Account, Payment, & Plan

Hi there,  Just trying to find an adobe employee to discuss this with, have currently recieved a card charge for an adobe stock account and attempting to login in to cancel the subscription/get the invoice for business purposes but it says I don't have any active subscriptions despite being charged.  Chat feature is not working it is not recorded that I have an account - despite recieving a previous confirmation email of the trial start to that email.  Hoping someone can assist.  Thank you

Bonjour, je voudrais changer l'adtresse mail que j'ai donné pour mon abonnement creative cloud, mais je n'ai pas réussi à trouver comment le faire. Cette adresse n'existe plus... il me faut donc en donner une valide...merci de m'aider.

I'm a photographer and I have the Lightroom and photoshop account for my personal work. I also work part time at my church as a grahic designer, they just acquired a full creative cloud account, but since I'm working from home I'll use it from my personal computer. Is it possible to have my photoshop and lightroom on my account and the rest of the programs on the other account? Becasue I will continue to pay for my subscription; and I don't want to sign in and out constantly from one account to the other.Thanks in advance

Hi all, My Adobe Creative Cloud doesn't expire/renew until January 2024 but my Creative Cloud is telling me that "Your plan has expired, start a new plan." Has anyone else had this? I'm based in the UK, in case this is of any relevance. Having check my account, it definitely doesn't expire until next year! Thank you, Alistair.

Hi,If I sign up for the month to month Photoshop subscrition, and I decide to cancel after the two week cancellation period, will I just be billed for the remainder of the month or will I have to pay a fee? I know there's a fee for cancelling the yearly subscription.Thanks for any info,Mel

Quiero pagar Illustrator con tarjeta de débito y me sale "error" ya lo he intenta con más de 2 tarjetas y diferentes cuentas de adobe y aún así me sale lo mismo, por qué pasa eso?

I have had an annual paid subscription to acrobat export pdf £21.14 since 2017. I cannot see this in my adobe account or in my orders when I log in. My next payment is due in October 2023 and I wish to be able to review or cancel this subscription. Thank you.

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A few weeks ago I paid for a subscription for yyphotographer with Ps and Lightroom plans.A couple days ago I get a message that my account has been blocked for fraudulent activity.The payment was from my card, from my account for personal freelance work. I did not commit any illegal actions, which I reported to support.I was told that they will not comment on anything. And I can still buy a subscription from them with a discount. To me it then blocked, what is this nonsense?I have asked several times to understand and each time I get the same answer.My work has stopped and I no longer have any desire to buy anything from this company. I will tell all my friends freelancers about it.

I need to know how come I pay almost 900EGP every month while most of the people I know pay between 120EGP and 300EGP per month only by changing the country if that's okay then why am paying while I can change the country and pay like everyone else !!!!!!!

Dear sir please solve my problem 

Good day! I've purchased two ASUS monitors, both of which came with 3-month free "All apps" plan. Question is - can I redeem both of those and get a total of 6 free months before switching to paid plan?

Could someone confirm if this is correct please. My employer has a business copy of Creative Cloud and we can all login ok and use whatever we need.However the Substance Texturing suite is used by many of us too but because its not included in the Creative Cloud or available as a business deal we've had to buy individual copies for each person .. so each with their own unique Adobe account and login. So the issue is .. we have to login with our business/group Adobe account to use the Create Cloud, then log out and log in with our individual Adobe accounts to use Substance? Is that right? So we can't have Photoshop and Substance running at the same time?

Good afternoon. I signed up for a free trial version of Illustrator for 7 days from 09/11/23 and canceled it on 09/15/23 in the evening. My money was withdrawn on 9/19/23. 25.19 €. ADOBE IL CLOUD TRIAL, Dublin. Please return the money, I didn’t register anything.Добрый день. Я подписалась на бесплатную пробную версию Illustrator на 7 дней с 11.09.23 и отменил ее 15.09.23 вечером. Мои деньги были сняты с карты 19.09.23. 25,19 €. ПРОБНАЯ ВЕРСИЯ ADOBE IL CLOUD, Дублин. Верните пожалуйста деньги, я ничего не регистрировала.

I want to change my plan from photography (20 GB) to Lightroom (1TB) but the only option I have when I go to"handle my plan" in to cancel it. The option change is not there. How do I change my plan?   [Moderator moved the thread to the correct forum]

I canceled the subscription that I paid every month. It suddenly took €164.94 from me. I don't know where the mistake happened, but it says that it is some kind of debt. Please refund my money!!!

Hallo ihr Lieben, ich bitte um eure Hilfe. Ich habe bis vor kurzem noch ein Abo über meine alte Berufsschule gehabt und plötzlich wurde mir dieses Fenster angezeigt. Ich habe mir dann über meinen privaten Account für 1 Jahr die Creative Cloud gekauft und nun wird mir das immer noch angezeigt und ich kann die Programme nicht öffnen. Ich habe auch schon alles deinstalliert und wieder installiert. Ich weiß nicht, was ich noch machen kann.

In August I changed my subsciption plan and it has been working fine. When I log in to Adobe it says I have a current plan but Lightroom Classic on my mac says 'subsciption expired' and will not let me make edits.

Dear Jenny, This email confirms that you cancelled your Adobe Export PDF, Annual subscription. If you change your mind, you can easily reactivate your account below.Good mornig, I need my refund for the cancellation referred above.

Hi, I have been out of school of for over 8 months and keep getting charged for Adobe creative Cloud.  I have tried going online into my account and it says payment cannot be processed whereas I keep getting charged a higher or a different amount every month. I looked at the articles on cancellation but there are no such options in my account.I would like to know how my account can be cancelled and I would really like my refund for the past 8-10 months. It just feels like a scam when you can't cancel or do anything due to poor system design. ThanksMaren

Hello, i have some problem with the purchase, i had purchased lightroom in my phone from different account but i dont have login information since i lost my facebook (logged in via facebook) so i sing in via apple id, but when i try to buy lightroom for 1 month or 1 year it shows me error "sorry we couldnt complete your purchase contact support". Its because my previous purchase is remaining till 30.9.2023? Then it will enable another one? Or where is the problem?

I want to change my credit card info. But after filling all the details it sends me an otp along with the transaction amount of 1 month subscription. But I have already paid for this month yesterday only. So will this cost me twice ? I don't think changing payment details should be costing anything.

Adobe charge me again, even though there is no active plan. Please help me. Please contact me. You cannot charge me. There is no active plan but charge me..!!!!

Don't buy this product!  I called them a couple months ago they agreed to cancel my account without a $199 penalty charge!  Only to see then lied and still charging me 49/month!  I'm pissed and don't recommend getting this product!  You will be stuck with it if you don't use it and they will charge you and make their millions.   [Profanity removed by moderator]