Account, Payment, & Plan

Seriously what do I have to do to stop getting charged by you guys?

So I got credited 30 free days of service on my "creative cloud all apps 100GB" on the 31st of jan. this is the only subscription I have with adobe. 7 days later they tried to charge me anyway (i have no money in that account), and now today(12th of feb) they have tried charging me again and put that account into the nagatives. I contacted support about my problem and they kept saying that "refunds only apply within the 14 days of the initial purchase". I kept reiterating that their was a mistake and that it wasnt a normal refund and kept getting the same answer which is very frustrating. how else can i appraoach this, i dont know what to do. do i just dispute the payment with my bank?Sidenote. I've had a decent amount of issues with adobe and its really frustrating having to keep dealing with it. I also think yearly subscriptions, payed monthly with high cancelation fees is really un consumer friendly and just annoying. personally its hard to predict my financials sometimes and b

Liebes Team, ich habe 2021 noch eine CS6 Lizenz bei SchwarzwaserIT gekauft. Leider kann ich weder die MAC noch die Windows Version installieren, da mir angezeigt wird, dass die Lizenz in Verwendung ist. Ich kann hier gerne eine Rechnungsbestätigung etc. hochladen.Ich bitte um Hilfe.Vielen Dank! Liebe GrüßeManuel

Can somebody please help me as to how I cancel all my plans?

Hallo, Ich habe mein Adobe Konto mit einer Authenticator App (ähnlich dem Google Authenticator) geschützt.Daher muss ich bei jedem Login den 2FA Code bei der Anmeldung eingeben. Aktuell wechsele ich die Authenticator App.Daher habe ich mich in meinem Konto angemeldet und die Option "Authenticator App" deaktiviert.Ich wollte jetzt meine neue Authenticator App hinzufügen, aber die Option "Authenticator App" ist nicht mehr verfügbar. Ich möchte die "Adobe Account Access-App" nicht nutzen, da ich auf meinem Smartphone den App-Overkill vermeiden möchte.Daher habe ich so wenig Apps, wie möglich installiert. Wie kann ich eine Authenticator App hinzufügen? Gruß OLLI

  is this site a scam? i signed up for the free trial and after exactly 10 minutes of editing the pdf i wanted to cancel the subscription. EVERY time I click on cancel the plan, a window opens where it says that I logged in with a social network (facebook) and the site doesn't support it and I have to change my password.., great! change password I continue and I reload the page to change password again! I can't go on! already changed the passord 6 times it's useless, I can't go on and cancel the plan. I want it canceled now!  

5 months ago I have deleted my adobe account however adobe still deducts my money from my bank account. I only used trial period and I have deleted my account. Please help me. 

Hello how can i fix you'll be able to manage this plan shortly

I keep seeing the message"We’ve received payment for your new plan. You’ll be able to manage this plan shortly."on the Adobe plans and it has been like this for the past day.

je voudrais resilier mon contrat

How do i check when my license expires?Does it continue to withdraw money after the license expires? 

Ich wurde 3 mal belastet, ich möchte mein Geld zurück haben!!!!! Ich kann seit Wochen Adobe nicht erreichen wie unseriös sind sie!!!!

Hello, can someone please help me cancel my plan? The plan and payment page shows "You'll be able to manage this plan shortly" and there is no choice to cancel my plan. 

I've recently updated my payment info and have been charged for all apps plus 100gb for the year, however i want to change to a monthly plan with only premier pro and it wont let me. I have been trying for a week and the same error message keeps popping up "Sorry, we could not change your plan. please retry.". I'm at my wits end and desperately need the money that was charged from my account fast.

I can no longer access the email with which I am registered on Adobe, so I can't even do any type of recovery. In addition I don't even remember the password with which I registered and since I don't have access to the email I can't even change it. Is there any way to solve?

El año pasado entre hacer una consulta y quede como que solicitaba un servicio yo ya soy cliente y tengo pago hasta 07/12/2023 y el sistema me dice que tengo deuda,y no puedo trabajar ya mande correo varias veces y me dicen que esta todo solucionado y cada 2 meses no puedo trabajar y necesito puedo hacer reclamo judicial creo ya me orientaro o cambiar de empresa es increible.-Eugenio Acosta Fernandez corre4o electronico EMAIL REMOVED   Never post private information on a public forum... including your actual email address or phone number... Moderator

Hello.For years I had a photography plan billed to my business, but now I need to cancel VAT number from my bills and transform it in a personal account.There's simply no way to communicate with Adobe, so I'm trying here as a last chance before simply cancelling and stop paying a company that doesn't offer me a chance to speak with a human.I refreshed the page https://helpx.adobe.com/it/contact.html soooooo many times that my browser got bored.I changed three differente browsers, I tried day and night, but no way: no pop-up popped offering me a chat with a human.I've got 12 days left before having to simply close my contract.Does anybody know any other way to connect?ThanksSimone

I want to cancel my subscription and a cancellation fee is required from me. I don't want to pay this what should I do   [Mod: Move to the Creative Cloud Services forum]    

Today I received an email stating that my subscription has been cancelled based on my request. But I didn't reqeust to cancel my licenseI purchased an adode cloud license for a full year on October 2020 so subscription is till October 2021. what shall i do ?I didn't get any help in the chat option    

https://ibb.co/ysMrRyB   I have urgent work that needs to be done and this kept happening for days. Guess its high time to say GOod bye adobe F this, i felt stupid by paying to this s**

So as if this decade-long issue with constantly being required to sign back in wasn't already irritating, now I can't even sign in.  Every time I attempt to do so I'm delivered this wonderful response: We can’t verify your subscription status.   So Adobe is now essentially handicapping my business.  Bravo, Adobe.  You've done it again!  And yes, my subscription is very much active, and yes, my internet connection is just fine (major plot twist: I'm using it to post this!)

I discovered something serious on the visa statement today. I was not aware that I had a personal account next to my company account with PERSONAL INFORMATION REMOVEDI ordered a plan a few months ago to try something, but it wasn't for me and I wanted to cancel it then. Because I no longer saw it in my company account and also not in my personal account with PERSONAL INFORMATION REMOVED, I thought to be sure that the termination is in order. And now this morning my wife discovered that 37 € is deducted from the bill every time. I have never received any email notification either! This can only be seen on the visa statement. So I really never used that plan again outside that trial day. Hopefully you understand this and can I recover my money? What should I do now. Greetings, Sven Janssens   Never post private information on a public forum... including your actual email address or phone number... Moderator

Hola buenas, el otro día empecé una prueba gratuita de Creative Cloud para probar sus servicios y se me olvidó cancelarla, ahora me pide pagarla ya que en el momento de renovación no tenia dinero en PayPal, dice que si no lo pago se cancelará automáticamente; ¿cuanto tiempo debe pasar? ¿Si pago y cancelo instantáneamente se me reembolsa el pago? Es que no necesito la suscripción.

Hi everybody, i have one enterprise account under my work email. Then I redeemed a promo code for Substance apps for the same account. But instead of giving me access to Substance, it made a new "personal" account under the same work email adress - which i cannot log into (since it has the same email).  Is it possible to merge these? If not, at least, how do i log into the other one?  Support agent just said its under my personal account, and left. 😄  I append printscreens. Thanks a lot, Jakub.   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]  

Hallo zusammen, ich versuche seit Stunden mein CC Abo zu kündigen.Support links re'directen immer auf dei selbe helpx- Seite, worin der Inhalt stark veraltet ist! Im Konto, unter Abo verwalten, bekomme ich immer dei Meldung "Verwaltung nicht möglich" und weiter dass es wohl Probleme mit Zahlungsdetail gäbe.Das stimmt nicht! Ich habe das Abo seit 2015, jeden Monat wurde abgebucht ohne Probleme!Da ist eine Kreditkarte mit aufgeführt die schon lange abgelaufen ist, vielleicht ist es das? Nein, weil diese gar nicht als aktives Zahlungsmittel hinterlegt ist! Löschen kann ich es aber auch nicht! Dann: Support Hotlines oder Chats - keine Links oder Angaben irgendeiner Art! Man wird immer umgeleitet auf die veraltete helpx Seite! In der Desktop-App wird man unter "Konto" wieder auf die Online Kontoverwaltung im Browser geworfen, wo die Schleife dann erneut beginnt! Hat jemand Links oder Telefonnummern wo man verbindlich eine ordnungsgemäße Kündigung einl