Account, Payment, & Plan

Good afternoon. I learned from the news that Adobe provides free access to its products for 3 months for its users from Ukraine. Please tell me if this information is relevant and how I can get this access to continue my creative path. Best regards Ivan

Hey there,so my current subscription is running out very soon. I'm still a student and verified this through Adobe. I got checked and it is valid, therefore I should still receive the student discount, but my next payment is about 700 dollars. I'm a bit worried now that this will be the actual amount of money they are gonna withdraw. In the last years I paid around 350-400 dollars. Will this change before pay day or is it actually 700 bucks with a student discount?

se han cobrado automaticamente de mi cuenta bancaria el dia 23 de diciembre del 2022 S/ 112 soles Peru y ya no hice descargas y quiero eliminar la cuenta pero me piden que pago otro S/ 103 soles Perú como es posible si ya se cobraron de mi cuenta sin ningun aprobacion mia.  

Dzień dobry mam problem z płatnościami, moja karta kredytowa jest zablokowana. Chciałbym zapłacić blikiem lub szukam innej formy możliwości zapłaty na przykład poznanie numeru konta Adobe. Proszę pomóżcie Jestem za granicą.

Hey ,Kan mijn account niet herstellen, heb het geprobeerd en krijg dan dat je geen account hebt.Ik heb een pro-account en betaal er ook voor, dit is op login REMOVED deze e-mail bestaat niet meer, ik heb geprobeerd het te wijzigen in REMOVED dan staat er dat je geen account hebt en dan heb je weer een account.mijn factuurnummer REMOVED klantordernummer REMOVED klantnummer REMOVED. Gelieve vriendelijk maar dringend dit account te wijzigen om in te loggen REMOVED en e-mail de activering naar dit adres telefoonnummer is hetzelfde gebleven !!!als ik dit niet binnen een paar dagen van u ontvang, ben ik genoodzaakt de betalingen te blokkeren. Ik ben nu 8 maanden bezig met deze verandering.Oprecht John Heeres   THIS IS A PUBLIC FORUM, NOT ADOBE SUPPORT... DO NOT POST PRIVATE INFORMATION... Moderator

I decided to use the Adobe Creative Cloud free-trial period of 7 days on the 23rd of November. After some testing, I understood that it wasn't for me, and I cancelled my plan on the same day. Fast forward to the 30th of November and a 19.99€ payment to Adobe was deducted from my bank account. I'm looking for a full refund of this value, as soon as possible, and I'm so disappointed that this payment took place, as it shows unprofessionalism in the way that Adobe handles these free-trials, and their customers. This disappointment grew into frustration while I was trying to find a direct way to contact you to solve the issue, as you do not offer a single option of direct contact (and I do not consider this post as a direct form, I would consider a direct form of contact something such as a chat - and I think you have some sort of chat with a virtual assistant, but you make it so hard to find it is ridiculous) other than some phone numbers. I mean, it is rather surprising for me that

Hello Adobe support team,I wonder if you can help me.I have an old version of Illustrator CS 5.1 used on a Windows 7 laptop, that I don't use any more, and now I would like to use that AI CS 5.1 on a new Windows 10 laptop.During the setup I am asked for the Adobe ID & password that I used at the time when I bought that licence. And that was some years ago; winter 2011-2012.I know the Adobe ID from that time but I don't find the password anymore. I've tried to use "password forgotten" but in the Adobe login screen my old ID (email) is not recognized anymore.Can you find please that old password from that old ID in your old database ?I would appreciate it very much.Thank you.Virgil    

Für meine Frage schildere ich zunächst den Weg, der mich zu dieser Frage bringt. Zuerst habe ich auf dem iPhone Lightroom Mobile in der kostenfreien Version genutzt.Diese habe ich dann in die Premium-Version als Abo mit 100 GB Cloud-Speicher und Web-Anwendung gewandelt. Dieses Abo ist also über den Apple-Store abgeschlossen.Meine Fotos habe ich in LR Mobil auf dem iPhone importiert und mit dem Cloud-Speicher synhronisiert. Da ich Lightroom auch auf dem Desktop und Photoshop für iPad nutzen wollte, habe eine Abo für die Creative-Cloud (Alle Applikationen) mit 100 GB Cloud-Speicher abgeschlossen. Dieses Abo ist mit Adobe direkt abgeschlossen. Ich habe also 2 Abos mit jeweils 100 GB Cloud-Speicher. Nun meine Fragen:Wieso werden mir nur 100 GB Cloud-Speicher angezeigt?Wie kann ich den Gesamtspeicher nutzbar machen? Viele GrüßeRalf Böhler

Team. Instead of LR Classic, I've purchased the "light" version. Reckon I followed the process with little attention to detail. Is there a way to get Classic with my suscription and just pay the difference (uplift)? thanks

Why did I get charged for a free trial for photoshop? How do I get refund?

Hi folks,Anyone else had this email. It looks fake to me.Stu

asus proart serisi monitörden 3 aylık hediye üyelik hakkı kazandım fakat adobe 23 marta kadar üyelik aktifleştirilmiştir demesine rağmen üyeliğim başlatılmadı

Я подписался на пробный период, но не использовал сам Creative Suite и его функции. И мне нужно заплатить 70 $. Как это исправить? Я не использовал программу, за что я должен платить?

I can not use this program on my pc. can you please refund my money back into my credit card as soon as possible . Thank you

I want to make a purchase of Adobe Creative Cloud All Apps for a client, should I buy with my Adobe Account or create separate Adobe Account for the client. Thanks

hey i would like to cancel my annual plan after two months however i would like to avoid the early cancellation fee is there any way out

At the beginning of the month I started the 7 day free trial.... after the 7th day I got charged, I tried to cancel online, but the option was not available... I gave it a few  days to log in again...and still not able to cancel. I called 5 times ... those 5 times they said I do not have a plan, that there is nothing to be canceled... how come miraculously I got charged and they can't see it? I'm not even able to use the supposed "tools" that I paid for... the funny thing is that one of the people I spoke to said to contact my bank to not allow payment...PLEASE BE AWARE...SPREAD THE WORD AND DO NOT SIGN UP...PLEASE SHARE IT...AND ALWAYS MAKE SURE TO READ REVIEWS AND COMMENTS BEFORE YOU SIGN !!!!!!

Hello, I signed up for a 7 day free trail without realizing that I already can access Adobe services through my university, but I used my university e-mail when I signed up. Now that I'm signed in and included a university login step, it does not show any options for me to cancel my plan, but I still have an e-mail from adobe that if I don't cancel my subscription by the 27th I will start getting billed. I am a bit confused as I used that same university email address, hope I will not be billed. Appreciate the feedback!

I want to cancel the subscription but the option to cancel does not appear on the iphone, I need help!

I would like to cancel my plan. I've found the whole thing very misleading and dishonest - the free trial switches to automatic payments without my say-so or approval. It isn't a free trial if when I try to cancel it, I'm told I will be charged a fee of £112. I don't even have £112! This is such bs I'm never ever using Adobe again. In the end I actually didn't use any of the applications I was going to try out. I don't have the money to pay that fee, and frankly I think it's nothing short of a scam that I should be charged just for wanting to remove an application from my computer.This site's 'customer service' is an absolute joke. Can someone please, please help me?! Why isn't there simply a customer service line to call up?!  I would like to resolve this issue ASAP. I would be hugely grateful for any help, -M

I have just discovered I have been getting charged through paypal by Adobe every month, but when I log in to my Adobe account it says I have no paid plans.There doesn't seem any way to contact Adobe to find out what they are charging me for. Does anyone have any suggestions?

Hello can you please process a refund.  I cancelled the trial and was still charged for 2 months. Called customer service who said they were working from home, unable to refund and unable to contact a supervisor. my info is <email removed-kglad> Please contact bavk   thanks 

I bought creative cloud all apps and entered gst number and now gst is not deducted and i am using it for personal use . Is it legit?

How does one contact customer support?  I see no way to do so and I need to talk to a representative...

I'm having issues with this also!!! This has taken $9.99 from my account the last two months and now I'm unable to access my account online. I've never had this happen and I can't find anywhere to contact anyone to either get a reimbursement or get access fo my account. PLEASE HELP!!! (EMAIL ADDRESS REMOVED BY THE MODERATOR)