Adobe Acrobat Sign

Hi, I am unable to open acrobat sign to see clients signed docs. Also, when I try to send docs for e-signature is authentication failed. What do i need to do? 

From the Adobe home page, I scroll down to templates. I have 10 templates, 5 of which I no longer need. The only option is to open a template. I cannot rename nor delete a template. I have looked hi and low clicked and double clicked on everything I can find. what am I missing? There has to be a way to delete these. I am the one who created them.

Sign is suddenly sending multiple emails instead of one. Before this week, when an agreement was completed the signers would receive a single email with all signers in the To: field and only a CC signer in the CC field. This week, Sign is sending a separate email to every signer with that person in the To: field and all the other signers in the CC field. The result is that if there are 5 signers, they are each receiving 5 emails instead of 1. We've made no changes to the web form.

I’m trying to set up a contract to sign and send to a recipient for signing. When I click on ‘Request e-signatures’ in the bottom left of the screen nothing happens. I have ‘Acrobat Sign’ as part of my package.Can anyone advise please?

In Adobe Acrobat E-Sign, CC recipients receive both the "Agreement Sent" notification and the final signed document. Is there an account- or group-level setting that allows CC recipients to receive only the completed document? Any advice or recommendations from others who have encountered this would be greatly appreciated.{Title edited by Adobe moderator}

I typed an e-signature request e-mail incorrectly. Now every time I begin to enter the e-mail, the incorrect one keeps popping up. Is there a way to delete that stored information so that only the correct one pops up?

Adobe Sign is not working.  When I request e-signatures, I get the error message “authentication failed” after inputting the recipient’s email address.  

I have tried several times to send a document to be signed and the recipient does not receive the email notification at all. If I send a remibder, however, the e-sign will show up in their inbox within seconds. Why is this happening? It all started after we got our plan upgraded from personal accounts to business acounts. Thank you

I have a pdf form set up for employees to access from our internal site and complete as needed.  There are required date fields that the employee must complete before the form is sent for approval (signatures).The approvers consist of a committee, requiring a specific number of signatures but not all for approval.  Without assigning the signature fields to specific recipients, the signers would have to sign, save and then send to the next signer.  Because all don’t have to sign, that is not practical.The signature fields need to be assigned to specific approvers (signers).  This would allow each recipient to receive a notification each time a signature is added so they know if the approval is complete or if a signature is still required.I have figured out how to add recipients and assign signature fields to each recipient but I haven’t found a way to save those assigned fields to the blank pdf form and still allow employees to complete the data fields before it is sent for signatures (

Hi there,I am trying to get a document signed but the autofill is generating a name based on the email address which is incorrect and I can't work out how to change the name. Has anyone had similar or know how to amend at all please?Many thanks,

I have integrate Acrobat Sign REST API v6 server-to-server. Signers open agreements using the esignUrl from GET /agreements/{agreementId}/signingUrls, embedded in our own portal.  When the same signer opens the same agreement via the email link, their saved Personal Preferences signature loads automatically. Via the API signingUrls link, it never loads — same browser, same logged-in Adobe account, same signer.  Already tried: same session/cookies, embedded and non-embedded, guest and internal Acrobat Sign users, Acrobat Sign Authentication (ADOBE_SIGN), and "Allow recipients to use their saved signature" set to All recipients.  Is this a permanent limitation of the signingUrls flow, or is there a supported way to get the saved signature to load in an API-issued signing session?

Hi, We're trying to implement an endpoint to receive Adobe Sign webhooks in a PHP/Symfony application but can't seem to pass the verification process. The registration form always returns "The URL provided is not a valid webhook URL." Our code looks like this public function __invoke(Request $request): Response { // fetch the header $adobeClientIdHeader = $request->headers->get('X-AdobeSign-ClientId'); // Compare it with what we expect to receive // Which is `UB7E5BXCXY` in integration environment if ($adobeClientIdHeader !== $this->adobeSignClientId) { return new JsonResponse(null, Response::HTTP_FORBIDDEN); } // Return the client id if the method is GET if ('GET' === $request->getMethod()) { return new JsonResponse(['xAdobeSignClientId' => $this->adobeSignClientId]); } if ('POST' === $request->getMethod()) { // Handle the webhook... return new J

Hi All,I am getting the same authentication failed notification when trying to specify where to sign on Adobe E-sign.Any guidance or advice would be appreciated on how to get this resolved.

Hi all,Hope anyone could help me to resolve my Acrobat request e-sign Authentication failed issue.  I do have the Enterprise licenses for Acrobat Pro with other service included Acrobat Sign.  After I selected the document, request e-sign, enter the email address and click on button "Specify where to sign" it shows Authentication failed.   Already tried below from Adobe admin account- Unassign and assign back the Acrobat Pro license to user account- Delete user account from admin and recreate the account I also checked Acrobat software is running the latest version and ran repair but it still doen't help...Would anyone can help?  Thanks.

Hey guys,I've received a signed contract document from the client as the pdf. It's signed with a digital certificate on Adobe Pro. I also have the Adobe Pro, but I'm not able to sign from my end - also using digital sign / certificate option with Adobe Pro - the option is simply disable, I don't know what to do.

When I send a document for signature, the "FROM" states it is from Joe Robles Jr, Esq which is exactly what I want, but when someone signs the document, it states that the document was signed on behalf of Unt in the "FROM" section, which always scares away the people who just signed the document. I don't know how to change this. I went into the account profile online, and made sure the names are changed and corrected and they are. I went into company, and ensured everything is correct and it is. I also went into preferences>Identity and ensured that was correct to, it is. I don't know how to remove the "Unt" part and it has been aggravating me for at least 6 months. Help please! 

Hello,My Creative Cloud subscription expired because my payment failed. My Adobe account is currently set to Italy, but I need to change my account country to Greece because my billing address and payment method (Revolut) are in Greece. I also have a Lightroom cloud library that I don't want to lose by creating a new account.Can an Adobe employee help me change my account country from Italy to Greece?Thank you.

When using Adobe Sign, each signature creates an automatic email to the file originator. The final signature creates an email where the subject line ends in “Signed and Filed!”.The exclamation mark is not an accepted character in Windows file folders, forcing the user to edit the subject line before saving. This is annoying, and the exclamation mark isn’t necessary. Why not remove it?

All templates shared within our organization appear to have had their visibility changed to Owner Only. Previously, they were available for all internal users to use.We need assistance restoring the "Available to all users in the organization" setting, as this issue appears to affect all shared templates globally.

I have a reminder set for a document sent out for signing The user signed the document through another option, I cannot turn off the reminder for them to sign.I don't want to cancel the agreement.I have tried the help option, it suggests going into the Manage page option and then to the garbage bin. I dont have a manage page option, and if I click on the agreement there is no garbage binPlease help 

I changed my name in the profile and it shows correctly when I login. But when I send document for signing, it displays my previous profile name as sender. I tried logout, but it does not help.

Hello, I am trying to create a developer account on adobe sign API. I have filled in the form on the page https://www.adobe.com/acrobat/business/developer-form.html but 30 minutes later I've received no letter to register. The spam folder is empty. A friend of my has the same problem, but he hasn't received the email for months. May be I'am doing something wrong? Could you help me please ? Best regards,Valentina