Account, Payment, & Plan

Hi, I want to cancel my Creative Cloud membership. It's been a couple of days and it still sasy that I'll be able to manage the plan soon. Any help is appreciated!   [Moderator moved the thread to the correct forum]

Please delete urgently my Adobe ID - [ removed by moderator ] as I need to sign in with my corporate ID, not this one.   Title edited by Moderator

Hi there, as usual, on the 25th of this month Adobe should have charged me for the monthly fee, but i noticed that no payment as been done. This morning, when i reached my office i noticed that Adobe Creative Cloud saysA problem occurred with the payment details. Please update the payment details.I've tried to update the card with the same one (the card is not expired or anything related), but it keeps saying that there's an a Billing problem.  Could be this issue related to the maintenance on Adobe side? Never had any issue before, even when bigger problem were running on Adobe side.Thanks to everyone.

I believe I have an institute license from the high school I used to attend, that i use for Photoshop, Premiere Pro and After Effects daily. On the Creative Cloud Desktop app it shows that included in my plan are all of the apps that Creative Cloud has to offer. On the Creative Cloud website though, it shows that i currently don't have any paid plans. I understand that you can activate 2 devices with creative cloud, but I can only use creative cloud apps on my main desktop. If i try to log into creative cloud using my laptop, it shows that i need to try or buy the apps i am trying to use. It also shows that I have no activated devices, despite being logged in on my main desktop and being able to use and update all of Creative Cloud's apps. I am considering upgrading my motherboard, but I'm afraid that the license is tied to my motherboard and if i try logging in on the new one, the license will no longer be there. I'm not sure what license i currently have and why I can only use these

How do I cancel the 7-day trial account

I have two payment cards added, one of them I want to remove. and there is no function remove the card and I can't find it anywhere, contact with adobe is difficult, the trail hits me. If someone from adobe answers this question, I would like to ask for photos where to find the function remove the card because it is not there. I remind you that I have two cards added, so I should be able to remove one without canceling the plan

I just got a "Warning Sign" on my Creative Cloud App and once I sign in to my Adobe Account via browser, it said I have a Billing Issue. I try to fix it by Updating Payment, but "Something Wrong" pops up. I can not view the Update Payment window so I do not know what is wrong with it? I already check my Visa Account and nothing happen there. Can someone please explain about this issue? 

Hi,   We are in our Business with one iniciative to sign documents on IPAD.   Actually we have account to manage by PC or Laptop, but we need consultan support to define the best way reduce de steps till sing. I mean.  We have more than 400 people (Sellers) with Ipads, all of them visit the customers to capture orders, now they need sign some documents form the Customers, for this rason we need reduce the steps to sign by the customer and Sellers. - Not enter the email every time.- Speed up the signing process by for example having direct access without having to enter credentials or only entering them once.The objective is that they can give the client the document to sign without having to go through all the steps that we currently follow in the PCs and reduce the dedication time each time they need to give the client a document to sign. If you have any Sr. consultan to analize the best way to define the process or any Partner?.Could we schedule a m

Earlier in March, I tried, repeatedly, to cancel my subscription.  I thought it had registered only to see that Adobe drew the amount from my card.  Been trying to cancel for the past hour and keep getting this message:  "There was a problem processing your request." after going through the entire process over and again, removing cookies after every try.  Frustrated, I'm posting here.  It seems impossible to cancel my subscription. And I want to be refunded.  Adobe products are too complicated for me, and I would not be using them at all. Hope someone sees this and can help me. Please do not send instructions to me on how to cancel. At this point, I'm an expert. 

I cant cancel my plan. This appears and I already have the invoice 

My adobe account always shows billing issues although I have updated it. I have updated my payment information many times, but it doesn't work, the red box always there. Could you please tell me how to fix it? Thank you.

aydan aya ücret alınırken 10-15 günde bir ödeme yapmak zorundayım uzun zamandır adobe kullanıcıyım ilk defa başıma geliyor bu bilgilendirme yaparsanız sevinirim  

Apparently ive been being charged for 14 months straight for a total of 294$. I swear I thought I canceled this a year ago. I don't even use premier pro. The last time I used it was for a school project last year. I only noticed today because I went to download Illustrator on a different computer and I saw that I had another plan that was active. Anyway I can get a refund or a partial refund?

Hi! I changed my place of residence and email address. Please link my new address to EMAIL REMOVED. Thank you and have a nice day.   Do not post private information in a public forum... Moderator Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730

Dear Adobe, Thank you for demonstrating how to rip consumers off truly. You should be ashamed of yourself for how you manipulated those to try your trial fees, hook them with the monthly fees, and then have the audacity to charge $100.00 to cancel this fee. Your ways are deviant and you drive a very dishonest business model...

Fiz a compra do app mas não consigo usar a versão paga.Aparece para usar a versão grátis por 14 dias (visto que já usei) e logo em seguida aparece que já sou contratante do app.Já olhei na Playstore e o pagamento está certo.Como proceder?????  

Bonjour,Jai un double paiement, un de 20Go et un de 100Go, je viens seulement de m'en rendre compte. Je voudrais contacter le service clients mais je ne sais pas comment. Pourriez-vous m'aider , merci.

Se puede utilizar la misma licencia tanto en window como en Mac?

Hello, is there a way to upgrade my Photography plan subscription (with payment per month) to the full student plan (19.99 per month) without paying the penalty for canceling the first plan? What is necessary, I don't have a serial number from my university, however, I am a student so I do have a student ID and my own e-mail in the university's system.

How do I set up two-factor authentication for my account? 

Hello, Is anyone can help me to get a Certificate of Tax Residency from Adobe for 2023?Thanks 

Adobe has charged me over $100 for the early cancellation! What a ridiculous policy! It's like a fraud!Does anybody know how to refund the cancellation fee?

Dear, Is it possible to freeze my membership during the months I don't use it? Otherwise I consider to end my membership. Thank you,Robbert

At the beginning of January, I applied for free experience.But I thought that the period was canceled after the period, but I was being paid for my mistake.It was 24000 won a payment of 24,000 won per month.My mistake is recognized.I wonder if you can receive refund. It's too big for me, so I really want to get a refund. I will wait for your reply

Can someone fix problem with my trial subscribtion? I've created account to test your adobe photoshop product and used it for like 3-4 days. At the day subsctibion was over i deleted it, not using it anymore but i've just checked my mail and saw that Adobe sent me several paymant requasts to pay for product im not using. I'm assuming i should in some way cancel that subscription through my adobe account as well and i didn't do that. Can you cancel it from my account from here or i should contact with Adobe team? I was looking for a contact on webstite but couldn't find any mail adress for them. Thank you for help