Account, Payment, & Plan

hola me llamo antony quiero informar que realicé el pago  por la compra de dos programas: Adobe Illustrator y Adobe Photoshop. Posteriormente, solicité un reembolso a través del soporte de Adobe. Sin embargo, el monto reembolsado no fue el total de lo que pagué originalmente.Solicito una revisión de mi caso ya que solo fue devuelto la mitad del monto original y la restitución del monto faltante correspondiente al pago original.Quedo a la espera de su pronta respuesta y resolución. gracias

I cancelled my subscription within the cancellation period, but are still being charged monthly.  How do I get this subscription cancelled?

Acabo de recibir un imeil por el que pasan a aplicarme exención de impuesto.Nada ha cambiado ni residencia ni datos.Me han venido cobrando impuesto todos los meses y ahora dejan de hacerlo.En soporte chat no saben darme una respuesta dejando que yo decida el que vaya o no con impuestos la factura.Soy particular, no empresario.¿La exención conlleva responsabilidades para el particular en el país en el sentido de autorepercutirse el impuesto? (España)Los servicios intracomunitarios están exentos de IVA. ¿Desde dónde se factura a España?¿Cuándo Adobe está obligado a repercutir impuesto, en el caso de España? y ¿Cuándo no? Antes era conocedor de la legislación, pero tras 15 años jubilado he olvidado muchas cosas. Pero mantengo la inquietud por hacer las cosas bien. Además de lo dicho anteriormente, querría conocer si, en ausencia de impuestos en factura tengo, como particular, que asumir alguna responsabilidad? Gracias.  

Hesabıma 2 ay öncesine kadar bi sorun yoktu fakat 2 aydır ödeme yapılmasına rağmen kredi kartımdan heray çekilmesinde rağmen hesabıma girdiğimde deneme sürümünü etkinleştirin deyip duruyor çoğu adımları yaptım mailde attım fakat bi türlü sorunu çözemedim öğrenci sürümünden satın almıştım aylık 133 tl ödeme yapıyorum zam geldiğinden dolayımı böyle bişey yaşıyorum bilmiyorum şubatta başlandı ve yıllık başlattım aylık ödeme alınıyor ama ne fatura görünüyor nede başka bişey 

Не можна продивитись ніяку інформацію про обліковий запис, ні план, ні керування підпискою. 

Technisch unausgereift, Kundenservice versteht die Problematik nicht, Kunde darf sich per Einschreiben an den Rechnungssteller in Irland wenden. Auf den schriftlichen Widerruf der Einzugsermächtigung wird nicht reagiert. Problem:Auf 1 Rechner, mit 1 hinterlegten E-Mailadresse kann ich die Adobe-Programme nicht 2 x verwenden. Adobe sieht das anders und schließt bei der Abo-Umstellung nicht alle aktuell laufenden Programme mit ein. Dabei ist es gar nicht so schwer:Aktuell sind in Anwendung: PS/LR + Illustrator + InDesign. Diese sollten heute in das Voll-Abo umgewandelt werden. Im Vollabo ist PS/LR enthalten. Leider sieht die Programmierung auf der Website das anders und möchte mir gern das Voll-Abo in Rechnung stellen UND zusätzlich PS/LR ein weiteres Mal. In dieser Sache wurde bereits im August wochenlang sinnfrei herumgeschrieben und das Problem nur tw. gelöst, in dem die Doppelabbuchung wieder erstattet wurde. Nun meldet die Rechnungsübersi

Bonjour,  J'ai souscrit à la version abonnement gratuit au début de l'été et j'ai voulu annuler l'abonnement lorsque c'était encore dans la période des 7 jours, sauf qu'à ce moment là Adobe me propose de continuer l'abonnement pour 0,0euros par mois jusqu'en septembre, j'ai accepté et je n'ai jamais réutiliser photoshop que j'ai utilisé une seule fois pendant ma version gratuite pour modifier mon logo, et là je n'arrive pas à résilier on me demande de payer 117 euros,  Je ne sais pas quel est le moyen pour annuler cet abonnement et ne pas payer les frais ? merci par avance     [Mod: Moved to the Account, Payment & Plan forum]  

i put my credit card details in and all and when i press on agree and subscribe it gives this error "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." and it says "Invalid Input"

Ich habe folgendes Problem: Im Juli 2024 habe ich eine kostenlose Testversion von Creative Cloud gestartet.Nach Ende der Testversion wurde dies kostenpflichtig und mit wurden seit Juli 2024 monatlich 66,45€ dafür abgebucht.Aber leider habe ich kein Zugriff auf diese „Vollversion“ von Creative Cloud, da in meinem Account „kostenlose Version“ angezeigt wird.Das bedeutet: mir wird seit Juli monatlich der Vollpreis von 66,45€ abgebucht, obwohl ich kein Zugriff darauf habe. 😕😕Dadurch das „Kostenlos“ angezeigt wird, kann ich  das Abo auch nicht vorzeitig abbrechen, was ich eigentlich tun möchte! Ich habe in den letzten Wochen  versucht, dieses Problem selbst zu beheben und habe gemerkt, dass ich  bei der Erstanmeldung einen Fehler in der Log in Mail Adresse gemacht habe.  Ich habe statt "hotmail" "hotmaill" geschrieben  und diese Mail Adresse ist leider fehlerhaft, da ich versehentlich ein „l“ zu viel bei hotmail gesetzt habe. 😕&#x1F

Ich möchte Premiere Pro testen, es gibt ja eine 7-Tägige Testphase, die gekündigt werden kann. Habe mich also angemeldet um diesen Testzeitraum anzufangen, doch immer wird mein PayPal Konto abgelehnt. Auch die Kreditkarte wird nicht akzeptiert, weil immer vrschiedene Informationen "Falsch eingegeben" wurden, obwohl alles gestimmt hat.

My, trial period got extended without my knowledge. I tried reaching out to the customer service. They say they are pulling up my profile. And then they disconnect without any response. Is there a way for me to reach out to the Adobe Customer service or sue them for the horrible mentally damaging customer service experience?</span;>

Hello, I am user from India. As per requirement of Indian Tax laws I require your tax residency certificate, No Permanent establishment declaration and Form 10F for the year 2023.Please share urgently on my registered email ID 

I don't know where to go to ask this question; I paid for a personal subscription but when I try to launch the applications, I have an error message that tells me that my license has expired, the problem may have arisen from the fact that I previously had a business license but which is no longer current, I don't know how to solve this problem. ( If you think you know how to help me, please don't hesitate. ) 

Hii!After my new school year started I had to rebuy my 1-year subscription. I do this via an external, trustworthy website that gives me a student discount. Before rebuying, I got two e-mails regarding my Adobe Portfolio, asking me to renew my subscription. I did this on the actual date mentioned, the 19th over september. In the e-mail it says I wouldn't lose any of my content, yet my website seems to have fully disappeared and reset like I have never had one. Is it just lost forever, or can I do anything to get it back? A screenshot of the e-mail:Kind regards, Mare

My subscription will end on October 10th. I wish I hadn't cancelled my subscription and I would like to renew but that doesn't seem possible with the same account. I cannot afford to wait until the subscription runs out in order to renew as I realised that I have client website that depend on Adobe Fonts. I also don't want to renew on another email and transfer these fonts over, but it looks like that's what I may be forced to do. Surely there must be a way to undo a cancelation... Please let me know if this is possible! I see posts from 2017 saying it wasn't possible back then and honestly if this is still the case I find it a cruel practice to not allow someone to undo a cancelation. There's no good excuse why something as simple as this cant be done so it seems like Adobe is using this a stick to punish users who leave. That's a very nasty business practice. It's things like this that made me want to leave in the first place but then Adobe have such a monopoly on all sorts

I received this email wanting me to participate in a survey/discussion and offer a $150 gift towards my account.  See email below.  Is this legit? From email: mail@mail.adobe.com     Dear Jon,Adobe is continuously committed to improving members’ experience. As such, we occasionally reach out to members for their feedback – this is one of those times. You are among a select group to receive this invitation to participate in an online discussion where you can help shape Adobe Creative Cloud.Bond Brand Loyalty, Adobe’s partner in this engagement, is hosting this virtual discussion in August.The discussion will require participants to use their own computer with a webcam and microphone. Participation is voluntary and there will be no sales or solicitation of any kind. The discussion will last approximately 1.5 hours and each participant will receive a $150 Amazon e-Gift Card* as a token of our appreciation for your time and effort.Please

So what happened was:I was reminded of the fact that I wasn't seen as a student by Adobe anymore and I paid the full price you would for a normal subscription instead of the student plan, but I'm still currently a student for a year and re-verified this on my Adobe account. Is it possible somehow to get a refund for the extra money I paid for this months fee or do I have to live with it?

Hello! I have had an annual subscription to Adobe Premiere Pro since January. I would like invoices to be issued to my company with a Tax Identification Number. In the payment plan settings, you can only add a VAT number, and that is not what I want. Where can I change the information about issuing invoices.Regards and thank you!

I have the Creative Cloud All Apps membership which I started over a year ago, and now when I want to cancel the plan, it's telling me that I have to pay an early termination fee despite it being over a year now, why is this?

Me faltaba dinero en la tarjeta de crédito y cuando verifiqué el historial de la tarjeta me di cuenta que Adobe ha estado cargando dinero de mi cuenta. Ayer lo hicieron, intenté comtactar soporte y no pude y hoy cuanso volví a mirar me di cuenta que habian cargado 100$ que en mi país es un montón de dinero y lo peor es que no sé de que se debe. Necesito solicitar el reembolso de mi dinero y los Agentes de servicio no sé donde se metieron.  

I have a very old computer, but for many years, happily used CC 2018 apps. I recently changed my payment method from credit card to paypal. .In doing so Adobe Application Manager stated I need to login to start a trial version. Now, trial version is run out and cannot access apps. Is there a way to reconnect my CC 2018 apps to my subscription?

저는 Adobe Illustrator 체험판을 2월 8일에 사용하기 시작한 후, 며칠 동안만 사용한 뒤 플랜 취소를 깜빡하고 프로그램을 삭제했습니다. 그 후 7개월 동안 결제가 이루어지지 않아 구독이 취소된 줄 알고 있었습니다.하지만 어제 결제가 이루어지면서, 구독이 여전히 유지되고 있었다는 사실을 알게 되었습니다. 프로그램을 삭제한 이후 전혀 사용하지 않았고, 구독이 계속되고 있었다는 것도 인지하지 못했습니다.이번 달에 결제된 금액은 소액이더라도 제 생계와 직결된 금액으로, 다른 중요한 용도에 사용해야 하는 돈입니다. 14일이 지났는데도 전액 환불을 해주는 사례가 종종 있던데, 저도 가능할까요?I began using the Adobe Illustrator trial version on February 8th and only used it for a few days before forgetting to cancel the plan and deleting the program. Since no payments were made for the next seven months, I assumed the subscription had been canceled. However, I found out yesterday that a payment had been processed, meaning the subscription was still active. I haven’t used the program since deleting it and was completely unaware that the subscription was still ongoing. The amount charged this month is critical for my living expenses and is intended for other important purposes. I've read that full refunds are sometimes provided even af

Hey there i had bought the Lightroom cc app on App Store with my mobile phone then when I wanted to buy the Lightroom cc app for my computer I had to cancel my mobile app through App Store. when I did I still was not able to buy the complete formula for my computer (Mac).I created a new adobe profile to be able to buy the app but now my documents and all my previous works are related to my first adobe account. how can I get all in one account? thank you

 I bought the ALL APP package, I didn't need it so I asked for a refund, the support staff helped me refund to a new card, but in the end it was still refunded to the frozen bank. It's all a lie, they are a professional scam company  

Can someone explain what exactly happens if your subscription gets suspended? Do you have to pay any fees or the rest of the remaining bill?