Re: How do I fix problem of graphic not exporting ...

Michael J. Hoffman · ‎Jul 28, 2016

I'll echo the same questions as "Test Screen Name" above: 1. Are you using the Acrobat toolbar in the Word ribbon to create the PDF? 2. What version of Word? 3. What version of Acrobat? 4. What Operating system and version? If you're not using Acrobat, we may not be able to assist here, but perhaps we can steer you in the right direction. Please clarify your process, and clarify all the relevant software information as noted above. Mike

Michael J. Hoffman · ‎Jul 23, 2016

Just for the record, same problem here. GTX970 on Windows 10. I get the error message about Direct2D, but there is no issue playing or exporting video. It started happening prior to the most recent update (I'm currently on 2015.6 but it was doing this on the most recent earlier version). Interestingly, the Error dialog has a "More Info" button that takes you to this Microsoft KB web page: https://support.microsoft.com/en-us/kb/971644 Which is "Description of the Platform Update for Windows Server 2008 and the Platform Update for Windows Vista." It does mention some updates for DirectX 2D acceleration there. But, the recommended solution is to run Windows update. The KB page is dated 2012. Bizarre. Mike

Michael J. Hoffman · ‎Jul 19, 2016

Hi Travis, Please tell us what software you're using. If if you're using Photoshop, consider using the Image Processor from within Bridge: http://www.hoffmanartdesign.com/2009/09/adobe-bridge-image-processor-batch-on-steroids/ Mike

Michael J. Hoffman · ‎Jul 18, 2016

Hi Alyssa, The Lightroom presets will, of course, work in Lightroom. The Photoshop Actions require the full version of Photoshop and will not work with Elements. The Photo Overlays and Print Templates (Cards, etc.) should work OK in Photoshop Elements. I should point out that, although you have LR6, it's important to realize that Adobe offers the Photography plan for $9.99 per month, which includes the latest versions of LR and PS (the full PS). LR6 is several years old, and is falling behind LRCC in features and capability. https://creative.adobe.com/plans Hope this helps! Mike

Michael J. Hoffman · ‎Jul 05, 2016

Hi Chris, I don't think you can unsigned a document. You'll need to start over. As far as your visible name, all I can see is "christ77902044." I was assuming that was for "Chris T," although it doesn't say so explicitly. I believe we can all see our own name, which is misleading, but is apparently a "feature" of the Jive software that the forums are built upon. I don't think you can change your display name, but you can control whether your real name is shown by a rather circuitous path: 1. Click the dropdown at the top right of the page next to your avatar; 2. Click "View Profile;" 3. On your profile page, click "Actions" and then "Edit Community Profile;" 4. Go to the Privacy tab, and there you'll find the controls for who can see what. Mike

Michael J. Hoffman · ‎Jul 05, 2016

Hi Chris, If you're just trying to add the visual appearance of a signature, but don't want to digitally sign the document, create a stamp. You can stamp away to your heart's content, and you can create a custom stamp with any image - your initials, full signature, whatever. You'll to change your workflow away from thinking of "signing" the document in the digital sense, because that's apparently not what you want to do. As mentioned before, when you "sign" the document, it is protected from further modification (other than adding another signature). So stamp, don't sign. Sounds like that's what you're wanting to do. Mike

Michael J. Hoffman · ‎Jul 01, 2016

Hi James, [Note - I'm going to ask that this thread be moved to the Acrobat forums] If you have thousands of layers, but don't want to use the layers list yo toggle them individually, what is your vision? Anything other than using the list of layers to toggle on/off will require you to add buttons and programming in one of the supported scripting languages (i.e. JavaScript). if you mean that you want to begin with all layers off, then use the layers list to turn them on (a one-time effort), then you could likely do that in the authoring program prior to exporting to PDF. Mike

Michael J. Hoffman · ‎Jun 30, 2016

Hi Andrew, You can put a border around a text field on a form, but there's no provision for placing a border on a text box. You'll either need to do this in the authoring program (for example InDesign, Word, Excel, etc.) or perhaps use the markup tools to add a rectangle shape. I wouldn't recommend the shape, because you'll have to tweak the size and position manually. Mike

Michael J. Hoffman · ‎Jun 27, 2016

When you open the CC Desktop app, the older versions aren't visible at first. You have to change some parameters: 1. Scroll down past "Latest Versions," and past "Previous Versions," until you come to "Find Additional Apps." 2. FW is still not visible. Go to the "All Apps" dropdown list. 3. Change the setting to "View Previous Versions." Now, when you scroll down through the list, you'll find Fireworks listed. Download and enjoy. Mike

Michael J. Hoffman · ‎Jun 17, 2016

CS6 is in fact not being updated beyond minor things. There are already quite a large number of new features introduced in the CC versions that will never be available in CS6. The CC versions are not cloud software, however. They are regular programs that are installed on your machine, the same as any other. The "Cloud" branding refers more to the connectivity and integration of the products. Mike

Michael J. Hoffman · ‎Jun 16, 2016

Why would there be a deadline? What does it matter if Windows 7 support is ending? Adobe CC products run fine on Windows 10. I'm not sure I understand why the planned deprecation of an older Windows version would create any kind of deadline, nor any impetus to have a Linux version. The two don't seem related to me. Am I missing a key point? (Off I go to read the discussion John has linked above) Mike

Michael J. Hoffman · ‎Jun 15, 2016

Hi Linda, Are you using Acrobat DC, and not Reader? Here is where you'll find it without searching, just by opening the Tools tab: Mike

Michael J. Hoffman · ‎Jun 10, 2016

Hi Alison, The password was apparently added by the author of the PDF to prevent just such activity as you're attempting. The appropriate and ethical thing to do would be to contact the author of the document and request either the password or an unprotected version. Mike

Michael J. Hoffman · ‎Jun 06, 2016

Hi Shawn, You need to have AutoCAD or one of their viewers installed in order to create PDFs from .dwg files. Mike

Michael J. Hoffman · ‎Jun 02, 2016

Hi Gib39, I have been managing my main Lightroom catalog using Dropbox to sync from my Windows desktop to my Macbook and back, since LR5. It's not without a little fuss from time to time, but it has worked well for me for quite a few years. I've created a video tutorial explaining how I do this. In the text of the article are links to earlier tutorials I made about Smart Previews, which are the key to really going portable (i.e. without lugging the external drive along). Make sure to check out those tutorials as well to learn about Smart Previews, if you're not familiar with them. Here's the tutorial on creating a portable LR catalog using Dropbox (works with any sync system like Box, Google Drive, etc): A Portable Lightroom Catalog - Mike Hoffman I hope this helps! Mike

Michael J. Hoffman · ‎Jun 01, 2016

If the game popped up a downloader for Adobe Flash, there's a good chance it was malware, and not a legitimate Flash player download. You should have your computer checked out by a professional technician. Never download or run something served to you when you didn't ask for it. If you need to install or update Flash, only do it by going to Adobe.com. Mike

Michael J. Hoffman · ‎May 29, 2016

Check the control panel for your video card. Most have a rotation feature that may include "flipped" or "mirrored" as an option. Does it it happen with all your software, or just Abobr programs? Mike

Michael J. Hoffman · ‎May 26, 2016

Hi Nancy, Does Wondershare support Blu-Ray? I looked through their info and didn't see any mention of support for BD discs. I've been using Encore, but I'm very worried about it suddenly not working any more... Mike

Michael J. Hoffman · ‎May 24, 2016

It's in the latest version of Photoshop CC 2015 under Image > Analysis (for CS6 and earlier, as noted, you had to have the "Extended" version of Photoshop to access this capability):

Michael J. Hoffman · ‎May 23, 2016

Hi Thomas, I personally don't recommend SSDs for use as scratch disks. SSDs have a limited number of "writes" to each data cell, and using as a scratch disk will cause premature failure of the drive. SSDs are better suited to be your OS disk, where you load your programs once and read many times, without making a huge amount of changes. Mike

Michael J. Hoffman · ‎May 20, 2016

Hi David, PDF Conversion options must be set for each file type. Depending on how you're doing the conversion, these options can be set in different ways. If you're working from Acrobat, and choose to "Creat PDF from File," then you'll want o choose the "Advanced Options" link after you select the file to be converted: For converting from Work to PDF, you can choose to add bookmarks and to convert links. If you're working from Word directly, open the Acrobat tab in the ribbon, and choose Preferences. This opens a dialog box with even more options, including the ability to specify which Word styles are converted into Bookmarks. Note that you have to build any TOC or Index in Word, Acrobat doesn't have a TOC generation utility.

Michael J. Hoffman · ‎May 19, 2016

I'm asking for this to be moved to one of the Acrobat forums. Meanwhile, can you describe your workflow and provide some more detail? 1. How are you attempting to create the PDF? In Acrobat, with File > Create > PDF From File? 2. What error/information messages are you getting? Can you provide a screen shot? 3. What files are being asked to install? Can you provide a screen shot? Thanks, Mike

Michael J. Hoffman · ‎May 15, 2016

Hi dglas, You can use Photoshop's "Image Processor" script to batch convert multiple photos at one time. Here's the Adobe help page, which also includes a video tutorial: Process a batch of Photoshop files Image processor coverts a variety of formats, including camera raw, to JPG, or PSD, or TIF, or any combination of these, while allowing you to resize the images, convert to sRGB, add copyright info, and more. Mike

Michael J. Hoffman · ‎May 10, 2016

Hi Herbert, By PS-7 do you mean Photoshop version 7.0, originally released in 2002? I haven't heard any reports one way or the other of it working on Windows 10, but you can always test it out to see. Certainly, it isn't supported, but you might have some luck with it. Or, save yourself some headache, and sign up for the Creative Cloud for Photographers plan for $9.99 a month, and get the latest Photoshop and Lightroom versions that will definitely run on Windows 10. Mike

Michael J. Hoffman · ‎May 05, 2016

Hi dpcameron, 1. Go to to "Tools" tab with an open Acrobat document. 2. Type "data" to search for all tools that match the word "data." 3. Click on the Object Data Tool. 4. (Optional) click the "Add" menu and choose "Add Shortcut" to add the Measure tool item to the right side menu. When you click "Measure," you get a new tool bar that has the Measuring tool, the Object Data tool, and the Geospatial location tool all together on the top of the document window. Mike

Michael J. Hoffman · ‎May 03, 2016

Hi, I'm not sure if this will help you, but if you've registered your software, your serial number is available in your account details on Adobe.com. Just go to your account, under "Plans and Products," "View All," and look for "View your products." Mike

Michael J. Hoffman · ‎May 01, 2016

Hi James, The applications will not run natively on Mac OSX. With Creative Cloud, your license allows you to download and install either Windows or Mac, but there's still a different application for each OS. Prior to CS6, you needed a separate license to run on Mac vs. Windows. So, given your pending purchase of a MacBook Pro, you could install Parallels and Windows, and run CS4; or you could upgrade to Creative Cloud and run everything natively. Mike

Michael J. Hoffman · ‎Apr 30, 2016

Hi, Adobe Reader DC is free and doesn't include the "organize page" tool. is it possible you paid for Adobe Acrobat DC? Acrobat includes full editing capabilities, including organizing pages. But, it is a separate download from Reader. Plans and pricing: Compare plans | Adobe Acrobat DC If you need help downloading Acrobat Pro DC, look here: Download Pro or Standard versions of Acrobat DC, XI, or X I hope this helps! Mike

Michael J. Hoffman · ‎Apr 28, 2016

Hi, Adobe has disabled the activations server for CS2 products due to a technical issue, so they have made the software available directly at this link, with no activation required: Download Adobe Acrobat 7 and Adobe Creative Suite 2 products Please keep in mind that CS2 is very old, is not supported, and Adobe's recommendation is to upgrade to a more modern version. That said, you can use the downloads at these links to continue your use of CS2 products. Mike

Michael J. Hoffman · ‎Apr 26, 2016

Hi Annie, The Wacom Intuos Pro tablets and the Cintiq displays are magnificent professional products, and the Apple Pencil has a long way to go to come close to the capabilities of the Wacom products. The Wacom pens have sensitivity of 2048 pressure levels, and depending on the pen, can track not only position and tilt, but rotation. Apple doesn't say how many levels of pressure sensitivity the Pencil has, but using both side by side there is a notable difference far in favor of Wacom. The Apple pencil has no buttons, and requires charging, again in sharp contrast to the Wacom products. If you want to make Illustrator and Photoshop truly dance, you can't go wrong with a Wacom professional tablet or display (I'm excluding the consumer level Wacom tablets here). That said, the Pencil is far superior to any other stylus available for the iPad. So for me, when I'm working on my iPad, I use my Pencil and love it. When I'm doing serious pixel or vector work on my desktop/laptop, my Wacom pen is firmly in my grasp. Mike

Michael J. Hoffman

Michael J. Hoffman

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