Can't reply to posts on Bugs and Ideas section

[johnrellis]

For the past four hours or so, I can't reply to many threads in the Lightroom Classic Bugs forum.  When I click Reply, the browser scrolls to the second post in the thread or the green-boxed correct answer if there is one, but no reply box appears.  With two threads, I waited for about an hour and then was able to reply, but I can again no longer reply on those threads.

I've tried Chrome, Firefox, and Safari (Mac); logged out and in; deleted all "adobe" cookies and site data.

@Bob Somrak is experiencing similar symptoms with this thread:

https://community.adobe.com/t5/lightroom-classic-bugs/p-default-metadata-shows-original-and-cropped-...

[David.Wang]

We released a fix to this bug yesterday. Thanks for the patience all!

[Ged_Traynor]

@David.Wang it's not working right for me, takes about 4 or 5 clicks on the reply button to actaully be able to reply

[David.Wang]

Thanks for reporting this @Ged_Traynor -- could you list out your steps exactly so we can try and reproduce it on our end?

[David.Wang]

@Ged_Traynor -- Browser/ OS/ Device would be helpful as well.

[Ged_Traynor]

@David.Wang 

OS is Windows 10 Pro, latest updates installed

Browser is Firefox, most recent version, I also use "I Don't Care About Cookies" addon for FF

Device is Desktop PC.

Just clicking on the reply button does nothing for the first few clicks, well 4 or 5

I've done a short video, but can't seem to upload a video to the Bugs section, this option is missing

If I white list community.adobe.com in the addon it works fine, but then I have to accept cookies each time I open the forum, which kind of defeats the purpose of the addon 😃

[PECourtejoie]

@David.Wang I invited a user who couldn't post a reply in her own thread, and can happily report that it worked for her. So some cases are fixed.

[johnrellis]

This person just reported:

https://community.adobe.com/t5/lightroom-classic-discussions/application-hangs-during-mask-edits/m-p...

"if I reply in the thread, my answer is immediately removed after posting: https://community.adobe.com/t5/lightroom-classic-discussions/application-hangs-during-mask-edits/m-p..."

[David.Wang]

Reverting the status back to Investigating.

[PECourtejoie]

Isn't that rather automoderation? If I'm not mistaken, the common pattern of this very thread, that I used to experience long time ago, was users can't get a reply window. What is the user posting? System configuration? This often gets flagged.

[johnrellis]

That user posted the output from Lightroom Classic's Help > System Info, very common information to be posted in that forum.

[PECourtejoie]

Yes, so that is not related to the issue at hand where users can't get the reply field, it is the auto moderator incorrectly flagging system info 

[David.Wang]

Did they run into this error before the post was moved from bugs to discussions?

[johnrellis]

"Did they run into this error before the post was moved from bugs to discussions?"

I'm pretty sure they posted after it was moved to Discussions, but I'm not positive.

[Nancy OShea]

Unthreaded replies can be annoying.

Are you using a browser that supports scripts and VPN is disabled?

Did you try scrolling up/down in the discussion until the Reply box comes into view?

For me, it's not that I can't reply but the reply box loses focus.

[kglad]

<>

[usermac]

This issue remains with Safari on Mac: cannot edit posted messages.

[kglad]

did you clear all data (other than passwords) from your safari?