Account, Payment, & Plan

Cómo puedo escribir sobre un problema de facturación y devolución de valores mal cobrados a la empresa Adobe 

Hello,I have been paying for an Adobe account for nearly one year now. When I initially tried to cancel the account after forgetting to do it doing the trial period, I was offerd a deal of $1.46 a month, so I decided to stay. After one payment of $1.46, I have been been paying $21.99 a month, and now the most recent payment is $28.99. I have made 12 total payments to Adobe since June last year. I have an annual plan, paid monthly. Now, when I try to cancel my plan, I am told it will cost me over $150. I believe the policy is that I should only be paying 50% of the amount left on my plan. Can someone please clarify this?Thanks

I am being asked to update my payment details frequently telling my payment failed. I have checked on my bank side and it does not have any issue. Why is this happening?

I have looked for all available options but seems like there is not option provided.The message shown on app installation is misleading.Please suggest how to opt out of sharing usage information.Below is screenshot of Privacy and Personal data section which supposed to provide option ot opt out-    [Moderator moved the thread to the correct forum]

Dear Sir / Madam, I need cancelled my account for Adobe Acrobat Pro  from today. please you reply me you cancelled my account and you not take money in my credit card on 06/07/2023.   Thanking You  Rajnikant Amratlasl Shah   [Moderator moved the thread to the correct forum]

Is there any way of getting off the annual subscription after already being paid for a year. It's moved onto a second and without asking me to renew and payment has increased. I'm a student who cannot afford the monthly payments or cancellation fee.Please help me.

I have a yearly subscription that honestly was a huge mistake but I've come to expect my monthly bill of 19.99. I recently had a charge for more than that on top of my expected charge and I'm trying to get it refunded or at least get some answers as to what it is since it is not in my invoices or plans. I called customer service to figure it out and as I was trying to give them my email they hung up on me and now I can't get ahold of anyone else. Does anyone know what this charge might be or if I have any hopes in getting it refunded?

Every time i try to buy photoshop and lightroom package it seems to region block my country from buying the software or siging up for the service.This is so frustrating why do i have to go through a reseller?   Are you telling me adobe dont respect creatives from this country with the privilege of buying their software? especially since the person on the cover for 2022 photoshop is a jamaican   This is so stupid   [edited by moderator - profanity removed]

I bought photosop express premium a few minutes ago. But I bought something wrong I thought this will be adobe beta photoshop but I bought it wrong I want to return it. Please help me. 

Hi, On three occasion I have contacted Adobe customer service on the chat but was dropped off every time they said they were looking into my account. This is so rude. I have hearing issues (deaf) so unable to call the hotline. Is there an email address I can use? I wanted to resolve this with Billings before i file a chargeback on my card which is a lengthy process.

Hi, I need your support. I have used a bad email address [Email removed by moderator] which is no longer valid and I lost access to that mailbox. Adobe require for me verification code that thay are sending on that email. How can I solve this issue as I have purchased subscription for a year and I do not have an access to my accout. Best regards

Signed up for a one month free trial and immediately got charged. Something that's supposed be a trial isn't a trial then? Why advertise it as such? There's no customer service and the virtual bot is no help at all. Any suggestions or contact to get a refund?

Добрый день, я уже задолбалась, я ни как не могу закрыть подписку, выбивает ошибку, как ни питалась все без толку, я пробовала через управление подписки нечего не вышло помогите пожалуйста 

Hi! I need some help, if it's possible. I purchased two program accidently by Adobe, I needed InDesign but I uploaded Illustrator first wich I didn't used much, because I found out it wasn't what I was looking for. I tried to cancel both in the end, but one of them I couldn't. Maybe because I didn't had enough money for both of them on my card i don't know. I tried a few times and now I got many emails, that I'm not paying for the program. I just wanted to try the 7 days trial, but I couldn't cancel it. My question is, do I have to pay it now? I didn't used it since than and I'm a little confused maybe did something wrong. How can I cancel it now? I don't really have the money for that these days. (I didn't find an email adress either thats why I'm asking here)Thanks for your answer! 

Got an email yesterday that Adobe processed my cancellation request and that it would end yesterday. I did NOT request this account to be canceled and it was just renewed this past April for a year.

I just ordered “Auto Icon Pro” through Adobe Express for $39.00, but I was billed $51.36. Why?

I have monthly payment for adobe, and I would like to get a receipt every month in my email, is that possible? 

Hi abode its ralf, I canceled my subscription for premiere pro and once i canceled it i got charged for 99 Dollars, i was wondering if i can refund that payment. Pls acknowledge thank you.

Hello - Is there anyway I can see time stamps of when and what devices logged into my account?I seem to have removed 2FA at some point (sigh) and want to make sure my account is secure.I am not looking for active sessions, those were cleared and reset when I logged in to change my password. Thanks.

From your records you will see that I paid for an Adobe subscription almost two years ago. You will also see that I have made numerous attempts to have my money refunded.The irony of this was that it was confusion on the part of your call centre staff. I simply messaged to say that subscribers should be emailed that billing was pending and give them an option to cancel.Over the subsequent period I have tried on may occasions to obtain the refund. This has never been credited to my account, or even third-party accounts I have tried to use.I have been told on numerous occasions that the case will be elevated and dealt with conclusively. This has never happened.It certainly is an appalling way to treat customers. I travel globally. I work with numerous organisations but I'm at the point where pointless billing issues negate my desire to recommend your products to clients or individuals.Please do mot send me a list of corporate excuses. I would much appreciate a solid reconciliation in the

Hi! Going through the problem. My account has been debited but its showing that I have no active plan and hence can't use Illustrator. How did you solve this problem?

Hi,It seems impossible to contact your customer support without an active plan. I have an active plan, and either I am confusing the account or I can´t find it (yet is been paid monthly).I need assistance to find the plan or recover the missing account. How can I contact support directly? Stuck on the bot asking for an active plan which I can´t show because I´m not sure what account was used.Thaks

Hi! I bought a plan from Adobe but I don't wan to use it anymore. Can I sell my account with my e-mail linked to the account?

Kan ik niet via ideal betalen ben niet in bezit van credit kaart en advies luid om paypal niet aan je bankrekening te koppelen.hoe kom ik in bezit van photoshop ?

   Hi, I cancelled my subscriptions in february with help from customer service.  But... You are still taking my money. Automated bank transactions every 12. and 13. in every month. How is this possible?  The folkowing Pictures and info is an examplen from June: Iwas charged the following amount in Norwegians Kroner:Adobe Stock: -354,75 NOKAdobe Ps Creative Cld -236,25  Who can i contact in Adobe so i can stop this and get my money back? Cant find any info anywhere. Thank you,kind regards. Christian Sandanger