Account, Payment, & Plan

From your records you will see that I paid for an Adobe subscription almost two years ago. You will also see that I have made numerous attempts to have my money refunded.The irony of this was that it was confusion on the part of your call centre staff. I simply messaged to say that subscribers should be emailed that billing was pending and give them an option to cancel.Over the subsequent period I have tried on may occasions to obtain the refund. This has never been credited to my account, or even third-party accounts I have tried to use.I have been told on numerous occasions that the case will be elevated and dealt with conclusively. This has never happened.It certainly is an appalling way to treat customers. I travel globally. I work with numerous organisations but I'm at the point where pointless billing issues negate my desire to recommend your products to clients or individuals.Please do mot send me a list of corporate excuses. I would much appreciate a solid reconciliation in the

Hi! Going through the problem. My account has been debited but its showing that I have no active plan and hence can't use Illustrator. How did you solve this problem?

Hi,It seems impossible to contact your customer support without an active plan. I have an active plan, and either I am confusing the account or I can´t find it (yet is been paid monthly).I need assistance to find the plan or recover the missing account. How can I contact support directly? Stuck on the bot asking for an active plan which I can´t show because I´m not sure what account was used.Thaks

Hi! I bought a plan from Adobe but I don't wan to use it anymore. Can I sell my account with my e-mail linked to the account?

Kan ik niet via ideal betalen ben niet in bezit van credit kaart en advies luid om paypal niet aan je bankrekening te koppelen.hoe kom ik in bezit van photoshop ?

   Hi, I cancelled my subscriptions in february with help from customer service.  But... You are still taking my money. Automated bank transactions every 12. and 13. in every month. How is this possible?  The folkowing Pictures and info is an examplen from June: Iwas charged the following amount in Norwegians Kroner:Adobe Stock: -354,75 NOKAdobe Ps Creative Cld -236,25  Who can i contact in Adobe so i can stop this and get my money back? Cant find any info anywhere. Thank you,kind regards. Christian Sandanger

Hi, I was charged on 10th June an Adobe Pro plan for 24,39 euro, however I do not remember having subscribed to Adobe Pro and in any case I have never used the pro plan. I checked into my account and it says that if I cancel now I will be charged 121,94 euro for cancelling. Can you please look at the issue and solve it internally as I have never used the program and I do not intend to use it. I did not receive any reminder at the end of the free trial. I already asked for support and received no response.Thanks

My creative cloud subscription ended suddenly after only 6 days or less from my payment although I didn't do anything, I've been away from the creative cloud programs for 4 days after my subscription and when I returned to my work I found that my subscription ended I tried to contact Adobe support but when I write ''AGENT'' the bot gives me a message:  '' I see there is an account issue linked to '' My email address '', Sorry, we're closed. Please visit again. , You can always find answers to frequently asked questions in the community at Adobe Support Community. , those are the messages that were given to me from the chat pot and I don't know what should I do know!

Sehr geehrte Damen und Herren!Bitte diese kostenlose Version, dich ich mir heruntergeladen habe, kündigen/stornieren.Ich möchte auch keine weiteren Produkte bei Ihnen kaufen.Bitte um Bestätigung, dass diese kostenlose Version gekündigt ist.MfG Lisa Hausjell[Private email address removed. -Mod.]

Sur quelle adresse mail puis-je m'adresser à une personne en charge du service client ?

Klacht over de opzegboete na bijna 10 jaar klant te zijn alsook klacht over de klantenservice. Adobe adverteert met 'echt contact' maar in werkelijkheid krijg je een bot in de chat, die je vervolgens weer doorzet naar een andere bot, die je vervolgens weer wijst op een telefoonnummer van de Nederlandse klantenservice en dan de chat direct afsluit (nog voor ik het nummer kon noteren). Van het kastje naar de muur en geen steek verder. 

Hello everyone, I recently cancelled my subscription with Adobe because I was no longer using it and I don't need $20 being taken from me every month. I am still getting charged! I have been charged for the last 2 months and I can't even access my user ID for the phone call because I literally do not have one. Any help? Stop charging me please, thank you. 

Hello everyone. I have the Steam Version 2022 of Painter. I want to buy a Update from 2022. Do i have to Pay the full Price, or can make a cheaper Upgrade ?

Hola, jamas puedo descargar las actualizaciones normalmente sin que me de "error de actualizacion". Tengo que reintentarlo 3 dias dandole "reintentar" a cada rato.

In the adobe page the statement below is "get real help from real people". Where are those real people? Its just more articles. I need a real person who can cancel my subscription. It has a billing problem at the moment but there is no cancel button, just wants me to update the info. Where is the cancel button?

I cancelled my subscriptoin and still had more than 20 days until the end of it, but I couldn't use illustrator until I renew the subscription so I hit on the 30 days free tryout subscribtion and they booked money again from my account and I can't find any cantact data to get a refunf or get illustrator to work 

There is a problem with subscribing. I want to cancel all my subscriptions and start over, because every month they withdraw the amount from me twice! I want to cancel all subscriptions and start over

hello, i would like to have the invoices for each month for the vat. how can i get them? 

He comprobado que:1ªNo es Gratis2ºHe pagado tres veces Pueden explicármeloGracias y un saludoJosé Antonio Guerrero Rueda

I had been given a free sub. (I believe with my Apple Care) that I tried to piggy back on my, current, sub.  It appears that two subs had been created and the free one is saying expiring soon or add card.  B/c I have an active sub, I should be good....correct?  As in, the one I have had for a while with Ps, Lr. Br.....etc, should be fine (especially since I have much of my work in there). Thx, Jay

O cartão que usei para realizar a subscrição era temporário e já não funciona. De facto eu não pretendo continuar com a subscrição, é possível cancelar ou não tem problema ficar assim? Pois a tentativa de pagamento foi feita mas obviamente não será efetuada pois o cartão não permite.Aguardo resposta,Obrigado.

Hi! I made a free trial for adobe illustrator but I didn't activate it. However, adobe tried to charge me after the 7-day free trial. I cannot see if the account is activated or not but I would like not to start the subscription and I cannot find this choice. How can I solve it?

I want to purchase a subscription to adobe premiere pro but when I insert the country and then reply from the system that your country cannot support this purchase I am very disappointed in this situation please solve the issue.thank you  

Gibt es etwa keinen persönlichen Support mehr? Auf der Hilfe-Seite wird noch dafür geworben, aber jetzt findet man nur dieses Forum? Ganz schöne Unverschämtheit bei den Preisen, die Adobe so aufruft. Habe nur eine Lightroom-spezifische Frage, die ein Experte sicherlich schnell beantworten kann – und jetzt muss ich mich aber mit einem Forum herumschlagen??? Wo bekomme direkt von Adobe Hilfe?? 

Hi, I thought I had switched off auto-renew for my yearly plan but Adobe has tried to take a payment from my bank account a few times. As the payment is now "late" I can no longer access the panel to switch off auto-renew or downgrade the plan. How can I cancel it?