Account, Payment, & Plan

Hoy me llegó el correo de cobro de Adobe, no lo había podido hacer por problemas con la tarjeta de crédito. En fin, me llegó el cobro y por fin pude pagar el servicio, pero me llegó también otro de que había sido exitoso y que el medio había sido por Braintree. Ahora, ¿en qué momento me restablecen el servicio? Aún no me ha generado factura de la compra. Muchas gracias.

I am an education subscriber to Photoshop @ $9.99 per month. I would like to switch to the full Creative Cloud suite of apps for the stated education price of $19.99 per month. How do I do this? Cancel and delete the Photoshop 2024 app and then start fresh? Thanks!

Compré la suscripcion de 275 creditos por un mes, y la cancelé por que solo la necesito por este mes, yo pagué dicha suscripcion la cual deberia finalizar el mes de marzo, hoy intento crear imagenes pero no me deja y solo e utilizado 49 creditos.

i created a temporary email specifically for testing adobe program with free trial, and i put my credit card informations to open an adobe account with this email, but now after 7 days from using adobe apps i wanted to quit the subscription and delete my credit card from my account. Unfortunately i didnt save my email password so i couldnt get the verification code to delete the free trial supscription, and im afraid 11 feb will come and my money goes .     My adobe account is ( email removed - kglad) and im posting my message with this account. i want this problem to be solved before 11 feb ( means today (: ).  

My credit card is being charged by Adobe but I have No subscription. Please help 

Hello, I'm trying to change the plan from ''all apps'' to only ''photography-plan'', but when I attempt to confirm, I get an error message saying that it's not possible. Why is this?

Essentially my university has ended their subscription with Adobe, so I wasn't able to use any of the apps. I clicked on the 7 day free trial to downloaded all of my files. Now when I log into my account I cant see any subscriptions, how do I cancel this free trial before I get charged? I have already started paying the subscription to my non-student account, don't want to pay double.

Hi. Just as it says above. Ideally I would like to speak to an Adobe employee directly, located in Australia. Chatbot disappeared on me; community forum answers don't reference Australia.Thank you to whomever is able to help!

My issue is I'm unable to reset my password - since I've forgotten my current password - while logged in to change it. Any ideas to navigate this? I just want to change my subscription plan but I have to give my password (that I've forgotten) before I'm able to - despite being logged in anyway. I suppose an option is to sign out and change password from there, as this suggests "Forgotten password?", but for some reason this time I'm worried this may not work and I'd be unable to sign in to my account ever again. Since the beginning, I have used Google sign-in and never needed my password. Surely this could be incorporated into the authentication of changing subscription plans instead of needing passwords or at least Google sign-in / any social sign-in to authenticate changing passwords while signed in too. Any help or reassurance would be great, thanks!

I recently canceled 2 plans after I realized the actual cost. I WAS TO GET A REFUND SINCE I ONLY HAD THEM LESS THAN 24 HRS. SO FAR, NOTHING. AND THEY'VE TAKEN OFF THE INVOICES SO I HAVE NO PROOF. IS THIS HOW ADOBE WORKS?

Hi,Why a company like Adobe has an user interface for account management that does not work? After trying to cancel a subscription, all you get is a blank screen. If you try to use the chat facility, you cannot type. Instead of looking like a bug, it looks like deceptive practices. Really disappointing to see such a large company either with a buggy user interface that a one man company would provide much better, or worse choosing to do that on purpose.

I've been a monthly subscriber of Adobe Premiere for three years paying every month. The first year I paid $35/month (including tax). Then the next two years I paid $25 (including tax). Just got a subscription renewal for my fourth year that again they want to boost the price back to $35. As a YouTuber barely making a cent and using these products daily it's very frustrating and what I  don't understand is why they rather see me go then to just continue to pay monthly. No offers, not a care. I also currently subscribe to Adobe Photshop with Lightroom and had Adobe After Effects for a year as well before that. Why is it they rather give deals to attract new customers rather then keep the three year paying ones?

Pause subscription

I tried to cancel the subscription during the trial week but adobe showed i have no subscriptions however am being charged today  i need to cancel the subscription and request my refund as there is glitch clearly showing i had no subscriptions and made me believe the subscription got cancelled and still charged 

My card is being charged 4 times a month. I would like to speak to someone.

Hiya, basically I've forgotten the email for an account that has an active subscription in. Recently I asked adobe to cancel my subscription which they "did" but they still took money out of my account. A day ago I called Adobe in an attempt to cancel my subscription once again but they told me that they can't cancel it without an email which I don't have at all. I've also asked my bank to cancel the subscription but they said they couldn't. I have no clue what to do know  please help

Dzień dobry,Proszę o informację jak zmienić dane do faktury ? uzywam planu dla jednej osoby - firma to jednoosoba działalnośc gospodarcza.

Cela fait maintenant des mois déjà que chaque fois que j'essaye d'utiliser mes programmes que j'ai abonné et payé ma contribution que cela mensuelle ou par année (le dernier concerne Adobe Pro) que je dois m'enregistrer à nouveau pour utiliser ces programmes, que je paie mensuellement.Je trouve cela non seulement énervant, mais un perte de temps ainsi qu'une perte de plaisir énorme à utiliser ces programmes pour lesquels je dois déjà payer un prix élevé par mois.C'est incroyable cela, aussi vu le fait que cela fait des années que j'utilise les programmes d'Adobe,  mais si cela continue comme cela, je vais, cela est sûre, non seulement annuler tous les abonnements que j'ai, par ce que ceci n'est pas une façon de traiter un client de longue dâte.En plus de cela, j'essai depuis longtemps déjà de communiquer avec quelqu'un d'Adobe à cause de cela, mais il n'y a jamais quelqu'un qui répond lorsque je demande de l'aide sur le chat d'Adobe.... J'attends de ce fait pas seulement un r

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Hi,I canceled the free trial last Nov, but I just found out that from Dec, Jan, and Feb you took the subscription fees from my Card when I checked my account I found the plan is already canceled and there is no invoice history but every month you charged me the fees for 3 months so far regularly,How can I refund this money and stop it in the upcoming months? I tried to reach out the customer care but I couldn't and the virtual assistant couldn't help me at all.

how do I change the payment region? I can't get my card online. What should I do? 

Does anyone know how to register a formal complaint without going through their customer support team, who are famously useless? I have been charged twice by Adobe this month, and nobody has been able to tell me why. One of these payments looks suspicious. I've spoken to two agents about this via chat, and they simply ended the conversation before doing anything about it.  I then reached out to their Phishing Team, because as per the description on their site, to see if they could help, but they told me to talk to the Customer Support team. I'm cancelling my bank card, issuing a charge-back and ending my Adobe account, but wondering how I can make a formal complaint about this. Anyone had any luck?  One is for a payment of $44, which is my normal monthly subscription fee. The second is the suspicious one-off charge for $80 and the payment details on my bank statement look suspicious. 

Hello adobe firefly ap pay and use kaise karna chahte ho plese replay? 

Hello Support,We have your yearly subscription plan of Adobe Photoshop, the amount is deducted on dated 08/04/2019. I just wanted to add our GSTIN Number in the tax invoice.How could I add the GST number?? Could you please help me on this??Company Name :- Nagpur Soft Embedded Technology Pvt. Ltd. GST No :-   XXXXXXXXXXXXX Your quick response on this will be helpful for me.Thanks,Nagpur Soft Embedded Technology Pvt. Ltd.[Moved from Photoshop to Adobe Creative Cloud by moderator.][GST number removed by moderator.]

Can you please explain why I have to pay for my product when it was purchased outright. When my son got it for me he paid the full retail price for Photoshop, and installed it in to my computer for me, This was then my property to use as and when I needed to, and this is the version I have been using ever since, so can you please tell me why I have to pay a subscription for a product that has already been paid for. As I am now a pensioner, I just do not have the extra money to spare. But have now lost my enjoyment of doing my artwork, I  also do a lot of art to help our charity work for The Royal British Legion as I do a lot of publicity for our branch in Dover.Brian Walton