Adobe Acrobat Sign

I have a Document that is originating from MS Word (15) and I then exported from Word to a PDF using the 'Create PDF' option on the 'Acrobat' tab. At this point the fonts used show as Embedded subsets when I view  the properties in Acrobat Pro DC. From this point I am adding in Pre-fill fields and also Signature fields for digitally signing. For the Pre-Fill fields I choose the same font used in the original doc, Calibri. The problem I am having is that when I use the "send for signature" option through acrobat the fields automatically switch to helvetica from Calibri when I view it on the adobe sign website ( in which it prompts for a signature ). When I download the signed version it is still Helvetica. This is all viewed and created using a Mac. If I send the PDF directly ( not through adobe sign ) to a PC or MAC the font stays Calibri. So It appears as if the Adobe Sign interface is where the problem is happening ( when the file is uploaded on the Doc Cloud more specifically )

A request came in to us, asking if we can disable the Auto Populated email addresses in Adobe Sign (Sending Function), not linked to 365 so believe it maybe the Outlook Add-in. Is there anyway to disable it or stop it saving previously used addresses.

I've installed the adobe sign package in Salesforce. I have done necessary setup like linking the adobe account with Salesforce, but when I'm trying to send an agreement for signing it is throwing an error The API caller does not have the permission to execute this operation.  

Over the past couple of years I have received and signed a large number of documents through e-sign. Each time I signed these, I have been able to view and access a large list of all the documents I have signed as a recipient/signer - obviously coming from an equally large number of sources/companies I have always relied on being able to find my old/previously signed documents in the adobe account e-sign area. I have tried to find an old signed document today and discovered my account is totally empty. I cannot find a place to sign in to view my previously signed documents at all, in the e-sign account the 'agreements' section reads zero as do all others. Where do I find all the documents which have been sent to my email for signing?

Team members are receiving a notice that Adobe Sign In is not available due to an upgrade. How long will this last?   January 13, 11:20AM CT

Why can't the recipient complete the esignature document?  It says it needs more signatures but she has signed everything

I as the admin signed up for Acrobat Pro Teams and I added 3 of my employees on Acrobat Standard Teams.  I made a template and checked off to allow any user in my organization to use the template but none of my employees see the template on their account. An Adobe tech support said to try to share a template from my employees account instead but under his account on "template properties" there's no option to share it, only to change the name of the template, it looks like this: On Adobe's website where you can compare the features of Adobe Standard Teams, vs Adobe Pro Teams, it says both have "template sharing".  Is there some group setting I'm not doing?

I'm trying to test out the Adobe Acrobat Sign feature and I'm receiving the following message: Title: Exceeded page limitThis document cannot be sent out for e-signatures because it exceeds the page limit for your license. The word document I tried testing out is a one page word document with the word "Test" in it (attached). From the suggestion of other users in the Adobe Community, I have printed the word document using both the Microsoft Print to PDF and Adobe PDF. I would then proceed to request an e-signature from myself. When Adobe asks me to Specify Where To Sign, I run into the above message. My IT department has notified me that I have the Acrobat Sign for Enterprise (VIP) so I should be within the limits from the linked article . I'm at a loss of what else I can do and have tried to search through the community for answers but none are available from what I can see.

I'm unable to delete webforms, must have something to do with Admin permissions.... how do I change the permission settings ? 

Some of our users have complained that the signature they previously added were not visible and had to add a signature again to sign a document when received. Seems the signature is not saved and therefore, each time signature needs to be added.  How to resolve?

When I try to use the request-E signatures on a fillable I9  I am getting an error that states unsupported file choose another. I have downloaded the fillable version from irs.gov website and saved it as an acrobat adobe pdf. It will allow fields to be filled in but won't allow to e-signature. It will not let me prepare the form and add the text box either to the "Signature of Employee" line due to it being an I9 and security settings don't allow it to be edited.  Can anyone help or give me some help with this?

I need to wrap my fields in adobe - sign template form, so user can populate the field and actually view the field

I have been using e-Sign with success since it's introduction, continuing to use the legacy version to maintain access to important features, e.g. alignment and repeating fields on all pages.Today I am preparing a slightly longer document than normal. (22 pages, multiple field, multiple signers). 16 of the 22 pages require initials from each signer and 6 of the 22 pages require a signature from each signer.I use repeating fields as often as possible to reduce preparation time, yet, before I can complete all pages for all signers, Acrobat "times out" and requires me to re-start the process with all of my previous work deleted. This has happened twice today with the document. Unfortunately, I did not create a screen capture of the exact message or record the exact amount of time before failure, but it seems to happen as quickly as 15 minutes.I  tried saving as a Draft but that feature is available, at least in Legacy Mode. I do not believe this to be a local issue: All apps and oper

When requesting a signature, the signature field and any related fields are added to the PDF before sending it. My question is, how can I obtain a copy of the document with the fields added? When I check the agreement, it appears without any of the added fields.

Bonjour,Lorsque je mets un document en signature, mes clients recoivent parfois un courriel rédigé en anglais.Le problème est aléatoire, le courriel est parfois envoyé en français.J'ai (je crois) correctement paramétré la zone géographique de mon entreprise.Pourriez-vous m'indiquer comment corriger ce problème ?Vous en remerciant par avance,CordialementElodie

I'm new to creating web forms in Adobe Sign. Lots of experience in Adobe PDFs!I've created a form that includes entering your schedule for a two week time period (Date 1-Date14). I've figured out how to calculate the dates (Date2-Date14) based on the first date entered (Date1).However, when you first look at the form, you can see lots of dates with a Jan 1970 date as default (Date2-Date14).Once you enter the Sunday date, it calculates perfectly.Knowing our staff, they will be greatly confused.Question: How can I get the calculated field to not show anything until something is entered into Date1?  I've tried setting conditions to hide those fields until something was entered but nothing worked. It would show nothing at all. 

Bonjour,Pour certains destinataires je ne peux pas rentrer leur numéro de téléphone, le champ ne m'est pas proposé, ils ne peuvent pas signer car un mot de passe leur est demandé.   Comment peut on résoudre le problème ?Merci

On Thursday, I was able to set an expiration date on my documents.  On Friday, that option was gone.  Does that mean my documents are going to stay "In Progress" forever?  My employer plan didn't change.  Does anyone know what might have happened and how to get that option back?Thank you!

 전자 서명 진행 시,화면이 전/후로 변경되었습니다.전의 화면과 같이 설정하려면 어떻게 해야하는지 알 수 있을까요? 1. 전2. 후감사합니다.

How do I add initial lines to Adobe Sign forms template? We have sections in our contract that require initials in each section of our agreements. This seems like it would be a simple feature on the toolbar.

All my users were able to sign into adobe sign now get redirected to adobe acrobat, the only change that was done was reassigning the license "Acrobat Sign Solutions for enterprise" from one user administrator to another, then deciding the change made issues i reassigned the license back to the original admin account. This change caused all the users not to be able to log into adobe sign any more and the message it gives is " The Acrobat Sign account for l****@t******.n** is associated with a different profile. Switch to your Personal Account profile." there is also the issue with the one admin account that was set to inactive which support assisted to activate again, the issue with that is it now doesnt get redirected to adobe sign and only gets picked up as a normal adobe acrobat user account. please can some one assist or point in the right direction.

Hello, I am in the process of sending out a document to ~300 people for signature, in batches of 45-50. I have sent three batches, but now the bulk send function is no longer working.  At the "prepare" stage, I only get the rotating circle to wait.  Is there a limit on the amount of signatures I can request through my account? Is there an amount of time I need to wait before sending the next batch out for signatures?

how do you set EchoSign, when you have to send to multiple recipients with the same e-mail (eg husband & wife)thanks

HELLO ALL PLEASE SHARE VIDEO OR DOCUMENTATIONS WHICH EXPLAIN HOW TO INTEGRATE ACROBAT SIGN API WITH .NET PROJECT. USER WILL SEND PDF DOCUMENT FOR e-SIGN

This seems so basic I must be missing it. How do you place a field for the sender's signature on a template?  You can place a signature just fine - but sender is not an option for the assigned to drop down.