Account, Payment, & Plan

I started a free trial and it was approved with my credit card but when I try to convert to a document to a PDF, it brings me back to the page that has the subscription prices and the 7 day free trial. When I click on the free trial again I get an error saying "couldn't complete purchase- Already Purchased" What do I do?

Es muy difícil dar de baja la prueba gratuita de Adobe. 

I have set up a free Adobe illustrator trial on my deskktop for 7 days but can I try the ipad version too ?  or do i ave to set up another free trail for the ipad?  I cant seem to figure it out and it doesnt seem that easy and I am finding it frustating for a new user.   I have downloaded illustrator on my desktop  

 I have a problem paying the monthly fees When i try to purchase the monthly fees for adobe a message ocurre to me that there is a problem with my credit card i tried all my credit cards and the problem still the same 

hello!I went to the site on December 19 without registering.On December 19, the amount of $ 79.99 was withdrawn from my account three times. Three times!!!!I didn’t receive anything by e-mail. I didn't buy anything. now I had to register to write to customer support.how do i get my money back?

Hola ya hace un año que tengo el paquete adobe pero este mes me cobraron doble, controle y el mes pasado ya lo había pagado , quisiera saber como se puede solucionar 

Todo ano é o mesmo problema, os mesmos dilemas difíceis e burocráticos de se resolver.Se coloco o cartão de credito para renovar automaticamente cobram valor muito maior, temos que ligar e negociar.Me pergunto:Para uma empresa que negocia venda de plataforma magento (ecommerce), não deveriam ter algo mais inteligente para cobrança de renovação? 

HelloMy payment was taken from my credit card twice, can you refund one of them?

Já chequei meus planos e não existem pendências, a Adobe já cobrou o MESMO VALOR três vezes esse mês.Já tentei entrar em contato pelo chat mas nenhum agente me ajuda ou entra em contato, além de que não existe um único e-mail de suporte para entrar em contato (se existe, com certeza não o deixam público nas abas de suporte do site)

Unfortunately, since I had to initialize my computer, I can no longer activate my subscription to the product I bought.Every time I try to activate the software, I get an error message back and I can't complete the operation. I have verified that I use the correct serial number and that I comply with all the instructions provided, but without success. I kindly ask for your support to solve this problem, as I have an urgent need to use Adobe Acrobat Pro for my work activities. Thank you for your attention and I hope to receive your response as soon as possible.

Hello, I want to ask for a refund to this application. My son put in my credit card and I was charged a money for two plans. How can I ask for the refund?

Hello, Recently, my account was debited with 57.99 USD ( July) 52.99 USD ( June) and 52.99 USD in ( May ) from Adobe. I have a an yealry subscription and it is for 549 USD and its paid already. So i was wondering why i was charges for former amounts. I noticed this recently only. Can somehow guide me to resolve this. Take my card details or something. Attachements : Credit Card Deductions for the last 3 monthsScreenshot of my active plan

Hice una prueba de un mes de prueba gratis y ahora me pide que lo pague. No entiendo como puede ser eso

Hallo,hab auf cyberport.de einen Code für Adobe Foto Abo 20 GB gekauft. Beim Einlösen kommt eine Fehlermeldung: "Das Land oder die Region zu diesem Code entspricht nicht Ihrer Adobe ID.Sie können sich mit einer anderen Adobe ID anmelden oder sich an den Support wenden, wenn Sie Unterstützung benötigen." Wie soll man das lösen? Ich hab 20 minuten lang den Support durchsucht, nirgends steht eine Telefonnummer. Adobe ist eh schon so teuer aber der Service dann noch so schlecht, dass man erst in einem Forum fragen muss. Extrem enttäsucht und verstehe, warum Adobe niemand gerne kauft. Was muss ich denn jetzt tun Adobe Team?? Einen Account erstellen in Deutschland?? Bitte schnell um Hilfe!!Dreist, hier steht, sie können sich an den Support wenden, aber es gibt keinen Support, man muss hier im Forum posten und suchen welches Unterforum passt. Ihr spart echt wo ihr könnt um den Kunden zu verarschen.

Hello, I canceled the membership of the account 3 or 4 months ago and paid the withdrawal fee, but they are still trying to withdraw money from my account and my membership continues, I cannot contact Adobe, e-mail addresses etc. no what can i do 

Been using Photoshop for more than a decade. Sporadic hobby user.  The change over to monthly subscription was no good me but I stuck with Photoshop. $15 per month was acceptable.  Regrettably, Adobe has been charging my credit account (my wife's card on the same account) ADDITIONAL $15, $15 and $70 monthly for YEARS.  My card only has 1x $15.  My wife assumed Adobe charges were my hobby subscription(s).  I assumed I am only charged $15.  That is what I see in my profile.   Our bad for not finding out sooner.  Adobe has no idea what services or email address are associated with the additional charges.  In fact, Adobe does not know what email is associated with those charges.  Without the OWNER's email address, Adobe cannot cancel ongoing charges!  I am removing Adobe's authorization to debit my credit card.  After more than a decade of photoshop (a little less time for Light Room), it is time to find an alternat

I am trying to receive my fiscal receipt as Adobe charges me monthly VAT, but still doesn't send me an electronic fiscal receipt, only the invoice with no fiscal value. When can I expect a solution to this issue? My account is from Mexico and we can use the fiscal receipts for fiscal deductions, and as you are charging us with VAT very month, I urge you to contact me for sending you my fiscal information and answering me when should you send me the fiscal receipt (not the invoice without any fiscal value). Otherwise, I would ask some help to the fiscal authorities in Mexico.

I need to cancel a subscription but cannot access my account because my account was associated with an email address that I no longer have access to due to a job change.  Please help!

//I'm using translation, there may be typos.//Hi, I'm an Adobe user for one year. For the second year, more than the price written on the site was requested. I didn't accept that. Then my account was suspended. I couldn't cancel that package. When I open the screen to manage my plan, I see a text telling me to update my payment method. If I update it, he's going to take that money out of me. I don't want to pay that money. Whether an official is looking into this problem.

Dear CommunityI am writing to request the cancellation of my subscription to Adobe Lightroom. It has come to my attention that I have been charged twice for the same plan. Therefore, I kindly ask for a refund of the duplicate charges that have been withdrawn from my account. Thank you for your understanding and assistance in resolving this matter promptly.Best regards. 

I changed my account email address some time ago and it looks fine however the monthly invoices keep being sent to the old one.  I have looked at edit billing but there is no option to update invoice email address, just postal.  Anybody solved this one?

I have chatted 3 times with Adobe and they don't understand.I used to use info@companyname.com for my Creative Cloud and Billing. We changed the company name and Creative Cloud login to info@NEWcompanyname.com. But all billing emails come to the old info@companyname.com address. In fact, it says I have to access my Creative Cloud with that old address too which doesn't work.There is absolutely no place in the Profiles or Account section online to change your BILLING email, only your Creative Cloud account email. We have triple checked our verified primary and secondary email accounts on file and they are NOT the old address that Adobe keeps using.All the threads here say I need to contact a chat agent. I've talked to 3 and they say they can't find the old address or can't change the billing address.Come on Adobe! Has anyone been successful in fixing this? I'm thinking about asking Adobe for a domain and email cost discount on my annual plan to preserve an old domain.

I do not have any active Adobe subscriptions. I used to but the card it was under was cancelled and I decided to never update since I wasn't using Adobe enough. Just noticed I have been getting charged on my newer card somehow yet when I go to my Adobe account I do not have any subscriptions. This is a double edged sword because since I do not have a paid subscription I am unable to speak to someone on the phone (what kind of company does this???). So what am supposed to do? This is theft and I am stuck because I cannot find a way to speak to someone at the company.

I forgot to cancel my one week trial and money was withdrawn from my account on July 10 (478.80 turkish lira). I cancelled my plan immediately but there was no refund even after 15 days after cancellation.

Here's the convo I had with support claiming they don't have the option to cancel my auto renew on my business account. Do I have any recourse? Today  12:24 PMAdobe Customer Care Virtual AssistantHi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.I need to cancel the auto renew on for my subscriptions. How do I do that?Adobe Customer Care Virtual AssistantOk. Connecting you to an agent who can help.Connecting you with a specialist as soon as possible.You are now connected to Brijesh, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.BrijeshHello, I'll be happy to assist you. I am afraid that we do not have the option to stop the auto renewal well in advance. You can always cancel the renewal close the renewal date.That's very convenient for Adobe and m