Account, Payment, & Plan

My mobile gor stolen with my mobile number. And now when I am trying to log in verification it goes to mobile number which got stolen even if I use reset password still verification goes to that mobile. There is no other option. I won't able to access my account Please help     [Moderator - moved to Account, Payment, & Plan]

I have paid for a subscription to InDesign 2022 and it is paid up to Nov 26 but Adobe won't let me use the product. It keeps demanding I pay again and if I refuse it shuts down. This is a disaster. I can't complete a client job because Adobe won't deliver what I paid for. I am running on Windows 10 I open the program. It displays a window asking me to trial for 7 days or buy. If I select Trial, it shuts down. If I try to bypass, it shuts down. 

Well, i just wanted a free trial when wanted to try out creative cloud, i saw that a 7 day trial comes with it, so i wanted to try it, then i gave the card information thinking i will only get charged after 7 days, then in the moment i entered my card details and clicked contiune i got charged for 20,64 EUR.How can i get a refund? I cancelled my subscription right after seeing this and I am disappointed

I never subscribed to Adobe Aftereffects, I checked all my emails and phone numbers and there's no Adobe subscriptions. Not sure if someone is using my debit card but I need assistance please, it's been taking my money for months.

I actually just want to delete the account since the email (educational email) no longer exists. I'm using my private account now. Unfortunately, I also no longer have access to the passwords for all accounts associated with the educational email. therefore the Password can not be reset automatically (via email). The links or instructions on the German support page are not helpful, as they only redirect to the knowledge base and not to an employee (chat)https://helpx.adobe.com/de/manage-account/kb/account-password-sign-help.html It says:Can't access your email account? If you can no longer access the email address you used to create your account, contact us. Select the chat icon at the bottom right, then select "Need help logging in?" at the bottom.But there is no chat icon that says Need help logging in (Brauchen sie Hilfe bei der Anmeldung).This is the only Icon. Wenden Sie sich an Adobe(Contact Adobe)But here I am getting redirected to some kind of knowledge base. Whi

Hello, I am writing on this forum because I have a problem in the installation of Substance Painter.I am a student in the first year of training 3D computer graphics production at a 3D school, and i need this software. I saw that it was free for higher education students, so I went on the website, sent my school certificate to prove that I was eligible and the next day I had a link to the product code and a confirmation of my eligibility. The problem is that when I installed the software, it wrote that I have 30 days trial and that at the end of these 30 days you have to pay the subscription, while I am a student in a higher education school and I am eligible. So I uninstalled it and wanted to reinstall it on my computer with the free license for higher education students, but I have no choice:  I have to buy it or I have to install the 30-day trial license. What shall I do?   

Please help. I received a special offer as teacher and have a problem passing the verification, the form field "name of the school" is not active, so I can't go further with verification. What should I do?

Adobe has charged for for one months subscription when I only signed up for a free trail! Theres no customer service what a scam! Howcdo i reach someone?

I paid for Adobe Cloud for my son for 2021 into 2022, with an annual renewal date of 3rd October. I cancelled the subscription as my son's colleage now provides access to adobe apps.This was cancelled within the 14 day timeframe specified by your terms and conditions.To date, no refund has been received.This was for an annual renewal.Can you please let me know when I can expect a refund please.If you need to Adobe ID, this can be provided.

email account gehackt, kein Zugriff auf mein Abo! Bitte um Hilfe

Hi need help i accidentally purchase a 1yr subscription to pdf readers. I just want to try the 7 days trial but suddenly it turns out that I purchased a 1yr subscription😭😭😭. I was shocked.Can someone help me to refund my payment. See attached for proof [Image with personal information removed by moderator.]

HelloI have moved to Canada. I would like to change my bank card for the payment of my subscription, but I am still stuck in France.I have tried the solutions proposed in the help materials. I have tried to contact the support. No success.How can I get my subscription changed to another country or which service can I contact effectively (i.e. without being redirected to non-human content which has not helped me in any way as I have already consulted them all) to make this change?Thank you very much.

Hi there. I can't write in the "School Name" cell.Why is that happening?  [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Hey Adobe Community,I became member of Adobe since last month buying the subscription for preimiere pro by mastercard but now I want to use my paypal instead. I went on the billing and payment section to see if I can change but I don't show any option there to change the payment method. It only shows this option to add new payment method : Can anyone help me on this ?

I am not sure if I just couldn't find it, but when I tried to put my credit card information for subscription, I couldn't find my country, South Korea in the option. Can someone help me to figure this out?

Hi all,  I hope that someone in this community can help me.  I recently stopped my plan, paid the stopping fee. However, I am now paying again monthly, but when looking in my account iit says that I have no plan, and there is no invoices. I dont mind paying if i can use the services but when I open the apps they say that the trail period has passed can anyone help me on this topic?  all help will be appreciated

I am currently enrolled with the "Creative Cloud All Applications 100 GB" plan. My intention to use "Creative cloud" was for one month only. My question is whether it is possible to make the withdrawal, without the obligation to pay a fine of around 180 euros. The subscription only later turned out to be annual, with a monthly payment option. I request your opinion regarding this situation

I want to cancel my illustrator plan that has been activated, but I don't see the option to cancel and delete my credit card information.Can somebody help????

Hola me estan cobrando dos veces adobe a mi cuenta de banco, alguien sabe como puedo contactar con adobe o hablar con alguien. Llevo meses intentando solucionar esto y no encuentro la manera de hablar con alguien. gracias. 

La semaine dernière je souhaite acheter lightroom, sauf que je me suis rendue compte hier soir, que j'avais entrée une mauvaise adresse e-mail.Les 7 jours d'essai se terminent demain et je ne peux plus accéder au "mauvais" compte.Ils me demandes le code qui est envoyé à l'adresse e-mail.Mais comme elle n'existe pas, je ne peux pas avoir le code.Je ne sais vraiment plus quoi faire... 

Hoy se renovaba un plan que tenía suscrito y lo he cancelado, pero el cobro se ha producido automáticamente através de Paypal.¿Que he de hacer para que me devuelban el importe?Gracias,

Why only pay via PayPal or credit cardI want to purchase a subscription but now I see that you can only pay with a credit card or via paypal and I don't have any of them, why not IDEAL.How can I take out a subscription now?I hear a lot of people complain about this and they then go to the competitor where you can pay with IDEAL.(Netherlands) 

Buona sera oggi ho effettuato un acquisto di Photoshop, la mail che ho utilizzato e errata ma la transazione e avvenuta comunque quindi io mi ritrovo un abbonamento attivo senza poterlo utilizzare dato che la mail e inesistente, volevo chiedere come posso risolvere la cosa.

I have a billing query and I cannot access the chat or find contact details. I am based in Europe. This is super frustrating. Can anyone send me a link to the chat function? I am logged into my account.  

Hi everyone I have a photoshop licence which was purchase under one account / email, and an annual illustrator licence that was purchased under another. I would like to merge or move the Illustrator licence to the same email/account as photoshop. How do I do this?