Account, Payment, & Plan

Hello, I have several Adobe invoices that I cannot match because the invoice numbers all do not exist. I'm looking here: https://account.adobe.com/orders/billing-history If I just go by the amount and date, matching doesn't work for a majority of the invoices either. All invoices were paid via PayPal. The invoice number always starts with BL. Is this perhaps the case for all invoices paid via PayPal and there is always a different invoice number on the PDF files? How do I find out which PDF file is the correct one when the invoice numbers I have don't seem to exist? Thanks in advance.

Hello! I'm graduating from school in the beginning of next month and I just found out you can extend the student discount for one year after graduation. I think my plan is set to expire in August though, since that's when I started the plan 2 years ago when school started.To the question - my account and plan is linked to my school e-mail. Can I safely change my email to my normal e-mail and still be eligible for the extended student discount? Also, I've read that I'm supposed to get an email with more information about this, including a link to education status verification to confirm student status and an extended student discount. Since the plan started in August 2021, does that mean I won't get that email until sometime in July? I'm just a bit worried since I'm only studying for a couple more weeks. Thanks in advance!

Is it me or is it impossible to speak with anyone properly at Adobe. I cancelled a trial for InDesign but they have charged me anyway and I am being charged for something that is not in my account and no one can explain. Used Adobe's messaging customer service and the exchange was cut off by them on both occassions. This is atrocious!!

I just purchased the creative cloud plan and when I click to access the apps, the page shows me try/buy buttons on most of the apps, instead of "download" buttons. What's weird is that it shows that page for a second and then the page reloads with the page that doesn't allow me to access. Attanged in screenshot. IP Address related?  

I created an account with my University email; at first, I did not have access to all the apps because IT had not given me access. I paid for the monthly subscription with my university account because I needed to do work; days after, the university's IT finally gave me access to the subscription. Now I have access for free through the University. It is the same email; I paid the subscription; how can I claim my refund? It has not been more than a week since I paid for this. I could not get in contact with any customer service.

Bonjour,   Je souhaite résilier mon abonnement crativ cloud pour photographe, mais des frais de résiliation de 35 francs sont demandé. Je suppose que j'ai un abonnement annuel. Comment résilier maintenant l'abonnement à la fin de l'année?

hello trying to downgrade to photography plan and it keeps asking me to verify my education status. My current plan is Creative Cloud with all the apps and isnt a student one as I pay the full price of £54Why does it think I am a student? Never had a student account with them. 

When I started with my company almost a year ago, I was asked to pay for my subscription and expense it. The company just switched me to our company's team account. When they sent me the invite email, I clicked on the link to join the team account, which worked fine. But I got a notification email that my auto renewal is coming up and will automatically charge my personal card on June 1. I think the mistake I made was not canceling/deleting my personal account before accepting the invite to the team account. How can I make sure I don't get charged on June 1?? Thanks!

Hello,I am a student of an institution recognized by Adobe and I have already download substance 3d painter. I want to install other 3D software which I have access. However, when I go to the link https://substance3d.adobe.com/education/# to get my license codes, when I enter the email of my verified and valid student account, the web site simply replies: UniqueID Already exists. This error prevents me from doing more and does not let me be verified again. I do not receive any email in my inbox or my undesirable.I can't also download these application from the Creative Cloud Desktop Application. It tells me to try a free trial or buy the software.So I'm wondering, how can I get my substance 3D licenses back and/or how to install these applications according to my student profile.Can you help me...?Thanks in advance 🙂

Hallo in die Runde,ich habe für unsere Niederlassung in der Schweiz Stock-Credits gekauft. Mir wird im Rechnungsverlauf zwar die Bestellnummer aber keine Rechnung angezeigt. An was liegt das oder wo kann ich mich hinwenden um diese zu erhalten? Liebe grüße Sandra

Buongiorno, ad inizio aprile ho disattivato l'abbonamento di lightroom pagando la penale. Ho bisogno di aiuto perché giusto 5m fa mi è arrivato il classico addebito mensile

hi,can "rentals" on Adobe programs be cancelled?I'm about to purchase Photoshop... what if there is something wrong with it?can you cancel the "rental"? (I don't know what else to call it..) thank you...

I have one month left on my univwersity course and I will have graduated. I need to purchase the student plan for one of my final assignments anyway. If I purchase a 1 year student plan will it still remain valid for the duration of the subscription - of course I will not be renewing as I wont be a student any longer. 

Creative Cloud is a massive bloated pile of nonsense. It's so bloated that i missed the part about a cancellation fee!? Nice job Adobe. You've trapped me for a year. You can be damn sure i'll be gone for good after that.

Hello! I was charged today 61.44 euro, as it appeared to be a fine for unsubscribing from monthly plan. I didn't know about the fine and the reason I unsubscribed was cutting the expenses, as I am Ukrainian and just now lost job. There is no way I can reach the support. Could you please make a refund. Thank you!  

Hello, today I was charged for the adobe animate plan, but I want to cancel the plan and get the refund. The official payment had to happen 15 days ago but it happenned today. If the purchase happennned today I believe I should still be able to recieve the refund. How can I contact Adobe about this. I don't use the app and is there a way to contact to receive support and refunds. Thank you.

My plan is an annual plan, paid monthly. I had no idea this was the case in all honesty, as I've had it for so long. Since we are in cost of living crisis, I am needing to cut back. Currently, I'm hit with a £150+ cancelleation fee if I cancel now, but can't see when my plan would "expire" and "renew" itself (if that makes sense) so I can't work out if it's more cost-effective for me to stay or cancel now.  How do I see this information please? 

I have been entirely unable to access real Customer Service support no matter what I have tried. Hours, no days have been spent attempting to find a way to deal with this - time I do not have. I have never experienced anything like this before.  If one tries to follow the breadcrumb trail to "Real People" support, one ends up in a maze with no centre. Any input would be helpful. Thank you. 

Hi all/adobe community,Need help! My dad accidentally bought same subscriptions/plans from his 2 accounts and wants to cancel one of those. The problem is now that he is paying twice for the same product he is using. There is a cancellation fee that we are aware of but if there is any chance to agree that he will leave 1 subscrition on one account and cancel for free same subcription from his 2nd account?As a prove that these account both belongs to him: he is paying from both account with one and the same credit card.First ACC:    ((Details removed by moderator))  Second:   As you can see not only payment details but even names are similar for these account.We couldņ't find the way how to directly contact Adobe on this matter to explain this silly situation.We appreciate any helpon this topic. Thanks in advance!!

Hello, I just signed up for the institutional plan, but I realize this was not what I sought. So I want to cancel my plan and change it to an individual student plan. How can I cancel it immediately? The cancel function is hidden and I could not find it anywhere for my plan. 

Merhaba, geçen ay illustrator programında ödeme yapmadım. Şimdi ödersem, ikisini birden ödemek zorunda mıyım?

申請退款。兩邊都不給我辨理退款跟本是在搶錢

Hello all, so I've moved to a different country so I'd like to change a card I'm paying from but when I go to "add card" I can't  change the country even though I've changed the region on the bottom of my adobe account.  I have a few websites that I have with Adobe and I don't want to lose them by creating a new account. I've been trying to find an email of Adobe so I can't ask them for a help but nothing...Thank you for your help. 

Please, help me?

Bonjour,J’ai Souscrit une formule mensuelle et maintenant que je veux la résilier on me dit que la formule est annuelle et que je vais avoir des frais de 312€ !!!! Sauf que cela n’est pas précisé à la souscription !Quelqu’un peut m’aider ?Cdt