Account, Payment, & Plan

Hace más de un mes solicite un reembolso, el cual me dijeron que demoraba entre 4 a 15 días laborables, y todavía no me hacen el reembolso. Intento hablar con los agentes de Adobe y me sale que no hay ningún agente disponible   [Mod: Moved to the Account, Payment  Plan forum]  

MI plan está facturado en pesos y la tarjeta en la que se debita aparece en dólares. Es un dato erróneo que deben corregir por favor de manera urgente. Les pido una línea de contacto para clientes. ¡Muchas Gracias!

Hey I have a new company (new tax number) I need a creativ claude package for 2 computers for 2 graphic designers what will be the best package for us

Hola.....cancele mi periodo de prueba y me cargaron 4,223.38 pesos como hago para que me regresen mi

Hi all,Is there an easy (free? I work for a nonprofit) way to create an audio sound wave that follows the sound of an mp3? I want to turn a static image that shows during an audio playback into something more visual. Thanks!

Anyone else get lured into this?  I just needed to edit one PDF document.  I thought 20 bucks for one month of use was reasonable, didn't realize I can't cancel without a 100 dollar early termination fee!?

Dears,I'm a graphic designer that work from myself,I have 2 MAc: IMAC & macbook with Monterey system (last updated system I can have on these MAC).As I use just 4 app: ILLUSTRATOR, PHOTOSHOP, INDESIGN and ACROBAT PRO, can I have a cheaper year plan.The reason are:-the price is too much (my work in the last years has been reduced, COVID, less customers)!-I can not updated the last versions in my MAC (they are too old)-I can also use just 1 MAC, it's not necessary have 2 licences Somebody can help me?TX so muchMary 

I have been charged a monthly subscription twice (same amount) from my nominated bank account. But my Adobe invoice only shows one payment. How do I find and stop the second payment? Thanks in advance for any suggestions.

Hello everyone, The second of my Adobe Creative Cloud annual memberships was recently deducted from my card. I cancelled this year's membership less than 14 days ago. (The previous one was in early 2024) Will the annual membership fee be refunded to me under these circumstances?

Adobe said my university/student subscription was ending and they were transferring the subscription to my personal email. Changing it to a personal subscription price. But the account does not have my subscription that I am being charged for.  So in short I'm being charged for a personal creative cloud subscription that I am not receiving the services from Adobe and have no way of reaching out to customer support or a way to cancel my new more expensive subscription that I apparently am not able to use.  If it helps this is the account it was supposed to be transferred to via the email they sent me.

So sick and tired fo adobe. i want them to cancel my adobe acrobat. their useless bot says that i dont hjave any plans ongoing. i bette rnto see money drawn from my account or els ama sue 

Hola comunidad, esque el dia de hoy vi una noticia acerca que el presidente actual de USA, debido a problemas de pirateria en latinoamerica, no permitira mas el uso de adobe en Mexico y en America latina en general, alguien sabe que de cierto hay en eso o alguine sabe como preguntar directamente a servicio tecnico de Adode que pasara con nosotros que si pagamos y no usamos pirata en Mexico?, al decir verdad, me encuentro un poco desconcertada por esto, spoy fan de Adobe, Corel no me agrada y menos Canva, ni he tenido el,gusto de enyrar a Canva jajajajaja, me da miedo esto, alguien sabe algo de esto?

Hello, i hear adobe's bumping up the price for lightroom, my current school is giving me the whole adobe suite but i'll lose it when i leave in september. I was thinking ahead and wondering if i could buy a years subscription ahead of time so i can save a bit when i start paying for it by myself. Here's a link to it https://www.amazon.co.uk/gp/product/B09F992S6V/ref=ox_sc_act_title_1?smid=A3P5ROKL5A1OLE&th=1 I was wondering if it activates when i pay for it or when i like redeem it or install the software? Thank you!!

Bonjour,J'ai obtenu un remboursement par le service client adobe mais celui ici n'est jamais parvenu jusqu'a mon compte.Ma banque m'a confirmé par e-mail que le virement n'était pas la mais les gens avec qui je chat sur le support ne veulent rien faire de plus alors que le remboursement n'est JAMAIS arrivé sur mon compte.Est ce que quelqu'un a déjà vécu un cas similaire ? Comment puis je faire pour qe cela aboutisse ? Merci

Dear Adobeour organisation PROFO has had the Creative Cloud all apps for some years. Yesterday I used Adobe and got the message that our payent did not pass since the card was not valid (though it still was). We added another new card and the payment passed. To our surprise, the amount was suddenly doubled (from €362,75 to €780,74) and we got the message that we could no longer get a discount. How is this possible all of sudden? We are a small non-profit and got the discount because of this and our work with youngsters. Why did Adobe cancel the discount?  

ITS BEEN 2 MONTH IM STILL ASKING AND TRYING TO CANCEL MY SUBSCRIPTION, IM NOT USING THIS SOFTWARE AND YOU CAN SEE IT. YOU STILL CONTINUE TO CHARGE ME. GIVE ME MY MONEY BACK AND CANCEL THE SUBSCRIPTION WHITEOUT FEES !!! OR IM GOING TO TELL TO MY BANK

J'ai voulu faire un essai de Adobe AI, j'ai payé et maintenant je reçois un mail pour payer 8,05 euros par mois. Je ne veux pas prendre un abonnement. 

ola boa tare, paguei o atrasdo da fatura da adobe, quanto tempo leva para eles liberarem os aplicativos?

I tried to cancel my free trial before I was charged, but it wouldn't let me. Every time I went to manage plan and then clicked cancel my subscription, it just wouldn't work. I tried it on my MacBook, my iPhone, my iPad, and the computer in my school library, and nothing worked. Then, this morning, I was charged over $500. I called customer service, but it said this wasn't their working hours. I don't know what to do. Is a chat or some other way I can contact customer service?

this is a crime! fraud!

Hi there, I have subscribed to Acrobat Pro trial plan, and now I am trying to cancel it, but for some reason the webpage doesn't work. I can't see my plans and instead there is a message “Unable to load data. An error occurred. Please try again.” Any suggestions how to solve this? Thank you in advance.  

Guten Tag, wir haben für einen Mitarbeiter über die IT-Abteilung ein Abo für Adobe Acrobat abgeschlossen. Leider hat die IT keine oder falsche Rechnungsdaten hinterlegt, so dass die Rechnung ohne Adresse an eine natürliche Person und nicht an die Firma gestellt wurde. Als Unternehmen können wir das so nicht in die Buchhaltung geben.  Ich habe die Firmendaten nun korrekt eingegeben und bitte um Korrektur der Rechnung, damit wir sie auch umsatzsteuerlich richtig verbuchen können.Ich bitte um schnelle Rückmeldung und/oder Korrektur der Rechnung mit den aktuellen Firmendaten. Vielen Dank!

Hello,I’m encountering the following error while trying to renew my Adobe subscription: “The transaction may fail for various reasons. Please check your payment information again and ensure it’s entered correctly. If the issue persists, you may need to use a different payment method or contact your bank.”I have double-checked my credit card details multiple times and confirmed with my bank that my card is up to date.I made sure the card is enabled for online transactions.I tried using a different browser and cleared my browser cache before logging in again, but the issue still persists.I even attempted to use a different payment method, yet I continue to receive the same error message.Is there any way to get support or a recommended solution for this issue? Has anyone who experienced a similar problem followed a specific set of steps to resolve it?Thank you in advance for any help or suggestions!

I was made aware by someone in the US that Adobe are increasing the £9.98 subscription to £14.99 on 15 January.  I dont use any of the 20gb storage so its going to be a costly increase especially as I cant have any updates now as my PC is not compatible!However I learned that you can retain the £9.98 by going to your account, choosing manage plan, and changing it to paying annually.However when you go to "Manage Plan" the only option is to cancel the plan!Any ideas

I just want to know how long it takes to process the Adobe Free Account deletion request? Or is it 14 days for all types of Adobe accounts. I have two accounts: Adobe Acrobat Pro - which I pay month to month; and a free adobe account. I sent a request to delete the free account.