Hi @ks1014,   Hope you are doing well. Sorry for the trouble.   Our team is aware of the issue, and working on a fix.   That being said, it would be really helpful if you could help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.    Look forward to hearing from you. Regards, Souvik. ... View more

Hi @pymar,   Hope you are doing well. Sorry for the trouble.   Have you tried following the steps here: https://adobe.ly/4bUGVJn   If yes, would you mind sharing a screenshot of the error for further investigation and troubleshooting?    Also, the method through which you are applying the license for a user is very critical here to go through with this forward. Regards, Souvik. ... View more

Hi @MdesignAZ,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Our team is aware of the issue, and working on a fix. We request your kind understanding and patience while the team works on this. Regards, Souvik. ... View more

Hi @MsMoe86,   Hope you are doing well.   Thanks for sharing the link to the UserVoice post here. This will help other users add their upvotes to the features. These feedbacks go directly to the dev team for review and future implementations. Regards, Souvik. ... View more

Hi @Kevin33194884x0zc,   Hope you are doing well. Sorry for the trouble.   The team is already aware of the issue, and working on a fix.   I request your kind understanding and patience while the team gets the fix released. Regards, Souvik. ... View more

Hi @neil_3441,   Hope you are doing well. Sorry for the trouble.   The team is already aware of the issue, and working on a fix.   I request your kind understanding and patience while the team gets the fix released. Regards, Souvik. ... View more

Hi @,   Hope you are doing well. Thanks for writing in!   You can try the below steps and let us know if it works: Open your PDF form in Acrobat. Go to Prepare Form mode. Name the fields as follows for reference: "Yes_Checkbox" "No_Checkbox" "Explain_Field" Right-click on the No_Checkbox, select Properties > Actions tab. Under Select Trigger, choose Mouse Up. Under Select Action, choose Run a JavaScript, then click Add. Enter the following if (this.getField("No_Checkbox").value === "Yes") {     this.getField("Explain_Field").required = true; } else {     this.getField("Explain_Field").required = false; } Next, lock "Explain" Field When 'Yes' is Selected Right-click the Yes_Checkbox, select Properties > Actions tab. Under Select Trigger, choose Mouse Up. Under Select Action, choose Run a JavaScript, then click Add. Enter this if (this.getField("Yes_Checkbox").value === "Yes") {     this.getField("Explain_Field").readonly = true;     this.getField("Explain_Field").value = ""; // Clears text if already entered } else {     this.getField("Explain_Field").readonly = false; } Note: This is a sample code that might or might not work for you. I am no expert with Scripting, and this is something I tried at my end.   Hope this helps. Regards, Souvik. ... View more

Hi @scotw74004221,   Hope you are doing well. Sorry for the trouble.   Do you see this error message even when the updater is disabled from the preferences?   I have forwarded this to the developers and will get back to you as soon as possible. I request your kind understanding and patience while I work on a solution. Regards, Souvik. ... View more

Hi @ProPato,   Hope you are doing well. Sorry for the trouble.   From the screenshot, it looks like a permissions issue or the process on how the form is created. Would you mind sharing a few details for further investigation: 1. The app version you are using (go to Home-> Profile-> About Acrobat); 2. The Android OS version of your device; 3. Both the files whose screenshot you have shared above for us to test in-house.   Also, please ensure you are on the latest version of the application for the best experience. Regards, Souvik. ... View more

Hi @Orquideadeleon29,   Hope you are doing well. Thanks for writing in!   Adobe and its service providers do not use Adobe customer content to train the large language models that deliver Acrobat’s generative AI capabilities. Learn more about how Adobe protects your documents and content using responsible practices: https://adobe.ly/41UR4AP   Similar to other AI innovations at Adobe, the AI Assistant features in Reader and Acrobat are governed by the company’s AI Ethics process. Learn more: https://adobe.ly/3T4J3pS   Hope this clarifies your question. Regards, Souvik. ... View more

Hi @DavidSmerda,   Hope you are doing well. Thanks for writing in!   You can try the below steps: Open your PDF in Acrobat. Go to Tools > Print Production > Preflight. Click on Fixups (wrench icon). In the search bar, type "Remove document information". Look for "Remove document information and metadata" and select it. Click Apply and save the file. After removing metadata, re-run the Preflight tool: Go to: Tools > Print Production > Preflight. Select PDF/X-6 compliance check and verify that the issue is resolved. Hope this helps. Regards, Souvik. ... View more

Hi @strikea,   Hope you are doing well. Sorry for the trouble.    What you can do here is, click the checkbox to the left of the file name and remove from recent. Once done, go over to Menu-> Help-> Repair Installation-> Restart.   You may also try to reset the Acrobat preferences as described here https://adobe.ly/3RezCT0...   Hope this helps. Regards, Souvik. ... View more

Hi @john_9299,   Hope you are doing well. Thanks for writing in!   This is what I could think of:   Instead of linking directly to:   https://adobe.ly/3DUQoU7 Change the link to force the browser viewer:   https://adobe.ly/3FyN01L Note: This requires using PDF.js viewer or another web-based viewer that supports named destinations.     Hope this helps. Regards, Souvik. ... View more

Hi @Angelic_mentor3930,   Hope you are doing well. Thanks for writing in!   You are almost there. Just a click away.    You are within Prepare Form due to which you are not seeing the options. Click the backwards arrow to the left of where "Prepare Form" is written. The options should appear there.   Let me know if this helps. Regards, Souvik. ... View more

Hi @lp_01,   Hope you are doing well. Sorry for the trouble.   As an initial step, try resetting the Acrobat preferences as described here https://adobe.ly/3FsmZB9...   Please run the Acrobat cleaner tool https://adobe.ly/4hhbdHh, reboot the computer once, and install the application using the direct link https://adobe.ly/4bwQePm and see if that works for you.   If neither of this work, please help us gather the logs from your machine: https://adobe.ly/4hhbdXN. You can upload logs using this tool and share your Unique log ID with us.    Look forward to hearing from you. Regards, Souvik. ... View more

Hi @tlotman,   Hope you are doing well.    Thanks for writing what worked for you. Marking this as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @jonburr,   Hope you are doing well.    Thanks for writing about what worked for you. Marking my statement as a correct answer so this appears atop for other users to use as a reference. Regards, Souvik. ... View more

Hi @Darryl_8798,   Hope you are doing well. Sorry for the trouble.   If multiple users need different levels of access, you can consider using Adobe Licensing Management to enforce Shared Device Licensing instead of user-based activation.   The other option would be to suppress Acrobat from upgrading to Pro. To do so, 1. Go to Registry Editor; 2. Go to: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Acrobat Reader\DC\FeatureLockDown 3. Create a new DWORD (32-bit) Value: bDisableUpsell and set its value to 1.   Hope this helps. Regards, Souvik. ... View more

Hi @cari-ann_4544,   Hope you are doing well. Thanks for writing in!   To answer your question: Yes! When you insert a new page into a PDF, headers and footers do not automatically carry over to the new page. Instead, the new page is treated as a separate from the existing header/footer settings.   You can try the steps below:   Go to Edit > Header & Footer > Add... . Note the current settings (text, alignment, font, etc.). Click "Cancel" (so you don’t overwrite existing headers yet). Go to Edit > Header & Footer > Update... . Click "Apply to all pages", including the newly inserted page. This method reapplies the same header/footer across the entire document, including the new page.   Hope this helps.   Regards, Souvik. ... View more

Hi @Heather33300573y2l5,   Hope you are doing well. Sorry for the trouble.   Here are some of my comments which I believe could be causing the issue:   Word’s Export to PDF Misinterpreting Styles Even though your Word document uses styles properly, sometimes the tags can be wrongly assigned due to Word’s XML structure.   Custom Styles in Word Not Mapping Correctly to PDF Tags If you've customized the Heading 1, Heading 2, and Heading 3 styles, those may not be mapped to the expected tags. Word’s Accessibility Checker Does Not Validate Tag Structure Word’s built-in checker only ensures that headings exist, but it does not verify correct tag assignment in the final PDF. That being said, if the document’s structure is completely broken, you can try re-autotagging it: Steps: Open Check for Accessibility > Autotag Document . Acrobat will attempt to reassign the correct tags. Check the Tags Panel to confirm if the headings are now properly structured.   Hope this helps. Regards, Souvik. ... View more

Hi @clif_CROP,   Hope you are doing well. Sorry for the trouble.   If Acrobat is still checking for updates even when auto-update is disabled, you can prevent the Updater from running: Open Terminal and run: sudo chmod -x /Library/Application\ Support/Adobe/Acrobat/Acrobat\ Updater/Acrobat\ https://adobe.ly/3DXIB82\ Updater This makes the updater non-executable, preventing it from launching in the background.   Also, Creative Cloud Desktop App updates Acrobat to the latest planned update, while Acroabt through the standalone app will check for any optional updates too.   Hope this clarifies your question. For any other feedback, please feel free to to write to us here: https://adobe.ly/4iKnO72 to ensure it reaches the dev team directly for review and future implementation. Regards, Souvik. ... View more

 Hi @Michaelikus,   Hope you are doing well. Sorry for the trouble.   You can remove cache files by following the below steps:   Access the Library Folder: Open Finder. Click "Go" in the menu bar. Hold down the Option key and click "Library". Alternatively, you can click "Go to Folder" and type in ~/Library .    Locate the Cache Files: Open the "~/Library/Application Support/Adobe/Common/Media Cache" folder. Open the "~/Library/Caches/Adobe" folder. delete the files within the folders. Empty the Trash: Right-click the Trash icon in the Dock and select "Empty Trash".    Also, you can stop Acrobat from creating auto-save files, which can lead to cache memory consumption by going to Acrobat> Preferences> Documents> uncheck "Automatically save document changes."   Hope this helps.  Regards, Souvik. ... View more

Hi @sw_2724,   Hope you are doing well. Sorry for the trouble.   Have you tried resetting the default app for PDF files, and re-assigning Acrobat to it? This could be a glitch in the initialization of the process which a simple reset-and-reassign can fix.   Also, you can stop this by going to Preferences-> General-> uncheck the checkbox saying "Show me messages when I launch Acrobat."   Hope this helps. Regards, Souvik. ... View more

Hi @practical_glaze3323,   Hope you are doing well.    Thanks for writing about what worked for you. Marking this as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @Bryce315820695t7b,   Hope you are doing well.    Thanks for letting us know what worked for you. Marking the statement as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @don_1945,   Hope you are doing well. Sorry for the trouble.   Would you mind briefing us more on the concern related to installation for a better understanding and assistance? Details like: 1. The OS and its version; 2. The error message you see (a screenshot of it);   Look forward to hearing from you. Regards, Souvik. ... View more

Hi @ambitious_society7376,   Hope you are doing well.    Thanks for writing about what worked for you. Marking this as a correct answer for future users to use as a reference.   Regards, Souvik. ... View more

Hi @Enigmatic_Alien,   Hope you are doing well. Thanks for pointing this it.   I have forwarded this to the developers for review and will respond back to you once I hear back. Regards, Souvik. ... View more