https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).
... View more