I assume you have taken your plan with Adobe, not via a store on your mobile device. If you are still in the 14 days, you can cancel and you get a refund. You will need to cancel each of the plans, to cancel both, as they are separate plans and not linked together.
You can also recontact chat, I suppose there was a misunderstanding. Plans cancelled during the first 14 days of the subscription start can be cancelled with a refund. Eventually ask to get a supervisor.
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction. For support via Twitter: https://twitter.com/AdobeCare (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852) Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support. If in doubt, ask the forum.
... View more