Account, Payment, & Plan

impossible to cancel my free trial with adobe acrobat. I have contacted FCc aoready. 

Je ne peux pas activer le tarif étudiant car je ne peux rien écrire ou séléctioner dans la séction "nom de l'établissement".

Adobe's English and German support are very different. While the German support is largely incompetent and hardly reachable, the English-speaking one is mostly well reachable and forwards the requests accordingly if it does not get further itself from the beginning.I don't remember how I used to reach English support. At the moment, only the German one is available to me via the CC desktop (or not, because never reachable).Which setting should I change to only have to deal with English support right away?

URGENTE QUIERO UNA SOLUCION Y QUE SE CONTACTEN CONMIGO. ADOBE=ESTAFA. HE CANCELADO EL PERIODO DE PRUEBA Y QUIEREN FACTURAR DE TODOS MODOS. LOS VOY A DENUNCIAR EN TODAS LAS REDES. "TU SOLICITUD SE ESTA PROCESANDO" Y MIENTRAS TANTO AL DÍA SIGUIENTE TE FACTURANLADRONES

Hi, I got an email saying my 1Year plan was canceled (originally ending Feb 14, 2024). Adobe support cant really help. Can someone help investigate? There is something wrong with Adobe's billing system. Thank you.

Hello, i bought Photoshop and paid for 1 year, if i log into adobe creative cloud it says i have not active subscriptions.But in my invoice i can see the payment for Photoshop with and expiry date end of this year.How can i get this corrected ?

Hello, Im wondering can you pay for one creative cloud all apps, and share it with a friend and use it at the same time, similar to netflix or other streaming services

Hello Adobe Community, I have following case I need help with. I had a Student Adobe subscription that was later (after the expiring Student requirements) into a regular subcscription. Later then (1 month or so after it was converted) I did cancel the subscription. No further "pay 50% in advance" stuff was mentioned. So far all good. Now is the thing that when I logged into my account BEFORE the final day of my remaining subscription that it said "next subscription billing on [Date]". So I expected to pay one last time. Now, that day has passed like 2-3 days but I still can't find any information of a billing to Adobe on my bank account. The question I have now is, will this "billing" still happen or was the User Interface in the account section for subscriptions just falsely worded? Because I never heard of a subscription before where I have to pay for another month but without the benefits.

Hey family! Gabriel here! I have a question regarding the use of the license of Adobe programs. I subscribed to an Adobe package for personal use, can you tell me if I can market my designers/projects? In this personal use plan ? I'm a freelancer, I don't own a company or anything like that. tks family!!!

I got a payment failed notification in the creative cloud app yesterday morning because my CC changed. I updated the payment info and it charged the new card. Despite this, it keeps sending payment failed notifications. Does anyone know how I can get this to stop or talk to someone who can make it stop?

Hello,Wondering if there's any option or way to purchase the programs included in our corporate subscription for home use? Other software manufacturers do this as part of their volume licensing programs so am wondering if Adobe do this? 

I received an email today saying that my account would expire soon because I haven't logged in.  I actually log in quite frequently and pay for a full, annual account, so I am wondering if this is some kind of scam email.  Thank you for any help!

I do not understand why adobe refuses to remove sales tax and puts it on the customer to fill out paperwork so they do not charge sales tax. Adobe is as big as Amazon and they seem to know how to not charge someone in a sales tax free state without the customer having to fill out some paper. Etsy....ebay, netflix, hulu, disney...any of them. This is ridiculous and they refuse to address it any other way than putting it on the customer.

I tried to convert an account that was previously associated with my work (paid by my employee) and was going to be shut down into a personal account with only the basic Lightroom and Photoshop plan. Everything seemed fine, I removed all associations to the employee. Then when I entered my own credit card info I couldn't change the plan and found an unexplained overnight charge from Adobe for the amount of 2538 SEK (about 250USD). That's a total of nearly 300 USD charged in one day for a service that was supposed to cost 19.99.I need help from an actual human being and can't find how to actually access the chat or phone support. Please help! Had to disable my credit card in the meantime to stop the flow of charges/

I started my free trial in Nov 2022, I quickly realized that my computer wasn't supported and cancelled my adobe illustrator subscription well before my 14 day trial was supposed to end. But, Adobe did not process my cancellation and is STILL charging me a monthly fee! I've reached out to their customer service, and they keep on offering me promotions to keep my subscription! I need to cancel my subscription and get a proper refund for the money that's been taken then past few months, I'm posting on here as I am desperate now and need some resolve to this ridiculous situation. I thought Adobe was better than this. I'm being charged for a program I haven't even been able to use, and I cancelled my subscription well before the trials end! When I try to cancel again now, it tells me they'll charge a cancellation fee, that's ridiculous!! 

I have a subscription that I want to cancel as I am going on holidays for a few months and wont be using it, but it is still asking that I pay $150 to cancel it!! thats way too much money. Does anyone know if it will be possible to cancel without the fee or if there is a support person that can help me.  I refuse to pay my monthly fees when I wont be using the apps, I am paying enough for the use already, and I'm sure others would agree.

Hvala Vam. Uključio sam "payment method" na datum 17.02.2023. Nisam koristio stranicu jer mi ne odgoovara. Sada, kada želim "cancel my plan", ne dozvoljava mi i pišu da imaju problem, neki "issue." Zanimljivo je koliko je jednostavno za uplatiti program, ali ne i za poništiti. 

i have one account that started on 8th feb 2023 and paid again on 9th march and i just recieved a message that another payment is due on 23rd of march . but my next payment is not due till 9th of april, also it has come up as a fortnightly payment of which it is not it is a monthly planthe plan i have is for €64.03 per month.any help will be apprecited thank you in advance

Because I now work for an education intstitution, I have access to a cheaper deal for Adobe DC. I would therefore like to cancel my plan, but as I gather from reading this page https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html I will have to pay until my annual plan is up. But how do I know whan my annual plan is up? Can I cancel now anyway and switch when my annual plan is up but continue using Adobe DC as I'm paying for it anyway or do I have to make a note of the date (though I would have to know when that date is) and cancel just before that date? Thanks!

Здравствуйте, сегодня около 16.10 с карты, которая привязана к учетной записи, (mail address removed by moderator) $23 было списано за подписку, можете ли вы отменить подписку и вернуть средства

So frustrated.  Billed by adobe 119.89 to be charged to AX April 1st.  When I try to cancel my adobe plan my adobe account says I have no plans.  So why is adobe charging me?  I was billed directly by adobe.I got no where with a chat, it was just an endless loop of questions that didn't pertain.Any suggestions.    

Greetings to ALL! I couldn't find information about my Chromebook's compatibility with Premiere Pro. Does anyone know if this program is compatible with a Chromebook please? I want to purchase it but need to know that before pupurchasing. Any help would be greatly appreciated! Lisa 

hi guys, i am on a yearly paid monthly plan. i have my exams coming up and i would not be using the subscription for the next two months. so if i cancel it towards th end o the month will i still be able to renew it at the same cheaper introductory price or will i have to pay more. currently i got the introductory offer of 2000inr something but without the offer it would cost me around 4000inr something. help is greatly appreciated!!

Greetings,I signed up for the free Adobe pro trial in January to try out its OCR. Without me realizing it, a current subscription has been activated that has already cost me 75 euros and that if I want to cancel it will cost me another 100. I have read that many other people have had the same problem, therefore the behavior of Adobe (a company serious and reliable) does not seem to be transparent in this case. I hope it is a misunderstanding, which assistance can promptly resolve. Also seen that I never used these Pro features except in the first hour of the free trial.Trusting in the good faith of a serious and worldwide company.

How do I get my refund?