Account, Payment, & Plan

Hello, I want to change the password of my Payoneer account, if I change the password, will my account which is linked for payout on Adobe Stock not be unlinked or will there be any other issue, please give me some guidance about this. Thanks

My school set up my account, cause they pay for adobe because the class I was taking but my card is getting charged. How do I cancel?

Hi Adobe, I need your Certificate of residence 2022 for double tax relief. WHy dont you have a website, upload your Certificate of residence yearly, so anyone who need it, can obtain through that website. Facebook/Meta , lindin is doing exactly the thing i mention, you can try google your self.

I am being charged monthly for Adobe, but I can't find any reference to any active accounts. I have checked both accounts. How do a talk to a human to sort this out please?

Hola, hace unos días compre mi paquete de adobe para estudiantes, me había funcionado todo bien hasta hoy, que el programa me pidió volver a iniciar sesión, al hacerlo encuentro que ya no cuento con mi plan por lo que no puedo hacer uso de ningún programa, solo me da la opción de realizar una nueva compra o iniciar una prueba gratis.

I was unaware of my subscription as I thought I had cancelled it a few days after the free trail. To my suprise, about a month later, I am charged £21.98. I have tried to cancel my ssubscription and came across a £120 cancellation fee. It states in the terms that if you cancel during the 14 days after the subscription was renewed that you are entitled to a full refund, but I am unable to do so. I am just looking to cancel my subscription.

Hi, I cancelled my trail and I'm continuing to get charged around £20 a month by Adobe. I've looked on my account and I have no paid plans and so I cannot cancel anything to try and stop the payments. I've downloaded the app to check as well as looked on my online account and both say the same - that I have no plans linked to my account. Any help would be great thanks !

1 haftalık ücretsiz denemeyle aldığım adobe indesign uygulamasını bugün itibariyle iptal ettim fakat hesabımdan 200 TL çekilmiş.Bu konuda mağdurum,paramın geri yatırılmasını talep ediyorum.

Is it possible to buy an individual subscription that includes all apps?If so, could someone please provide details on the process? Thanks advance!  Onup Chandra BarmonFreelance Web Developer"

I am super disgusted by the customer service at Adobe.  Representatives love to mute you then forget you're on mute when you're trying to talk.  They don't check in when putting you on hold or mute and simply don't want to work.  I have encountered this experience more so than not and it has led me to cancel my subscription.  DO BETTER! 

I renewed my Dreamweavr subscription, but I can't continue using the product.I don't get license statute verified.

I am a student and Michigan State University and I had an adobe license during my fall semester (2023). I am now in my spring semester (2024), and I never cancelled my plan but it was suspended due to me not being in school over my winter break. I am still getting the same message about my license being suspended even though my account still says that I am paying monthly for the license. I would just cancel my license and buy it again, but there is a $79.96 cancelation fee that I shouldn't have pay. Is there anything I can do to fix this?

I recently started my contributor account which's this one, today when I accessed my contributor account I found that someone else was logged in to my account on the 11th of January 2024 from Ireland, and I live in Egypt so that is not me and for some reason I can't end his session!

Dear Adobe Support Team, I hope this email finds you well. My name is [Your Name], and I am writing to address a serious issue with my Adobe Firefly subscription, which has left me extremely disappointed and frustrated with Adobe's service. I purchased a 1-year service package for Adobe Firefly in December 2023, and I made the full payment for the entire year upfront. However, to my shock, I received a notification in January 2024, claiming that additional payment was required to continue using the service. I have attached the payment slip or invoice for your reference, which clearly indicates that I have already paid for the entire year. My email address associated with the account is [Personal information removed by moderator.] I am appalled by this situation and find it unacceptable that Adobe, a reputable company, would engage in such practices. This experience has left me questioning the integrity of Adobe's operations and the trustworthiness of your services. I kindly reques

Hi there I recently finished high school, and have been using a school/work account with my institution. I recently got my new university email, so I have been trying to change my school email to my university email so I will still be eligible for the student plan. However, it simply doesn't let me - the buttons to change my details don't appear, and there is no section where I can verify/rewew my education status. I have tried signing out of my school account, and signing in with my new university email, but it doesn't create a new student account but rather signs me back into to my current school account. I have also tried to create a new personal account using my uni email, but under the accounts tab there is no section to verify my education status, either. I'm finding this issue very frustrating to navigate, so any help would be greatly appreciated. My account type is listed as Adobe for Enterprise.

Buen día. Necesito conectar con adobe. Yo me suscribi al periodo de prueba en noviembre y lo cancele un día antes del plazo. Aún así me están cobrando casi cop 100.000 cada mes desde noviembre y no se cómo conunicwrme. Por la página para mí es difícil y muy confuso. Ayuda por favor. O acaso debo cancelar mi tarjeta de crédito para que paren los cobros?  Quedó atenta gracias 

Hallo! Ich habe letztens mein Einzelanwender Foto-Abo zu dem Studenten Creative Cloud Abo geändert. Ich sollte dort Namen und Bildungseinrichtung sowie Abschlusssemester angeben, aber wurde nicht nach einem Nachweis-Dokument gefragt. Das Abo wurde jedoch richtig ausgeführt und aktualisiert. Jetzt stellt sich mir die Frage, ob ich vielleicht doch noch etwas aktualisieren oder nachreichen muss und wo ich dies tun würde.  Vielen Dank im Voraus

for context I downloaded adobe creative cloud with a personal email, and then i went in and bought the 37$ student plan that is supposed to let you access apps like photoshop and premier pro. When i go into the creative cloud app, i can see my login but it still asks me to pay more and buy apps that should be free on my plan. when i go to the website and go to plans>invoivces and order then it says that I have an order of 37$. My bank account shows that I was charged 37$ too. This was all wierd but then I went into the admin consle and apparently im an admin?? and a user? maybe it thought I was the school?? in the admin consle it shows that I have bought the plan but it still dosen't let me download anything, it just tries to get me to pay more. When I go to products in the admin consle it shows that I have the creative cloud all apps package, but then under quanity it says i have 0 out of 1 lisence. It shows the name of my uni at the top of the admin consle, so I kno

Hi,   We've observed users expressing concerns about recieving verification codes from different numbers while sigining in or resetting their Adobe passwords. The received codes are valid. We utilize a service for sending SMS, and this service, in turn, relies on its own providers. The delivery of SMS messages varies by country, with some using a dedicated short number, while others may appear as regular phone numbers registered in that specific country.   I trust this addresses your inquiry.   Thanks Kanika

I was canceled to my plan but I couldn't able get back my money 

Hi. I bought sub for ~100$ last year today my sub was renewed and it was sth like ~150$. So i cancel this sub cuz it too much for me right now and i wanna know if the sub was renewed 16.01.2024 and i cancel that in this same day do i get my refound? I dont need anymore Adobe apps so its totally usless for me. 

My subscription show is not not active and I am not able to use feautures.

How do I cancel this account? It belongs to my deceased Mother.

I didn't realize how bad a company like Adobe would be in terms of customer service. Nirnaya was the agents' name and she ended our conversation asking me to contact them again in 2 hours?? She was talking about tool issues? Which is nothing near what I was asking for help with. The AI was more helpful than Nirnaya. If she took a second to actually understand what I was asking maybe she would understand the problem I am having. Who hires these absolute jesters to provide customer service. And the fact they can end the conversation so you can no longer find a solution to the issue you're having is crazy. 

Hi,I talked with the support team on chat, I asked to change my plan from monthly payment to yearly payment, now it's yearly payment.I want to remove my other plans that I took befure buying the yealry plan,Can anyone help me please solve this problem, in chat they seems they don;t understand what I asked for