Adobe Acrobat Sign

After signing into my Adobe Sign account, when I click on the Dashboard it never loads and a error message comes up - Sorry, we were not able to process your request.

Hello, I'm using the form templates and I am able to manually download the form field data. However, I need real time download of the form field data for work flow efficiency. Is the a way to automatically extract the field data real time, each time a new form is signed? Appreciate your solutions!

Hi! I hope someone can help me. I created a digital id and am able to insert it into my document. That being said, the digital id cuts off my first name. My name appears as Elizabeth Mills For whatever reason, it cuts off the h and places it on the second line. I have tried everything to place the name Elizabeth on one line but am unable to do so. Any help would be appreciated. Thanks!

A user in our org sent a doc to be signed by 6 people at once. When the last person looked at it all the signatures were replaced with the second to last person who had signed it. The sender looked before it was all signed and saw the different signatures, but now, they're all replaced with the second to last person that signed. WHY?

I'm having issues trying to use custom fields from my prepared CSV file. I've followed the instructions, labeling the fields with the same information as from the CSV, but can't seem to figure out how to get the data to populate from the CSV onto the document. Ideally, I would love not only the name, email and signature to be individual for each reciepient, but I would like to be able to include individual information  for them on the document as well (i.e. supervisor, assignment, area of expertise).Please help!

I'm wondering how much visual control there is over signatures requested (not the FIll & Sign types of signatures). I add my date/text inputs, signature blocks, etc., to a document before I upload it to Adobe Sign online, from where I then 'send' it out for signing to a given client.  When I do this, it appears that there is some visual control and I adjust those settings, but in the end, when a 'request signatures' document comes back to me signed, none of those specs that I have set, come through. I have screen captures embedded below:  Setting the input to a type "Signature"  Setting the signature's colour, font and size(I recognize that here only the font colour is likely to apply)  Setting the signature to align in the center of the signature input block  And here is what comes back... black ink signature without center alignment  Maybe what I'm seeking is not possible, despite appearing to be possible? Thanks in

We are implementing Contract Management Software for the organization. For that, we require some information from Adobe Sign. but I am not able to find it anywhere. It's a software vendor requirement for the integration.Adobe Sign Details     AccountId: API Url: API AccountId: API User Email: Password: Integrators Key: Secret Key: Service Url: Send-Document Url: Redirect Url: API Client: Combine PDFUrl: Is Live:     Private Key Name: 

After update can't select documents from our Dropbox. Multiple devices getting error message.

Estou tentando cancelar um documento enviado para assinatura e está aparecendo o erro acima. O que fazer para excluir? 

After the last Adobe update, I now experience issues related to signature fields/siganture block.  1 - Adobe creates a signature block most times directly under assigned fields or some random page if there is no room and 2. It misaligns the fields (signer 1 info appears under signer 2 info).  Please see sample screenshot.  Help please!

I use the adobe document generation plugin for word and convert it to pdf but if have a null value it still shows a code text tag.I would like to hide it if it's the null value

Hello,I am trying to build some templates for AdobeSign for my Dynamics CRM environment.I would like to know if it is possible to set the role in the tag inside the document?For example for the approver:{{Sig1_es_:approver1:signature}}I've read the AdobeSign Text Tag Guide and I came accross the following sentence, but I am not sure about the meaning:The signer and sender fields are used to specify the recipient roles for an agreement. Does it mean that I can only define the role when I create the agreement recipient and not already when creating the template?

Greetings All,I am trying to setup Adobe Sign for SharePoint Online using Adobe's install directions listed here. I get all the way to "Establish a trusted relationship to Adobe Sign" in the guide. When I attempt to sign on to Adobe using an admin account, I get an oauth failed error as seen below. I cant proceed with the setup until I can logon. I am currently licensed with "Adobe Creative cloud for teams". I am unsure if this license has the permissions to configure Adobe Sign for SharePoint Online. Anyone?

I have a user who has left the company. He has shared his account so the documents are visible to other team members.The signer/recipient is no longer valid so we would like to change the signer.The option to change the signer is not available under Manage as the document is 'owned' by the left user (just shared).How can I gain 'ownership' of these documents so that the signer can be changed (or worst case, the document cancelled and re-sent)?There does not appear to be an administrator way to view or take ownership of documents to enable their maintenance from another account?I tried changing groups to match that of the document sender but could not see these documents as an admin either.Advice and help would be much appreciated.

Hi, I sent a document out for signature, and did not add myself as a signatory.  The other party has signed the document, and it is now Certified by Adobe Sign, with a blue ribbon at the top.Can I re-open the signing process to add my signature to the document? Thank you.

Hey!In preparation for one of our employees leaving, we've begun proof-of-concept testing the template ownership transfer function in Adobe Sign. We've noticed something odd:Account 1 (original owner) transfers ownership of Template X to Account 2Account 2 appears to inherit full permissions, can edit access and set reminders, etcAccount 1 is still able to set ownership to someone else, revoking it from Account 2 To compound this; If Account 1 does set a new, third owner; Account 3, then Account 2 also still retains the same right and can set a new owner as well. Now three separate accounts all have the ability to set a new owner despite only Account 3 being listed as the template owner. I can only imagine this continues to the nth. Why, after transfering ownership of a template to someone else, are accounts still able to edit ownership/access? This seems like an unintentional bug. Am I just beating a backend sync? 

I've had an instance where a form was completed incorrectly and was resent to recomplete. Upon receiving the new form some fields contained overlapping responses. Does any one know what is causing the responses to overlap in the resubmitted document?

There is one specific email address Adobe Sign is no longer working with. This is odd because I have been sending to this email for months without issue. The spelling is not incorrect - Adobe Sign autofills it becuase I have used it so many times before. After I attach the file and click "next" on the Send page, I will sometimes get a pop-up saying a micellaneous error occured. Sometimes it allows me to procede to placing the signautres sites on the documents. The recipient's name is changed to "null" on this screen. Then when I click "Send" it says the document has been sent successfully. However, when I navagate to the "Manage" page, the agreement is no where to be seen. The recipients never recieve the documents either. Please help. 

I am unable to open an esign template that I created and stored in the adobe cloud.

In Adobe Acrobat Sign, can you add and/or remove a file in an existing template?  I am trying to update a new hire packet with a newer version of a document, can I delete the old document and add the new?

I want to send a form out to parents and students using the Mega feature (eg to all 100 students registered for a new year) - but each form needs two signatures: parent and student. How do I pair this data and send it as such?

I want to create reports on the e-sign documents, but i dont have the reports or dashboard option? why is that? I tried logging in and out, using different accounts (business and personal) but still nothing. 

Hallo, bis vor einigen Wochen war Adobe Sign in Outlook noch in Deutsch. Jetzt steht es nur noch in Englisch zur Verfügung. Ich habe es schon neu installiert aber ohne Erfolg.Muss ich etwas umstellen oder kommt noch ein Update ? Gruß Daniel Albert

When using Adobe Sign Admin within Salesorce we are getting the error below.   It says to sign in to this but we can't get into signin page.  Thanks, Ramon HerreraDallas Collegeramonherrera@dcccd.edu

I have just started using Adobe Sign for work. The account is attached to my personal account, then business profile. When I send a contract for signature using Adobe Sign, the email sent from the platform shows my personal email address. I would like to delete this email address from the email template for Adobe Sign. Is that possible? Thanks.