Account, Payment, & Plan

Why did Adobe block my account and cancel my subscription for a year? I paid for it on September 12 and on September 21 it was turned off!!! How is this possible? Why? Nobody returned my money and there is no feedback. How can I turn my subscription back on or get my money back?

I have no plan so Adobe will not let me speak to a human being - but they are charging me 28 bucks a month. There is no plan registered with them, there is nothing in my apple subscriptions and I keep being pushed back to some virtual assistant.  Short of having to cancel my credit card and reorganising every other bill I have I am not sure what else to do. Has anyone been able to get through to adobe accounts to stop this happening? It is now five months so it is beginning to rack up for no service or products.  Cheers Jen

Hi I briefly used free trial while my work account was not working. I cancelled per the website and all instructions. Now I'm realising the account has become active and I'm being debited $80 monthly for a service I unsubscribed from during the free trial AND $450 cancellation fee if I cancel now. Noticing lots of people online having the same issue. Incredibly disappointed. Trying to discuss with online support with no response - see attached.

We're having a significant problem, we created an Adobe account where we have a subscription to use Acrobat Pro. We install it on two computers (using only two of the three available installs) and everything was working right but now suddenly now we can't access the Acrobat Pro features. When I went to the computer that was having the problem and tried to login to out account I used the email that the account is registered to xxxxxxxx@Yahoo.com and Adobe says something like "You previously signed in with Google" and promts us to use Google to sign in (although there are other options like Facebook or Microsoft) and when we click on "Sign in with Google" it signs us in without asking for a password but then it says "You don't have Acrobat Pro, start a trial?" when I click on the users icon in the upper right corner either on the webpage (if we're siging into Adobe.Com) or the actual Acrobat application (on Windows 11 on this computer) it says that we're logged in as xxxxxx@gmail.com the

I accidentally started a Creative Cloud subscription. The website stated I could cancel the subscription within 14 days for a refund. However, when I tried to cancel it, the website informed me that I could continue using the service for 29 days. I need the refund, can you please help me with this?

Hello, I spent 2 hours today on the phone and chat today with Adobe...I had Photoshop for 20 years in USA where I opened a gmail account. I am unable to add new payment option as Adobe appears to not allow EU based VISA card payment as a ZIP code is still required when opening up in Dutch Adobe website. Dutch VISA card has diff. postal code. AdditionAdobe chat support wants me to create a NEW email address for a new Netherlands based account. Who can help me? Thank you very much. Arjen  

This is why I hate adobe. They don't pay for employees to solve the problems their engineers make. The leave it up to the forums to solve their problems. 

To whom it may concern, I am writing to express my dissatisfaction with the subscription service of Adobe. I subscribed to Adobe Creative Cloud on November 15, 2023, under the impression that I could cancel at any time without any penalty. However, when I tried to cancel my subscription on February 15, 2024, I was informed that I had to pay a cancellation fee equivalent to 50% of the remaining contract obligation. I was never made aware of this cancellation fee when I subscribed. There was no clear and visible information about the terms and conditions of the subscription, or any indication that it was a loyalty contract. The only links that were provided were the privacy policy and a text asking me if I wanted to receive more information from Adobe. In between that text, there was another hyperlink that was disguised and out of context, which apparently had the contact information and the cancellation policy. I believe this is a clear violation of the consumer rights to

I cancelled my plan in Feb and all of the sudden I've noticed a new plan that was started in May!? I'm going to cancel my direct debit but how do I get my stolen money back!? There seems to be no way to contact 🙄

Ik heb ook problemen met activeren, ik heb betaald voor een jaar en mijn account toont nog steeds geen actief abbonement waardoor ik ook geen toegang krijg tot support of contactgegevens kan vinden om te bellen. Wat overigens niet eens legaal is dat een klant een bedrijf niet kan contacteren over het niet leveren van een betaalde dienst.

i can't reach adobe store to mange my account. i get to a 404 page.can't see my biiling history.and can't cancel my account and reopen.  

Just found out that when I cancelled my subscription 7 months ago and. Hanged my bank details at the same time because of the history of Adobe scamming people out of money because there on their final death bed because of ai.scammer don't get a subscription from Adobe they will rip you off.their mode if you do cancel is they will just keep taking the subscription from your account and say it was a must take when found out! they will steal your moneybe very aware they are not a good organisation 

ben hiç bir programınızı kullanmıyorum ve siz benim hesabımdan para çekiyorsunuz bu nasıl bir saçmalık kullanmadığım bir program için ödeme yapıyorum.... paramın tekrardan iadesini istiyorum açilen

Hi All ! I subscripted the AI (annual plan bill monthly) and I have paid 5 months up to date. But now I wanna cancel (stop) the plan. Is it possible? and how ? Thanks and best regards.

Bonjour, j'ai pris l'essai gratuit de 7 jours sur PE et j'ai oublié de le résilier avant la fin des 7 jours j'ai donc été prélevé mais par la suite j'ai résilier avant les 14 jours de rétractation. Je suis censé être remboursé d'office c'est la loi. Mais est ce que ça se fait automatiquement ou il faut faire la demande ? Merci beaucoup    [Mod: Moved to the Account, Payment & Plan forum]  

I would like to know how you can help me with a problem that you have not yet been able to solve. For a month now I have been making a claim for abusive billing by Adobe, for a plan that I did not contract, and I cannot even eliminate it. the credit card, I need to resolve that as soon as possible, I appreciate your help. Today again a charge is debited for a service that I neither contracted nor have in use.

I wanted to cancel my subscription because I don't use Adobe anymore and I was charged a fee, when I want to cancel it it shows me an additional fee of €67. How do I cancel my subscription without this fee and an additional refund?

Una pregunta, si ya realicé mi pago anual de la Suite de adobe, como puedo eliminar mi cuenta de pago? para que no me vaya a generar la activación de otro año?

what how can cancel my plan because i don't need it anymore 

I wanted to pick the 15 dollar a month anuall subscription, and ended up cancelling by mistake. Is there any way i can pick the 15 dollar one again even tho i cancalled by mistake( i didnt read). Thank you in advance!

Merhaba, sadece bir aboneliğim olmasına rağmen iki kere ödeme alınmış sebebi nedir?

I had a free 7 day trial for adobe photoshop, I didn't cancel this and when I relised that £32 had been taken from my account by adobe I went to cancel my subscription, however there was no subscription there? It says that I have no plans but my money has been taken anyway, i dont know what to do.

Just recently enabled 2FA to all my main accounts.All of them are great, in case I lost my phone, which the offline, time changing 2FA codes gets lost of my possesion, I can still have these Backup codes, that I can print or store to get back to my accounts on Reset Password / Recover Account process.But as I setup 2FA on my Adobe Account, I noticed after, there is no Backup Codes provided after I finished. Is this true, Adobe Account doesn't provide Backup Codes on their current 2FA implementation? For now the only way to recover your account with 2FA is recovering it with an SMS phone number too. That means requiring 2FA + SMS verification present. Is this true? I also wanna remove my phone number too, for maximum security against SMS hijacking, or in case I get my phone lost too.  If I lost my phone, naturally not only I lose access to 2FA codes, but also to 2FA SMS. This is an idiotic, half assed security implementation.  Please confirm my assumption t

Buongiorno, è giorni che provo a disattivare la prova gratuita di Photoshop. L'abbonamento dovrebbe attivarsi tra due giorni ma io non voglio pagarlo. Ho seguito le indicazioni del supporto https://helpx.adobe.com/it/manage-account/using/cancel-subscription.html ma nel mio Accounto Adobe alla voce I miei piani non vedo nessun piano. Ho provato anche a cercare una chat o un numero di telefono ma sul sito tutti i link non funzionano e l'unico numero che ho trovato (039655051) non risponde. Anche tramite ricerca google non ho trovato nulla. Non acquisterò mai più un prodotto Adobe. Il servizio clienti è inesistente, il sito web di supporto è pessimo.

I recently cancelled my subscription as I'm just not using it enough so I also ended my PayPal payment method as well.  I received an email from Adobe regarding an outstanding invoice for £4.99 but as I have no active subscription I cannot add a payment method to clear this apparent debt? is the a direct email for customer services I can contact to get this resolved please. any help greatly appreciated  thanks SH