Account, Payment, & Plan

Why is there a cancellation fee?

Hi, I recently cancelled my plan by mistake. I use After Effects frequently and didn't mean to cancel it. I was looking for a way to revert my plan back.I've been looking for an employee to talk to about this problem, but I couldn't find anyone or anything info so I came here.Thank you

Ich habe versehentlich bei Amazon eine MAC Version von Adobe Photoshop Elements 2024 gekauft und diese auf meine Adobe Konto eingegeben. Exrts beim Download habe ich gesehen, dass es eine MAC Installationssoftware ist. Da ich bei Amazon nicht umtauschen kann, habe ich eine zusätzliche Windows Version gekauft. Kann ich die MAC Version wieder von meinem Adobe Konto lösen um sie an einen Freund zu geben? Sonst habe ich eine Version für die Mülltonne. Das tut weh.

REFERENTE AO PAGAMENTO DA LICENÇA DO ADOBE PREMIERE PRO. FOI PAGO A 4 DIAS E NÃO FOI ATIVADA.  numedo do pedido: AB03918900579CBRAlguem da empressa pode me ajuar? Paguei o boleto no site da adobe, e não ativaram minha conta.   

Also mir wurde eins von 3 Abos doppelt vom Konto abgezogen. Dann hatte ich während der Geschäftszeit eine Mitarbeiterin, der auch die Kontoauszüge hochgeladen wurden und die explizit darum gebeten wurde, eine Bestätigung des Gesprächsergebnisses an die bekannte eMail-Adresse zu senden ... jedoch nichts geschah. Sie hat ihre Zusagen leider nicht gehalten. Weder wurde der doppelte Betrag erstattet, noch hat sie ihre Zusage bestätigt. Für ein Unternehmen in dieser Größe ein sehr armes Zeugnis. Zumal nirgendwo eine eMail-Adresse von Adobe angeboten wird die KI nichts rausgibt. Um so größer das Unternehmen, um so schlechter der Service. Man muss tatsächlich die Gespräche aufzeichnen. 

recebi um email falando q minha assinatura ia ser renovada automaticamente, porem nao quero isso, tentei desativar a opcao porem nao tive sucesso e agr falta um dia pra renovacao acontecer e eu nao quero segui com isso. no mesmo email aparece q o suporte de vcs é 24h porem nao consigo falar com ngm. pelo jeito vou ter q entrar no reclame aqui e no procon  

I have cancelled my subscription in adobe and yet got charged twice. I have cancelled during the 7 trail days.please help 

Today I received a couple of e-mails to my mailbox bau*****@gmail.com with suspicious content.The jist of it is this:A guy named Klaus Peter Wittmann, (not my name) subscribed to an Adobe Pro DC trial with my e-mail address. How he got it, I don't know.The bad thing is that this would've turned into a paid subscription after just seven days. I checked my gmail account history and there have been no suspicious logins or anything.The only explanation that I have is that Adobe allows subscription without having to confirm the account first. Is that possible?  

Robo de la aplicación

I am a graphic designer. I do not need access to 43 desktop apps and 28 web apps, but I do want access to the following programs: Desktop:Acrobat ProIllustratorInDesignLightroomMedia EncoderPhotoshopPremiere ProWebsite:Creative Cloud (Library)FontsPortfolio I don't even need Adobe Cloud storage. However, can I have more than one plan active at a time? Can I pick the programs that work for me, and can I pay yearly (upfront) for them? As of August 9th, 2024, Adobe does not show any plans that encompass this general assortment of their most useful desktop apps for my workflow. Adobe, I understand the desire to push for the highest profit margins, but making users buy the "Everything" plan because a custom plan or a sensible prepackaged plan for general designers hasn't been put together is souring my Adobe experience as a long-time customer. I'd love to be proven wrong here, but I don't see Adobe offering the perfect plan for me. We should all keep in mind that th

I realized that I don't want to work with this program anymore. So I have canceled my subscription onfirst day. How do I cancel payment, if i have to.      

Eu fiz uma compra de todos os apps da adobe creative cloud dia 20 de junho, mas percebi que não usaria todos os apps e decidi cancelar dia 1 de julho me falaram quem em 4 a 10 dias uteis me reembolsariam, só que só emitiram o memorando de crédito e não me pagaram até hoje dia 09 de agosto. Falei com o banco falaram que é a empresa que tem que pagar não tem a ver com eles peço que me respondam já passou 1 mes e não devolveram meu dinheiro. 

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My formel account was made to my school email. which is not in use anymore.Still payments are running from my debit card. How can I stop these payments?

 Dear Adobe  Community Support ,I hope this message finds you well. I am requesting immediate assistance with an issue regarding my Adobe subscription.I recently noticed an unauthorized charge on my Visa card for a subscription period that I do not require. I had intended to cancel my subscription but, unfortunately, missed the renewal date.I have attempted to contact Adobe support via email at tcssup@adobe.com(4 days ago) and customerservice@adobe.com (8 days ago)but have not received a response.Could you please guide me on how I can directly contact the department responsible for addressing this issue? I would appreciate any assistance or direction you can provide.Thank you for your prompt attention to this matter.

Nhờ hệ thống huỷ dùm tài khoảng của tôi, do tôi không tự huỷ được

Do we need a subscription for adobe acrobat pro if we have adobe creative cloud all apps?I don't want double subsriptions if i don't have to.

Hello ! How can I have a reimbursement for my plan ? In the past I have start a trial but I didn't use the programs at all.You can check it. 1 minute probably. Today my card was debited €92 I really want to cancel that plan. 🙏

Ho sottoscritto un'iscrizione mensile. Mi hanno dato il mese  gratis ma ho disdetto l'abbonamento prima della fine della settimana. Perché mi sono stati addebitati 26 euro? 

Bonjour ça me dit que je ne suis pas abonné alors que je reçois des avis de paiement. 

I had opted for free trial for 1 month. But then why was 349 deducted ?

So today, I bought the Lightroom subscription at 12.99$, and I wanted the Classic instead. So I changed plans, but I got charged another 12.99$ even though the two plans are the same price. Will I get a refund or do I need to contact support?

So I was informed my Adobe subscription would automatically renew on or near August 7, 2024.  I made a calendar invite to wake up early on August 7 to cancel.  I woke up at 6:30 and went online to cancel my monthly subscription.  I saw my bank account was automatically charged a monthly fee by Adobe before 6am PST.  I went online to see what my recourse was.  I went to cancel my account on my account page only to find that I would be charged a fee.  I spent another 20 minutes trying to find a workaround with no luck.  If anyone from Adobe reads this message,  I would be happy to get some guidance.  I am angry and feel deceived.  I am not sure if accurate but heard a class action lawsuit is either already proceeding or in the works for Adobe using this hard to cancel tactic.  Again, I would love to hear from anyone from Adobe.  Thank you 

Buenas tardes, tengo una cuenta pagada pero no recuerdo el usuario ni la contraseña para entrar, solo tengo el dato bancario. que puedo hacer?

Noob here, be gentle. If I've misposted to this forum - please direct me to the appropriate set of ears... I represent a 501c3 and will be using TechSoup to procure our Adobe Creative Cloud Solution.I'm old school (Lets hear it for those IBM XT/AT Desktops) and am having difficulty understanding the difference between the Individual and Education Solutions enrollments offered. (Monthly fee / Not a boxed product)We will have multiple people using the product and wasn't sure if the Education version is like a "site license" (in my terms) where we are permitted to have several intances running with the single purchase or I'll need to buy/enroll for each person anyway under the Education offer.The Individual is considerable cheaper and I assume no difference in the product, so not sure why I would go the way of the Education if I'm gonna have to pay/enroll per user anyway. Thanks for your assitance!