Adobe Acrobat Sign

When I download a document using the Adobe Sign API:GET /agreements/agreementId/documents/documentIdthe document appears locked, and the signature fields are no longer editable. It seems Adobe Sign automatically finalizes and seals the document upon download.I need to download the document with signature fields still present, allowing users to sign manually later.Is there a way to retrieve an agreement document with the signature fields intact and not locked?Thanks!

It seems that for a few days now when a workflow is completed the fully signed PDF document is not being named properly. It should be naming the file whatever is populated in the 'Document Name' field, but instead it is using the generic name of the template file. For example, the Document Name may have been populated as 'FY25 Transfer Request to XXXX Department - 05.27.2025' but the fully signed file that is being distributed is just called 'Balance Tranfer - signed.pdf'. This requires us no manually rename each file after saving it.

I have a corporate account (let's say with name John Doe) and have setup an API application for using Acrobat Sign REST API in my business application.Currently, when signature request emails are sent by API and received by receipients, they see something like this:From email display name : " John Doe via Adobe Acrobat Sign.email body: John Doe requests signature... Requirement: Replace John Doe with a different name. Please guide.

Dear Team,I am writing to inquire about obtaining API access for Adobe Acrobat Sign. Our organization is exploring e-signature solutions, and we are interested in understanding the capabilities of your API, particularly for integration into mobile applications (iOS and Android).Could you please provide us with the following information:1. API Access: What are the steps and requirements to get access to the Adobe Acrobat Sign API?2. Pricing: What are the pricing models or subscription plans available for API usage? Are there different tiers based on volume or features?3. Mobile Integration: Can the Adobe Acrobat Sign API be effectively integrated into Flutter-based mobile applications for both iOS and Android platforms? Are there any specific SDKs, libraries, or best practices you recommend for mobile integration?4. Documentation: Where can we find detailed API documentation and developer resources?We are looking to implement a seamless e-signature workflow within our mobile application

i make a web application and i need setup e-signature assume the user signed the document i need get that in my web backend end point. so where can i add my redirect url.

Hey Everyone,i am the IT guy at our company and am getting stuck at a problem.In my company we use the browser version of adobe sign and a very few of our employee's have been running into this problem.when they send a document for e-signature to someone they get a popup error message saying something went wrong, do you want to load or go back to the homepage, so they do not have the ability to insert a field that the recipient needs to use to sign or even fill in who this file has to get to, preparing the file itself and inserting our own signature beforehand all works perfect. i would appreciate any help

My employer recently made changes to our adobe licenses. Before, I was able to set up templates for Adobe Sign as well as to access the bulk sending feature. Now both functions still appear in my account, but whenever I select them, I get the error message "This feature is temporarily not available, please try again at a later moment". This is persistent. I tried logging out and in again and accessing the online tool via different browsers (Firefox 138.0.4 and Safari 18.5). The company admin says everything looks fine on their side. What is the problem?

In the past, eSign fields worked properly: wherever I placed eSign fields, the signature was appropriately populated within the placed field exactly where they were initially placed.For the past two months, when following an identical workflow, signatures populate within new fields at the end of the document, even when sending the eSign request to users with official (paid) Adobe accounts.

I am trying to delete old documents (pre-signed) stored in the ‘Saved in App’ folder in Adobe Sign on an iPad. These PDF forms were previously shared with Adobe Sign and automatically stored in the ‘Saved in App’ folder. I have tried several times to delete them since they’re outdated but to no success. These docs are not displayed in Adobe Sign on a laptop, only the iPad so thought they might have been stored locally but could not find them on my device. Please help!

Created a webform once to test it.Now cannot delete it. 1. Go to https://acrobat.adobe.com/link/documents/agreements/#agreement_type=webform2. Find webform3. Try to delete it: IMPOSSIBLE As well tried it in https://acrobat.adobe.com/link/signatures/?signUri=%2Faccount%2FaccountSettingsPage%23pageId%3A%3AACCOUNT_SETUP(where you can delete actual agreements) The 🙎is stuck in "editing", yet I cannot edit, sign, abort, delete, or whateverI want this webform gone, that's all Once again Adobe strikes at "hey, lets make things as f***** hard as possible, because hey we charge a lot for our services so why shoud it be simple"Really I am an easy going, very tolerant person but working with Adobe has not only stolen my last ever nerve, it also cost me more money than my child so far. Please instruct. Refund if not possible to delete.

현재 어도비 pro 및 sign을 구독하여 프로그램을 사용중에 있습니다. 동일한 프로그램을 사용중인데 전자 서명을 요청하는 절차가 컴퓨터마다  상이합니다.  어떻게 설정을 해야 하는걸까요? 전사 서명 수신인을 지정하는 절차도 아래와 같이 상이합니다. (컴퓨터 1에서 보이는 전자 서명 요청 화면) (컴퓨터2에서 보이는 전자 서명 요청 화면) 또한 컴퓨터 1과 같이 진행하게 되면 전자 서명을 삽입할 위치도 지정이 불가합니다.  어떻게 해결할 수 있나요? 확인 부탁드립니다.   

Hello,Since few weeks, when I create a document on acrobat sign with checkboxes and I save it in Models, next, when I want to use it again from my models, the checkboxes disapears on moment of signing !It's very bad for my custommer and the Support tel me that it's updated, but I continue to have the same problem again ...

Testing out the echosign PDF, from Salesforce, by sending the request to different email addresses.  When I send the signature request to a Gmail account, the correct email with subject, Signature requested ***************, and link is received.  When sending to my corporate account ,Outlook365, I receive a different email with subject "Please delegate*********to an authorized signer" and no link to document. Why would this happen? And how do I fix the issue?

I can no longer set my agreements so users can sign in any order. Even if I uncheck "Recipients must sign in order", it still forces a signing order. However, it doesn't do this consistently. Sometimes it forces the order and sometimes it doesn't. Changing the admin option also has no effect on this.When signing, sometimes it shows a different person's signature block than the one that is currently signing.When signing, the "Sign arrow" on the left side of the document is sometimes pointing to the wrong signature block.When signing, the "next" button sometimes takes you to the wrong signature block When signing, none of these problems are present if I hit the question mark in the top right of the screen and switch to the classic experience.

I have multiple documents out for signing.On each i can see i have a 'Reminder' setIf i review the Reminder i can see the 'Garbage Bin' icon to delete the reminder.If i click on this to delete the Reminder i get a red banner that states:"only status can be updated when cancelling a reminder"The reminder does not get deleted.These are documents that i have created.Any idea what the message means? And how can i delete the reminder?

I created an employee evaluation form using Web Forms. I used radio groups with assigned values of 1-5 for the different areas that are reviewed. There are a total of 6 areas. All radio groups are set as required. The form then uses a formula to calculate the average rating of the evaluation. When my staff member fill out the form, the finalized agreement only shows that they made a selection on 4 out of the 6 groups (although all 6 groups are set as required and the staff member confirmed they made a selection for all categories).I submitted a test form and got the same results - the form only shows that I filled out 3 of the 6 required categories.The average rating appears correct on my form. My staff member claims they made different selections on their form than what is shown on the final agreement, but I cannot verify that.Can anyone think of why the chosen radio button is not shown on the final agreement?

We have just switched to the new Adobe Sign format but I cannot see how you can assign concurrent approvers in the signing process. In the old version you could nominate concurrent approvers for each step (eg 111,2,3,44,5). How is this done in the new format?   

I'm trying to set a custom object from a managed package as the master object of an agreement template in Adobe Sign for Salesforce. But its showing only few objects in master objects' dropdown for custom objects, the one that I need to select is not showing up. The user with which I logged in to salesforce does have permissions for that object, still its not visible. Any suggestions. Please help. 

Hello, We are trying to send documents for signature to a candidate via an integration with Workday and Adobe Sign and the recipient's name is incorrect. The incorrect name is not reflected anywhere in Workday (where the document generation was initiated) and does not seem possible to correct within Adobe on our end. Can you please advise WHERE the Recipient name is pulled from and HOW it can be corrected? We cannot have a legally binding document signed with the incorrect name. 

Hi,I’m currently using AdobeSign to send multiple documents to clients for signatures. I would like to prepare a monthly summary email that includes a list of all pending signature requests, along with direct links for each client to complete their signatures. Is there a way to generate or retrieve these signature links for each pending document? Specifically, how can I copy or access the original AdobeSign email links that were sent to clients? Thanks!Manruch

How do I run a report by signer?

We are trying to set up a mini spreadsheet in an Adobe Sign template and only want the subsequent columns of each row to appear if the first column in the row has some text input. Is there a particular condition that should be used to check to see if a text field is not empty or null? Thank you.

When I prepare a form for E-Sign on the desktop app, I get to the page to put in an email and it says to select where to sign. When I click that button it brings me back to my document and does nothing. I tried getting onto the webpage and when I click request E-signature it just has a loading screen that never uploads anything. My account says I have adobe pro which should come with E-sign features, not sure why it is not working. 

Hi Adobe Community,I was using Adobe Acrobat Sign under the free trial, during which I uploaded and signed several important documents. However, after the trial expired, I can no longer access any of these files. The “Manage” section now shows no record of my previously signed or uploaded agreements.I contacted Adobe support but received no real help. They told me to either upgrade to a paid plan or “search for help in the community.” This is extremely disappointing, especially considering these are my own documents and data.❓ My main concerns are:Why are files created during the trial locked behind a paywall? I understand limiting premium features, but shouldn't I be able to at least view or download my own data?The system gives no clear warning that documents would become inaccessible after the trial. Isn’t this a transparency issue?Why is Adobe’s support team unable or unwilling to escalate or resolve such a basic account-level problem?Under Taiwan’s Consumer Protection Law (

Uanble to find a solution.  Latest version is updated and tried several attempts to uninstall and reinstall the application. I rely on this feature for about 75% of my job, I'm unable to proceed with any tasks at the moment.   Tried several documents with the same results. Any assistance would be appreciated