Account, Payment, & Plan

I have it set up to pay for Adobe on a monthly basis, however it keeps tells me my trial has expired and closes the app. I verified once more that the payments are still being made successfully and they are.  What do I need to do to get this resolved?  

Olá , tudo bem.Preciso de ajuda.Cancelei minha assinatura da Adobe acrobat pró logo após o vencimento do teste gratuito e a cobrança consequentemente . Logo após o cancelamento com sucesso no dia 28 de agosto de 2024 o suporte me garantiu o pagamento do estorno do cancelamento em até 7 dias.Até hoje dia 07 de Setembro ainda não recebi o meu pagamento do estorno em minha conta.Admiro muito o trabalho e a grandeza de vcs com a Adobe ,e venho pedir encarecidamente que  etornem meu pagamento que me é de direito , pois necessito dele pra outros fins de meus orçamentos mensais da casa .Peço que me ajudem por favor e desde já agradeço.Claudio.

Hi, I only needed to use adobe for one day so did the trial but now it's saying I am signed up for the annual program and it's charging me 30 a month and won't let me cancel unless I pay a large amount.can you please help me get the charges refunded and it cancelled?

Dear team!I am very dissapointed of the behaviour of Adobe.I wanted to test Adobe Pro Reader for several days in order to decide if I use it.I found out within a day, that I wont use it and that I won´t to have it, therefore I cancelled the program so you wont charge me for it. It was right during the second day of my trial!However, I found out that you charge me according your annual plan, a monthly a fee anyway, on the product, which I didnt order and which I, once more, cancelled within the trial period you propose to your customers!!! I was aware of it, so I went thru your system and cancelled the trial program.Please, how do you want to solve it? You propose me to pay more than 60 dollar to be able to cancel the annual plan before the termination of the annual plan, which I find really ridiculous from you.It is very unbelivable how you behave to your customers!Please. let me know, how you can handle the situation. According to the other community posts, which were locked for new p

I have canceled my Premium Pro plan 2 months ago, and now when I check my bank account, the software is still deducting my money monthly for the plan. I checked my account again but no Cancelation/Plan Management option.

I opened a photography plan in 2021 using my personal email, but i then upgraded to creative cloud plan using my school email. 3 years later i noticed that i was still getting charge for the photography plan. Can i get a reimbursement for the photography plan? Adobe kept chrging me for a plan when i had upgraded from that plan. not fair.

HiFirst I ended my Creative Cloud subscription because I only need Photoshop and Illustrator.Then I subscribed to Photoshop, but in the Plans page I can't find any button to add the plan for Illustrator. What can I do? The system forces me end my subscription to Photoshop if I want to get Illustrator.    

I want to cancel my trial version but I cannot do it since i can't see my plans please someone help me

Hello Community,. What is the best plan for a team of 4 people using the Adobe Acrobat? We do not need photoshop or other options - just the adobe acrobat for editing pdfs/signing/organising pdf etc.  I appreciate your guidance!

i just paid and the money came out my account but adobe saying it was declined. and im still locked out. Customer Service saying they are closed for the weekend, who can i talk to today!  

Re: Adobe Case ADB-35309785-J8W1I started a trial subscription on June 28th and tried Adobe Acrobat on that day.  I decided I didn't want it. I cancelled my subscription on July 6th, just after I was billed.  Then, I contacted Adobe requesting a refund.  Not only did Adobe not give me a refund, but instead, you continued charging me each month, even though I cancelled the subscription and stopped using it in June. I just cancelled me subscription for the second time.  Please refund me for the last three months, or at least two months.Chris

I recently subscribed and my subscription was cancelled and the invoice disappeared from the site and the amount was deducted. What happened?

Resulta que por error adquirí el plan anual en lugar de el mensual en ligthroom movil y solicité un reembolso, este fué aceptado pero el dinero no volvió a mi cuenta, de esto ya hace una semana,  alguien sabe cual el el tiempo de espera para que el dinero te sea transferido?

I only intended to evaluate this software over others during the free period. I then forgot to end the subscription at the end of the free period - so was happy to pay a monthly charge. HOWEVER, they now want to charge me nearly £90 to cancel, otherwise I have to pay for the full year. Pretty disgraceful.    [Topic edited for clarity.]  

I accidentally signed up for Adobe and then cancelled it. They charged my credit card, after the trial I cancelled and no I don't know how to get my money back. very hard to find out where to go and who to talk to ??How frustrating 

Hello! I got a problem here's a description of it: I decided to use Adobe Photoshop for the first time and there was a period of 1 week after which I did not use the application, but I was charged anyway, please tell me what to do(I stopped using the program because I didn't like the subscription price as well as some other aspects of the interface, sorry for bad ENG i use google translate)

Hi, I got a free trial to use Adobe photoshop on the 28th of August and i said i should cancel before the 5th September which i did and Adobe still charged me. Im honestly so dejected and dissapointed im a college student and adobe literally took my money i use to live. Any help is greatly appreciated

Instalé la prueba gratuita de Photoshop para terminar unos proyectos para la universidad. Pasados los 7 días de prueba gratis, me llega al correo de que tengo problemas de facturación, tengo que pagar para seguir con la suscripción pero la quiero cancelar. Voy a mi cuenta para "actualizar" los detalles de pago y me sale que no tengo plan. Luego me sale que supuestamente tengo el de photoshop y me dice que no puedo cancelar la suscripción.  Espero obtener respuesta pronto y me puedan ayudar a cancelar la suscripción.   Gracias.   Nicole.   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

I do not have an Adobe plan according to my account page but I have been charged month after month with no way to cancel.

I have cancalled my adobe creative cloud subscription and uninstalled it from my computer but I am still getting invoiced and I got an email saying my account is now suspended for non payment. But when i go to my plans it says I have no paid plans and no activated devices?

hello i've bought the free trial and used it for a week but because of my surgery i wasn't able to cancel it after 7th day and my subscription asks me to pay for a whole month. i havent bought the full month yet and it will be my first monthly purchase after trial if i pay but i won't be able to use it this month because of my health issues and what i want to ask is do i have to pay the cancellation fee after buying for the monthly subscription and cancelling right after? i don't want to pay the cancellation fee and i want a refund after i pay for the month. it says if i don't make any move my account will be suspended and i have read somewhere that getting suspended means i have to pay more fees? is it true i don't really know please enlight me on this topic because i wont be able to use it anyway. by the way it has been more than 14 days since my trial ended.

I signed up for a free trial of Acrobat Pro in early July.   It wasn't helpful and I canceled prior to the end of the trial.    I continue to be billed monthly by Adobe.  I've canceled this three times now!

I have an annual plan and pay through PayPal, and since June, I've had a problem with the card linked to PayPal, so the monthly fee wasn't charged (the account was suspended, as it should). But since I was on vacation, I didn't notice that this issue with payments was happening. Now, I want to use my account again, and what I want to know is if I have to pay anything extra to remove the suspension from the account or if it's enough to update the payment details and I'll have my account back without any additional cost.

Here is my order number: AD02708300587CTH.I have already requested a full refund, but I have not received it yet. It has now been 10 days.

I bought a free trial and forgot to cancel it so I was paid. I canceled when I saw this. It's been 11 days since the plan was taken. Will this be refunded?