access policies might be affecting how long users stay signed in. Some policies enforce more frequent re-authentication (e.g., after a specific period, when accessing sensitive applications, or after a change in device or location). To check for this: Go to Azure AD > Security > Conditional Access. Review any policies targeting Adobe apps or any policy that might require frequent re-authentication. If you have policies enforcing sign-in frequency, adjust the settings to extend the session duration. More info about this is available here: https://adobe.ly/4c2oPF4 Azure AD has settings that govern how long the tokens (used for authentication) remain valid. These settings might be influencing your sign-in frequency. Check the Sign-in Frequency setting under Azure AD > Security > Authentication methods > Token lifetimes. More info here: https://adobe.ly/4lasBR9 Hope this helps. Regards, Souvik. ... View more

Hi @mark_4887,   Hope you are doing well. Sorry for the trouble.   Do you see this issue with the desktop application only, or is this the same with the online portal: https://adobe.ly/420g89N?   Also, we would need some more information for further investigation: 1. The app version of Acrobat you are using; 2. logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.  3. Also, network logs from your device to understand if there is an issue related to the network accessing from Acrobat. Steps on how to collect the logs can be found here: https://adobe.ly/4iCGWnN   Also, please make sure you are on the latest version of Acrobat (2025.001.20435) for the best experience. Regards, Souvik. ... View more

Hi Teresa @t_j_8513,   Hope you are doing well. Thanks for writing in!   Let's answer some questions first: 1. For any of our reps to get a file from your device, you will have to authorize the transfer. A pop-up will appear through the tool they use to screen share for your authorization. 2. If you are not happy with the Acrobat AI Assistant services, you can disable the same by going to Preferences-> Generative AI-> uncheck the checkbox saying "Enable Generative AI features in Acrobat"-> Restart Acrobat.   To reverse the changes, I have a question: Did you create a copy of the file and then work on it, or did you make the changes to the original document? Also, since the changes were done through Acrobat, you can use the "Undo" option to revert changes, but I cannot guarantee it will allow you to revert all the changes made.   It would be interesting to understand the situation when you say; you see "X" on the boxes. Any chances of you sharing the file with us for investigation?   Regards, Souvik. ... View more

Hi @Laurent233019680qvd,   Hope you are doing well. Thanks for writing in!   Adding to what Nesa said, try running this command in the console: console.println(this.getField("FieldCode128"));   If it prints null , the field is missing or misnamed.   Hope this helps. Regards, Souvik. ... View more

Hi @Linda McKay,   Hope you are doing well. Sorry for the trouble.   It would be interesting to understand the workflow you are using for further investigation. Are you using the Adobe PDF printer or a physical printer for your use case? If using an Adobe PDF printer, it will open Acrobat by design.   If using a physical printer, it shouldn't be the case.  Please share a screen recording of the entire workflow for better understanding. Regards, Souvik. ... View more