Account, Payment, & Plan

I previously had an Adobe student subscription, but I took a break from school and my account was automatically changed to a regular subscription. I'm now back in school and would like to revert to the student pricing without canceling my current subscription and signing up for a new one. Is there a way to update my existing subscription to reflect my student status again?

I wanted to cancel my 7-day Premiere Pro subscription, but I get an error message every time, and after reloading, the subscription appears canceled. However, 25 Euro was still debited from my account, and the subscription is no longer displayed. Please request a refund and help resolve the issue. When I access my current subscriptions again, none are displayed either.

If you don't cancel before the month end, they will bill you for the next and you can't get a prorated refund. TERRIBLE PEOPLE.

literally stole $200 dollars from me for a subscription I never signed up for or used. Somehow they put me on an annual plan and charged me an extra $50 to cancel my subscription. Worst customer service and company OF ALL TIME. I highly recommend staying away from these scammers and their products.

So I go to small ran school, and we recently made emails but they end in .com. The school just made them real fast so we can use google class room, But I make content and would like to get discounts on adobe products so the discounts would help me a lot. So I was wondering if there is a way to verify i go to school and would be elidgable for the discounts?

Nope, not your usual, forgot password or username. I signed up for a free trial, and, I guess, entered a wrong email address. Now I can't log in to do anything and, of course, Adobe has my CC details so they'll be very happy to bill me, even though I can't access what I've paid for.   Tried chat, but that's an endless loop of stupid robotic (and 100% useless) answers that terminates before I can speak to a human.   Does anyone have ideas on how to talk to a real person to get this resolved?   [Moderator moved the thread to the correct forum]

Hi All,I'm after some help about the adobe cancellation fee. I have been subscribed to the annual adobe plan since being a student back in 2023 for a monthly charge of about £60. I have recently gotten my first full tiem job where an adobe license is supplied and now wish to cancel my personal license. I initially subscribed to adobe in the month of september 2023 and when I now go to cancel my subscription... 2 years later It's demanding i pay a cancellation fee of over £300, I understand it's because it's renewed my yearly subscription but it even states after 14 days of purchase you can cancel without a fee. Can anyone help me with this? It's ridiculous after subscribing for 2 years I need to pay an exit fee of £300+!!Happy to answer any questions

Hi  I've been Adobe's customer for many years. Now I've learnt how you're treating loyal customers.  This means 50% price increase. shame on you...

Hey- First I want to say that I have desperately been searching for a way to contact adobe and this is the best I could find which is evil but I guess the blatant scam Adobe has been doing to my life is evil enough to post publically. So, a few years ago I was trying to do a project for graduate school and I guess I accidentally started an Adobe free trial with my work account. I am a public school teacher. When I tried to access the applications, it was stated that my work device does not allow these apps to be installed, so I moved on to something else. Since then, I have had a charge on my account monthly for $70 that I could not figure out where it was coming from or why I was getting charged. For a long time, I figured it was a medical charge having to do with my medications- but only recently did I realize it was coming from this evil company. I tried to cancel it - and it tells me I need to "contact admin" in order to cancel this insanely expensive subscription th

Hello, I would like to cancel my subscription with my another account as this is my student account. I have graduated from the school last year and now I cannot log in to the account and cannot cancel it as well. Can anyone help??????? Best,Eric

Hi, basically I was filling the sale for students, I paid for Photoshop, then the site sent me to give information about schools and I mistakenly quited the browser without finishing the progress. My money were taken, the process isn't shown as paid so I cannot cancel it. I have no idea what to do. I don't want the program anymore and I want my money back but I cannot find an option to do so, because the only confirmation that I paid is on my bank account.Thank you for help in advance.

Trying to cancel my trial but it shows an error on the page i als0 see theres something worn with my payment method but i cant even update or change it.

I need an answer for this, I signed up for 30 30-day free trial and 9.99$ the following month. Why I am being charged right after I sign up? 

Hello,   Could you please help me? I already have a yearly subscription paid, but I noticed that, by mistake, I might have used a different email address. On my phone, I am logged in with <emails removed - kglad>   I don’t understand what happened, but I definitely don’t want to be charged for two subscriptions. Could you please assist me with this?   Thank you very much!   Best regards, Oana    

My e-mail on my Adobe account is unique to my account. Yet I've now started getting useless SPAM sent to that email. Some has "unsubscribe" links but my security blocks them and they are only to that particular SPAM source so I'll still get the SPAM from elsewhere. eg today got one from "Real Thread" T-shirt printing. Of absolutely no interest to me, complaete SPAM. All the account privacy settings are set to private/secret/tell nobody nothing ever. No social medias linked (I don't even have social media accounts).. They certainly didn't get the information from my laptop as the email I got includes other details from my Adobe account eg they have my first name! So have Adobe leaked my e-mail? Adobe servers hacked? I'm at the point of having to delet the account (as changing the e-mail will be a waste of time if it's being handed out/sold to these 3rd parties, the new mail will just get handed-out/sold/hacked again! I recently posted about LrC new version

I got a free trial of Adobe, just so I could urgently sign a pdf form. I believe I cancelled the free trial on Day 6. However, I've just been billed a monthly subscription but I can't access my account to view it.  I have an email that says I have cancelled my AI Assistant for Acrobat subscription.Does this mean I only cancelled the AI Assistant and no the Acrobat subscription.  I can't access my Adobe Account to see what is going on. I'm not happy. 

Dear Adobe Team,My name is Dinara, I live in Kazakhstan, and I have been your loyal customer for more than five years. I am a graphic designer and during all this time I have been using your products with an official subscription, paid annually.I would like to express my deep dissatisfaction with the situation that happened this year:According to the terms, on September 9, 2025, my annual payment of $678 was due. I carefully monitored this in order to plan my budget properly.However, on September 10 I discovered that the payment did not go through, and the amount in my account had changed to $873, without any prior notification!I did not receive a single email, nor any notification in my account about either the price increase or a payment issue.Moreover, when I tried to clarify the situation in the online chat, the operator simply closed the conversation without providing any help.In all the years of using Adobe products I have never asked for discounts and ha

I have not been able to use Illustrator for iPad for two months now since it says my trial has ended. I have a full subscription and a payment a monthly fee to access this application on my iPad. It's absolutely maddening. I understand now why people want to move to Procreate? Why is Adobe making it so difficult to access these products when you're paying a monthly subscription?

Basically Adobe was purchased through dell and when activating the license the email address had a typo that I apparentely missed.  So It assigned that license to an incorrect account.  I log into said account and I cannot change the email address until I verify it, which I cannot.  I then called and asked if they could just move the email to the appropriate account and the lady I spoke to seemed pretty clueless.  They said they would escalate and get back to me in 5-7 days!  So in those 5-7 days (if they even get back to me) I cannot use this product I purchased.  I attempted to just log in to adobe w/ this new account but it's sending a PIN to an address which I do not control due to the typo obviously.  If it was just a gmail account something I could create that account but this is under and ISP and I cannot add this account.  Does anyone have any suggestions how we can fix this??ThanksDave

I bought photoshop yearly and forgot to cancel. They are asking a total amount of $126.45 to cancel. Which I dont have. Anyone please help me cancel this plan.

My Mac can't take 2025 so I need to download 2024. I  have exhausted all my free trials, but when I click on "Buy this software," it juste takes me to 2025. Where can I go to buy 2024?

hey Lightroom devs!Unfortunately a while ago i lost access to my email which it was linked to Lightroom...I had a lot of important media on Lightroom cloud and I really need to get it somehow, is it possible for you guys to help me recover it through Lightroom or re link Lightroom data to another Lightroom account?Pls help me, thank you! 

 “Can two people use the same Adobe account..?

On September 2, 2025, they charged me for a month's payment, which I canceled on September 3, 2025, and they refunded my money. But today, September 8, 2025, they charged me again. I don't know why, since I had canceled the automatic charge on my account and the payment came from my card. Besides, it's not that they gave me the active plan, but rather that I don't have one so i cant cancel it on my account. I don't know where they charged me from, but I need help from someone real. The bot hasn't given me an answer. If you need information pleas ask me. 

Compruebo movimiento retenido en mi cuenta por parte de ADOBE SYSTEMS SOFTWARE 044-207-3650 IE y no cuenta con ninguna suscripción. A través de chat me han confirmado que no tengo activa ninguna suscripción a mi nombre ni con mi número de tarjeta, por lo que no reconozco el cobro y solicito cancelación y devolución. Gracias. Un saludo.