Account, Payment, & Plan

I canceled my anual plan in September and was informed that I would have an additional free month of usage in October. I agreed to the free month and DID NOT agree to any plan renewal. However my plan noww has gone up to $57.99, and it's truly too expensive for me. I paid for the October plan in order to cancel it, and now Adobe is asking me to pay an additional $300? I emphasize that I CANCELED MY PLAN IN SEPTEMBER AND DIT NOT RENEW IT. How can I cancel the plan and not be charged the $300!

Why am I being charged two separate fees each month?  Please advise/help.

Hello. I've been trying for few days to buy the Adobe Students plan. After the step I introduce the College and study program I'm following and click on buy button I'm returned to the step where i have to introduce the cards credentials. All of the cassettes with card credentials and postal code are red. The only cassettes that are not red are the Name, Surname and phone number ones. I would really need some help with this one.

Hello, I am attaching a screenshot of the charge to my card and I do not recognize the charge for 1 year, it only required the monthly subscription, it was a mistake that the entire year was charged and now I want to cancel it and get a refund. The payment was made on 10/19/24 at 6:00 A.M. And I am making the claim the same day.                

Last month I accidentally subscribed to premier pro , I never used it at all . Never downloaded it , and I used 0 credits . I want to cancel the subscription but since it is an annual subscription billed montly , they want to charge me $140ish to cancel . I literally never used the service , I would just like to end my subscription. Can someone please help ?

i see this quote all around the forums as an answer to people trying to remove their credit cards from your billion dollar company who hasnt made a way to remove credit cards STILL in 2024. Like, are yall really hurting so bad that you cant just be an honest, reliable company? this post was made in 2017. YET, here we are 7 years later, and still no way to remove credit card info.https://community.adobe.com/t5/account-payment-plan-discussions/removing-saved-credit-card-details/td-p/9452392 "your credit card information is safe with us" sure, my info is safe...until its not... https://www.bankinfosecurity.com/adobe-a-6122 honest people are trying to give you money and your greedy goblin hands can't seem to treat your loyal customers with respect. open source applications will be the end of you. at the rate, its just a matter of time. RIP BOZO 

Hello Adobe community. I'm having a real problem trying to edit my PDF. I have a subscription to Adobe. I open my document. I click "More Tools ".. One of the choices is "Edit PDF". I click on that and nothing happens. So I go to the bottom and even though I already have the Adobe app I click "Get App". Nothing happens. I go back trying to figure it out . It keeps trying to sell me a more expensive product. Also, I'm already logged in and have a subscription but it keeps telling me to log in and trying to get me to subscribe. At the bottom of some screens it says It says "an unknown error occurred" on an otherwise black screenI ask the assistant but it only wants general questions and gives general answers. I've edited before and I have a recent iPhone 15 so that shouldn't be it. What is going on? Why if I already have a subscription is a simple, working edit button not on the screen?

I'm trying to buy the Creative Cloud, but it keeps saying that both the expiry date and post code are invalid while they both are correct. Any help?

Hi there, I would like to cancel my plan without having to pay the fee. The reason i'm trying to cancel is because I can't afford it right now and I cannot afford to pay a cancelation fee of $200.

16 October should have been the last day of my Yearly, monthly paid plan. Instead my plan got renewed with a hefty amount of increase in the price. There is a notice of renewal email I have from Adobe that I didn't see, but I never agreed for this renewal in any way or form. I can't cancel my plan from the Manage Plan button, because it asks me to pay the new bill first. Outrageous. Also there is not a call center of Adobe in my country to ask for help. What can I do? Only 2 days passed from the new bill

Hola a todos! tengo una suscripcion activa hasta febrero de 2025. he adquirido un codigo anual para ps+lr y al canjearlo no se ha acumulado, hay alguna forma de subsanarlo y que si se acumule? estaré perdiendo 4 meses de suscripción.gracias

Hola. He leido algunos post acerca de este mismo error. En mi caso estoy intentando suscribirme a un plan anual de todas las licencias de adobe. Me rechaza todas las tarjetas. Ha rechazado el pago por paypal alegando que no esta disponible cuando no es cierto. Por ultimo ha rechazado el pago por google pay. He contactado con hasta 5 agentes del soporte tecnico los cuales me han proporcionado pasarelas de pago pero el pago sigue fallando. Ha fallado hasta una compra d e suscripción anual a través de amazon. He consultado todo lo referente a mis datos con el banco y por último he tratado de contactar con la cuenta de x adobe care. Hasta el momento no han sido capaces de ayudarme. Tampoco veo que las pasarelas de pago estén caídas en españa. ¿Qué puedo hacer? Muchas gracias por su ayuda.

Please regard this as a formal letter to  Adobe.  My name I Jeffrey Sperazza, and I am cancelling my $21 and change subscription to Adobe.  I did not even know I had a subscription and was paying it automatically.  I only needed to use it for one document, and since you do not provide a single minimal charge for one document, I went with the free trial and forgot to cancel it.  I am a very poor person.  I make 19k a year and I am dependent on housing assistance, medicaid, food stamps, but that is not enough.  Due to payments to you, I am now dependent on food pantries for my survival.  I cannot afford to pay $89 for early termination of the subscription that I did not know I was on, and I never agreed that I would pay for an earl termination fee since I never read the fine print.  I just needed a quick service for one document, and I fogot to cancel the free trial.  I am now going to change my debit card number so that when I do cancel

Im out of work and I took this subscription when I was ok. Now it costs me £10 a month which does not sound a lot but in my household it is a lot of money for anything that is not heating or food. I tried to cancel and it says i need to pay £40, thats two weeks shopping, or rent money or heating. Its not fair to be charged to cancel what you subscribe to? Amazon dont. Nexflix doesn't. I dont know what to do? Trying to stay afloat. This hurts everytime a payment goes out. Ive already taken a payment holiday. I dont want to take another. Im Worried.

Hallo liebe Community,  mein Abo der Creative Cloud hat sich nach zwei Jahren nun wieder automatisch verlängert. Soweit ich weiß, habe ich aber innerhalb der ersten 14 Tage nachdem das neue Abonnement gestartet ist, die Möglichkeit dieses zu kündigen. Vor 3 Tagen hat das neue Abo begonnen und ich wollte gerade kündigen.Allerdings wird mir jetzt angezeigt, dass ich 50% des Preises selbst zahlen muss. Kann mir da jemand helfen?  Danke und viele GrüßeKaro 

I'm planning on purchasing multiple licenses for an editing classroom. Can I use one master email for students to log in to Adobe? The students attending our after hours program do not have school emails, just personal. As an admin can I create a single login email for all the Mac Studios. These are middle school students only using our machines in house. Thanks for the help!

He cambiado de plan, no obstante he recibido una factura (HE01806600091CAR) anticipando el pago de impuestos a un año vista (octubre 2025) sobre un plan que ya no tengo.

What if you just say it's a free trial until today, but don't tell me the exact time? Are you kidding me? If you write down that it's a free trial until today and not what time it's until today, of course, it's until 24 o'clock today. So I was going to cancel the plan around this evening, but suddenly the payment was made today. Obviously, it's Adobe's fault. It's robbing consumers of money. As soon as you see this, please cancel my plan, cancel the payment, and refund it. I'm so dumbfounded. I didn't even use any Adobe programs today. And if I cancel the plan myself, I don't think Adobe will give me another refund, so please cancel and refund the plan yourself. Please do it as soon as possible.

добрый день! Сегодня списались с карты 1159.20 рублей . Когда я оформляла подписку, то была введена в заблуждение, так как оплатила уже на год, а получается что теперь будут ежемесячно снимать. Хочу чтобы вернули мне полностью деньги и отменить подписку.

Why I cannot fill VAT ID in Billing and payment screen, details as  

Hello Community, I have been having difficulty making my payments for Adobe Photoshop. I'm in a different financial situation since I started with the Photoshop App. I've tried to cancel everytime but their policy charges you more to make up for the early cancellation cost. I have stopped using the App awhile ago since my finances got away from me. I'm trying to cancel to pay my more necessary bills and every dollar is precious. So paying the cancellation fee is huge burden as of now and to continue to pay for a subscription I don't use and desire to save to get out of this hole is so important.  Has anyone had any experience with Adobe canceling your subscription due to underforseen financial  restraints?

i would like a refund and to talk to a ACTUAL PERSON NOT AI. but i am not sure how to get one. i changed my plan from the creative cloud all apps 100 gb plan to the creative cloud photography plan with 1 tb (which is $20 without tax.) days before i would have been charge the $60 without tax for the 100 all apps plan. but instead of just changing the plan it charged me for the adobe 100 gb plan (which i don't want) AND the photography plan. trying to talk support about it through chat is useless. i can't afford to just be loosing money like that. ;~; i have no idea what to do or if i can get that money back which really sucks bc i don't have a lot of extra money to start with. i have sense called the all apps 100 gb bc i can't afford at all to be charge $60 again. 😕😕

I received a cancellation of my subscription back on June 30th.  I honored the email cancellation.  Yet,  I am still being charged monthly for a subscription which Adobe agent is saying I am under a new contract.  I am asking for a refund for July, August, September and now October.  This needs to stop.  This will be the second time trying to cancel my subscription.  Who can help me with this one?

Hello- I wanted to consult the community regarding an issue that im having. I am a student and I signed up to a student user with Adobe and applied all the needed documents. However recently I found out that throughout the last year I was charged a full price without the 50% discount. I didn't find any way to contact anybody in Adobe- I also can't just cancel my plan because I will be charged a cancelation fee so I'm stuck paying twice as much as I should, without an ability to get a refund or to stop the payments. Is there someone who can help?Thank you!  

Boa noite contratei um pacote mensal e foi cobrado o anual. Alguém poderia me ajudar?