Account, Payment, & Plan

My school Kalmazoo Valley Community College changed its access for personal laptops using the Creative Cloud. I purchased the Adobe Creative Cloud Suite for my laptop. I used my student email as I had previously, but I am still showing Access Ended on Premiere Pro on my apps. Did I miss something when I made my purchase? How do I resolve this?

Today I installed After Effects through a personal email, but when I went to the Creative Cloud app on my Mac it said it was logged in via my email for university and it had started a 7-day free trial. why did this happen? and also what happens after that trial ends? I can't find any way to cancel the trial and I do not want to accidentally charge my university money.

Hello I re-updated my payment method and purchased my student subscription but it's marked as pending and I'm not able to use the apps 

I needed illustrator for a project that whould take up 1-2 months and I thought that I had purchased it for a month and could cancel when I would be done. I realised that I had signed up for a year of adobe and if I cancel now I have to pay a rather large fee. What should I do? I had no idea there was a fee for canceling and I know that's my bad but is it possible to cancel without paying the fee? I'm not going to use adobe for a whole year and it feels like a complete waste of money. Please help!!!

Cancele mi plan antes de terminar la prueba gratuita y aun asi me cobraron!! sin mi autorización necesito urgentemente saber si se me va a reembolsar el dinero 

Hallo zusammen, ich möchte mein bereits bestehendes Standard Abo (61,95 €/Monat Creative Cloud mit Allen Applikationen) auf ein Studentenabo umstellen.Unter dem Reiter "Besser geeignetes Abo finden/Abo wechseln"  > "Benötigst du Hilfe beim Aktualisieren oder Auswählen eines Abos (Jetzt loslegen)"  gelange ich zum Punkt: "Teile uns mit, warum du dein Abo wechseln möchtest. Wähle eine der folgenden Optionen aus, um fortzufahren." > Wählt man an dieser Stelle die Kachel "Ich bin Student/-in" aus, gelangt man lediglich zu einer Übersicht des aktuellen Abos und kann dort keine Änderung vornehmen. Wie ist es möglich, das bereits bestehendes Abo anzupassen? Besten Dank! 

I got charged for a subscription that I cancelled in the first day of my free trial. I have email evidence of this.I never thought I would have to use a messaging board to try and connect with someone who can actually help me. But I've been searching everywhere including waiting for an answer from the chat for nearly an hour now. I need a direct link to apply for a refund and not a link to everything but how to apply for a refund which is what I've been given so far.

I have been months trying to contact sales in order to get any pricing details besides the free tier for acrobat PDF services in order to use the API for table an image extraction from multiple pdfs and I did not get any response at all. 

Going back to School new subscription from school. But my current subscription is still valid and paid until April 1, 2025.What happens to the money?Will it be postponed until my school subscription is done?? Thnx for the replys!

I have Adobe account from 29. 8. 1022 – so today id 14th day from the renewed subscription. I would like to change the subscription from the year plan payed monthly to the monthly plan. My question is, if the 50% fee for cancelation aplies to me at all and if so – is the 50% from the month or the year? I hope this is understandable, many thanks for help.

I downloaded Photoshop, entered my card details and had a 7 day free trial. Once it ended, at that tome I didint have enough money in my card so it didn't pay and I didnt use it for 2 weeks. Now I decided to use it again and I pressed in settings to try charging my card again. It took my money and when I try to open photoshop it still says I haven't payed. PLEASE HELP ME   [Mod: Moved to the Account, Payment & Plan forum]  

Dear Support, We have a Personal subscription for Creative Cloud All Apps, 100 GB. The registration was made with the email REMOVED I am attaching the invoice if needed. Yesterday, we purchased a Creative Cloud All Apps package, but a business version, within the same account. The new subscription appeared in the Admin Console (which, as you know, is only available for Business packages). The problem is that the license, which was prepaid for 1 year, has disappeared from the REMOVED account. Furthermore, I can no longer find our previous invoices in it. I tried removing the REMOVED email from the Admin Console by creating another administrator, but I received the following error message: "Your action cannot be completed, please try again shortly." We would like to use the product we paid for during the remaining period. Thank you,Oliver Urban   This is a public forum, not Adobe suppport... personal information removed... Moderator

Me dieron prueba gratis de adobe y antes de que se venciera lo cancele pero me estuvieron cobrando $2,011 y me los quitaron de mi cuenta alguien que me ayude con estas ratas:))

i am not able to manage my plan or cancel my plan  bcz of manage buttton in is invisible, how i can crach this problem.  and my free trail ends on 11th of this months.   How to crack this problem. You`ll be able to modify your plan shortly, please wait a moment and try again.

Hi, I just saw that I pay two time a month my subscribe (9th and 26th of the month). How can I contact someone to help me with this ? Thanks !

Hello, basically, that's the problem. I've paid my suscription but I can't use it? How come?

Hi, I purchased adobe creative cloud subscription for a year a week ago and till today I still can't use it because there is a communicat "You will be able to manage this plan soon" and "Your new plan payment has been received and will be available for management shortly". The money still they leave my bank account, and i need to know why it is taking so long? I need to to use those programs as soon as poosibble.

When i try to renew my expired subscription to Adobe Illustrator i get met with this notification on the purchase tab I can't close it without clicking on one of the options and it just leads to a browser tab with other purchase plans, i'm stuck 

Searched everywhere for an adobe support chat or email to no avail. Had to find a post by another user who also wanted a refund to find out that this message board is the only place where you can submit support tickets.Well I got a free trial to use adobe indesign, and then it expired of course and tried to take money from my account (there wasnt any at the time) and now there is, I came to try and cancel the subscription before it would take any money out. Adobe basically forced me into paying it before I could manage my plan, when I clicked on "manage plan" I got hit with:"Unable to manageYou must resolve an issue with your payment details before making any changes to your plan."The only option I had here was "retry payment" or to add another payment option. So anyways I was charged twice over for both Indesign and adobe creative cloud, both of which I wanted to cancel but instead was forced into paying for just for the mere chance of altering my plan and cancelling it, and even

Cuanto tiempo si me atraso en el pago se desactiva la cuenta

Got an email this morning from billing.  My card on file expires this month, and my plans expire/renew in February and March of next year.  That's in 6 months and 7 months.  Hey Adobe, do you think your customers might appreciate slightly different wording?   I'm very well aware that I'm getting a new card this month, and I need to update all my auto pays.    Langauage like "avoid a lapse in service" and "we will re-attempt to charge your pending payments..." had me worried there for a minute.  Adobe, you didn't "attempt" to charge me because my plan doesnt renew for HALF A YEAR.   A scheduled payment six months from now isn't excatly "pending".  I'm HALF A YEAR away from risking a "lapse in service", and this is not something I need to deal with "within the next 24 hours".  I don't need the scare tactics before I have my coffee.   Seriously.  *go ahead, comment that it does say "(If applicable)".  

Прошу вернуть мои средства так как я не пользуюсь вашим сервисом 

Guten Tag,Ich habe gerade versucht ein Creative Cloud oder auch den Photography Plan abzuschließen, allerdings bekomme ich jedes Mal die "Kauf nicht unterstützt" Meldung. Ich wäre sehr dankbar, wenn mir jemand weiterhelfen kann. Ich habe das andere ABO vor ein paar Monaten gekündigt, wollte es jetzt doch wieder nutzen.MfG Epso

j'ai été facturé alors que j'ai résilié mon abonnement comment puis je être remboursé ?? merci beaucoup pour votre aide cordialement.

Olá , tudo bem.Preciso de ajuda.Cancelei minha assinatura da Adobe acrobat pró logo após o vencimento do teste gratuito e a cobrança consequentemente . Logo após o cancelamento com sucesso no dia 28 de agosto de 2024 o suporte me garantiu o pagamento do estorno do cancelamento em até 7 dias.Até hoje dia 07 de Setembro ainda não recebi o meu pagamento do estorno em minha conta.Admiro muito o trabalho e a grandeza de vcs com a Adobe ,e venho pedir encarecidamente que  etornem meu pagamento que me é de direito , pois necessito dele pra outros fins de meus orçamentos mensais da casa .Peço que me ajudem por favor e desde já agradeço.Não estou conseguindo suporte pessoal da empresa.