Account, Payment, & Plan

Cela fait maintenant des mois déjà que chaque fois que j'essaye d'utiliser mes programmes que j'ai abonné et payé ma contribution que cela mensuelle ou par année (le dernier concerne Adobe Pro) que je dois m'enregistrer à nouveau pour utiliser ces programmes, que je paie mensuellement.Je trouve cela non seulement énervant, mais un perte de temps ainsi qu'une perte de plaisir énorme à utiliser ces programmes pour lesquels je dois déjà payer un prix élevé par mois.C'est incroyable cela, aussi vu le fait que cela fait des années que j'utilise les programmes d'Adobe,  mais si cela continue comme cela, je vais, cela est sûre, non seulement annuler tous les abonnements que j'ai, par ce que ceci n'est pas une façon de traiter un client de longue dâte.En plus de cela, j'essai depuis longtemps déjà de communiquer avec quelqu'un d'Adobe à cause de cela, mais il n'y a jamais quelqu'un qui répond lorsque je demande de l'aide sur le chat d'Adobe.... J'attends de ce fait pas seulement un r

merhaba sizden AE02310400411CTR nolu siparişi yapmama rağmen iade ettiğim halde geri ödemesi gerçekleşmedi yardımcı olursanız sevinirim iyi çalışmalar eğer isterseniz faturaları da ekleyebilirim

Hi,I canceled the free trial last Nov, but I just found out that from Dec, Jan, and Feb you took the subscription fees from my Card when I checked my account I found the plan is already canceled and there is no invoice history but every month you charged me the fees for 3 months so far regularly,How can I refund this money and stop it in the upcoming months? I tried to reach out the customer care but I couldn't and the virtual assistant couldn't help me at all.

how do I change the payment region? I can't get my card online. What should I do? 

Does anyone know how to register a formal complaint without going through their customer support team, who are famously useless? I have been charged twice by Adobe this month, and nobody has been able to tell me why. One of these payments looks suspicious. I've spoken to two agents about this via chat, and they simply ended the conversation before doing anything about it.  I then reached out to their Phishing Team, because as per the description on their site, to see if they could help, but they told me to talk to the Customer Support team. I'm cancelling my bank card, issuing a charge-back and ending my Adobe account, but wondering how I can make a formal complaint about this. Anyone had any luck?  One is for a payment of $44, which is my normal monthly subscription fee. The second is the suspicious one-off charge for $80 and the payment details on my bank statement look suspicious. 

Hello adobe firefly ap pay and use kaise karna chahte ho plese replay? 

Hello Support,We have your yearly subscription plan of Adobe Photoshop, the amount is deducted on dated 08/04/2019. I just wanted to add our GSTIN Number in the tax invoice.How could I add the GST number?? Could you please help me on this??Company Name :- Nagpur Soft Embedded Technology Pvt. Ltd. GST No :-   XXXXXXXXXXXXX Your quick response on this will be helpful for me.Thanks,Nagpur Soft Embedded Technology Pvt. Ltd.[Moved from Photoshop to Adobe Creative Cloud by moderator.][GST number removed by moderator.]

Can you please explain why I have to pay for my product when it was purchased outright. When my son got it for me he paid the full retail price for Photoshop, and installed it in to my computer for me, This was then my property to use as and when I needed to, and this is the version I have been using ever since, so can you please tell me why I have to pay a subscription for a product that has already been paid for. As I am now a pensioner, I just do not have the extra money to spare. But have now lost my enjoyment of doing my artwork, I  also do a lot of art to help our charity work for The Royal British Legion as I do a lot of publicity for our branch in Dover.Brian Walton

When you try to cancel you get charged £30 , how can a company rob so many folk where they just want to terminate. 

Hello, Adobe installed an app without my permission last year and I am very upset. Its called Adobe Stock, I NEVER wanted this app, I only installed Photoshop and After effects. I dont know if this is something to do with the change of a plan that relates to one of them.  If it is they never warned me about it. I want to write an offical complaint, but can only seem to chat online. Last time I tried to chat to someone, they didnt understand that I didnt want this app and couldn't afford it, so kept offering me new plans that would then mean charging me for cancelling the current plans and then charging me for the new one!? It is now costing me fortune and I am getting charged too much for this Adobe Stock. I never use it and want to cancel it, but that will also cost me alot! I want the app off my account without charge and want my money back!!!!  Any advice would be great 😞

I have Lightroom 6 installed on my laptop and my desktop. My desktop broke down. New desktop, Windows 10. I try to install LIghtroom but it says I have reached the number of installation available.I did try to deactivate my licence on my account / Activated Devices, but it says You have no activated devices.Contact the chat service, and the support (Mohammad) asked for my order and serial numbers. I provide them. He ended the chat.No solutionWhat is next?Thank you

Last Sept I had to get a tech on the phone with me to help me with something & before he hung up he said I can help you improve your plan , I see you're paying for Prem Pro separately so for the next 3 mths you won't owe anything & you will have ALL of the programs, he made it sound so good & a great deal,  roll around to Jan 2024 & I just happen to have to log into my Adobe account & saw they had hit my CC for 2 accounts, one for  19.99 & one for 29.99, that's 50.0 a month,  ARE YOU KIDDING ME !!!  Now I cannot find a phone # to talk to anyone ,  I need the one that is 29 , because it has Prem Pro in it, the other plan is the one I've had for many yrs but I don't need  2 PS,  2 LR,  2 BR etc.....................Does anyone have a suggestion  for me to fix this before they hit me again 2/21 for another 50.00 !!!  I seriously only use BR, LR, PS & PP.  LR is rarely since I pretty much use PS for all of my

Hallo zusammen, von meinem Konto wurde der monatliche Betrag abgebucht und nicht zurückerstattet, obwohl die Kündigung fristgerecht erfolgte. Die Kündigung lief, mit Ausnahme der unrechtmäßigen Abbuchung, ansonsten einwandfrei. Denn: 1. Der virtuelle Assistenz behauptet, es gäbe keine aktiven Abos, weshalb ich den Kundensupport nicht erreichen kann.2. Es gab am Tag der Kündigung eine Bestätigung per E-Mail "(...) Ihr Dienst endet am 22-Januar-2024 (PT). (...)".3. Ich habe keinen Zugriff auf die Produkte, für die die Zahlung erfolgte. Ich bitte euch um Hilfe.

Hi, everyone. I have some questions about cancel plans  I apply for monthly payment, annual plan. If you want to cancel this month (subscribe last month), can you cancel it? On the date of applying, but when I press to cancel, it charges the difference that must be paid, so I'm confused. Anyone knows, please help. Talk to the bot until I can't answer at all.

"There's a billing issue with your paymentWe are unable to approve your transaction at this time. There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please call Adobe Sales at +44 203 0277 764 to place your order." Can someone help with this?

My name is Karina, I'm from Ukraine. I heard that Adobe is providing a 90-day free period for the Adobe apps (I'm interested in the Adobe Premiere Pro app) for Ukrainians, that’s why I’m writing to you here. Did anyone hear about this? How can I reach Adobe Customer Support to discuss this opportunity? I'll be looking forward to your answer! Take care,Karina

I cancelled my mum's adobe subscription months ago and she still continues to get charged via pay pal. Ive been trying  to get in touch with anybody from adobe. But no number has been given to me because "i dont have a plan"... someone please help. 

I canceled my membership on the deadline. I received a cancellation confirmation email. After that, I was charged the membership fee. Please refund the payment.       

Hello adobe I want to ask i will leave the country iam currently in and my bank account I used to purchase my plan with it will be expired so how I can pay monthly for my plan 

Hello, Im unable to change my payment options. After opening the window of "Edit Billing and Payment" I cant click on any option and not even close the window, like the bottons arent working. I have to refresh the windows to get back to main account window. Ive tried in different computers, browsers and internet connections.  Any idead? Thanks.

Hola nesesito el reembolso y cancelación de una suscripción que no realice 

An account was created by me to use the CC subscription. I specified my details, used the trial period, wanted to change the subscription, but the system says that my account does not exist. Now I'm constantly being charged money, but I can't use it because I can't access my account! Solve the problem. Technical support does not exist in Adobe, only a robot with answers in the form of FAQ.

Dobrý den,  aktivovala jsem bezplatnou verzi Adobe Stock 10 datových jednotek a poté jsem zapomněla zrušit. Tato služba mi přešla na placenou verzi, kdy mi přišlo první vyúčtování. Tuto službu jsem nevyužila, využivat nebudu a potřebovala bych zrušit.  Pokud rozkliknu spravovat plán - napíše mi to:,,Před provedením změn v plánu je nutné vyřešit problémy s platebními údaji.Pokud nic neuděláte, váš plán bude pozastaven."  Nevíte prosím někdo, když nezadám svoji aktuální kartu a platba neproběhne a nechám tohle být, nebude z toho nějaký průšvih? Nemohu se s nikým kontaktovat. Nevíte popřípadě na koho se obrátit, zda mají nějakou zákaznickou linku? Nic jsem nenašla a na emaily mi odpověď nepřišla. Předem moc děkuji. KK

Hi Forum, I am looking to change subscription from Creative Cloud - All Apps to a cheaper single app. I am looking to do this before my full year is up, with this be classed as cancellation and there for I have to pay the cancellation fee? OR will this be treated as a change of plan, I was going through their change plan guidelines and there is no mention of having to pay any cancellation fees for terminating the previous subscription when changing a plan. So does anyone know if I would be charged for changing a plan (to a cheaper plan) before the annual term is contract is forfilled? Thanks : ) 

i'm a newcomwer - apologies.if i subscribe for a year to e.g. the Lightroom <> Photography package at £9. 98 pcm , can i still use the software i've installed if i decide not to renew the subscription ? thanks in advance