Account, Payment, & Plan

I have two Adobe accounts, A and B. When I tried to change the primary email address of A to B, the system prompted that the email address is already in use. So, I logged into the B account and requested to deactivate it. After 24 hours, I logged into the A account and tried to change the primary email address to B again, but the system still said that the email address is already in use. Can this problem be solved? This is very important to me.Additionally, I can receive emails normally from both A and B email addresses.

AYUDAInicie adquiriendo LIGHTROOM y me agregaron una applicacion gratis por 30 dias que no pedi ADOBE STOCK no tengo correo de confirmacion y empezaron a cobrar, asi llevo 3 meses pagando casi 800 pesos y si quiero cancelar algo que NO adquiri y menos aprobe me quieren cobrar una multa de 2,300 pesos. Que poca.Alguna idea o ayuda de donde cancelar, Gracias

Tengo un problema de cuenta. Desde hace más de dos años estoy suscrito al plan educativo pero, sin aviso, se me ha cambiado el plan a Empresa, perdiedo acceso a las aplicaciones que utilizaba siempre. Entiendo que esto es un foro público donde los usuarios no pueden ayudar con un problema de cuenta. Necesito un correo electrónico o teléfono de contacto.

Bonjour,Merci de bien vouloir répondre à cette question, même si je ne suis pas dans la bonne rubrique. J'ai résilié mon abonnement à ADOBE - Acrobat READER. Malgré cela, je continue à être prélevé mensuellement de l'abonnement. Merci de bien vouloir me contacter.Cordialement

Dear Adobe Team,I am planning to buy a "Photography plan" using "Annual contract, paid monthly" but I am wondering how it is with canceling the subscription after a year, because after a year of use I do not plan to renew the subscription once again. The contract says that the subscription is renewed every year, so I am wondering at what point I should unsubscribe so that the contract for the next year is not renewed and no additional fees for canceling the subscription before the end of the contract are charged. Let's say the contract ends on February 28, 2024 (the contract was purchased on February 28, 2023), should I unsubscribe on February 27, 2024 so that the subscription will not be renewed and no additional fees will be charged? Thank you in advance for your help and support.Sincerely

Hello, I've cancelled ma free trial 7days period, buy today I've received a 12,19 payment.I don't know hot to get a refund, no Customer solutions found.In My account page I don't have any receipt or any plan activated. Thank you so much

I accidentally created a Behance/Adobe profile with a new email id, which I wanted to switch with the current one.Although I deleted that account and waited a few days, I am still unable to replace it new with the current id as Adobe tells me this id is already in use. 

Hello, I've purchased Premiere Pro 20.2. from the Czech Republic, didn't use it for some time and today when I tried to log in, firstly I didn't receive the code on my mail to verify, then I somehow managed to do that but when I tried to go on Premiere Pro, it offered me a 7-day free trial. There are two possibilities: 1) I used wrong mail, but I'm almost sure that this one is correct, but in case it is not, I can give mote details about payment etc. Just need to know if I bought it on this account and if not, on which. 2) It's correct email but due to the time I didn't use the Premiere Pro, it expired as a trial, then I would like to have my money back. I appreciate all help and support, as soon as possible. Thank you.

I got conned into a annual subscription due to misleading marketing. When I tried to contact customer service they actually ended the conversation without answering my messages. To whoever reads this-- totally unacceptable business practices. We all know tech companies are struggling right now, but misleading customers is not the answer. Totally insane. 

Hello, I did the purchase process, I choosed the student plan, I added my email then added the creditcard, and the amount already token from my creditcard. Unfortunately, I didn't add my phone number.I got the apps download page, but I logged out from my account and decided to download the apps later. I trid to login with my account, but I got that I am using social account(gmail) asked me to login with it, after I logged in, it shows me I have to buy a plan. I tried to login throght different devices but all says no plan. What should I do know? Thanks

I want to move my plan to a another accout. Is it possible without paying extra commission?

ho fatto richiesta di rimborso subito lo stesso giorno dell addebito annuale. entro quando avrò il rimborso?

I am desperate to talk to someone to find out why I have been charged after signing up for a plan and then cancelling in the allowed time. How do I speak to someone?

hello I'm student of architecture and i need to buy alot of apps from adobe and it's vey expensive to me because I'm student, i ask to help me i a discount account or coupon for these apps if its possible.thenk you alot 

Bonjour, j'ai souscris à un abonnement sous contrat pendant un an à Adobe Illustrator qui m'a coûté bien trop cher. Aujourd'hui j'ai terminé la durée de l'abonnement obligatoire et Adobe s'est arrogé me droit de me réangager, pour plus cher encore, sans me contacter par aucun moyen !!!! Premièrement j'exsiges le remboursement de ce dernier mois et je refuse de payer les 160 e demandé pour la résiliation. C'est clairement du foutage de gueule et des techniques de malfrats. Je ne rachèterai plus jamais un produit Adobe. Et merci pour m'avoir foutu dans la panade cette fin de moi.... 

AND THERE IS NOWHERE TO CONTACT CHAT OR PHONE. Like FAQ and contact pages eagerly forward to forum, but dont display phone nr or chat link, terrible criminals.  You guys are sneaky bastards, I got into a subscription i never activated, then get forced to pay a whole year when i want to cancel. Im a student and dont have this money, THIS IS THE LAST TIME IM USING YOU GUYS  I'm posting this here, because quite frankly this site and navigation SUCKS. i cant wait for Davinci and AI solutions to sweep the rug from under adobe, industry standard my ass.    

I registered for a new account using a personal email address which I only realised after creating the account that the email used is wrong. At that time, I already used that account to try the 14 day trial. On the same day of knowing that the email address used was wrong, I have cancelled the account entirely.  I found I'm still being charged for the trial. How can I make a refund if I'm unable to enter this account which I've already cancelled (due to the wrong email address)  Thanks!

Hello, I was tested adobe ilustrator, after that I resigned. Now i must pay 24 euro and 122 euro for Invoice but from 2 montch i dont use this adobe. I was use adobe only 20 min in total. Can I do something witch this case. Can I contact witch somebody from adobe. 

Hi there, when trying to sign back into my creative cloud account, it showed up as I was on a Free Trial and needed to purchase again. Assuming that somehow my account was somehow shut down, I bought the new prescription. I need help making sure that I will be receiving a refund and my second account will be cancelled immediately. Please contact me ASAP so that the refund will be done soon. Thank you!Preston

매달 결제와 한번에 결제가 있길래 한번에 결제하기를 했는데 혹시 1년지나면 구독이 취소되는건가요 ?

I have updated my payment information but it is not being accepted. The problem is still there. I would like to cancel Creative Cloud, but i can't until the payment information is updated. Can Somebody hel me with it? I don't know how to contact anyone at Adobe.

I own a perpetual license from before Substance was aquired by Adobe, but I want to update to the latest version of Painter and Designer. If I subscribe to the new software, but cancel my subscription later on, will I lose access to the older version of the software that I own right now?

Angeblich muss ich meine Zahlungsinformationen akualisieren, sonst wird mir mein Account in wenigen Minuten gekündigt.Fehlermeldung: Zahlung konnte nicht verarbeitet werden. Aktualisieren Sie sie bis zum 29. März 2023.Wenn ich die hinterlegte Zahlungsinformation mit "Zahlungsweise erneut versuchen" bestätige, kommt der Hinweis, dass alles in Ordnung ist und meine Zahlungsinformationen bestätigt wurden ( Danke. Deine Zahlungsweise wurde aktualisiert und wir haben den überfälligen Betrag für dein Abonnement erhalten.) - nur um dann relativ zeinah wieder auf rot umzuspringen, dass angeblich meine Zahlungsinformationen aktualisiert werden müssen.Ämmm... ja... Ich fühle mich ein wenig veralbert. Hat jemand eine Lösung dafür? Meine hinterlegten Zahungsinformationen sind korrekt. Mehr als sie immer und immer wieder zu bestätigen, kann ich ja nicht. Zumal Adobe ja auch bestätigt, dass  alles in Ordnung ist und dann  nach wenigen Sekunden behauptet, es sei doch nicht in

One month's warning, no explanation, and I use my subscription all day, every day, to run my business. I guess we're supposed to just SHUT UP AND PAY IT. This is ludicrous. I'm sure I'm not the only small-business owner and subscriber that would appreciate some kind of justification for this VERY steep increase.

Not really a question. Just wanted to say that I don't really mind being charged a cancellation fee as long as it is EXPLICITLY acknowledged at the outset. Currently it's buried in the TOS and frankly everyone who built the system and everyone who uses it KNOW that this information is that which every user who is choosing between a yearly subscription and month to month. I'll say it again: I understand that Adobe makes plans around revenue which yearly subscribers have committed to paying. That said, I would have chosen differently had it been explicitly acknowledged at the outset.  They also know that no one has the luxury of being able to page through their 600 page TOS over a glass of wine. Adobe knows this and I know this. Frankly this (as well as the total lack of human interaction in tech support) has really made me hate the company. And yes, a company with revenue in the BILLIONS can afford to waive it. They're milking people by intentionally misleading