Adobe Acrobat Sign

Hi,The product was working fine, I had to change email address and username as the person using the product was changing.Ever since I did that I now can't login and get the error message:"We have encountered an issue due to possible Adobe ID change, Please contact your IT administrator or Adobe support"I waited a few days thinking it might have been a change that took time to propagate, but still no luck more than 5 days later.I rang and clarified the account details which are correct, I have verified the new email address, but I can;t get on to your chat portal and this appears to be my onlyoption..The error is the same on multiple PC's, so it's not just my workstation..Please help!Thanks - Luke.

Hi,I have created a template consists of form fields of check boxes and text fields to be used on a daily basis.  I am looking to first pre-fill the form as the author without signing the document and then sending it for signature only to 2 others.  I set the fields to all show pre-fill with the exception of the 2 signatures which I set them for their own step.  I cannot find a way to pre-fill the form prior to setting up the email addresses so I went ahead and added myself as the first signer which allows me to prefill the form but it also requires me to sign even though I have not assigned a spot for me to sign.1. Is there a way for me to pre-fill only without signing prior to sending?2. Is there a way to send seperate PDFs under one email and not have them auto populate the names?  For example I attached the same form twice to complete on 2 seperate employees.  It showed up twice but ended up auto populating the same and titles,etc on both forms rather than

Hi,I created a Adobe Sign developer account and I'm attempting to follow the following directions to obtain an Integration Key (Adobe Experience Manager Help | Configuring Adobe Sign services in AEM Forms)  However, I don't see the option under Personal Preferences as indicated in the instructions.  The instructions also mention the fact that I may have to contact Adobe to enable Integration Key access.  How do I go about doing that?Thanks,M.

Our users are reporting that they can enter the email information and change the document name for sending using a workflow, however, when they click on send, they are receiving a document library error, and the form will not send.  I also received an error that simply said "Something went wrong.  Please try again after sometime."  On my third or fourth attempt, it finally went through.We have been using these documents and workflows for almost a year now.  The only change is yesterday's update.  Is there a workaround?  Do I need to open each template and each workflow and re-save them, or remove and re-add the template to the workflow?  Removing and re-adding the document to the workflow is what fixed it for the one I had to send today.

I'm trying to send files to be signed through Adobe Sign but the recipients don't seem to be receiving it?  I've tested with my own emails but nothing is coming through. The service worked last week and the emails came through from echosign@echosign.com. As far as I can see nothing has changed in the back end  - could the issue be an internal one?I would appreciate any help!Thanks,Darren

Hi, I want to start using e-signature to send contracts to tenants for signing. I am aware that e-signatures are legally binding, however are contracts sent by email considered distance selling under eu regulations and therefore allowing those that sign , a mandatory 14 day cooling off period ( that does not apply if they sign a hardcopy in person ? Thank you

I recently deleted a contract. It usually asks me for a reason it was deleted and allows me to send a copy to the client. I just deleted this contract: NW Gridworks_Ad_Agreement_0418 to 1118 https://helpx.adobe.com/chat-adobe-id.html?skill=CCTSign-Eng-TS-Ch&sa_src=ce001_1It completely deleted and gave me no option to give a reason. I thought there use to be an option to CANCEL. Help? I need to alert this customer that I deleted them. Did something change?

I have Adobe Acrobat Pro DC subscription. How do I create and send a pdf file for signature?

I am unable to send for signature. The document loads and I am able to enter the email addresses as needed for signature. Then I hit the next button and receive a message "Unable to Send".I have already tried the following: 1. Logged out then back in2. Checked for updates2. Another user logged in and the same thing occurs. What error is occurring?

Hello... I'm trying to send a document for signature and realized I had the wrong file.  Now, I'm trying to delete the document that is in process of being sent for signature and no where do I find a delete button. I can edit it, but still not delete it.  There's nothing in activity. I have to say that every time I go to use Adobe Sign I end up incredibly frustrated and ready to discontinue using it.  I was seconds away from canceling my account when I finally figured out how to do what I needed with the program.  That Adobe doesn't have it set-up to give the name of a button and more info on what it does when you hover over it, when Adobe is supposed to be a leader in the industry is absurd.  This is basic UI tech these days.  If it continues that I can't use the program with ease without immense frustration, I will definitely cancel my account next window I get.  I just can't take the frustration over what should be simple things.And that I can't ea

We bought a Microsoft Surface because an android tablet could not handle our PDF form. I notice now that with the full featured Adobe Acrobat DC Pro windows version that there is no option for in person signing.Is there anyway to get around this? We need the customer to sign on the Microsoft Surface Tablet.Thank you

I am importing a form that has several pull down selections built into the form. when I add it to the library or drop it in directly they are replaced with simple text boxes. This requires me to have the form open on another page to get the wording close to what is requested. Since this is an online service it does not play well with ASCI II character codes or insertion for Greek characters or other symbols so I can only get close.Any ideas on using these forms without them being simplified?Thanks

Hello,Im trying to find a way to contact adobe but im stuck so im trying here.If possible I would like a static key for the API calls instead of oauth process. Is this possible?Thanks in advance,Robin

I've been signing my documents without any problem, then yesterday I started getting "Forbidden. The operation could not be completed. Please try again." error when I try to sign on my desktop. I tried closing Adobe and restarting computer, no luck.

Hi,I am looking for a button click method to add signature fields on to a document uploaded rather than dragging and dropping the signature field. Is this possible to do or implement? I am quite new to adobe and of course adobe-sign.Thank you.Kind Regards,Wil

I went into Send and added a file I wanted to send to someone to be signed. I couldn't get MY signature to come up though. After looking into it further, it looks like I have to go into Fill & Sign FIRST, drag my signature to the document. Download it and THEN go into Send and send it to the person I need to sign as well. That seems like wasted steps. Is there any way for me to just add my signature when I'm setting up the fields in the Send screen?

For whatever reason after I hit "send" on my contract to be sent off to my client, the info that I typed in shows up overlapped. Anyone have this problem?? I've redone it like 7 times and it keeps happening, grr.

Buongiorno,come posso conoscere se il certificato di Trans Sped può essere integrato in Adobe Sign per l'Italia ? Non lo vedo in lista ma mi risulta sia adottato da colleghi della mia azienda in altri Markets

Hello, we have a test developer account for echosign and want to switch it to a subscriber account. How to do?

is there a audit trail for tracking documents that have been signed

Hello,I have tried to get support but keep getting routed here, which is very frustrating.Creative cloud member here. A few months ago a changed my primary email address and downgraded my cc membership. Now, I have upgraded again but I am having trouble with the Sign and Send service. In both cloud and desktop I am getting error message. The cloud error message is most revealing:"We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."Can someone from support please look into this for me: screen caps below.

WHEN A PERSON IS SIGNING A FORM LIKE A CUSTOMER, AND WHY DO I NEED TO VERIFY ON MY END IS THERE A OPTION THAT ALLOWS AUTO ACCEPT SIGNATURE

Hi,How do I delete all the signed documents in the "Adobe Sign Cloud" at once?Now I just can delete them one and one.I save them to another location when I have downloaded them and don't wan't all the documents to still be in the "Adobe Sign Cloud" under "Signed" in "Manage".Thanks.

Bonjour,J'ai changé l'adresse mail associé à mon profil au mois de mai. Je ne me suis pas servi des service de signature depuis un bon mois et aujourd'hui je ne peux plus accéder à mon tableau de bord et récupérer aucun des contrats signés depuis le mois de février.Panique à bord, aidez-moi svp!!!

We are sending this kind of docs every day, now suddenly we are receiving following mentioned error