Account, Payment, & Plan

HELLO! CAN ANYONE HELP ME TO GET A REFUND OF THIS ORDER NUMBER AD02397900847CPH ? I DID NOT INTEND TO PURCHASE THE SUBSCRIPTION. I ALREADY CANCELED IT WITHIN 14 DAYS BUT I HAVE A CANCELLATION FEE AND IT WILL STILL EXPIRE NEXT MONTH. HOW TO GET REFUND OF THIS. PLEASE HELP ME. THANK YOU SO MUCH AND KEEP SAFE.

What is going on here? This is becoming difficult day by day to find the reason for $11.02 every month, I have no active plans anywhere with any of my accounts, and I am striggling to find where and how this monthly cost is debited by Adobe?  This is so sick, and so troubling. Can someone please help solve the problem.  PS: No I dont have any free trial that got converted to paid, I am literate and I have seen all my accounts thoroughly, no plans, but only this recurring charge. 

I had a great experience today with customer service and just wanted Adobe to be aware of the person I was dealing with and how great they represented Adobe BUT I have searched and can't find anywhere I can give them feedback!

With the new TOS that let's Adobe snoop in my computer I want to make sure my services have been cancelled. How do I do that? BTW, using my art for AI is also a huge problem.

Hi, I proceeded with an Illustrator free trial but I wouldn't say I liked it. However, I forgot to cancel the trial. So, when I realized, it was too late now, I could not manage my plan to cancel because it said I had a billing issue and updated my payment first. The question is "Should I leave it behind because the card I linked to has no money inside? (which I think it not a smart move though) Or should I pay it first and then cancel it? Please help me, I'm so stressed right now.

Hola, buenos días, me gustaría cancelar un programa, pero me quieren hacer un cobro, hace dos semanas queria cancelar pero decia que iba a pagar y no lo cancele, hoy día me cobraron, pero es algo que yo no quiero, en serio necesito cancelar eso y que me devuelvan el dinero por favor, Gracias.     

Have installed VERSIONS 9, 11 & 2024 onto a new Windows to a new windows 11 System.2024 is fine but done really use it much as Im not familiar yet9 & 11 Imperitive so im purchasing an older windows 10 workstationHowever when testing it out it keeps saying about license activation message about deactivatie on previous machine?  Cant do that.  Its never been activated on the windows 11 machine however Its the working INTERNET machine I have to put the post can I put a request for ADOBE to go into the account and simply reset the installs or something I only need it on one machine I pay my DUES iam not trying to pirate or do the wrong thing so whats the ussue and why can't I juse raise a ticket and talk to Adobe?  Why should this be public knowlege to the rest of the 'community'?  Thanks for you assistance.

Hello,I am unable to activate my annual subscription code for the Adobe Creative Cloud package. The error message says, "This code is from a country or region that does not match your Adobe ID." This is very disappointing because I chose my photography equipment and participated in the promotion with the expectation of receiving this subscription. Could you please advise on how to resolve this issue and whether it can be resolved at all? Also, how can I contact technical support? Thank you in advance for your help.Best regards,  artshone 

Bonjour, j'ai constaté que dépuis quelques mois je paye un abonnement plein, alors que je suis encore étudiant et j'ai envoyé le justificatif. Où est le problème? Pourrais-je être remboursé?MerciTD

How can I cancel my membership without a fee when I didn't sign up. Im a solo mum and student I don't have the fees 

Good afternoon, I use Adobe Creative Cloud, is it necessary to make a contract between me and the company I work for because of the license or can I freely use the programs for work purposes even though I pay personally with my card, if an inspection comes, will it cause a problem?

Hi guys, I just endet my free trail account on premiere pro of my free trail, but they deducted mony from my account, can anybody help me ? or explain why this could happen? II cacneled more than on time, so this can't be the reason. I would be realy greatful if anybody could help me  

Hi everyone! Has anyone been able to pay their subscription anytime soon? I have not been able to pay for 2 subscriptions for almost 2 weeks now. I need the full creative cloud and my wife only has a subscription to photoshop. I tried different accounts, different bank cards and mastercard and visa, wrote to adobe tech support. But they don't recognize the problem in their payment system, they say it's the bank rejecting the payment. I wrote to my bank tech support, they say they don't reject individual payments, they either block the account completely for some reason, any card works with any payment. After reading the forum and the community I realized that the problem is not only with me. That adobe just doesn't have a working payment system and they don't want to fix it. Does anyone want to join and write a collective complaint directly to the legal address of adobe?

so. i just cancelled my year subscription because something, i have waited the money back to my account almost 3 weeks form 21 may 2024, and i pay with different bank account so i get confused. is there any explanation, thank you 

Buongiorno sto cercando di annullare il piano dopo la prova gratuita da circa 2 settimane ma non riesco a farlo, non riesco a mettermi in contatto con un agente neanche in chat, come posso procedere? Grazie

Hola, necesito ayuda pala aclarar una cosa medio urgente. Hace un mes solicité una prueba gratis de Illustrator, la utilicé normal y cuando llegó el día de cancelarla no se encontraba asociada a ningún correo por lo que la cancelé desde la app pero no dejó de funcionar y al día siguiente me hicieron el cobro, ahora no tengo el programa pero sigue asociado de alguna manera a mí cuánta a pesar de que como ya mencioné no me lo asocia a ningún correo, ni siquiera el que le coloqué, por lo que mi pregunta es si me continuarán realizando el cobro y si se así como puedo quitarle la tarjeta para que no se efectúe el cobro ya que no estoy utilizando el programa o cómo lo elimino. Gracias !

I edited my payment info as advised but there is no button to try and pay so I am now 3 days overdue. I don't want to lose my photos. How can I pay? I was in Thailand when I signed up, so that means I pay slightly differently to most at https://shop.adobe.com/store there is no button ro re-try or option to switch to PayPal. Will you try taking the payment again or not? Surely you should have done so by now as I updated it immediately. I am not currently in Thailand and didn't change to the new country because that seems to cause all sorts of trouble. Plus I don't live in Vietnam, just been here since last March because of covid. I am originally from the UK and that is where I got my debit card, so I could switch to that but I don't have accommodation there (I coulduse whatever address is on the card). I am more likely to move back to Thailand when everything dies down. Please tell me how I can contact someone to pay my subscription. If its not possible to pay is the

How can I get a refund for a yearly subscription thay I didn't sign up for? 

Can you help me to understand it please, Invoice item description show CCLE,ALL,MLP,DRI01,EUW,001,N/A,NEW 1Y PR. what does mean by this narrative?

I manually cancelled my adobe stock subscription before the trial ended, but in May I was billed for it. I contacted support multiple times. The first 3 representatives prematurely closed the chat for no reason. The last one told me my trial was successfully cancelled. However, I checked my bank account today and I have a $37.99 bill from Adobe stock, as well as an upcoming charge, so I logged in and somehow I was signed up for Adobe stock. I manually cancelled it but I was told I'd be charged a $200 fee. Adobe, please cancel this properly and refund me. This was not an error on my part, there is something wrong with your system or your support reps are not doing their jobs properly (probably both). I refuse to be unfairly charged for these fees. Is there anyone else I can contact? I don't trust the people at helpx.adobe.com/  because they didn't actually cancel my subscription when I asked them to.

I'm looking to pay for a years subscription upfront as opposed to monthly billing. How do I set this up?

Hello! Since there is no one I can contact with E-mail at adobe,  so so let me write so everyone can see 🙂   My daughter Emilia, Sweden  (adobe loggin: <email address removed> made an adobe account at the begining of april.  (She was 15 years at the time) The first thing she did, was buy some plans with 1 year subscriptions. (after effect) She saw the little check box "Add a 30-day free trial of Adobe Stock".  " but forgot to cancel the offer after 30 days... so now she has two plans totaling $68 a month for a year..  with no income! she is too young to understand the meaning of the deal.   Emilia only mentioned this for me,  after adobe deducted bout $68 from her account! I can say she was crying when she talked with me,  I had no idea what deal she made with adobe... When I tried to cancel the plans, I saw that she was locked in for a year!!! without my permission!! I got

Hello,I signed up for a free trial on a "Photography plan (20GB)" and then continued to use it. I am satisfied with the software and don't mind the 9,67 EUR a month. BUT then, when another payment of 36,29 EUR came through on my card, I became aware, that apparently I had joined another membership called "Adobe Stock - 10 assets a month". I didn't sign up for anything like this and I decline to pay for this non-sense. I have never used or even downloaded the programs.Apparently, it is a yearly subscription too and it wants a 200 EUR as a cancellation fee. This is absolutely ridiculous and I am not in the financial state to pay for this non-sense.Is there a way where Adobe can cancel this for me right away? Or what should I do?If not, I demand evidence where I can see WHEN and HOW was this new membership started.Thank you!

Hi, can anyone help.I've just seen an amount leave my account of £6.98 in addition to the monthly charge of £9.98.On investigation, I have found that this has been going on for years, it's just simply slipped through the net! Last year was £7.98.After speaking to Adobe they can not find any trace of this on their side, which is really odd as it's for sure legit Adobe.I have several email accounts and one has expired, so I can not get in to see if it was something to do with that, BUT why do ADOBE not have any record of this under my bank account? Also, what the hell is it?Thank you, help appreciated.

Hallo, ich habe ein Problem mit einer Rückrestattung von Adobe an PayPal. Adobe sagt sie hätten die Rückerstattung am 20.5.2024 in die Wege geleitet und ich solle mich an PayPal wenden, Paypal sagt in ihrem Systhem gibt es dazu keinen Eintrag und ich sollte mich an Adobe wenden... das habe ich jetzt zweimal gemacht immer mit dem gleichen Ergebnis... keiner will's gewesen sein und ich habe Pech gehabt? Ich möchte einfach nur die zugesagt Rückerstattung, was kann ich tun?