Account, Payment, & Plan

Estoy intentando solicitar un reembolso pero el bot nunca me deja comunicarme con un agente. Solicite cancelación el día 25 de junio. Se va a pasar el periodo de solicitar reembolso.

Unfortunately, our account missed the 14-day cancellation after using the Adobe product once.   Hopefully, pressure from government agencies will force Adobe to change its subscription-based service or make its terms more visible to consumers.  Is there an option to opt out of auto-renewal after one year currently?  Will Adobe soon have an opt-out auto-renewal after one year of the annual plan selection?  Likely, I will have to use the Adobe product less than five more times over the next six months and then will cancel.  Feeling frustrated and trapped.

Hello, I have a problem with the free period. I have agreed to a free trial period of 7 days, but I want to cancel it. I did not enter my card details and did not choose a tariff. The instructions on the website say that you need to check the "plans" tab, it says that I don't have any plans. Do I have to cancel something in order not to be in debt? Or will it be canceled automatically?

Dear Sir I am Already Uninstall This Software This SoftWare Is Not Working My Computer Because My System Is Not Accept This Software So Please Unsubscribe this Software So You Refund My Money for premiere pro 

I cant access my account due to forgotten gmail. Is it possible to change the gmail but keep the account? I dont want do end the subscription but right now i cant access the account because i dont have the password to my gmail. Is it possible to solve?

problème d'abonnement suite à un essai sur stock, je veux parler à un humain pour annulation-refundMerci

So just this morning my dad sent me money and apparently i forgot to cancel my yearly subscription on Lightroom mobile and now it took away my 20 dollars that my dad sent. Does any of you guys know how to get a refund because ive already canceled my subscription and it didnt give me my refund as it says on adobe help and support page. Please help if you guys know how to get a full refund.

Hi, i am having trouble accessing the apps and services that is advertised in the Adobe Illustaor Annual plan package.  If i go to "manage my account" it shows me my plan, then in another column it says "access your apps and services" with a link saying "16+ more". when i click on it, it shows me a variety of services and apps that come with the illustraor plan, 3 for desktop, 4 for mobile, and 13 for web.  What my specific problem is, it shows me that using the web software, with various versions of Acrobat are available. However when i want to compress a PDF or a file it says i must pay to upgrade or change my plan? This is really the only feature i need Acrobat for and cannot justify paying another 200$/annually because on occasion need to compress files to a smaller size? Are the PDF Services really not including "compression" as part of its service? It feels like for a 350$/annual plan that ive already paid for should accomadate my needs for simple tasks s

Alright, so I bought the Creative Cloud All Apps subscription for $21.99/mo, but bought it under my university email.  I want to cancel, but cannot because I need administrator permission. However, I didn't realise this would happen and now I cannot cancel anything, there's no option for cancelling.  If I don't cancel within the next few days, I won't be able to get a refund, and it'll continue to take $21.99 out of my account every month for the first year, then $50.99/mo the next year. What do I do?

I'm curious if anybody else is experiencing this issue... I just realized that Adobe started charging me for an acrobat subscription that i never signed up for. I have paid for creative cloud for several years (since 2021), but never once used acrobat. I looked at my account to try and remove my payment info (which apparently isnt possible) and noticed that I had been enrolled in an acrobat subscription december of last year.

Olá, tudo bem? Fiz por milhões de vezes o cadastro FREE/TESTE GRATIS do photoshop. Adicionei por varias vezes meus dados e os dados do meu cartão. Porque toda hora que eu ia TENTAR entrar no photoshop, pedia pra eu comprar ou testar gratuitamente. Eu ia e fazia tudo de novo. E sempre ao finalizar, dava como adquirido com sucesso. Mas até então, continua dando as duas opções sempre ao entrar no photoshop. Cheguei até escolher a opção de compra e permaneceu igual. Em todas as vezes disse que a partir de tal prazo iria começar a cobrança. Mas assim, eu nem consegui fazer uso nem gratuitamente e nem comprando. Eu já estou avisando agora, pois não consegui fazer uso. Exatamente por isso não quero nenhum tipo de cobrança. Acredito eu que serão varias inclusive. Pois foram milhares de tentativas!

Hallo, ich wollte grade mein Adobe Code einlösen und dann kam dieser Fehler hier:  Das Land oder die Region zu diesem Code entspricht nicht Ihrer Adobe ID.Sie können sich mit einer anderen Adobe ID anmelden oder sich an den Support wenden, wenn Sie Unterstützung benötigen.  Wie kann ich diesen beheben?  Liebe Grüße!

I am in Argentina and I want to subscribe to Adobe CC but I only have a local card and PayPal isn't available in the paying methods for Argentina in Adobe so is there any way I can pay for a CC subscription with my local card?

BonjourUn message me dit que mon abonnement (photoshop et illustrator formule étudiant) a expiré alors que je ne l'ai que depuis septembre 2023 (minimum 12 mois)Ce matin photoshop fonctionnait, plus accès cet après midi, l'interface adobe me demande de télécharger les logiciels (déjà installés)et de valider les paiement alors que j'ai autorisé le prélèvement automatique.Quelqu'un a rencontré ce type de problème ?Une solution ?Merci

I created a plan while working in canada, i have now moved to Australia and no longer have access to my Canadian email account which i used to create the plan. My credit card is still being charged for the plan but i have no way of cancelling or changing my subscription. There is no email support and i am unable to usual the virtual assistant. How can i cancel my plan

Why mongolia doesn't have in adobe region. I just want use ps and illustrator. But resellers price is too high for me. Is it possible add mongolia to in adobe region list? 

I have adobe illistrator, but when I log onto another laptop to use it, it says I need to pay or start a free trial. How do I gain access to my account outside of that pc? I logged into the cloud app and it says I don't own it (on the pc I have the error on)

Hi! I have an annual plan, paid monthly, and I want to change the plan to a different one. Will this affect the year commitment period? For example if the annual commitment finishes in September, if I update the plan now, will it change in September still, or in June of next year?Thank you!

Quiero hacer el reembolso de una membresía anual. 

tuve un periodo de prueba y quiero si puedo tener reembolso ya que adobe quito todo lo que tenia en mi cuenta a pesar de la cancelacion en donde puedo tener el reembolso ?

We are excited to announce the latest update for the Adobe Creative Cloud desktop application is now available (version 6.3.0.207) !   Learn what's new in the latest update of the Adobe Creative Cloud desktop app: Release notes Check out this article to know how to keep your Adobe apps updated: Update Creative Cloud apps Update now to enjoy the new features and improvements.   Cheers!

I believed I was signing up for a pay monthly, no committment subscription to Acrobat for a one off project I was doing. Now I have tried to cancel it and I am being told I will have to pay for a further 5 months - nearly £100! When I have looked for Customer Service details I am directed here or to Twitter!!! What should I do please?

Hi,   We have received several user complaints regarding the confusing codes in the PayPal invoices. Codes like PLES, ALL, MLP, APCC, MUE, and 001N/A appeared in the invoices, failing to clarify your subscription type.   Please be informed that the issue is now resolved. You will now receive the correct subscription details in the invoices.   Please let us know if you have any other questions about this.   Thanks Kanika Sehgal    

Hice la cancelación, dentro del plazo estipulado en los términos del contrato, de un pedido que realicé el día 7 de marzo de 2018 (pedido ADD002269358EDU). La fecha de cancelación es el día 11 de marzo, recibí confirmación de cancelación por correo electrónico, sin embargo, no han realizado el reembolso.Solicito su apoyo para esta situación. Gracias.

Hey Adobe. Can you help me fix a promo license please. So I took an Adobe training course that got me the free annual CC subscription last August 2023 but Adobe never emailed me any information and it never took effect on my personal adobe account. So I chased it in January this year and they sent me the details and the license got activated, however last week I went to open Premiere and it says I no longer have a license. I contacted the people at Adobe marketing who initially got me the license and they told me I should reach out to you guys here Let me know if you can help thanks, Guy