go to your account (https://account.adobe.com) and sign out of the desired computers.   p.s. why do you want to avoid the cc desktop app for signing out?   <moved from download&install> ... View more

after checking your account, you signed out and back in to your cc desktop app using that same adobe id?   if yes, check @Jeffrey_A_Wright message about a connection problem ... View more

no.  the cloud part of the name may be misleading.   there are some adobe services (eg involving pdf documents) that can be done online.  but most with most adobe apps like photoshop, illustrator, premiere, animate etc, almost nothing cannot be done online except save files.   the cloud part of adobe's subscription services can be used to save work one computer and have it quickly available on all your computers.  but opening and editing those work files will require the installation adobe's apps on all your computers that you want to use for opening and editing. ... View more

nothing should be lost if you use the same adobe id for the new plan as you used for the cancelled plan. ... View more

@Daan262255185g4n    you're welcome. (and attachments removed.) ... View more

@EmmEmm    you do not have a subscription, or you do have a subscription but your cc desktop app is not allowing you to sign in, or something else? ... View more

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0 ... View more

@CROWNKIWI   which installer(s) did you use before trying 4.9.504? ... View more

you should be able to download groups of files by click the first and shift-clicking the last ... View more

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html   if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html   if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html   if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html   if that fails, change the install location     <moved from cc services> ... View more

are you using acrobat pro or acrobat reader? what's your os version? ... View more

just use the cc app.   ... View more

reset the cc desktop app: make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall* if that fails, do a clean cc install carefully following each applicable step: uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html check for, and if available, update your os repair all ms visual c++ versions that can be repaired update your ms visual c++, if it can be updated restart your computer (don't skip this) reinstall the cc desktop app* *use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html use the desktop app to install your cc programs/trials ... View more

glad it's resolved. ... View more

<moved from enterprise and teams> ... View more

there are 3 ways to contact adobe; chat, phone and twitter: chat: use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human. phone: https://helpx.adobe.com/contact/phone.html twitter: tweet @AdobeCare p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true ... View more

<moved from enterprise&teams> ... View more

there are 3 ways to contact adobe; chat, phone and twitter: chat: use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human. phone: https://helpx.adobe.com/contact/phone.html twitter: tweet @AdobeCare p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true ... View more

start at the top and work your way down applying applicable fixes until your problem is resolved. ---------------------------------------- if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html   if osx 10.12 (sierra) or 10.13 (high sierra), https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html --------------------------------------------- if, your error is: "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."   first, rename OOBE Folder to OOBE.old.   to find OOBE:   64 bit win OS: Program Files x86\Common Files\Adobe\OOBE 32 bit win OS: Program Files \Common Files\Adobe\OOBE   mac os: HD>library>application support>adobe>caps mac os: USER>library>application support>adobe>OOB --------------------------------------------- if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall. --------------------------------------------- if you're using a dvd to install: copy the disc contents to a desktop directory and install from that directory. --------------------------------------------- if you're using a mac:   1. Try to Create a new user account in Mac with Administrator Priviledges.   2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them   3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.   4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.   5. Start the installation again. --------------------------------------------- if everything applicable above fails, check your installation logs: http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html ... View more

do a clean cc install by carefully following each applicable step: uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html restart your computer (don't skip this) reinstall the cc desktop app* *use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html use the desktop app to install your cc programs/trials   <branched> ... View more

most adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html   follow the directions (esp, step 1) save the install file. it may not remain online. thank jim @ prodesigntools.com ... View more

@Nicholas01    start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html ... View more

reset the cc desktop app: make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall* if that fails, do a clean cc install carefully following each applicable step: uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html check for, and if available, update your os repair all ms visual c++ versions that can be repaired update your ms visual c++, if it can be updated restart your computer (don't skip this) reinstall the cc desktop app* *use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html use the desktop app to install your cc programs/trials ... View more

in addition to chat recommended in @Rashmi27002770wxve 's message, there are 2 other ways to contact adobe; phone and twitter: phone: https://helpx.adobe.com/contact/phone.html twitter: tweet @AdobeCare p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true ... View more

no, they won't disappear, but you should back them up to local storage if they're important.   and yes, adobe offers a low cost photography plan, but your cost may be higher because all the adobe published prices are for first year subscriptions.   i recommend you contact adobe support and get a clarification of costs and benefits.  if you have an individually administered student plan, there are 3 ways to contact adobe; chat, phone and twitter: chat: use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human. phone: https://helpx.adobe.com/contact/phone.html twitter: tweet @AdobeCare p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true   <moved from cc services> ... View more

there are 3 ways to contact adobe; chat, phone and twitter: chat: use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human. phone: https://helpx.adobe.com/contact/phone.html twitter: tweet @AdobeCare p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true ... View more