Account, Payment, & Plan

    Hello everyone,   I recently made an accidental purchase of the Adobe PDF yearly subscription on April 20, 2023, at 6:07:21 pm IST for Rs 6000 from Google Play. I thought that the subscription was free for seven days, but the full amount was deducted from my account. As per Google's terms and conditions, I am eligible for a refund if I meet Adobe's terms and conditions.   I have been informed by the Google team that Adobe has to initiate the refund process, and I am required to provide the following details:   1. Transaction ID: GPA.3321-0946-9217-60982 2. Date of transaction: April 20, 2023, at 6:07:21 pm IST 3. Payment amount: Rs 6000   I have attached the payment receipt and Google's response email for your reference.   The amount charged for this subscription is significant for me as it was meant for my college tuition fee. I am deeply concerned and worried about the deduction and its impact on my financial situation. Therefore, I kindly reque

Hola, no es la primerza vez que pasa pero vuelve a pasar, me cobraron el plan ayer y hoy otra vez. Normalmente el banco aelimina una de las transaccciones, pero esta vez no. Solución por favor.

Hello, I Have used cracked version of adobe apps for couple of years since I couldn't afford the fees of the subscription. Right now now I want to subscribe and use the collection legally, what I have to do for the past years? Can I pay for that? Will you forgive me for that?

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Hola. he adquirido el paquete de adobe pero me estan cobrando dos veces. No se como dar de baja la segunda licencia ya que el unico mail que utilice para registrarme solo tiene acceso a una sola de estas licencias. Quisiera dar de baja la segunda ya que no puedo utilizarla.Gracias.

"Dein Adobe-Konto wird in Kürze geschlossenWir möchten dich darauf hinweisen, dass du dich zuletzt vor über einem Jahr an deinem Adobe-Konto angemeldet hast. Gemäß unseren Richtlinien verliert deine (Link removed by Moderator) in 90 Tagen ihre Gültigkeit, wenn du dich vor Ablauf dieser Frist nicht an deinem Adobe-Konto anmeldest. Wird deine Adobe ID ungültig, kannst du nicht mehr auf Inhalte zugreifen, die auf Adobe-Servern gespeichert sind, und dein Konto wird geschlossen."   Diese E-Mail habe ich heute erhalten. Erst vor einer Woche habe ich mich auf adobe.de -> adobe.com/de angemeldet und auch account.adobe.com und soeben sicherheitshalber erneut.   Ich zahle seit Jahren für das CC-Abo. Über die Programme bin ich ebenfalls stets angemeldet. Irgendeine Möglichkeit den Support zu kontaktieren, kann ich nicht finden. Nur dieses Forum hier.Kann mir bitte irgendwer weiterhelfen?

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ESTOU A MAIS DE 7 DIAS TENTANDO CANCELAR MEU PLANO E A ADOBE NAO CANCELA FICA DANDO ERRO NA PAGINA QUADO VOU CANCELAR 

Adobe has educational plans for students, why do they not have plans for pensioners and seniors, many of whom are not financially able to afford the cost of Adobe's range of plans. A specific plan aimed at creative seniors and pensioners would make sense and have community support. The pension in the UK is less than 12k a year. 

I'm changing company name, and will have a new VAT number, I need to transfer my plan to the new company. How can it be done? Thanks in advance.

Hello!  I'm having a problem getting into my account that I've been using for over a year. As I have to switch between my personal and business account, I suddenly had an error connecting to my existing plan. One day another profile picture appears, without the purchased plan and projects. The payment goes through, but I can't get access to my account that I'm paying for. when I log in through adobe.com, I get to my account and see my plan, but when I log in through creative cloud, I am automatically thrown to a profile where there is no plan and I still cannot access it. Please if anyone can help, I'm here to listen.  Thank you! 

  in my country now there is no technical possibility to pay for the renewal of the subscription, I heard that you gave my colleagues a couple of months to use the subscription for free, can I somehow renew my subscription? Or tell me how can I pay. Thank you. 

When registering for a Photoshop trial I accidentally entered the wrong email account, one which I do not own or control. Apparently Adobe doesn't confirm emails when setting up new pay accounts?I'm now trying to access the account to cancel it, but I can't because the security code needed to login is being sent to an email that I have never had access to. I don't see any relavent topics here, and real human support seems non existent.Any help would be appreciated.

When trying to pay a bill I got a java script error 19101. What does this mean and how can I fix it? Thanks

I canceled my "Photography plan (20GB)" trial and received an email that the service would end on 10 February 2023.However today (18-April-2023) I got charged for the "Photography plan (20GB)"even though I have no active plans. is there anything I can do to get my money back? 

I accidentally canceled my subscription..I know, not smart.What can I do now or who do I reach to?

Hey guys I need help with this issue. I spoke online to support however while they've claimed its been cleared up, my Adobe account still claims I will be charged on April 28th.  Details of events here: I accepted the free trial for premier pro to help edit a video for university. I promptly forgot about the trial. I then noticed a failed charge of £19.97 on my account as clearly it have elapsed. Unfortanlty however due to it being a failed charge, I had no way to manage the account and cancel the membership. No worries I thought, I'll eat the charge as tax for my ADHD and cancel afterwards.  But no. Apparently Adobe has so far withdrawn the £19.97 from my account twice and is now stating I need to pay £109 to cancel. I cannot pay this! I'm working on an extremely limited budget, I can't even afford the initial £20 as evidenced by my literal inability to pay it.  I have since spoken to support, and they have said the subscription has been cancelled fr

is there an email that i can contact adobe regarding this? i realised i paid $50 usd for nothinng as i have another account that i currently use under school subscription..

Hello everyone!Yesterday I got an Adobe Creative Cloud subscription for myself, and later on, when checking account options, I noticed that there's a second, same plan with "Billing issue". There is no button to remove the second plan, and I do not want to add payment method to the other plan, as it will probably subtract the money for immediately, even though I already have the same plan. I do not really have an idea why there is a second plan, might have been back from when I used Nvidia offer for getting a month long trial. I ended up never using it in the end. I want to remove the other unused plan, because it makes red line about billing issues pop out on the top every time I open Adobe account.

Добрый день! Возникла следующая проблема. У меня есть учебная версия Substance Painter(срок ещё 102 дня), но её почему-то не отображает в Creative Cloud. Не обратил бы даже внимания на это, если бы не пришлось переносить данные на другой компьютер. Возможно ли как-то привязать лицензию к CC(как в Steam например), чтобы спокойно установить её на другой компьютер или тут только другое ПО покупать уже?Лицензию получил по сертификату от курсов Mad Rabbit. Понимаю, что в РФ сейчас новые продажи закрыты, но всё же хотелось бы использовать хотя бы уже имеющееся ПО, пока оно есть.

I'm in my 12th month of my yearly plan, I've had this for 3 years but I need to cancel and they're charging me £35 to cancel!?!?! Why? I thought if i was in my 12th month there would be no fee.

I didnt apply for photography apps, and I was surprised when I received an email charging me for same.  Please advise how to cancel this.. I cannot find any contact in Photoshop.

I'm so furious about the terrible experience I'm having with your support team, I'm asking support to leave an organization, I ended up having your support tech disrespectfully leave the chat!  this happened twice!it's so disappointing for a large software company such Adobe to havesuch support!  

Is there a way to change the language pdf invoices are downloaded in? My account settings are already set for english, but my adobe bills are being archived in italian. is there any way to request a change? I would assume this should be requested through direct adobe support, but it's impossible to make a request to the help center online

Greetings everyone, This might be more of a question for Adobe Support in general but my daughter (she'll be 13 years old this August) has finally gotten to a level with her drawings and animations that she wants to learn to draw with a Wacom and learn Photoshop and use Animate to tween her drawings in to animations (proud dad moment :D). I'm going to let her use my second pc account and will be adding animate to my cloud membership for her (I don't personally use it but we'll learn together). My question, I guess, would be - does this qualify for the student/teacher discount membership?  If not, no worries - still going to fund her dreams - but figured it'd be worth an ask, especially if it can save a few bucks while she's learning. Thanks in advance for the help, cheers! Joe