Account, Payment, & Plan

Witam.Chcę usunąć konto Adobe, ponieważ z niego nie korzystam. Ale mam problem, ponieważ mam na nim nie opłacony plan lightroom i to uniemożliwia mi normalne usunięcie konta, ponieważ każą mi najpier uregulować płatność, a nie chcę tego robić bo mam inne konto gdzie też mam plan lightroom i tam go opłacam i z niego korzystam i nie są mi potzrebne dwa konta.proszę o pomoc 🙂 

I got a random charge at the neginning of this year on my card from adobe, but I don't remember signing up for a trial or subscribing to anything. I logged into my account and checked my plans to find I have none and zero history of orders or invoices. 

cancel this now I never authorize this

hi, I have photography plan with work and we have just taken advantage of the all apps discounted plan. I couldnt upgrade the photography plan so i wanted to see can I transfer it to a different email address and I will use it for person stuff. I dont want to lose what is there though. Is this possible?Can billing on the two plans be with different cards?

I paid for my Acrobat pro subscriptionOrder numberAE03413107320CITof 05 December 2024 but was unsuccessful. Could you please help me? Thanks in advance. Best regards. Gabriella Bonfanti email: <removed by moderator>

Hello all, I have claimed 2 months off for adobe, been paying for 5 years, and now I lost my job and haven't found a new one and it's breaking my neck.I cannot see the agent chat to talk to (I am located in Germany)and have no idea how to ask for a cancellation- any ideas?

I am having a similar program. I have an individual account which was given free Creative Cloud from TechSoup plus I purchased Acrobat 2020 many years ago. Now I have been approved for the non-profit Acrobat for $15 per year through Goodstack but I can't get the account to allow the change and put in a payment means. Thank you in advance for your help. 

my question is, if i pay for the creative cloud on my computer i have to pay another subscription to use the AI, PS and LR on my ipad?

I noticed that someone used my credit card to purchase your product. Could someone assist me with this matter? And check who the user is? I need this information to submit a report to my bank. Thanks!!

I thought my plan would end automatically in Nov, but now I see it was pushed to January. Times are tough and I can't afford this anymore, does it end automatically, or must I remove my payment details in Jan just to make sure.  Please help!

Hello everyoneAdobe does everything it can to rip us off on generative creditsI have been a customer of Formule pour la Photo since May 17, 2019In September, I changed my payment plan from monthly to prepaid.Adobe downgraded my generative credit from 250 to 100.It's incomprehensible, and the various supports tell me there's nothing they can do.Adobe's sales policy is truly deplorable.Is someone have an idea to resolve ma problem

Adobe customer service is shocking!! I have been trying since the 20/11 to get the remaining £170 refunded to me after I ended up with four accounts. I have been told 4 times the refund has been initiated but no refund. I doubt very much I will ever get the refund, I am absolutely shocked that this has happened. I have been subscribing for a number of years but I doubt very much I will subscribe again. 

Es gibt an anderer Stelle im Forum bereits einen Thread darüber, dass man die Rechnungsadresse nicht ändern kann. Es wurde dann auf den Dialog Zahlungsweise ändern verwiesen. Im Gegensatz zu dem hier gezeigten Dialog ist aber im tatsächlichen Dialog keine Möglichkeit gegeben, die Straße zu ändern. Oder gibt es da einen Trick? Für das Finanzamt ist das ganz schlecht, wenn die Adresse nicht stimmt. Und die zur Verfügung stehenden Themen für einen Beitrag sind ja extrem hilfreich für das Auffinden dieses Artikels. Leider musste ich auf Collaboration klicken, um den Beitrag absenden zu können. 

Hi! I registered for the Adobe program on November 02, but cancelled the same day because the package was not what I expected. I received a confirmation email when I cancelled the program.I was shocked to find that a monthly fee had been deducted from my account after the 7 day free periodI have confirmed AGAIN  the cancellation and am now being asked to pay 151.30€. Again, I had already cancelled Adobe on 02 November and received a confirmation email.What should I do?

Hi,I renewed my education license and Adobe verified it and it says "verified" so everything is fine.But I'm billed the normal fees,, not the educational one like it was before.And of course no way to talk to somebody at Adobe. Thx

Dear Support Team,I hope this message finds you well.I live in France, and my Adobe account profile is set to English. However, I have noticed that my profile appears in Russian, and Photoshop was downloaded and installed in Russian as well.Could you please explain why this is happening and guide me on how to change the settings to ensure that both my account profile and applications are in English?Thank you for your assistance. I look forward to your reply.Best regards,Alexandra

ben adobe üyeliğim yıllık süresi bitmiş ama haberim yoktu bu yüzden 102 tl olan aylık ücretimi 837 tl çekilmiş benim iznim dahilinde bile olmadan herhangi bir bilgilendirmede yapılmadı bu konuyu kiminle danışabilirim 

On November 22, I was provided with a code with certain conditions (redeem before December 30, 2024), which were not the same as those provided to me in the chat when I agreed to receive this replacement code. I was told that I could activate it for one year, meaning without any issues, when my subscription ends in June 2025. Until then, it is unnecessary to have two codes running in parallel with the same conditions. In the chat, I haven't been able to reach the right people to solve the issue, an Adobe problem, which for me will result in having to pay an additional 5 months for a code due to an error from Adobe

I would like to cancel my Adobe subscription, but since my plan has been suspended, I am unable to do so through my account dashboard.Could you please let me know if there’s any action I need to take, or if I should simply leave it as is? I would prefer not to have an inactive plan suspended for an extended period. 

I canceled my plan and right now, my account says "Service will expire on Dec 10, 2024 Annual plan, paid monthly" but my credit card is still showing. I don't see an option to edit or remove credit card anywhere. Don't they have live chat or email support where I can ask for help? I can't find the right place on the page to reach customer service directly. Thanks in advance!

  Hello Community, We have an important update regarding the sign-in process for Adobe apps. As part of Adobe's ongoing efforts to enhance security and following Microsoft's deprecation of Internet Explorer 11, Adobe is phasing out support for IE 11 in all its applications.   What does this mean for you? If you're using an outdated version of Windows or an older version of Adobe desktop apps, you might notice a QR code on the sign-in screen instead of the usual Adobe sign-in interface. This change is designed to ensure a smooth transition away from Internet Explorer 11 with minimal disruption to your workflow.   Although QR code authentication is a temporary fix, we highly recommend updating your operating system and Adobe apps to the latest versions to ensure you receive the latest security patches and enhancements.   To find out which Adobe applications display the QR code during authentication and how you can sign in, click below.   Adobe apps request f

Hello, I cannot cancel the free trial. I would like to cancel it.Please help me!Thank you!Evi

I got this email this morning, but my CC expires in June 2025. What does this mean or is this a scam? It comes from message@adobe.com so I assume it legitimate.

I have made the subscription payment and my money has already been deducted. However, I cannot access Adobe Illustrator; it prompts me to subscribe again and shows a 'Billing Issue' message. Please assist me as soon as possible. I have also tried retrying the payment, but it still fails.  

Hello everyone!I need urgent help. Last friday i bought cloud with all apps included with my dads debit card....but it says i am still in my old high school which i am not anymore and that they have to approve programs but i dont undertsand why? When i open my cloud it just says buy on Indesign etc. Evenm though i already bought it. Does my old school have to approve it or will i just throw my money away any help will be appriacated.