Account, Payment, & Plan

Good morning. I created an Adobe account with the wrong email and forgot the password. Now I can not access it because I do not receive mail to confirm the identity or to reset the password. With that account I subscribed to an Adobe plan and I could not access it and I could not manage my Adobe plan. How can I access the account again if I can't access that email account? Thanks for your help -------------------------------------------------------------------------------------------------------------------------------- Creé una cuenta Adobe con un correo erroneo y olvidé la contranseña. Ahora no puedo acceder al mismo ya que no recibo correo para confirmar la identidad o para reestablecer la contraseña. Con esa cuenta realicé la suscripción a un plan Adobe y al no poder acceder no pude administran mi plan adobe. El correo de suscripción es <Removed by Moderator> ¿Como podría volver a acceder a la cuenta si no puedo acceder a esa cuanta de correo? Gracias por su ayuda.

If I have shared files and libraries with other adobe licence holders, will they still have access to them if I cancel my account?

Inicialmente contraté los servicios de Adobe como profesor, por lo que las facturas estaban exentas de IVA, aunque ahora, por cambio de actividad y necesitaré las facturas con IVA. ¿Alquien sabe como realizar el cambio o contactar con el departamento adecuado? Gracias, JL

Has anyone been in the similar situation, when, instead of 1 annual payment, Adobe charged me 9 times. The transaction came through just once, however, the other 8 are still pending, and this is concerning me.

When i was in school last year i signed up to adobe for a free trial, it has now been over a year and i'm still getting money taken out of my account monthly, i am not out of $450 which i cannot afford as i am a uni student.  I cannot log into my adobe account as it was a school email and now has been blocked since i've graduated. I've tried to contact adobe and have sent multiple emails about this but i've heard nothing back. I really need this money refunded asap. 

I am a premium user. Since last night I cant access my right account. Adobe verified that I can a premium user but I have been keeping ending up with the normal one. What should be done?

Why Adobe DOESN'T recognize my monthly purchases on Adobe.com? Chat ghosted 3 x?eg: xhelp/adobe.com The email in the app is not foubd by Adobe. How to change it? Need to sync stuff but also need stock photos ASAP. What to do? It's months now. HELP?!

I am simply unable to cancel one off my subscriptions. I have followed all guides available on the subject, but never reach a button that allows me to cancel my subscription. Even the Virtual Assistant chatbot goes in zombie mode and stops replying, when I answer "yes" to the question: "Do you want to cancel your subscription". I have tried several different browsers with same result. Am now left utterly frustrated and considering cancelling all my plans to just start over. I have 2 Creative Cloud plans and one single Photoshop in my company, and just want to cancel the photoshop. I can assign the licens and remove the user, but cannot cancel the subscription. AAARGGGGHHHH!!!!

Wo bekommt man wirklich Hilfe?? Ich habe ein Problem das nicht gelöst werden kann mit den Hilfeseiten auf denen man immer und immer wieder verlinkt wird. Es nervt unheimlich!

Hi everyone..I have a PROBLEM... I bought Adobe Photoshop last month but by mistake I mispelled my email.All the codes are been sent there. to that email and I don't access to it.I wont to stop the process and start again but with my right email..How can I do that? and I found that each month they are getting money from my card.. How can I stop them?

I started a trial for all apps and the next day I got an email saying I no longer had access to creative cloud all apps, why is this? I checked the "Adobe trial software expired early" page and none of it happened to me.   [Moderator moved the thread to the correct forum]

Compre un mes de de creativo Cloe y me vino de regalo un mes de stock, antes de que termine el mes quise dar de baja el servicio y me dieron 3 meses gratis, lo que pasó es que stock no era gratis y ahí me empezaron a querer cobrar las dos cosas stock y creative. Ya di de baja creative, pero stock no me deja, ayuda la verdad me siento estafado. 

Im just writing here to point out somerhing.I cancelled my subscription at the beginning of february.well surprise I got charged again at the end of last month after adobe gave some credits (two days free) Since I did not notice I cannot cancel the subscription without fee  because its too late! Well done Adobe, this is the scummiest thing Ihave ever seen in my life  

I had a photograther plan with photoshop and etc., I changed it to all apps, but Creative cloud doesn't give me istalling all apps, it's only choises to try or buy.It is saying:"You'll be able to manage this plan shortly. Billing and paymentWe’ve received payment for your new plan. You’ll be able to manage this plan shortly."I attached print-screen 

I have recently cancelled my free subscription before the free trial was over however have been charged. I would  like to request a refund. The support system is infuriating, I keep going in circles clicking different options and coming back to the same screens. It appears I do not have the entitlments to open a chat to speak to a person. Not sure how to get this resolved but would appreciate someone reaching out to me directly to discuss processing the refund. 

Hii there everyone!  I would love to buy a membership for photoshop.Bbut i can't seem to purchase it, it keeps loading and nothing happens. Tried calling costumers service but no one is answering... please can someone help me? 😄 thanks in advance 

Hi,I wanted to change a payment method using this tutorial here: https://helpx.adobe.com/manage-account/using/update-billing-information.html, but I cannot get past a bug where manage payment link does not seem to be working. When I click it first time I'm required to log in into private account and I do so. When I'm logged in I click it again, but this time it's not responding. At first I thought it must be some plugin in my web browser (Firefox), so I used different one, Chrome, instead, but to no success. Issue is appearing on Edge too. I have no plugins or anything like that on either Chrome or Edge (I'm not using them at all) so that shouldn't be an issue. It looks like that's a bug on the page itself since link does work first time when I'm required to log into private account.

Hi! I try in my account a free Trial, and I deleted it on the same day. And you send me the bill to pay. Why?

Hello, I signed up for a Creative Cloud all apps subscription about two years ago, I was aware that I was committing to a 12 month contract though expected that I’d be able to cancel at any time after the initial 12 month period. I have wanted to cancel the subscription for some months, however whenever I try to do so I’m advised that there will be a cancellation fee. I’ve tried to contact Adobe on numerous occasions though cannot find a way to communicate with real people, the link on the website that says “Contact Us, Real help from real people” does not take you to real help or real people, rather you end up going round in circles. I’ve recently determined that the cancellation fee is because when the subscription renewed it also constituted a 12 month contract which frankly is ridiculous. Why can’t the subscription simply be monthly rolling? With thanks.

I'm aware that the "early cancellation fee" is something that was in my Illustrator plan that I agreed to, but now that I've upgraded to the All Apps plan, I'm paying a larger monthly sum for many more apps (which obviously makes perfect sense), however Illustrator is included in this new plan, so naturally there is absolutely no reason for anyone to be forced to pay monthly for an old plan that contains the same app I get with the new plan anyway. And now in order to "save" the $20+/mo the Illustrator plan costs, I have to pay an early cancellation fee of $85 bucks in addition to the monthly fee for the All Apps package? Is this for real? Why the **** would anyone be forced/punished for switching to the more expensive app package, that literally contains the same app subscription they're trying to cancel? This doesn't make any practical sense. Am I basically royally screwed here regardless of what I do? Please advise. Thanks!

Hi, I canceled my free-trial plan on my other account and after few days there was payment on my card, that didn't go through. When I looked at my accounts I saw that the plan wasn't canceled and that the same plan was also added to my other regular account that already contained different plan. I realised this also because the payment for this second plan was out of nowhere charged to my card.I've been trying to reach support and nothing works. I am very frustrated because I am being charged for three plans across two accounts and if I try to cancel the plan it wants to charge me for the whole year.Please help

Hi, I wanted to test Adobe Lightrooms properties and tried it on trial for one picture. So I subcribed for the 14-day trial for it. I forgot to cancel and now I´m supposed to pay for one year of a service that I basically never use? What is this kind of a contract where you don´t clearly show the customer that you will be FORCED to pay for a one-year subsription if you try their product for 14 days? And then when you try to find help from customer service, there of course isn´t one available and you have to search for pre-answered questions and have no option to contact a real person from customer support. Seems like it is intentionally designed to rip off as many customers as possible and make it impossible to contact real customer service. Great job Adobe. Will make sure this gets noticed here in Finland, and will contact finnish customer protection authorities.

cordial saludos me presento soy junior ivan y tencon un inconveniente con el plan de adober de pronto el valor me parece muy alto siendo que solicite un valor menor, tambien no utilice un app de plan aun asi me lo subieron. gracias por su atencion prestada  atentamentejunior ivan 

I have just been billed my first payment, as I missed the cut off point. I have been charged the first installment. But I dont wish to continue. Its says I have to pay a further £100?? Its not gone over the 15 days, so how do I cancel without further payment?

Buongiorno, vorrei sapere come modificare solo l'indirizzo di fatturazione. Riesco a modificare la partita iva, riesco a modificare il metodo di pagamento, ma non riesco a modificare l'indirizzo di fatturazione.Grazie in anticipo.