Re: Premiere Crashes when importing Phone Footage

Peru Bob · ‎Dec 10, 2024

Do you have enough free hard drive space?

Peru Bob · ‎Dec 09, 2024

Can you post screenshots and/or a video of the issue that includes the Effects Control Panel?

Peru Bob · ‎Dec 09, 2024

The drone video is too shaky to use as a video. You can use a single frame as a still for the background. It can be done in Premiere Pro, but is not a beginner's task, and may be best done in After Effects,

Peru Bob · ‎Dec 09, 2024

@Ann Bens The OP has the backup file. They just need to know where to restore it.

Peru Bob · ‎Dec 09, 2024

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view: https://mediaarea.net/en/MediaInfo Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro: https://handbrake.fr/downloads.php Here is a tutorial: https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y Shutter Encoder may also be used to convert to Constant Frame Rate: https://www.shutterencoder.com/en/

Peru Bob · ‎Dec 08, 2024

@Bill Sprague Some resellers, including Best Buy, are known to have sold limited time versions of "perpetual" Adobe software. @emiller-mus Where did you purchase PSE2020?

Peru Bob · ‎Dec 08, 2024

Here is one opinion: https://www.pugetsystems.com/solutions/photo-editing-workstations/adobe-photoshop/hardware-recommendations/

Peru Bob · ‎Dec 08, 2024

LinkedIn Learning is a good resource. There is a 30 day trial: https://www.linkedin.com/learning/

Peru Bob · ‎Dec 07, 2024

It may or may not work, but even if it does, you risk having problems that may surface in the future.

Peru Bob · ‎Dec 07, 2024

Is this happening consistently, even after resetting the preferences several times?

Peru Bob · ‎Dec 07, 2024

Check the Audio Hardware Preferences. Default Audio Input should be set to No Input.

Peru Bob · ‎Dec 07, 2024

Try using proxies: https://www.adobe.com/learn/premiere-pro/web/proxy-media

Peru Bob · ‎Dec 07, 2024

Nest the clip and then apply the transition to the nest.

Peru Bob · ‎Dec 07, 2024

Try resetting the preferences: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

Peru Bob · ‎Dec 07, 2024

Check your firewall or antivirus software.

Peru Bob · ‎Dec 07, 2024

What do you mean by "suspended"? Is there an error message? If so, what, exactly, does it say? What happens when you try to log in to your account or try to open the software?

Peru Bob · ‎Dec 07, 2024

Make sure that the sequence setting is 3840 X 2160. https://helpx.adobe.com/premiere-pro/using/change-sequence-settings.html

Peru Bob · ‎Dec 06, 2024

Please use the free MediaInfo and post a screenshot of the properties of your GoPro video in tree view: https://mediaarea.net/en/MediaInfo I'll then give more specific instructions when I know the properties of your video.

Peru Bob · ‎Dec 06, 2024

Create a sequence with the aspect ratio and pixel sizes that you want. Import the video. Place it on the timeline and then rotate.

Peru Bob · ‎Dec 06, 2024

You're welcome.

Peru Bob · ‎Dec 06, 2024

@kelly_2760 See here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You can also contact Adobe by X (was Twitter): https://twitter.com/AdobeCare

Peru Bob · ‎Dec 06, 2024

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)? If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver). Also, make sure your fans are working properly, and you aren't experiencing an overheating issue.

Peru Bob · ‎Dec 06, 2024

My only question now is: how can I obtain another copy of Premiere elements so that I can install it on my new computer when it comes? By @larrynov If you registered it, go to your Adobe account, and you should have a download link for it. https://account.adobe.com/products

Peru Bob · ‎Dec 06, 2024

You're welcome.

Peru Bob · ‎Dec 05, 2024

See here to download: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

Peru Bob · ‎Dec 05, 2024

@Ann Bens I don't think that is the issue. Compare the upper video track in each of the op's screenshots.

Peru Bob · ‎Dec 05, 2024

Did you use the Cleaner Tool? https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Peru Bob · ‎Dec 05, 2024

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro: https://handbrake.fr/downloads.php Here is a tutorial: https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y Shutter Encoder may also be used to convert to Constant Frame Rate: https://www.shutterencoder.com/en/

Peru Bob · ‎Dec 05, 2024

Which CS version? The activation servers for CS2,3,4 have been shut down.

Peru Bob · ‎Dec 05, 2024

This is the Using the Community forum (which is the forum for issues using the forums). Please tell us what Adobe application you are using so that this can be moved to the proper forum for help. Scroll down here to see a list of the forums: https://community.adobe.com/

Peru Bob

Peru Bob

Activity

Re: Premiere Crashes when importing Phone Footage

Re: Keyframe bounce even with linear interpolation

Re: I need to use a video as a background on anoth...

Re: How to get back the folder with favorite effec...

Re: Import d'un mp4 de Pwpt dans prem pro

Re: importing my premiere 2020 projects with anima...

Re: Intel or AMD for someone focused on software a...

Re: What is the fastest way to learn Premier?

Re: Transfer to new computer

Re: Dangerous Spacebar!

Re: Premier Pro 25.0

Re: Premier Pro 25.0

Re: Premiere Pro Übergänge anpassen

Re: Dangerous Spacebar!

Re: I can't download Creative Cloud

Re: My Adobe subscription suspended

Re: vertical gopro to horizontal

Re: vertical gopro to horizontal

Re: vertical gopro to horizontal

Re: Are the audio parts of combined tracks nondest...

Re: Charge from adobe but no plans on my account?

Re: Help

Re: Are the audio parts of combined tracks nondest...

Re: Adobe Premiere 25.1 damaged

Re: Acrobat pro subscription

Re: No "cut" files on timline

Re: Adobe Premiere 25.1 damaged

Re: Choppy experience

Re: Creative suite --> win 11 stuck on trial

Re: Problem to receive code by SMS