Account, Payment, & Plan

Mi-a fost incasat ilegal suma de 150 euro. Cum procedez pentru returnare suma. Am blocat contul.

I cannot access to my account. It said 'Please wait as we work to fix this problem, then try again. If the problem persists, contact customer service.' The problem has persisted, but I don't know how to contact customer service. 

Hallo zusammen.Seit 2014 bin ich nun Kunde bei Adobe im Bereich Fotografie.Nun würde ich gerne mein Abo erweitern und das Cyber Monday Angebot auf "Alle Applikationen" nutzen.Es wurde sogar dafür geworben mein Konto upzugraden.Jedoch bekomme ich immer wieder die Meldung Kauf wird nicht unterstütztDu hast Photography plan (20GB) bereits gekauft.Gekauft:Photography plan (20GB)⇨Deine BestellungCreative Cloud All Apps 100GB(enthält Photography plan (20GB)) Daher meine Frage, gilt das Angebot evtl nur für Neukunden?Ich kann dazu anderweitig leider nichts finden und hoffe auf Eure Hilfe.Vielen Dank

Whenever I start any of the CC programs whether Photoshop, Illustrator, Premiere whatever, the "update payment" window keeps popping up even though I paid for it. Not only that, Premiere is unusable. I can't enter a project name, I can't enter anything in text input fields, Extension windows have a mind of their own, the Effects panel randomly doesn't let me type anything in the search field, etc. It's borderline unusable. Other software works fine but Premiere is a nightmare. I have no idea what to do, I tried reinstalling, but without keeping any of the old settings it's the same. This is just continued annoyance with Creative Cloud and the trashiness of it, I don't know why I'm even paying for this nonsense anymore. Half of the time I don't get any work done because I'm wasting time restarting and dealing with this cr*p.

I have a problem regarding another account I have made but forgotten the email to and that account has been billed, I want to cancel the subscription connected to my card but every time I try to get help the AI chat can't help and refuses to connect me to a human because I don't have an active plan... I find it very frustrating that I can't get help without paying for a subscription when the problem I have is because of the fact that I can't access the account I am being billed for.

estou com o pagamento de renovação automatica LIGADA, porem a adobe fica mandando mensagem falando que esta desativado... 

Bonsoir,J'ai installé creative cloud étudiant tout est très bien installé!Mais lors de mon achat c'était marqué "coché cette case si vous voulez 30 jours d'essai gratuit" je l'ai donc coché. Je me suis donc inscrit a ce jour pour 1 an. Mais normalement puisque j'ai créé le compte seulement aujourd'hui avec + 30 jours gratuit ça me fait l'abonnement logiquement jusqu'au 17/12/2024.Comment faire pour avoir réellement les 30 jours gratuits ?

I've had fraudulent deductions from my credit card for an ADOBE PHOTOGRAPHY PLAN for months now and found it imposssible to get help to cancel it. 

Hello, I need help. I was charged for the plan, I need to stop the plan and issue a refund. But I thought about canceling the plan and trying it myself, but it says that I haven't paid, and therefore I can't edit the plan. But I have a check for payment and the funds were withdrawn from me, I paid the past payments that were delayed and there is nothing left. I do not understand what to do and how to return the funds   [Mod: Moved to the Creative Cloud Services forum]  

I would like to cancel my subscription to the ADOBE SYSTEMS SOFTWARE 044-207-3650 IE service.  The payment was taken from VISA card on the 11/11/2023. As I did not have sufficiens funds the tranaction failed and I had to pay for the failed transaction. Can you please cancel this subscription as I am having trouble doing so. 

Help >> j'ai rensigné la mauvaise adresse mail lorsque j'ai pris la période d'essai AI, donc je n'ai pas accès à la période d'essai mais j'ai tout de même rentré les informations de ma carte... je ne peux donc pas annuler l'abonnement. Ma question était "pensez vous qu'ils vont me prélever de l'argent dans 6jours" sachant que je n'ai pas pu recevoir le mail de confirmation d'achat, et que l'adresse mail renseignée n'existe pas.

hi how are you I have paid all my payments through this email, both for Adobe Stock and Ad Clouds. I am not able to see anything in my account, neither is my account running nor is my stock showing any credit. COUNTRY UNITED STATES [personal information removed by moderator]

About a year ago, I got Adobe to cover my needs for my art and design class. I got the student discount I think, and I paid £28 roughly per month. But due to unforeseen health issues, I am no longer in college. I received emails that it was ending soon and I suspected that the payments would stop.  I was charged £58 today for a service I no longer use and I cannot cancel it because it wants me to pay nearly £300. Please, please, help me. I cannot afford this. I am struggling to pay for food. Please help. Please cancel it and return the money. Please.    

Hello, on November 6, at 20.20, 274.99 Turkish liras were debited from my card. I talked to my bank and they said that the money was transferred to Adobe, but I cannot reach the support services. I could not find their e-mail address. I am a Turk. I cannot reach Adobe. Please refund my money.

저는 이 앱을 설치한적도 없고 결재한적이 없는데 65000원이 결재가 됐습니다. 카드는 제꺼가 맞는데 왜 결재 된지 모르겠습니다. 사용하지도 않았고 그냥 환불 요청 부탁드립니다. 

Can anyone help? Today I was overthinking of subscribing the photoshop firefly and subscribed two times -- and unsubscribed twice as well. So, if I unsubscribed at the end, why did the money go — twice? How can a request the refund? How do I get my money back from two cancelled subscriptions? I cancelled them twice after subscribing, and yet they took the money... twice!!! I am mad!!!

Hi. How do I get a discount to my CC package? Where to write and ask. Studying at the Academy of Fine Arts

YESTERDAY 15/11/2023 I bought a plan to get adobe premiere pro. Since my device is not the right one i want to cancel my plan for the moment. i wrote to the virtual assistaint and it said that there is no account with my email. i have paid and have the confirmation e.mails.when i search in the FAQ's how to cancel a plan there is the link but it does not open any page. How can i cancel my plan? Can i please talk to a human?  

Just a suggestion ( dont know if this is the correct forum so i do appolize advance)Currently with an Agent 1 in chat > which lead to remote to show work flow error etc for an 1 -  hours explaining and then suddenly while talking Agent (is offline)Agent (has disconnected) Agent (has left the conversation) This session has been transferred to the General queue Thank you for your patience. Your request is important to us, and our next avaiable representative will assist you as soon as possible(waited 30 min hoping that agent would reconnect) it repeats 5 times nothing happens Okay reach out to Agent 2 Agent 2 would say normal how can they help As i requested to reconnect with Agent 1, Agent 2 quoted Agent 1 is now offline and can't be reached.... Agent 2 said they take it where agent 1 left off.... , Sure so connected with Agent 2 on remote .... so i told Agent 2 that Agent 1 left off at finding the answerAgent 2 please start from the start

i have a issue where my credit card is getting declined every time i try to buy a plan

Dear Sir,On Feb. 12 2023 I got an invoice from you with number EN2023007132371 of the amount 2865:60 SEK. The amount was charged from my Mastercard. But I have already paid for ID in the period 21/8 2022-20/8 2023, and this was renewed on 21/8 2023.A copy of he invoice is attached.

I am not able to receive text communications from Adobe?Unable to receive 2 factor authentication via mobile?Need assistance to resolve. 

I want to inquire about the quotation of PDF Service API, but no one responded when I contacted the official website, found the email amohssen@adobe.com in the forum, and sent an email. Is no one aware of Adobe's quotation?

Adobe charges my credit card and I cannot find the product to use.   I want to cancel and terminate my account and I cannot.    [Edited by moderator.]

I paid on 18.9. and 19.8. 19.99 EUR but I don't know what kind of product it is. I don't plan on it. B.E.S. Petrovice Variable symbol: 9544748 I don't have an invoice for it