Account, Payment, & Plan

Every month I get charged $28.89 Australian. I'm not sure where this is from or what it relates to . I often  use adobe to convert word to PDF and edit PDFs . Is that cost covering that facility or am I paying for something else as it is a very large charge for what I thought was a free service ? Thank you 

i want to cancel subscription of illustrator

Bonjour, Lorsque je souhaite exporter une facture, un message d'erreur s'affiche et je ne peux pas le faire. Pourriez-vous m'aider s'il vous plaît? Merci 

i have been with adobe since 2013 and just wanted to change how i pay, from monthly to annually.So this indian support member cancelled my current plan which was 11 years old and started a new plan on dec 17 2024, and now with all of adobe's support i can not get anyone to fix this problem.so now i will recieve 100 credits per month instead of 250.so it looks like it did not pay to be loyal to adobe.I have no recourse the only support you can get is from indiaafter 11 years is this is how it is going to end.

I subscribed for Adobe Acrobat Premium monthly on 15/07 and I still don't have the features on the app. I have signed out and signed in uninstalled and installed nothing works. When I select the option to try the features I get: Already purchased. Error code: IS9224/6050/JigSAOIZBq

Tuve un problema, pedi un reembolso y me dijieron que espere varios dias, despues mi reembolso se habia cancelado y tenia que hablarlo con alguien, necesito ayuda.Ya hable con soporte, pero este me dice que no tengo plan activo (cosa que es verdad) pero no eh recibido el dinero y por lo tanto no puedo solicitar un soporte.

Caros, não consigo cancelar minha assinatura. Os canais de atendimento são péssimos e funcionam em horários limitados.O suporte não funciona e isto é um abuso.

I never purchased anything from adobe or i not using any of adobe app but still i charged 2 times. moreover i not getting any payment receipt. i try to login with my emails and it shows no subscription purchased than why I'm charging every month. can someone help me. 

I cancelled my photography plan in August 2024. Now, I decided to go back but I can't because Adobe says I already have the plan.I don't. Even if I try to get the complete creative cloud, it says I can't because that includes the photography plan.It is SUCH A HASSLE to work with Adobe. Unbelievable.

Hello, I’m facing a frustrating issue and need urgent help!I created a Microsoft Outlook account solely to sign in to Adobe and used it for a Firefly subscription. After the trial ended, I was charged $11.19 for the subscription. Unfortunately, I can no longer access the linked Outlook account because the password doesn’t work, and Microsoft’s recovery process requires information I cannot provide (e.g., sent emails, which don’t exist as I never sent anything from this account). And microsoft cannot recover my email without this informationThis has left me unable to log in to my Adobe account to cancel the subscription or delete the account. And I cannot even contact the support because you need to have an active plan and to be signed in to your account in order to be able to talk to human support! I need assistance from Adobe to:Cancel the subscription immediately.Delete the account linked to this inaccessible Outlook email.Process a refund for the $11.19 charged two days ago, as

Necesito AYUDA, no tengo ningun plan contratado, sin embargo,  me han hecho un cargo de 24,19 €. Accedo a mi cuenta, a la pestaña de "planes" y me confirma que no tengo ningún plan activo, pero me lo han cobrado. No puedo anularlo. Por favor ayudenme a solucionarlo.

So my subscription is over and I stopped the subscription and yet I'm been debited for no reason each and every month, please how can I stopped that 

Dear Adobe Support Team,I hope this message finds you well. I am writing to request the cancellation of my Adobe Acrobat subscription. However, I noticed that the cancellation process shows a charge of $115, which seems highly unusual.To clarify, my current annual subscription started on December 27, 2024, and I am making this cancellation request within 14 days of the first billing, as per your terms and conditions. While I see another billing in September 2024 in my account, this was not part of my current annual subscription plan. My current plan began three months after the September billing.It is concerning that previous billing details are being used to imply that my annual subscription started in September 2024. If that were the case, why were there no invoices or charges for the period between September and December 2024? This discrepancy is causing confusion and frustration.I kindly request that my subscription be canceled immediately, as my request falls within the allowable

Hi, i have a problem with payment. I fill my card information to the payment details and when i wanted confirm the payment. It said that my card number is wrong and my ZIP number too. Please help me. I tried chat but it didn´t work.

I cannot connect with an agent because I canceled my account.AI does not recognize me and will not forward me to an agent.My bank is still being billed.The billing does not match my invoices.Send me an agent contact through my email. 

Hallo liebe Community, ich benötige euer Herdenwissen. Ich habe versucht mich mit dem Support von Adobe in verbindung zu setzen, es geht um das Abo-Model nach ablauf der 7 Tage Testphase. Das einzige wie ich erfahren habe, das die Testphase abgelaufen war, war das ich auf meiner Kreditkarte die Abbuchung von über 61€ gesehen habe. Ich wurde auf den Ablauf wie auch auf den übergang in dieses AboModel nicht informiert. Im Chat habe ich das dem Support mitarbeiter dargestellt, er meinte er kann das Abo Kündigen muss aber mehr als 300€ dafür bezahlen. Ich habe die Adobe Produkte einmal im Testzeitraum genutzt. Weiter habe ich den Support direkt angeschrieben, bekomme aber keinerlei Antworten. Aufgrund das dass hier tatsächlich eine AboFalle ist, habe ich den Verbraucherschutz eingeschalten, welcher auch nach mehrmaliger Fristsetzung keine Antwort bekommt. Hier würde ich jetzt wenn Adobe bis zur heutigen Fristverstreichung nicht reagiert über eine Sammelklage nachdenken. Meine Kre

I'm using Adobe fonts only for web. I'm paying Adobe XD plan. Is there a possibility to pay fonts only? Thanks

I want to cancel my Account as I don't need it at all. I subscribed by mistake. Can anyone help?  thanks a lotGiampiero

How to cancel 7 day trial adobe photoshop

My wife want to gift me a 1 year subscription to Creative Cloud but my current subscription doesn't run out for 10 months. Will it just add to my current subscription or can I wait to activate it? It would be purchase via Amazon and doesn't seem to be restricted to new users nor does it explicitly state that it cannot be used to extend current subscriptions?

Hola! Estoy necesitando cambiar el titular de la ultima factura emitida y cobrada. Cómo lo puedo hacer? Está a mi nombre y debería ir a nombre de empresa ya que está pagada con la tarjeta de empresaQuedo atenta.Mil gracias,AM. 

I've deleted an adobe free account in order to free up its associated email to use in my other paid adobe account. However, I still can't free up this associated email after half a month. Pls advise.

I am so annoyed with this company. I signed up for the free trial and then tried to cancel several times, each time I received an error message during the process and was not able to cancel. Admittedly, I meant to go back and try more but Christmas happened and I forgot until I saw the charge. Went to try to cancel again and now there is an $80 early cancel fee (funny, now the error I received before seems to be resolved, hmmm). I was avoiding contacting customer service because I did not want to spend an hour plus trying to get an issue resolved that they probably couldn't help with anyway, joke's on me cause here I am spending well over an hour chatting, getting kicked off, waiting to chat and just wasting my time in general.  This seems to me to be a total scam to avoid people canceling prior to the end of the free trial so they can collect that fee

Is there any way to get my money back? I installed a free trial of illustrator and cancelled it after 6 days, but then I was charged 100 euros for Adobe creative cloud and Adobe stock, although I did not subscribe to them myself, if I knew that I had to cancel the subscription for them too and that they even exist, I would have cancelled them.   

has anyone had their cancellation fee removed and who did they complain to. Just found out today I have committed to annual commitment (no idea) and charging me £45 for cancellation of plan. Who did you complain to? Thank you