Account, Payment, & Plan

I am so very tired and have had a horrific experience with billing and the chat session. I called a couple of hours after being billed $3,107.01 for producgtd I dont use, got talked into a different plan and got billed for $1,385.01 and they refunded me $1,830 and still have productd I can't use, more licenses of them and I guess I get charged 10 months for a 3hr SAME DAY licensing "fix" atat continues to cost me more.  I will disable my billing for I NO LONGER TRUST ADOBE.  I thought I would get a copy of the chat but did not so my bad for letting the company take advantage of me... Case ADB-42699500-S3C5  

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I am tempted to buy into the Creative Cloud Pro offer that is going to expire on the 28th. My concern is a couple of things. My monthly subscription for the photography package just went up from $9.99 to $14.99 So I would be increasing my monthly subscription by $20.00 after it was already increased by $5.00. Also what happens at the end of the year deal? Can I go back to my initial Photography package pricing (fully understand they may have a price increase for it again). Or would I have to unsubscribe and then re-subscribe to the photography package (if it is even available then). Any foreseeable issues in that?Thanks,D

Why didti got my money back when i cancelled yearly subscription after 6 days?!

Hello Team, I have purschased "Adobe PEPE Offer" life time subscription on 17th September 2025 but after a month, it stopped working from 17th October 2025. Now my account is suspeneded. Could you please help me how to activate it. I am unable edit the documents in adobe. Thanking youJaganraj

Hola, tengo este problema: tenía una cuenta con una institución educativa y tenía todo creatuve cloud vinculado a ello. No cerré sesión de las aplicaciones al terminar allí el periodo académico y ahora no puedo entrar a la cuenta porque ya no tengo la licencia de este centro. Sin embargo, al iniciar sesión en la aplicacion instalada de mi PC, sigue estando vinculada a mi cuenta académica. Querría poder eliminarla para acceder a creative cloud con una cuenta nueva. Espero su respuesta, gracias!  

Hi, I've had a paid subscription with adobe illustrator on the iPad for about 3 months now. I hadn't used it in a while and tried to use it about a month ago but when I open the app this pops up: I've tried signing out and logging in with other accounts and I've tried "Restore your purchase". It all results in coming back to this page. I know I've paid as I have the invoices and when I first open the app and this subscription page loads, I can see a box saying that I have already subscribed. I've deleted the app and downloaded it again and it didn't change anything. What should I do?Thanks in advance.

Why is the Amazon price lower for the photograhy subscription...119.99? Would Adobe match this price during Black Friday? It would be a kind gesture on Adobe's part. And maybe get more customers.

Hi alla subscription that is not used for a year has been renewed automatically on November 20th 2025, I just canceled it and received confirmation email that cancelation will take place on November 20th 2026, with no word about refund.how to reach a refund option or contact adobe for a refund

why can't I purchase Lightroom classic. it keeps saying, "your country doesn't support this purchase." ive tried to buy and download in Australia, America... i live in Fiji though.  can someone show me or tell me how i can purchase lightroom classic please. 

A few day back I got Photoshop 26.2  I believe. Since I have this membership Photoshop I am not able to enter my account. Harmonizing in V 26.2 did not work. Had a department in India on the phone about a week ago. They could not solve the problem. Told me it was the anti virusprogram on mij computer.It is/was not. I have the same on the laptop of my wife and it workesd alright there.  Pleas help me out. If possible  in Dutch. I am from the Netherlands. [personal information removed as per forum guidelines]    I am a meber now for less than a month  and have troubles all the time. PLEAS HELP ME. Thank you. P.S. I think I bot well administrated (English word?) Windos 12 recent op PC

Hallo zusammen,ich arbeite im Bildungsbereich und habe seit vielen Jahren ein Adobe-Abo. Im November wurde mir jedoch ohne vorherige Ankündigung plötzlich der volle Creative-Cloud-Pro-Preis von über 900 € abgebucht – zuvor lag der Betrag bei rund 400 €.Ich bin etwas ratlos und würde mich sehr freuen, wenn mir jemand weiterhelfen könnte:Ist dieses starke Preissteigerung normal, und wie sollte ich in so einem Fall am besten vorgehen?Vielen Dank im Voraus für eure Unterstützung!Viele GrüßeSimon

Update 2: 25 Nov. No further correspondence from Adobe. My free trial runs out today meaning I will lose access to PP which I need. Free trial has been cancelled so I don’t occur the £68.99 monthly fee that I was put on. Looks like this is the end of the road. I am still out of pocket so it looks like formal compalint and then legal action / smal claims court is the way forward. Any one got any experience of that, I'm not sure if that is even doable in the UK if Adobe isn't a UK company. Update: 18th Nov. I have received an email saying my case is closed however there is no resolution. 2 hours on the phone with Accounts. They agree it's an account issue. The best they can do is cancel my current account and start a new one. Fine. Except they won't refund me the remaining 9 months I have left on my current subscription. What they said they would do is give me a bespoke price to take into account the year I had paid for and not yet received. Fine fair enough, I hesitantly put in my

Dear Adobe Support Team or anyone in the community who can help,I'm reaching out because I’ve noticed an ongoing monthly incorrect debit on my account. I haven’t been able to find another way to get in touch with Adobe customer support, so I’m hoping someone here can point me in the right direction.Could anyone advise on how I can request a refund for this ongoing incorrect charge?  

프리미어 프로를 구독했는데 카드에서 돈만 빠져나가고 어플 사용이 되지 않습니다. 돈이 없어서 맛있는 음식도 먹지 못하고 있는데, 이렇게 돈을 날리니 너무 허망합니다. 환불 부탁드립니다. 저는 지금 돈이 없습니다.

Hello, I had signed up for a free trial of the annual subscription before November 22nd or atleast had signed up for the subscription and had not yet cancelled.On the 22nd, I updated my payment method with my Apple Account, and Adobe automatically took $99.99 out of my account. All the while, I was only permitting and Apple purchase of maybe $1-2. This was an unauthorized charge to my personal debit account. Please refund the $99.99 as I did not even have the opportunity to authorize this purchase.  

To Whom It May Concern,I am writing because my recent interaction with Adobe’s customer support was not just disappointing it was outright unacceptable. Before signing up for the 7-day Illustrator “free trial,” I reached out via web chat to clarify whether the trial includes full access to the software. Your representative, Triah, took an unusually long time to reply, and when they finally did, the only answer I received was: “YOU WILL BE RESTRICTED.” When I pointed out that a restricted trial is not, in fact, a free trial, I was immediately disconnected from the chat. No explanation. No clarification. Just an instant disconnect the moment I asked a perfectly reasonable question. That kind of behavior is completely unprofessional and gives the impression that Adobe is intentionally dodging transparency. If your trial is restricted, then calling it a “free trial” is misleading. Customers deserve honesty, not vague answers, slow support, and abrupt disconnections when they

Hi,I’ve been using the Adobe Student Referral program and previously had no issues seeing and claiming my rewards. I’ve already received Amazon vouchers in the past.For the last two weeks, however, my rewards are no longer showing up:When I open the “Claim your reward” email and click the link, it used to open the rewards page where I could see and claim my Amazon voucher.Now the same link just opens the Adobe Express home page, and no rewards are displayed anywhere.This happens in every browser I’ve tried and on different devices.I’ve contacted support, but the issue still isn’t fixed, and I haven’t received a clear update.Could someone please help check my account and restore visibility to my referral rewards, or let me know what I should do next to claim the rewards I’ve earned?Thank you.

Cancelled prior to trial end period. Billed for 2 months, now I have a $99 fee if I want to cancel?I am certain that I cancelled within the trial period.  Now I am seeing two months of charges.  The $99.00 fee for cancellation is ridiculous!  I didn't even use it for the full 7 day trial.  

I signed up with the free trial and it took the money after stating that it will charge after 7 days

Hallo zusammen, da vom Support nie jemand erreichbar ist - versuche ich es mal hier. Seit Juli wird mir regelmäßig der Beitrag abgebucht. Ich habe KEINE aktiven Abos. Danke.

I’m having a serious issue with Adobe and I need help from the community because official support is not helping at all!I’m trying to cancel my subscription. The customer panel doesn’t work – the cancellation page just keeps loading forever. I tested it in three different browsers and on different devices.I’ve already contacted support by email and chat. No help whatsoever. Emails stay unanswered, and the chat only sends me the standard cancellation instructions, which don’t work because the page never loads!Meanwhile, Adobe keeps charging me even though I can’t cancel the plan.What am I supposed to do if the cancellation option simply doesn’t work?Why can’t support cancel the plan for me?And if they can’t – then please fix the website, because it’s broken! 

제가 포토그래퍼만하려햇는데 다른거까지 같이구독됫습니다adobe stock 까지 이거만 환불안되나요

Hi, ich weiß nicht, ob ich hier richtig bin, aber vllt kann mir ja jmd weiterhelfen 😉 Sonst bitte um schonende Behandlung 😉 Mein 1Jahres-Probeabo läuft ab und für mich und meine kleine Nebenunternehmung würde sich ein  neues Abo zum Vollpreis nicht rechnen. Gibt es für so Kleinunternehmungen für mich Sonderangebote oder Möglichkeiten das Abo günstiger zu bekomen? An wenn köntne man sich wenden? Sonst müsste ich leider zu Affinity und Co wechseln....

What other plans are there besides the one that costs $799?I only need indesign, photoshop, illustrator and acrobat.